Very professional staff within showroom from Tracy at reception who was friendly and made you welcome on entry. Tracy set the excellent tone for the rest of the visit. Tracey Adair and Paul Bedder was professional and no pressurised sales pitch.

5th X5 purchase from Bavarian, 1st time dealing with Ryan. Found both him & Stephen from finance dept to be courteous, friendly & knowledgable. Highly recommend them both!

Everything was done as I requested.

i feel always welcome, on every visit. No stress in the showroom, and No awkwardness feeling at all.

Car being returned with zero fuel was disappointing - I have driven BMWs supplied by Bavarian for over 12 years and their customer service has generally been exceptional. However in the last 12 months I have had 3 disappointing experiences.

Winter Wheels Change :- Was given an appointment an advised it would take 1 hour. On the day of the appoint was advised it would now take 2 hrs. It took 3 hrs which is ridiculous to change a set of wheels. Tyres were later found to be almost flat.

Eddie and Jenny were very helpful.

Mr Graham (Sales) went out of his way to arrange a courtesy car at short notice. That level of service is much appreciated and to be commended.

V poor communication, when trying to get work authorised it took over 2 hours to speak to someone, despite me leaving several messages nobody returned my call. This resulted in a delay to completion of the work & me having to wait for an hour

Booking in and servicing handled very satisfactorily from a customer point of view.

Highly satisfied other than cost

As above

I left my car in for service at 8.15. Bavarian assured me that the car would be ready for 12.00. The car was ready at 13.00 which meant that I missed a 13.00 appointment. Bavarian then tried to charge me even though I was on a free service package.

Friendly and professional service and any concerns I had were fully addressed.

There was a unsoliciated offer of compensation for the inconvenience. The work was completed on time and of a high standard/

The service provided is exceptional and runs like clock work the entire experience is tailored to the customer

The appointment this time was fine but previous engagement was very poor.

The car service was completed and car washed in the time that was told to me

friendly staff

The service guys were extremely good however I had a simple puncture which needed plugged and Bavarian claimed their policy was to replace the tyre (run flat). The tyre had 4-5 mm tread and ultimately I had it repaired for £10 not £250 new tyre.

when you walk in through the door you are made welcome

Efficient and attentive

I always deal with Richard .Good to have the same advisor who is familiar with car and client

The work was carried out promptly, the vehicle was given a full valet and the price was reasonable. I am however still waiting on Bavarian getting back to me regarding an minor issue with the vehicle's spoiler, I was expecting contact before now.

Great people and great service.

The service provided by Bavarian was perfect

staff were well-trained and the experience was good.

Very good service.

As above and felt that I shouldn't have had to pay this extra amount.

Until this visit very satisfied. Q. Should I need to adjust my tyre pressures after a full service? Maybe I was expecting too much. Each wheel was at a different pressure. 2.1, 2.2, 2.3, and 2.4!

Did exactly as they said.

Good service at competitive price together with using genuine parts

Staff were lovely but the mess about with handing over the car wasn't good service

I think the nearly £2000 cost of my service was rather excessive. I understand Dan did his best to reduce the price and I appreciate that, but I just think the price for parts/man hours I was quoted was just downright absurd.

Very knowledgeable and professional

The driver who took me where I needed to be- Eric I think- was excellent. Niall explained the work required very well. The car was given back spotlessly clean and driving brilliantly

BMW do a good check on the car and the service is of outstanding standards.

I received a high level of customer care from the service team.

Courtesy transport to and from service centre

Would have given 5 star but docked a star for polishing the pedals of the car when it was cleaned after the service. This caused my foot to slip off the clutch pedal when parking which resulted in the car jumping forward and almost hitting a car.

Work was well done, but the cost of servicing is prohibitive.

Very long wait for warrantee repair due to non availability of courtesy car.

Everything went smoothly

Excellent customer service as always.

Very good experience - just a slight delay on being advised car was ready - but this was just due to a lunch break.

Driver door strap was loose but no mention was made of it. Had to wait for 15 mins until a service rep could be found. Car wash took over 35 mins

Sorted after a second visit

Car completed timely and great service and followed up with me

safety recall carried out very quickly and efficiently booking in process was painless

Very professional in all areas and explaining what my vehicle required.

Good quick service

Not convincing reason for issues identified

Mr Richard McKnight was very helpful at service reception and I appreciated and valued his comments. He also arranged transport for me to and from Belfast city centre to enable me to attend an appointment while work was carried out on my car.

3 hours wait to add a litre of oil , with no updates or any communication at all.

Staff v efficient and friendly

See detail above. Tyre pressure sensor flagged but on first inspection the car wasn't even put on the ramp to check it. This was only done when I returned 2 days later costing me much inconvenience.

Lovely, helpful staff. Car running brilliantly. Staff helped me with a technical issue connecting phone. Very patient and kind

As above. 100% satisfied.

Straight forward warranty repair process experience. Efficient staff and pleasant environment.

Wipers and it was not clear when I arrived at the service area to collect my car whether I should just sit down with the other customers or make myself known to the busy looking service team at their desks.

When I called I couldn't get speaking with anyone immediately and the response time to call me back was 4 hours. How do I plan my day with that type of response. More importantly the faults with the seat belts had not been addressed.

