You know what is about to take place with your vehicle. Kept informed if required. And advised what may be required before the next service for your comfort and safety.

I am still finding it difficult to link my mobile to the hands free system otherwise I would be completely satisfied

As per my previous answer although Bavarian did try and help me as much as possible with the cost of my service

Greeting, length of time waiting for lift etc. All very professionally and courteously handled.

All work completed as stated and on time, very pleasant service staff and surroundings.

My car was dealt with in an hour and a half and was given back to me in showroom condition again after the washed it.

Everything was carried out quickly and to a very high standard.

I have dealt with BMW for many years and always competed satisfied. On this occasion it was down to one person who was clearly inexperienced booking my vehicle in for service. This was rectified by a competent person and I was satisfied .

The last visit was 2 weeks ago. I left in a receipt which I am supposed to get reimbursed for but I have heard or received nothing.

Impressed with the whole service experience taking into account question 1.

Car was ready very quickly with the problem fixed

Excellent service as always from Bavarian. Chris Meleady was superb throughout the process and kept me informed with updates on a real time basis. Couldn't ask for more.

See above, the price killed any benefits. The staff were lovely, I was well looked after, brought to work and back again, but a cup of nice coffee and taxi to town doesn't justify the 50% over what I'd see as a reasonable oil change cost.

First class customer care that I have come to expect from Bavarian

Know that the work has been carried out professionally.

The problem has not recurred so far. I felt there was some reluctance to return my car to my workplace; otherwise I would have had to travel across town and then back again in the evening traffic

My car was in for a software update but also got a complete healthcheck & a full valet

treated well from entering door from customer service to coffee to lift home and back to BMW.price was a bit high.

First class service and friendly and interested staff.

All works carried out, on time and with no disruption to my working day.

I have always received excellent service from Bavarian staff who show the utmost respect upon my arrival in the showroom. The Service Department staff are very polite and always carry out the necessary work on the car with diligence.

Efficient service.

The work was completed within the timescales and the service was excellent

It did what was required

Treated like a valued customer from the moment I entered the door I was greeted with a smile and a how can I help you today attitude

Work carried out under warrenty.. Courstey car supplied without disruption excellent service

It was a lovely experience and the car was left back to me in lovely order. I asked the girl questions and she was so helpful and stamped my service book for me

Very professional and accommodating

Jenny was so helpful.

i should not pay for any technical fault if the car still under warranty.

The service itself was good however, there were a couple of parts (tyres/brake pads) that could have been renewed during this service as they were very close to their expiry. This would have saved another booking.

It took 1 1/2 hours to change a fuse and cost £30

Didn’t take too long and everything was explained well. The coffee was lovely too

Staff well informed.

Can't fault it

Prompt fix and returned the car the same day. Taxi service to Belfast city centre was very much appreciated.

Painless experience. Everything taken out of your hands. The door creaks I was experiencing have been fully resolved. Saved me a lot of stress as they were annoying !!!!

All info reference the service clearly explained and any issues advised

Service met expectations

Efficient and helpful

Fast, professional, friendly service The Service rep, Jenny was clear, friendly and welcoming and provided an exceptional service

Everything that was supposed to be done was done

Very professional, yet friendly service throughout. Coffee is excellent and the car is presented back in (second hand) showroom condition. I had a slight issue with panel gaps, but this was corrected by the technical/workshop manager.

BMW service team are very good to deal with and accommodating.

I note that tyre pressure was obviously not checked as I have subsequently had to inflate them. I would have thought it was standard practice to check tyre pressure.

Staff were professional and friendly and and kept me informed of servicing and repair progress by phone as necessary.

The service was carried out speedily.

Had to wait a while to get the right person but after that I couldn’t ask for much better

Everything exudes excellence.

Welcoming, helpful, extremely pleasant experience.

