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ABOUT BAVARIAN BMW.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All jobs completed to a high spec, bar the after clean

Service
Thank you for your very positive and constructive comments, my apologies the car wasn't cleaned to our normal standards. Joe Rogers, Head of Business

Cjustomer relationship

Service

Quick response

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business

Less work was needed than originally thought, I was informed of the change and I thought the price was reasonable.

Service

Very prompt professional service with complementary car wash. Great the way you get a video of the car while it's being checked. First class.

Service
Thank you, the CitNow video is a great tool, lets you have a technicians view! Joe Rogers, Head of Business.

Staff where great but their hands where tied because of COVID regulations

Service
Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business

I have given a rating of 5 as the whole experience was stress free, from booking the car in for its service to drop off, payment and collection.

Service
Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business.

Chris and Richard were very helpful and re-assuring.

Service
Thank you I have passed your very kind comments on to Chris and Richard. Joe Rogers, Head of Business.

Wait time given was punctual.

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business.

No hassle great friendly efficient staff

Service
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

The service was completed

Service
Thank you, I'm delighted all went well. Joe Rogers, Head of Business.

I was keeps informed with all the relevant details

Service
Thank you, I'm delighted we kept you up to date with the repairs. Joe Rogers, Head of Business.

Everything was completely professional.

Service
Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.

Chris was extremely helpful

Service
Thank you I have passed your very kind comments on to Chris. Joe Rogers, Head of Business.

Service is always excellent.

Service
Thank you for your very positive comments. Joe Rogers, Head of Business.

Communication is always good

Service

Again all staff were very helpful and pleasant.

Service
Thank you, I was delighted to read your comments. Joe Rogers, Head of Business.

Everything needed was done to ensure I had a continuous high standard of service and peace of mind that my car was safe and reliable.

Service

Quick and straight forward

Service

Staff managed to fit in a warranty issue during service

Service

Work done on time

Service

The vehicle didn't need repaired, and everything was fully explained to me.

Service
Thank you, I'm delighted all went well. Joe Rogers, Head of Business

I couldn't fault my service experience.

Service
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

As above

Service
Thank you, I'm delighted you felt safe throughout your visit, very difficult times indeed. Joe Rogers, Head of Business

Issue sorted quickly

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business

I had water ingress to the passenger footwell - the type of problem I thought might be hard to find the reason for, but I was impressed and grateful how quickly the issue was resolved.

Service

Despite the difficulties caused by Covid my experience with Bavarian went very smoothly, from booking through to service and vehicle collection.

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business.

The dropping off/collecting my vehicle was a seamless experience with a professional, courteous and friendly staff member

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

friendly and professional

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

Helpful staff

Service
Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.

Courteous, friendly & efficient

Service
Thank you, I was delighted to read your comments. Joe Rogers, Head of Business.

Very helpful staff who provided great service. My car passed the MOT Excellent result.

Service
Thank you, I'm delighted we were able to help. Joe Rogers, Head of Business.

As above

Service

Car driving perfectly

Service

As comments above.

Service
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

Nothing seems to a problem to them. Customer service could not be better. Best in the business.

Service
Thank you, I was delighted to read your comments. Joe Rogers, Head of Business.

Very accommodating in every way. 5*

Service
Thank you, I was delighted to read your comments. Joe Rogers, Head of Business.

Very professional and courteous service

Service
Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business.

Brake fluid service completed and care returned in time promised.

Service
Thank you I have passed your very kind comments on to Andrew. Joe Rogers, Head of Business.

simple and straightforward

Service
Thank you, I'm delighted you enjoyed your visit. Joe Rogers, Head of Business

I got more than I expected.

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business

All work carried out and car washed

Service
Thank you, hopefully it won't be too long before we can offer our hospitality services again. Joe Rogers, Head of Business

In and out in the agreed time if not quicker

Service
Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.

Just the amount of time it takes when collecting the car after service. Some people have loads of time and want a chat etc, and sometimes you just need the express service.

Service
Thank you, your constructive comments are appreciated. Joe Rogers, Head of Business

Service completed on time as promised with no drama

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

Work carried out as requested and to high standard.

Service
Thank you. Your kind comments are appreciated. Joe Rogers, Head of Business.

Great service from staff. Kept well informed

Service
Thank you John, it's always a pleasure. Joe Rogers, Head of Business

I was contacted to book a service at a time that suited myself. On arrival I was greeted with a friendly smile and all COVID safe measures were in place.

Service
Thank you I have passed your very kind comments on to Jenny. Joe Rogers, Head of Business.

Clear & concise explanation of jobs to be completed and cost not excessive. Service advisor very pleasant & communication excellent.

Service
Thank you, I'm delighted we kept you up to date with the repairs. Joe Rogers, Head of Business.

service and work was performed on time

Service
Thank you for your very positive comments. Joe Rogers, Head of Business.

They fixed the problem quickly ??

Service
Thank you Charles, your comments are greatly appreciated. Joe Rogers, Head of Business.

Everything as one would expect

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business.

I had a slight issue with work that was done, but they sorted this to my satisfaction in a highly professional way creating a win-win scenario.

