Terms and conditions
TERMS AND CONDITIONS
The terms below govern your use of this website and by accessing this website you agree to be bound by them. If you do not accept these terms, please do not use the website.
We may change these terms at any time without notice by updating the terms shown on this website. It is your responsibility to review the website terms each time you enter the website to ensure you are aware of our latest terms and conditions. Your use of this website after a change has been made signifies your acceptance of the revised terms.
This website is made available free of charge and for personal use only and is not to be used for any commercial purpose.
You may not copy, reproduce or use any material, including third parties material, names and logos, on this website without our express permission. All copyright and intellectual property is reserved.
INFORMATION IN THIS WEBSITE.
Whilst we have made every effort to ensure the information on this website is up to date and accurate you must not rely on any information on this website and we do not accept liability if you do. Always check with us for precise information on vehicle model features, specifications and equipment, and in the case of used vehicles, current mileage details before ordering a vehicle.
Words, images and other content on this website are produced without them making any representation or implying any warranty as to suitability of the product or service, satisfactory quality or fitness for a particular purpose. If you have any doubt as to the suitability of a product or service for your proposed purpose please ask us.
Always check the terms on which any product or service is supplied before making any commitment. Copies of vehicle finance agreements and detailed insurance policies and summaries of cover and other product or service terms are available on request.
We can introduce you to a limited number of lenders who may be able to offer you finance facilities for your purchase. We will only introduce you to these lenders. We may receive a commission payment from the finance provider if you decide to enter into an agreement with them. You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations.
You should seek your own independent financial advice in relation to any taxation or accounting matters referred to on this website.
PRODUCTS AND SERVICES.
The provision of details of products and services on this website are not, and should not be construed as, an offer to sell or supply such products or services.
All products and services on this website are subject to availability and may be withdrawn without notice. All products and services and all prices are also subject to change without notice.
All finance and hiring facilities are subject to status and available to companies and persons aged 18 or over in the UK only (excluding the Channel Islands and Isle of Man). Guarantees and indemnities may be required.
All insurance products outlined on this website are administered, underwritten and serviced by carefully selected insurance providers. For all insurance products, certain exclusions and eligibility criteria apply. A full summary of cover and detailed policy terms for each insurance product is available upon request.
TERMS AND CONDITIONS FOR INDIVIDUAL PRODUCTS AND SERVICES.
These website terms should be read in conjunction with the separate terms and conditions for the sale or supply of the individual products or services which are referred to on this website. In the event of any inconsistency between these terms and the specific product or service terms and conditions, the latter shall prevail.
ACCESS FROM OUTSIDE THE UK.
The vehicle and product specifications on this website are, unless stated otherwise, for the UK market only. These specifications (including what is optional and what is standard equipment) may vary in other markets. However some vehicle images may be of models supplied in other markets, for example showing left-hand drive, and not reflecting specifications in the UK.
Unless otherwise stated, the finance, leasing and insurance products and services on this website are available only to residents of the UK (excludes the Channel Islands and Isle of Man).
The information and other materials contained in this website may not satisfy the laws in countries outside the UK. If you choose to access this website from outside the UK you are responsible for ascertaining to what extent local laws are applicable and compliance with local laws. Any telephone numbers and charges shown only apply to calls made from within the UK.
Isaac Agnew Holdings Ltd T/A Bavarian
This privacy notice ("notice") describes what types of personal data Isaac Agnew Holdings Ltd and companies within the Agnew Group (referred to throughout this notice as "Agnew Group", "we", "us" or "our") collect from you, when, how and why it is collected, used and disclosed and how it is kept secure when you use our website bavarianbmw.co.uk and agnewcars.com and when you purchase goods or services from us.
We may receive information about you:
- If you contact us directly, via our website or our customer services teams - through applying for one of our products or services, or to make an enquiry or other request.
- From our network of franchised dealers, to whom you have given your information.
- Occasionally from other third parties who may lawfully pass to us information about you.
- If you apply for a position within Agnew Group.
We may use your information (which we receive from you or third parties, or information that we learn about you from the way you use our products or services), for a variety of purposes, including but not limited to:
- To provide or manage any information, products or services you have asked for.
