Really great team. Know their stuff, stay in touch and go the extra mile. Head and shoulders above any other dealership I deal with.

Always well informed of what is happening.

Made to feel very welcomed and the guy who did the drop of left into Belfast and back was brilliant

Very smooth transaction, exactly what I expected.

I was advised that brakes were not covered beyond 1 year or 12000 miles but when I advised that the issue was present when I purchased the car at 8 months old with 11000 miles they looked at the vehicle under warranty. The issue has now returned.

Looked after me well always kept me informed of delays in recall parts, once parts arrived car was completed as promised also as I had a MOT booked during the time the car was awaiting parts Bavarian took my car to the government test centre for me

The people were friendly and informed and always busy.

Was getting Adblue done in the "express lane" so waited for car. Was able to hold a client meeting in the coffee dock which worked great.

Longer time than I was led to believe and I had to go chasing after people to find out what was keeping the car in what was a first oil change service.

Great service.

Client facing staff were highly professional, especially Andrew Graham.

Able to explain well

Staff were informative and helpful

Great customer service no issues

I was very satisfied

Disappointed that cleaning a windscreen and fitting replacement wiper blades took 3 hours. I could have been away much sooner as car was finished and sitting in park but nobody came to me.

it is what I expect

Because they always new what they wear talking about

This centre's standard of service has been poor. I have a fault with a seatbelt that remains unfixed. The part wasn't in stock to have it replaced. I haven't received my

You couldn't ask for a better experience, the staff are so welcoming, kind a professional and really are attentive to you as an individual. The excellent service begins from when you first enter and it always leaves you with a lasting impression.

Very pleasant and helpful staff

I was kept waiting over 20 mins for courtesy car that was being refuelled - when I got it the tank was nearly empty so clearly that was not the case

everything happened as promised

Hannah was superb. Couldn't have been more helpful.

Not happy at one of the managers attitude , when explaining that I have problems removing stains from my light coloured leather seats , even though I paid for a life time stain guard, he embarrassed me in-front of another junior member of staff ??

Always a good experience. Staff put you at ease and opportunities to relax / work from the coffee dock.

Friendly and competent staff

Absolutely no complaints, great staff and my work completed in a satisfactory manner.

I have owned this vehicle for 3 years since new and all services done on time and with courtesy.

Fast, efficient service

All comes do to the way I was treated by the service team. The advisor was very professional

Fixed car no problem

I had made several attempts to contact the dealer for progress updates to allow me to plan collection after final testing, almost every contact my point of contact was unavailable at that time and failed to return my call.

I don't feel that my problem is taken seriously despite the fact that it is a function on the car that I use.

Fairly long wait for availability of a loan car.

I entered the garage and directed to the service desk where a young lady took my details and asked me to sit in the waiting area. I was very quickly called to a service desk and my details taken. All very efficient and friendly. 5 stars from me.

Part wasn't available so took 2 days instead of 1, otherwise 5 star.

Seamless

Relaxing and stress free. I enjoy the visit..

Delivered and collected on time

Vehicle left in at first available opportunity - a day we went on holiday. It was serviced and hopefully repaired during our time away.

Good customer service - had to wait over two weeks for appointment - but other than that I'm completely satisfied with the service

They sorted the issues and in good time

I had a concern regarding the original timescale for repair which was treated appropriately and repair moved forwards.

On Tues when I collected car I asked was the oil checked and Chris said it was fine. Unfortunately on the Sat the oil light came on and I had to return for oil....not impressed. I am aware the car requires notable oil so that is why I checked!!!

The car wash has left swirl marks on the paint which was previously unblemished. It will need machine polished now most likely.

Well pleased

I was able to fit in the service to fit in with a slightly tight schedule that I had at that time. Also the reception area is very pleasant and inviting. Staff always very good and explain service findings well.