Service
Thank you, hopefully we will have our coffee lounge open soon, we miss it as well! Joe Rogers, Head of Business

Professional and courteous service

Service

100 percent satisfied, they were able to accommodate me by taking my car in early,to suit my work hours, and completed the work on time leaving me with a repaired and freshly cleaned vehicle. Brilliant !!!

Service
Thank you, I was delighted to read your comments. Joe Rogers, Head of Business.

Excellent job. Everything went very smoothly

Service
Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business.

My car was involved in a road accident and with in 30 minutes I was at Bavarian and Jenny was organising a quotation for my insurance company. Bavarian added value in helping me engage with the insurance company with all the correct details .

Service
Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.

This was a simple brake fluid change and was completed in good time based on the current environment

Service

Completed within time.

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business.

The staff are very helpful & have a willingness to answer questions and please the customer

Service
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

Completely satisfied. There is nothing else they could have done. Everything was covered from start to finish. Excellent communication throughout and all staff were very polite and friendly.

Service
Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business.

I am not the easiest customer let's say but Bavarian always deliver ! Thus I will continue to be a BMW owner. A great car and a great asset to your brand.

Service
Thank you Jim, as always your kind comments are greatly appreciated. Joe Rogers, Head of Business.

Couldn't fault the process. Car returned washed and very clean.

Service
Thank you, I'm delighted we were able to help. Joe Rogers, Head of Business.

First class service, and personal attention from a very professional and courteous outfit.

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Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

excellent service as always

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business.

Staff very helpful, especially in current climate,

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Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

Excellent service

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Thank you, I'm delighted all went so well. Joe Rogers, Head of Business

Great customer service at Bavarian.

Service
Thank you, I'm delighted you enjoyed your visit. Joe Rogers, Head of Business

Got my job done without any hassle

Service
Thank you I have passed your very kind comments on to Jenny. Joe Rogers, Head of Business.

There is a good professional environment present, and receiving an audio/video clip as part of my cars service/healthcheck outlining my cars underside health is a reasuring aspect.

Service
Thank you, the CitNow video is a great tool, lets you have a technicians view! Joe Rogers, Head of Business.

Jenny took ownership of my car's needs when I arrived on my booking day. She was beyond professional in keeping me informed as the investigation into the car faults proceeded and what she personally undertook to discuss with BMW UK was exceptional.

Service
Thank you I have passed your very kind comments on to Jenny and Jim. Joe Rogers, Head of Business.

The car was washed as well as a free check up.

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

Problem quickly sorted. Team very helpful.

Service

Very pleased with how I was dealt with.

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Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

Could not have got a better service!

Service
Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.

The MOT preparation was so effortlss for us and the cr returned with its MOT certificate, much appreciated.

Service
Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business.

Nice video from the mechanic on what he was doing and what he found.

Service
Thank you, the CitNow video is a great tool, lets you have a technicians view! Joe Rogers, Head of Business.

Professional service. It's a pity Covid restrictions are having to be in place as I Know from experience Bavarian makes for a lovely experience

Service
Thank you, hopefully 2021 will see some positive changes. Joe Rogers, Head of Business

customer friendly staff.

Service
Thank you for your very positive feedback. Joe Rogers, Head of Business.

Jenny Maguire was excellent

Service
Thank you, Jenny and I were delighted to read your very positive comments. Joe Rogers, Head of Business.

I have been buying cars for many years through Bavarian and they are hard to beat .

Service
Thank you, as always your very positive comments are appreciated. Joe Rogers, Head of Business.

It was a fast repair and the car had been cleaned.

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business.

Great as always. The business has adapted very well to covid regulations.

Service
Thank you, I'm delighted we kept you up to date with the repairs. Joe Rogers, Head of Business.

Very satisfied with service

Service
Thank you, I'm delighted all went well. Joe Rogers, Head of Business.

From contacting Eddie Carson Things went smoothly

Service
Thank you I have passed your very kind comments on to Eddie. Joe Rogers, Head of Business.

Excellent service and communication through the video update about the condition of the car. Very helpful and informative.

Service
Thank you, I'm delighted we kept you up to date with the repairs. Joe Rogers, Head of Business.

quick & efficient, overall a very positive customer experience.

Service
Thank you, I'm delighted you enjoyed your visit. Joe Rogers, Head of Business.

Good service

Service
Thank you for your kind comments. Joe Rogers, Head of Business.

Attentive and responsive staff. Going extra mile to accommodate me as I live 70 miles away

Service
Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business.

Hassle free visit

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Thank you for your very positive comments. Joe Rogers, Head of Business.

Excellent service.

Service
Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.

Very knowledgeable staff

Service
Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.

Very friendly, professional service and attentive to me as a customer

Service
Thank you for your very positive comments. Joe Rogers, Head of Business.

Resolved the issue effectively

Service
Thank you, I'm delighted we were able to help. Joe Rogers, Head of Business.

The team are customer focused and look to meet the clients needs and expectations

Service
Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.

The car was returned clean.

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business.