- To help us identify you when you contact us.
- For general administration purposes.
- To help us improve the quality of our products and services.
- To help us detect and prevent fraud and money laundering.
- To help us recover debts.
- To carry out analysis and customer profiling.
- To identify other products and services which might be of interest to you and to inform you about our products and services (please see below).
We may share your information for any of these purposes with:
- Our other group companies in the UK and abroad.
- Authorised franchised dealerships within the Agnew Group network.
- Our carefully chosen business partners who provide products or services under one of our group companies.
- Our service providers and agents who perform services on our behalf, such as marketing agencies and data management firms.
We may also pass your information to third parties:
- If we have been asked to provide information for legal or regulatory purposes.
- In relation to existing or future legal proceedings.
- In the process of selling one or more of our businesses, or to anyone to whom we may transfer our rights under any customer agreement we have with you.
- For the purpose of preventing fraud/loss, for example to fraud prevention agencies.
Informing you about our products and services:
We may use your information to contact you with news on products or services provided/sold by Agnew Group and products and services provided by other group companies, (or our carefully selected business partners), which may be of interest to you and occasionally for market research purposes.
We and these other parties may contact you by post, phone, e-mail, SMS and other electronic means.
You can opt out of receiving marketing communications from us on products and services by ticking the appropriate box (if providing your information on www.agnewcars.com), or at any time by calling the dealership you provided your information to in the first instance (dealership contact details can be found on this website). Alternatively you can contact Agnew Group directly at email@example.com or by writing to us at, Data Privacy & Compliance Team, Agnew Group, 18 Boucher Way, Belfast, BT12 6RE.
We may inform you when inviting you to provide your personal details, that by providing these details you will be indicating your agreement to receive marketing communication by these means. If you give us your agreement and subsequently wish to opt out, you can do so by clicking the unsubscribe link which we include on all of our marketing communication, or you can contact us at any time at the address or telephone number above.
Please be aware that if you opt out of marketing communications received from one dealership within the Agnew Group network, your personal information may also be held by another dealership within Agnew Group, you will continue to receive information from that dealership until such time as you opt out of marketing activity from that dealership specifically.
Please note if you purchase a vehicle from a franchised dealership that is not part of the Agnew Group network, or otherwise give your information to such a dealership, or to a manufacturer directly, you will have a separate relationship with that organisation in respect of the use of your data and you will need to contact the organisation concerned, in relation to any request you may have in regards to that organisations use of your data.
The range of products and services offered by Agnew Group, group companies or selected business partners include, but is not limited to:
- Vehicle sales.
- Motor related products and services, including (amongst other things) vehicle aftersales care, finance, leasing and ancillary insurances, vehicle accessories, vehicle emergency service, vehicle warranties and motor insurance.
- Personal finance products,
Registered Name: Isaac Agnew Limited T/A Bavarian BMW
Company Registered Number: NI010842
Place of Registration: Northern Ireland
Registered Office Address: 18 Boucher Way belfast, BT12 6RE
VAT Number: GB610625086
Email Address: firstname.lastname@example.org
Isaac Agnew Limited is authorised and regulated by the Financial Conduct Authority for consumer credit broking and is an appointed representative of Sytner Group Ltd for general insurance distribution. Our Firm Reference Number (FRN) for consumer credit broking is 687467 and our FRN for general insurance distribution is 567610. Sytner Group Ltd is authorised and regulated by the Financial Conduct Authority, and their FRN is 310540.
Isaac Agnew Limited are fully authorised for consumer credit brokerage and are not the lender. Whilst we have close links with BMW Financial Services (BMW FS) and commonly introduce customers to BMW FS, we do not work exclusively with BMW FS and can introduce you to a limited number of lenders and their finance products. We act on the lenders behalf when making this introduction. We are not an independent financial advisor and therefore, no advice or recommendation will be made. We do not charge you a fee for an introduction to the lender but we will receive a commission from the lenders we work with (either a fixed fee or a fixed percentage of the amount you borrow). The lenders we work with pay commission at different rates. Some lenders may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing.