Absolutely excellent service on all aspects of the visit .

Well looked after

Excellent service, particularly drop off and pick up service when my car is being serviced. Clean and vacuum make a difference too

Car returned with huge mud stain on driver's foot mat- photo available. Getting the car back took almost an hour from arrival at showroom

The sevice which I received from beginning to end was nothing short of excellent.

Oil leak detected during recent service, appointment to check leak not arranged

I ordered pool lights to be installed in the 2 doors. I was told the auto electrician could not install them. I know I could install them. Yes the door panels would have to come off.

Again relaying to delay before and after my service....there were no reported reasons for the delay

I only called in to have the ad blue topped up and as a result I have now to leave my vehicle in with you for a full day which won't happen until the end of March.

No fuss

Brilliant service and very helpfull

I was expected when I arrived - I was welcomed with a smile and cup of coffee and the work was completed to the highest standard

Everything highly standard.

Slightly disappointed in the vehicle I was buying as staff were not aware of changes to vehicle compared to the vehicle I test drove. I was able to gain the correct information from another BMW dealership.

Excellent

I contacted Chris at Bavarian this week and he told me the warranty claim needed to be sent to the 'Costings' dept. I got the impression that he had done nothing to arrange replacement wheels since the car was in for service. No apology offerer.

The service experience was friendly, polite and efficient.

Job was described and service carried out as required, efficiently and within the timescale indicated.

Problem fixed but took one week to solve problem

The service was fully explained in terms of what had been checked/completed and I was treated with respect in all communications with me. The fitness for driving was confirmed for me and all aspects addressed. Very comforting.

I've always found Bavarian very easy to deal with and have never had any problems.

WORK COMPLETED AS EXPECTED

Ordered wrong maps first off and then unable to resolve my issue over the phone. Had to attend dealership twice

Disapointed with lack of information as to what was happening.

S revive discovered a leaking suspension which I was unaware of, they arranged to have this dealt with immediately

Satisfied with the work that was done but had to sit about quite a while as car wasn't ready when I went back for it

Delay in getting car back!

Excellent work carried out

Professional service uncomplicated easy going and fully trustworthy in all aspects if service.

WORK COMPLETED IN A TIMELY MANNER WITH COMPLIMENTARY TRANSPORT TO AND FROM HOME WHILE CAR IN DEALRSHIP

No issues or problems

I am always made to feel welcome at Bavarian. The hospitaliti and friendly staf make any visit enjoyable.

It was a very pleasurable experience heightened by the acceptance of my grandchildren being present and comfortable being there.

Prompt and efficient

Vehicle purchased ex stock and salesman liaised closely throughout process.

Fast and professional

Easy and faultless process from start to finish always greeted on arrival offered tea/coffee and never had to wait long to be seen. Test drives were arranged quickly and efficiently and sales staff were very attentive an knowledgeable

Impressed by the staff and particularly Andrew Graham who was professional, courteous and quietly diligent throughout the buying and handover process.

Ryan is a credit to BMW, friendly, professional and attentive to my every need and request. Nothing was too much hassle and Ryan went out of his way to ensure my experience was perfect !

My wife and I were treated to a very good sales experience, Kieran was informative and very welcoming.

The car was in a showroom for delivery as it was ceramic coated to show the effect. Really appreciate it

Everything was ready and as expected.

I dealt with Simon Hanna in the Bavarian site in Boucher Road in Belfast. I can't speak highly enough of his professionalism. The site itself was immaculate. My wife and I were made to feel completely welcome.

Great customer care

If you could give extra stars I would top class service

Quick and simple process

Salesman was very patient and kept an open line of communication

The staff our super made us feel valued and very welcomed looked after us well

Very pleasant experience,relaxing environment and great coffee and refreshments.nothing to much trouble for staff.

from reception to sales everyone was very helpful.

waiting too long to cancel contract

Every question I asked was fully explained and in detail. Could not have been treated better.

I was very satisfied with the help and kindness i was showing

Couldn't ask for more

From customer meeting area to sales made me feel important and special experience with very warm and friendly people.

Lovely experience- bar the above reasoning

My husband and I were treated with respect and got the feeling we were valued customers by everyone from the receptionist, the coffee severs up to and including our salesman Jim Kearney.

I have owned quite a few cars in my time from various dealerships and although I've never had a bad experience or a bad word to say you know you're in another level with BMW. From the courtesy shown at the front door to the attention to detail.

Good communication, car was ready on time , Salem and sorted everything out before I got there

Fantastic personal service.

I just love the car !!

I am delighted with the superlative level of service and care I have received at BMV/Bavarian Belfast. In all interactions, staff were friendly and efficient. The pleasant atmosphere is quite unlike that of any other car showroom I have visited.

It was great to be kept up to date on the progress of my order and the car was delivered in a much shorter time that I expected

Welcoming environment, knowledgeable and friendly staff. Comprehensive handover of vehicle.

Service was excellent

Both salesmen had time to listen to our questions and always gave us detailed and non technical answers

Pretty much the same reasons given to Q1 above.

The sales person was excellent

I don't see why you can't accept my answer without prompting to change when I hit submit!!

Warren Deans was very attentive.