Helpful staff even when I was late for my car service

Service
Thank you I have passed your very kind comments on to Chris. Joe Rogers, Head of Business.

Everything that was required to be done was done in a timely and pleasant way.

Service

Once fault had been found it was quickly dealt with and car washed before being returned.

Service
Thank you, I'm sorry for the inconvenience but happy to see we were able to resolve the problem. Joe Rogers, Head of Business

Everything is still excellent. Things are different with covid but they still go out of their way to ensure everything is always to your satisfaction.

Service

Total support and outcomes

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Thank you, your positive comments are appreciated. Joe Rogers, Head of Business

I feel I am a valued customer

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Thank you, I'm delighted you enjoyed your visit. Joe Rogers, Head of Business

The service is 'top notch'. The staff are friendly, very professional and helpful. Owing to the current pandemic I was glad to see that coffee, tea etc were not available and I had to wear a mask. Very impressed with the safety procedures in place.

Service
Thank you for your very positive comments, I have passed them on to Jenny. Joe Rogers, Head of Business

Great customer service. Pleasant reception. Service completed on time.

Service
Thank you, I was delighted to pass your very kind comments on to the team. Joe Rogers, Head of Business

fast service on car , friendly staff

Service
Thank you, I'm delighted everything was hassle free. Joe Rogers, Head of Business

Excellent sales process, delivery took slightly longer than expected but not surprised with covid. Not your normal handover process but the videos were helpful.

Sales
Thank you for your positive comments. Hopefully things will change for the better in the near future. Joe Rogers, Head of Business.

Given the Covid scenario I don't think the dealership could have done better. The most important fact I felt valued. Perhaps their ability to hand over the vehicle as they would have wished was limited but they did their best under the circumstances

Sales
Thank you I have passed your very kind comments on to Richard. Joe Rogers, Head of Business.

Was told date & time & everything when smoothly .

Sales
Thank you I have passed your very kind comments on to Amy-Lee. Joe Rogers, Head of Business.

Amy-Lee was very organised and planned the handover well given the restrictions of covid.

Sales
Thank you, I'm delighted all went well, I have passed your very kind comments on to Amy-Lee. Joe Rogers, Head of Business

The off site delivery of the car went smoothly. From key handover to flowers in the car for me, everything from start to finish was dealt with professionally.

Sales
Thank you, I was delighted to read your very kind comments and have passed these on to Amy-Lee. Joe Rogers, Head of Business.

same as top answer

Sales
Thank you, Alex and I were delighted to read your very positive comments. Joe Rogers, Head of Business.

Very smooth and quick and I liked the outdoor transfer of cars much easier than indoors.

Sales
Thank you for your very positive comments. I'm delighted all went well. Joe Rogers, Head of Business

Everything was carried out perfectly. Amy-Lee was amazing at guiding us through the process.

Sales
Thank you I have passed your very kind comments on to Amy-Lee. Joe Rogers, Head of Business.

WAS LOOKED AFTER EXTREMELY WELL

Sales
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

Again we were given regular updates .

Sales
Thank you for your comments, I'm delighted to see you were kept well informed and updated throughout your purchase. Joe Rogers, Head of Business.

Amy-lee present herself very well and made the atmosphere very relaxed

Sales
Thank you I have passed your very kind comments on to Amy-Lee. Joe Rogers, Head of Business.

Quick sign over in a safe environment. All questions answered and further after care via email available

Sales
Thank you, I'm delighted all went well. Joe Rogers, Head of Business

Everything went smoothly and professionally.

Sales
Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business

My car was earlier than expected and this was very welcome as I had waited a significant time from order to delivery. The delay was understandable given the Covid situation.

Sales
Thank you, I have passed your very kind comments on to Amy-Lee. Joe Rogers, Head of Business

Amy kept in touch and let us know we'll in advance when car was due

Sales
Thank you, your very kind comments were appreciated by Amy-Lee. Joe Rogers, Head of Business

Very efficient and smooth handover

Sales
Thank you, Alex and I were delighted to read your very positive comments. Joe Rogers, Head of Business.

Very satisfied with everything especially with the added complications of covid

Sales
Thank you, I'm delighted everything went so well. Joe Rogers, Head of Business

It's always an amazing experience. They all know how to make you feel welcome. Keep up the amazing work.

Sales
Thank you I have passed your very kind comments on to Richard and Niall. Joe Rogers, Head of Business.

I believe the sales executive was extremely professional during the handover. Especially taking into consideration the current Covid restrictions. It was also lovely to receive a beautiful bunch of flowers as this has never happened before.

Sales
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business

Car was in perfect condition, ready the day I wanted to collect and the process was smooth

Sales
Thank you, Tracey and I were delighted to read your very positive comments. Joe Rogers, Head of Business.

Sales staff kept me well in the loop about my cars progress from purchase through to delivery.

Sales
Thank you for your comments, I'm delighted to see you were kept well informed throughout your visit. Joe Rogers, Head of Business.

Everything went very smoothly and on time

Sales
Thank you, I'm glad to hear all went well. Joe Rogers, Head of Business