Work carried out and car cleaned

All aspects of the recent service and MOT preparation were handled well and efficiently and faster than I had expected

Friendly staff. Pleasant surroundings. Service carried out quickly.

As no1 Also, when the car was collected it was immaculate - it wasn't like that when it was left in for repair

They treat you with respect and almost like family

Seems a fair score for the service.

Car cleaned and repaired on time and informed by service what was replaced

Friendly service

Very pleasant experience without any pressure sales techniques being employed. Reasonably priced service. Dan and Niamh were extremely professional and pleasant to deal with.

Tom took me out to your workshop to show me issue with my car. Good insight and mechanic talked me through the problem and repair stages. Again workshop spotless.

Service carried out as requested.

Professional and friendly team of staff and an immaculately clean showroom

Efficient service and clean shiny car

Express service, the car was only in for a couple of hours and was immaculate when I picked it up. All the staff very helpful at bavarian

Work carried out was excellent, car valeted well as in the distant past and staff (Daniel) very helpful/professional.

Quality of service and facilities

All work carried out in timely fashion and fully explained by service desk

Excellent service experience

Service carried out within time frame,car returned clean and valeted.

My car was in for a recall on the airbags, the work was done within the stated time.

Nothing was too much trouble

Fully satisfied with the service received

Identified and met my needs, listened to my concerns.

From contact to completion totally professional

Service completed without any issues

Video, service desk and coffee dock all contribute to a caring experience

Good professional technical staff, friendly and helpful service

Service staff listened and understood what I wanted and made good efforts to accommodate my difficult schedule

Simple things all done well.

My problem was sorted eventually to my satisfaction

Very good service, the only observation is that the express service took over an hour longer than specified.

Straightforward and convenient service

Customer service was excellent

It was exactly explained the nature of the service plus how long it would take.

efficient service

Very good customer service

I planned on test driving a couple of cars and walked away with a deal signed that same day. The staff were very friendly and did not try any "hard sale" tactics to force me into buying. They gave us lots of space and time to consider.

I found the Service Staff to be extremely helpful and any issues with my car were dealt with in an efficient manner.

No issues experienced

good customer care

Fully explained service requirements & outcome.

Great customer service

Excellent.

Very satisfied everything done on time and vehicle left spotless

Staff were good to deal with, all work was completed quickly

Good customer care and service very important.

An overall very satisfying experience. And the price was off the scale either for a premium brand.

Good customer service and ambience

just simply very satisfied

Knowledgeable staff, reasonable price, excellent service

The service team was very easy to deal with

Expectations are high, and they are always met.

Friendly staff who fully embrace the concept of what makes good customer service. All requests are dealt with in an efficient manner with suitable feedback on the service work undertaken including the safety check list.

Great dealership and relaxed atmosphere.

Nice relaxed garage to visit with friendly staff.

The problem was sorted out without any hassle.

Super staff at Bavarian as always

I was completely satisfied and have no complaints.

Very quick and all necessary work done

Staff extremely professional and helpful as always, just fantastic customer service.

No probs

Good breakdown of work done and quickly

My car was three weeks outside the guarantee period but BMW covered the full cost without without the least quibble. The transaction was completed in a timely and competent manner.

All done as stated to on service.

Work was done quickly and appointment that suited me.

Took the car in and carried out all work promptly.

Very professional

My car is like new. Excellent customer service. Arranged for an automatic mini while my car was in the garage, nice car also. Really like the video footage of the service. Always so accommodating to find me a slot that suits for service on Saturdays

I was totally aware that my Service had been carried out in a professional way.

Very professional staff

Was well briefed on what was needed. Good communications during the diagnostics and subsequent repair.

Everything carried out super efficient 5*

Satisfaction beyond measure . The service team and overall experience was excellent from beginning to end ,and continuity throughout ,keeping in touch regarding work being carried out .

Good communication from start to finish from Jim, who arranged my service to Jenny my service advisor at Bavarian, very helpful & attentive.

Everything went exactly to plan. As always the staff I dealt with were very courteous.

Decent espresso, pleasant staff.

Again everyone on the service team is friendly, courteous, provide an excellent service and give constructive advice! 10/10! or 5/5!

Again I was dealt with quickly and mannerly.

Good service

Work was carried out to a very high standard as you would expect

Everything was conducted efficiently.

Efficient drop off and work completed on time

Just felt that is was very personal to me

Everything went smoothly and as always Jimmwas excellent.

Advisor and finance officer were excellent and ensured everything was understood.

A great experience throughout

I have bought 3 cars from Andrew at Bavarian and he makes the process simple and special at the same time.

My experience matched my expectation for a premium level service.

Have always been looked after by Jim Kearney who is the best example of someone whose knowledge of BMW products is second to none and I have complete confidence in him delivering the car I need.

Nice atmosphere, large selection of the latest models to browse and coffee available in waiting area.

Straightforward and professional

Wonderful staff from reception to sales to financial advice. Bavarian are fortunate to have such exemplary people on board.

Could not have asked for any better.

Agreed the car on the Friday evening, signed everything on Monday and collected Tuesday. Couldn't be happier! Bavarian are always 100% on the ball. Special shout-out to salesperson Jim Kearney!

Very happy with all staff

Jim Kearney was great throughout the entire process. I really wasn't sure whether I wanted to change my previous M240i or keep it. He didn't pressure me but just kept showing me other choices to consider. I like that kind of sales process.

Excellent personal service from Jim Kearney

Again Amy Lee Hedley was great

Quick delivery. Regular updates on arrival and delivery date

Jim was a great help

Amy-lee was very friendly and welcoming and explained everything in perfect detail.

The sales executive we completed our purchase with was David Lyttle he met our requests with possitivity and his can do attitude was exceptional. He made the purchases and delivery very manageable and easy to make.

I could not have been treated better.

Jim Kearney was a gentleman.

David Lytlle the sales executive we worked with made the purchase very enjoyable and nothing we requested was ever questioned or a problem. He has been the best sales executive we have ever done buisness with and one the most efficient and honest.

Bavarian exceeded my expectations, with their honesty, professionalism and generosity

Efficient and timely

Jim was very accommodating and helpful making my experience very pleasant and easy

I was thrilled and so impressed by my experience at BMW Belfast. Mainly due and thanks to Chris who was absolutely fabulous throughout my sales experience.He never failed to answer the numerous questions I had about the specific car I wanted.

Excelent service

Everyone was friendly and accommodating especially our salesman Aaron and the whole process carried out in a very professional and friendly manner.

exceeded my expectations

The handover went like clockwork and I was delighted with my new car

Friendly service.Excellent communication.