Unable to satisfactorily answer questions, when challenged answers were vague. Lack of follow up from advisors and problem remains unsolved.

quick and good work

Arrived at 10.15 and Leah marked on the paperwork to try to have ready for 15.30. Car ready at 17.20 and only then was I told that tyres not changed and paintwork not done. 7 hours waiting in Belfast.

Work carried out as per expectations

I would give 100% , I received the car back with a warning light to check oil and for a service. I just got it back

All those that I spoke to at Bavarian were keen to resolve the unfortunate new ownership experience of a BMW and actively worked to resolve the issues identified. Communication from Bavarian was good throughout the 9 days and when it was returned

Perfect job.

All went well

Seems a lot of red tape stuff goes on as turn around time is quite long. Overall satisfaction will be determined by resolution to an on going problem that was first aired, but not completely diagnosed, whilst the car was under warranty.

Follow up call has advised my wait in future quick service should improve.

Everything Georg good

Everything was carried out very quickly and no fuss

Had to make 5 telephone calls over 2 days to speak with someone to confirm if my car was ready and the invoice amount. No one ever returned a call.

Because the car was to back for repairs and no one phoned to book it in, and the first i knew about it was a gentleman calling to collect my car which didn't suit ! No great issue .

From start to finish, process smooth

Problem has re-occurred

Eddie looked after me well. He explained all work that had carried out on the car and arranged collection after hours

It took the full day to replace the part but we were kept updated and Sophie in Service was very helpful.

Mobility sales poor every one else excellent , service excellent , receptionist excellent, tea excellent

Speedy service

Fully involved and informed of any issues

Issue successfully resolved

I had no problems with the work done and my car was washed and vacuumed

Te issue was dealt with quickly, effectively, efficiently and to my total satisfaction - as always!

Happy with experience

Fast efficient service.

The areas worked on were cured for a day. Noises and rubbing returned

The checkin queue is badly organised. You don't know if one or your personnel has noted your arrival or is keeping tabs on the order of arrival.

Excellent service from Jim in Servicing and Matthew in Parts.

Seamless sales process. From my first visit to the showroom I was completely overwhelmed by how helpful Joe, Keith and Ciaran Gallagher were. There are very few dealerships where the MD and Sales Director take time to come and speak personally

Friendly, informative and professional staff

Time to do work good

Excellent service, and courtesy wash / clean significantly better than mercedes!

Excellent service, they made me feel like a valued customer from first contact

Everything about the experience was excellent except when it came to paying the bill

Whole experience could not have been easier. All needs met.

I still have an issue with the Battery going dead if the vehicle sits idle for five/six days.

Very satisfied good customer service

Good relevant information given re tyres, brakes and overall condition. Follow up email also appreciated.

Everything was explained to me

Sent instructions in with the car but not passed to the relevant parties.

Customer service excellent

The car was returned exactly as I wanted. Bavarian followed my instructions exactly.

Bavarian people appear to genuinely care about you and your query. It appears to be a great place to work too as people appear happy at their work. This is reflected in the after sales care and attention to detail that is shown to the customer.

Quick and friendly service. Accommodating and Chris guided me through the whole process.

Great offer of a summer check at a very low price

Everything was carried out in a professional manner.

Fixed the issue same day with a busy garage which was great. Told me about a noise from engine and offered to look at it at an additional cost. The price I paid for replacing a sensor was costly enough to also at least check the noise.

No problems at all with the experience

The service was good and the coffee great !

Would have been completely if it hadn't required a second visit

It's a complete disgrace that I'd had to pay anything towards a service as I only got one service from the service package

Excellent service

I'm very Satisfied with the staff anytime I phone to make a booking etc and just not satisfied with the service in relation to fixing the problem

Quick service and repair. Completed same day

I recently purchased a 320 which developed a fault in the first week or so. Bavarian Belfast immediately arranged for me to bring this back with the person who sold this to me Andrew Graham lending me his own company car until it was repaired.

Staff were excellent

Full explanation of issues with car and clearly explained what work was being done and time frames estimated and kept too

I thought the service price was very steep. The day following the service a warning came on stating that there was a failure in the left indicator.

Quick and efficient- would have scored 10 but thought it a little pricey

Fault diagnosis was difficult due to lack of suitable road surfaces to demonstrate the issue. Parts were replaced (that I'm sure needed replaced anyway) but the problem persists. Unsure how to proceed as the dealer still won't be able to replicate.

Car ready on time washed and cleaned .

made you feel important

little confusion about the booking.I was first told I wasn't booked in after booking weeks in advance as I needed weekend.The girl was great and got everything sorted. Only thing with the clean was it left scratches on my bonnet so I need to buff out

As for the reason outlined above. Also, there was a quick turn around from the moment i left the car in, for the work to be completed.