For regulated agreements under the Consumer Credit Act 1974, prior to entering into your credit agreement, you have the right to ask us to disclose the amount of commission we will earn for arranging your credit agreement. If you would like more information, please email your request to the email shown below within the section for contact details. For your reassurance, the amount of commission we receive from a lender does not have an effect on the amount that you pay to that lender under your credit agreement. The lender will always set this.
BMW (UK) Limited (BMW) is committed to providing products and service of the highest standard. But we do understand that sometimes things can go wrong. If you have a concern or are dissatisfied in any way, we’ll do our best to help resolve the situation in a fair and transparent way.
BMW will investigate all complaints competently, diligently and impartially obtaining additional information as necessary. Every complaint will be assessed fairly, consistently and promptly taking into account all relevant factors to ensure a fair outcome for you.
Step 1: Discussion with your BMW Centre.
If you have a concern with either your vehicle or the service you have received at your BMW Centre, please firstly raise this with the Service Manager or Head of Business at the BMW Centre itself. They are best placed to address your concerns and if required, will contact us directly on your behalf.
Step 2: Contact us.
Should you remain unhappy with your BMW Centre’s response, please contact us by your preferred method from the list below.
Write to us at:
BMW (UK) Limited
Call us on: 0370 5050 160
Calls are charged at the local rate, plus your phone company's access charge.
8am - 7pm Monday to Friday
Email us at:
What you will need to provide.
To help us investigate and try to resolve your complaint, please provide us with the following information:
- your name and address;
- details of how we can contact you;
- a clear description of your complaint;
- details of what you would like us to do to rectify the situation; and
- if appropriate, copies of any relevant supporting documentation.
Our commitment to you.
We’ll thoroughly investigate your complaint and offer a fair response that will take into account all the information available to us.
We will do our best to resolve your complaint quickly, sending a Summary Resolution Letter if your complaint can be resolved by close of the third business day following receipt. If your complaint relates to our credit broking activities and cannot be resolved by close of the third business day, we will:
- within 5 working days, provide a written acknowledgement of your complaint and give you the details of who is handling the case and how to contact them
- keep you updated on the progress of your complaint, and
- within 8 weeks of receiving your complaint, we will either: write to you with our final response and the reasons for providing this response, or explain why we are not in a position to give you a final response and let you know when we expect to be able to provide it.
In some cases we’ll need to contact your BMW Centre for more information. If appropriate, we may refer the complaint directly to them for information or action.
We may not always provide the answer you are looking for, but we’ll make sure we offer a clear explanation for our decision.
If your complaint relates to a finance agreement with BMW Financial Services, please click below for details on BMW Financial Services’ complaint handling procedure.Find out more
Step 3: What if I remain unhappy with your response?
If you are dissatisfied with either our final response, or the reasons for any delay in providing our final response you may be able to ask the Financial Ombudsman Service for an independent review.
To be able to ask them for an independent review your complaint must be in relation to our credit broking activities that is to say any marketing material or recommendations we make in relation to any finance offers from MINI Financial Services, a trading name of BMW Financial Services (GB) Limited, and you must have given us the opportunity to find a resolution first. You must also be a private individual, or a business, charity or trust with an annual turnover of less than 2 million euros and fewer than 10 employees.
If you wish to pursue your complaint to the Financial Ombudsman Service you must do so within 6 months from the date on which we send you our final response letter. The Financial Ombudsman’s details are:
The Financial Ombudsman Service
Telephone: 0800 0234 567
You may also raise a complaint with any of the trade bodies listed below.
THE MOTOR OMBUDSMAN.
The Motor Ombudsman is the UK's government-backed, self-regulatory body for the motor industry.
Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice. BMW is accredited to the Motor Industry Code of Practice for New Cars.
Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.
The Motor Ombudsman
71 Great Peter Street
Telephone: 0345 241 3008
THE EUROPEAN COMMISSION’S ONLINE DISPUTE RESOLUTION SERVICE.
European legislation guarantees consumers:
- fair treatment;
- products which meet acceptable standards;
- a right of redress if something goes wrong.
To help ensure that companies meet the standards set by the European Parliament, consumers now have the right to address their complaint to the European Commission’s Online Dispute Resolution (ODR) Service. For full details please go to: https://ec.europa.eu/consumers/odr/