I had to take my new x5 in for a engine management light fault. The vehicle was taken in and sorted within a few days. With pently of communication from my service advisor hannah

Work carried out satisfactorily

Leather drivers seat back replacedBase of seat not cleaned to match

I was kept well informed throughout process.I was provided with a courtesy vehicle and the car was handed over spotlessly clean after work had been completed.

Best service I have attended

From start to finish we were treated as individuals who mattered!

My car was not serviced in time and I was going to visit my parents in Scotland with a ferry booked for 330 and they managed to sort me out a new car without any hassle!

Job done

All staff friendly and helpful, loan car excellent and work was completed very effectively.

As above plus fairly speedy service

Our car has always been returned to us clean with any small queries we had sorted.

Good experience

Whole experience from Buying to servicing is 5 star.

The quality of service was exceptional and Jenny was welcoming, friendly but very professional

Jenny at Bavarian is a superb point of contact, and really helpful and is a credit to BMW. Overall though, the issues that I had I felt she could not take any further.

4 items were identified for repair in addition to the required service with none sorted out first time. 3 return phone calls due with only 1 made by Bavarian. It takes 3 to 4 weeks for a loan car to be available - automatic requested but not provided

I can't fault the service, the loan car was excellent, the welcome and service from Jenny and Amanda were excellent and in general everything left me feeling valued.

All great

Every thing done to perfection

Richard and Nicola provided fantastic customer service and kept me informed throughout the whole process

Same as above excellent

I have absolutely no complaints. Fast, efficient and friendly staff with a lovely environment to relax in whilst waiting.

Very supportive

car returned to me within 2 hrs and lovely pleasant area to sit and tea coffee magazines papers etc available

Work Carried out in a efficient and timely manner. Car was left nicely cleaned.

Prompt, pleasant and efficient serviceAm rarely disapoonted

EVeryone was very helpful

The level of service is exceptionally good. e.g, the taxi service from and to Bavarian, a real time-saver.

Customer service was very good

Very efficient friendly and helpful

Had difficult experiences with previous car. Now all working well.

The service from time and work carried out went smoothly.

Everything is explained everybody are pleasant and the refreshments are A1

Personalised friendly team who deliver efficiently

Car wasn’t ready at arranged time.

Car was not ready and had to be kept until next day

Fantastic customer service

I have been dealing with Bavarian for many years, Richard and the team take the time to get to know their customers individually which in turn give us the total care experience that we have become accustomed to. Keep it up we love it.

Clear explanation of what procedure was going to take place, how long it would take and why it was important

Everything was smooth and my car was returned to me on time as specified.

Friendly staff and work carried out to my satisfaction.

work carried out as expected but took a little longer than needed

Completely satisfied with service.

Everything was done as expected

I was seen straight away once my car was left in I was offer a coffee while I waited on a courtesy lift to work. I was picked up from work again. Staff in the service department were excellent and the car was immaculate when returned. Highly rated

I was given two different quotes for my recent service. On the day of the service, only the higher price was quoted back to me as the cost. Now, it may be because I asked them to also look at a scratch, but that wasn't clearly communicated to me.

Arrived, checked in, left, came back, car ready. Job done.

First class service and hospitality

Little fuss. Quick turn-around.

Overall quite happy with the MOT prep but was a little surprised by the fact the that the brake fluid change was not covered in 5 year deal.

the service package additional brake pads and bmw knowledge

Was going for mot and the service team looked after everything

The car is always serviced to a high standard, car provided if needed or a taxi home until the car is ready.

Excellent customer service

On every visit to the dealership Chris Mellon makes time to speak to me and my family and no matter how busy he is Chris always says hello. The Other Service staff such as Richard and front of house staff Tracey are exceptional in every way.

More done than required.

In my experience the staff at Bavarian would not settle for less than providing me with first class customer service.

Everything carried out as planes. Car ready as stated, and information given regarding items which will need attention in due course such as tyres.

10 star treatment!

Our son took the X5in for service -was well looked after taken into work and collected again and tells us he is going in future have his BMW seviced there.