Usual excellent service from Bavarian.

With my previous contract service was included. I prefer this option. This is a personal vehicle not a company car so £270 for a service/ oil change seems a lot.

Everything seems to be covered and taken care of

Everything done that they said they would do

Car was picked up & left back, work was carried out at a reasonable rate

Solely due to the experience delivered by Dan and his off script attitude. It made me feel like a valued customer, listened to and didn't leave me with the frustrations other encounters left me with until that point.

100% satisfied

I give 4 star instead of 5 as I was told they'd clean the car inside and out to showroom standard. The ouside was left very streaky from water running down after the wash, and the dash was very dusty. Only took me 5 mins to fix but still.

I waited six weeks for a call back and in the end issued a negative survey. I was phoned by the Service Manager at Bavarian BMW and he made sure I had my issues resolved very promptly.

They said they would start the service when I arrived and they did. I was offered a cup of coffee, which I was glad of after a very long drive. I then walked over to nearby shops for a look around and I looked at the BMW and Mercedes cars for sale.

Am awaiting feedback on issue highlighted during works.

Made feel welcome and vehicle was sorted in a timely manner

New tyres fitted quickly and without hassle.

Very professional. Excellent customer service.

My experience with Bavarian BMW over the past 16 years has always been first class. From the second you walk in the door, every member of staff is friendly and professional. I wouldnt go anywhere else.

had to leave my car overnight but very happy with the product

Everything that was done was done so efficiently could not fault anyone very well organised good at her jobs

Impressed with valet service

Staff are efficient and friendly

Left car in at 08:30 for first 16k service (simple oil change) and had arranged this so that I could have the car back by lunch time. Service were to call me when ready. No communication, I had to chase twice and finally got car at 4pm.

Really great team. Know their stuff, stay in touch and go the extra mile. Head and shoulders above any other dealership I deal with.

Always well informed of what is happening.

Made to feel very welcomed and the guy who did the drop of left into Belfast and back was brilliant

Very smooth transaction, exactly what I expected.

I was advised that brakes were not covered beyond 1 year or 12000 miles but when I advised that the issue was present when I purchased the car at 8 months old with 11000 miles they looked at the vehicle under warranty. The issue has now returned.

The people were friendly and informed and always busy.

Looked after me well always kept me informed of delays in recall parts, once parts arrived car was completed as promised also as I had a MOT booked during the time the car was awaiting parts Bavarian took my car to the government test centre for me

Was getting Adblue done in the "express lane" so waited for car. Was able to hold a client meeting in the coffee dock which worked great.

I have purchased several cars now with Baverian and I always find the customer service second to none. The sales team are fantastic, Chris Rogan is the guy who looked after me. He makes you feel comfortable and is confident in his job

Longer time than I was led to believe and I had to go chasing after people to find out what was keeping the car in what was a first oil change service.

Great service.

Client facing staff were highly professional, especially Andrew Graham.

Staff were informative and helpful

Able to explain well

Great customer service no issues

I was very satisfied

Disappointed that cleaning a windscreen and fitting replacement wiper blades took 3 hours. I could have been away much sooner as car was finished and sitting in park but nobody came to me.

it is what I expect

All aspects of sale well explained to me

Very professional

Very happy . Only criticism would be the length of time it took for car to arrive but fully understand that is not your control

Great dealership for sales and service and contact

As previously answered question. A truly professional experience

Amy was so friendly and professional and made the whole process very easy for me! A delight to deal with!

Tony was extremely professional, (as always)!

Show room and stall

Very satisfied great in store service from reception to signing for my car

Had to wait 12 weeks, felt long however worth every minute when it arrived. So exciting.

Jim Kearney excellent

Excellent customer service, friendly, knowledgeable and nothing was any trouble. Very clean.

Alex Jackson Belfast was excellent throughout the whole experience

Good service at Bavarian Garages

1st class treatment. Staff are like old friends.

Friendly staff and nice surroundings

Fantastic experience from Andrew

Speed & detail of approach

Warm and welcoming throughout

Very efficient service

A good approach to selling a car. Test drive was available and the salesman knew my likes and dislikes from previous deals.

Chris was very pleasant to do business with & he give me a great deal with any pressure. Car was ready without any delays.

Superbly organised by Keith Craig at the dealership. All potential problems eradicated and all made easy

A1

Everything was tailored to the customer.The sales rep was very helpful and answered all questions I had.

Staff were courteous and helpful. Business is conducted quickly and efficiently. Buying a care and finance is made as stress-free as possible.

I was made very welcome by the friendly professional staff, Gerry , Clark and Ciaran.

Full explanation of the dash and all systems and follow up the neck day