I could not fault anything from the moment I left my car until I picked it up again

Superbattention

Effecient service in a friendly environment with tea coffee and snacks.

The team at Bavarian are very welcoming, friendly and efficient.

a simple and straight forward process from booking to actual service and on time

The service experience was exceptional even though the problem was not sorted.

Efficient, timely premises immaculate and service person very attentive

Bavarian have always gone the extra mile for me and my family and is one of the main reasons we are still with BMW today.

No reason not to,

Lovely surroundings

Fast and efficient service.

Everything that I wanted done was carried out.

It was straightforward and nothing was a problem

The service advisor was very friendly and helpful, she was knowledgable and answered my questions with ease.

It was excellent and everything was arranged to suit me.

It was my car's first service. All good.

Efficient and polite staff and all work carried out without issue.

kept informed all the way to collection

From the minute I arrived until I left I was met with very friendly staff especially Jim who was there for any questions or queries I had.

Professional, courteous and welcoming staff all round.

Experience was first class.great job bavarian

I was completely satisfied with the overall BMW experience at Belfast. The staff in the showroom were welcoming, offering refreshments. Jim Kearney was very professional. He kept me up to date with everything that was happening during the process.

Tony looked after me very well every time i visited Bavarian and on collection day he had everything ready for me to sign, i was driving out in my new car under an hour.

We received regular updates and the Centre went all out to make sure they met our expectations and needs.

I was totally satisfied with the whole experience

I loved the tea&biscuits I received when I arrived....

Excellent service

Sales man Kieran brilliant ??

Sales executive was knowledgeable as a disabled driver he listened to my requirements and provide clear, concise responses. He was courteous, friendly able to put me at my ease .The car arrived on date & he took time to explain controls .

Sales staff generally responsive to individual's requirements in a friendly and helpful manner

I have dealt with Bavarian for several years and the Sales Executive Jim Kearney in particular and he always goes out of his way to make sure everything runs smoothly - nothing is too much bother to him.

Friendly personal service. Focussed on customer needs.

Again personal attention. Date given for delivery worked out perfectly.

I felt I was listened to regarding my requirements and having visited 7 different dealerships I feel that I got a better car allied to as good an offer as any of them.The others seemed more interested in selling me insurance than a car.

Customer service was seamless and I secured a fantastic deal beyond my expectations.

After choosing my vehicle I had update contact via email & telephone regarding expected deliver date etc.

I will always use BMW for my Motability preference due to the efficiency and friendly attitude of the sales team &BMW will always be my priority. My son age12 & also disabled enjoyed the customer services waiting area an the lovely fruit & savoury’s.

The whole showroom experience as usual was excellent. Staff are a credit to the business

Was quick and efficient.. but not rushed .. Tracy Adair was the guy I dealt with what a lovely pleasant Down to earth man ..

Small scuff on bumper but being sorted out

Excellent sealer

Was very pleased with the delivery of my car, I got it alot earlier than it intended to be.

Purchase and collection was very straightforward

Staff were efficient and approachable.Was kept informed of delivery.

A special mention for Richard Kerr, who made my wife and me feel relaxed during all dealings we had with Bavarian BMW.

My sales representative was excellent, responsive and professional

Everything was very smooth and Chris Mellon and Chris Ashenhurst were great at answering any questions I had

3rd bmw we’ve received from Bavarian Belfast and have dealt with the same sales rep, Jim Kearney every time. Top bloke and wouldn’t go to anyone else

Great service by Ryan Miskimmin, friendly, helpful, nothing was too much bother

Very helpful staff , very prompt and friendly.

Outstanding customer service by Jim Kearney, fantastic contact point and had all paperwork ready and even updated me by telephone. Car was delivered well in advance of expectation and Jim had kept me informed of the progress.

Greeting was friendly, offer of refreshments was nice and directed to salesman, all very easy. Allowed to look at cars interiors as well, without feeling any pressure.