Only one problem, but significant. Had air conditioning flushed out but not warned it would be scented with spearmint, which seems to be new. While some people may like this I don't. Smell in car still bad after 3 weeks. Want this fixed if possible.

After being told that my car was ready for collection I still had to wait a considerable time for the part to be fitted.

decent service

I paid £82.50 for an MOT preparation on the 28th March 2019. My test was shortly after on the 8th April 2019 and my car failed on a Major defect of "Headlamp incorrect alignment offside front". My BMW vehicle health check indicated lights were ok.

Issue with my alloys is still not resolved following my last visit. The car was purchased less than a year ago (used approved) and the alloy corrosion is quite bad. It's been over a week but I still haven't heard back even though I was advised I woul

Still some rattles from interior panels .

End of warranty examination, issues were explained prior to visit but because parts were not available a revisit is required. I am not happy with the explanation given regarding discoloration on the window trims. Took 3 hours for nothing.

Great service with professional but friendly staff.

Very professional staff within showroom from Tracy at reception who was friendly and made you welcome on entry. Tracy set the excellent tone for the rest of the visit. Tracey Adair and Paul Bedder was professional and no pressurised sales pitch.

5th X5 purchase from Bavarian, 1st time dealing with Ryan. Found both him & Stephen from finance dept to be courteous, friendly & knowledgable. Highly recommend them both!

Winter Wheels Change :- Was given an appointment an advised it would take 1 hour. On the day of the appoint was advised it would now take 2 hrs. It took 3 hrs which is ridiculous to change a set of wheels. Tyres were later found to be almost flat.

i feel always welcome, on every visit. No stress in the showroom, and No awkwardness feeling at all.

Everything was done as I requested.

Car being returned with zero fuel was disappointing - I have driven BMWs supplied by Bavarian for over 12 years and their customer service has generally been exceptional. However in the last 12 months I have had 3 disappointing experiences.

Eddie and Jenny were very helpful.

Booking in and servicing handled very satisfactorily from a customer point of view.

V poor communication, when trying to get work authorised it took over 2 hours to speak to someone, despite me leaving several messages nobody returned my call. This resulted in a delay to completion of the work & me having to wait for an hour

Mr Graham (Sales) went out of his way to arrange a courtesy car at short notice. That level of service is much appreciated and to be commended.

Highly satisfied other than cost

As above

I left my car in for service at 8.15. Bavarian assured me that the car would be ready for 12.00. The car was ready at 13.00 which meant that I missed a 13.00 appointment. Bavarian then tried to charge me even though I was on a free service package.

The service provided is exceptional and runs like clock work the entire experience is tailored to the customer

There was a unsoliciated offer of compensation for the inconvenience. The work was completed on time and of a high standard/

Friendly and professional service and any concerns I had were fully addressed.

The appointment this time was fine but previous engagement was very poor.

The car service was completed and car washed in the time that was told to me

The service guys were extremely good however I had a simple puncture which needed plugged and Bavarian claimed their policy was to replace the tyre (run flat). The tyre had 4-5 mm tread and ultimately I had it repaired for £10 not £250 new tyre.

friendly staff

when you walk in through the door you are made welcome

I always deal with Richard .Good to have the same advisor who is familiar with car and client

Efficient and attentive

The work was carried out promptly, the vehicle was given a full valet and the price was reasonable. I am however still waiting on Bavarian getting back to me regarding an minor issue with the vehicle's spoiler, I was expecting contact before now.

Great people and great service.

The service provided by Bavarian was perfect

Very good service.

staff were well-trained and the experience was good.

Chris was very pleasant to do business with & he give me a great deal with any pressure. Car was ready without any delays.

A1

Superbly organised by Keith Craig at the dealership. All potential problems eradicated and all made easy

Everything was tailored to the customer.The sales rep was very helpful and answered all questions I had.

I was made very welcome by the friendly professional staff, Gerry , Clark and Ciaran.

Staff were courteous and helpful. Business is conducted quickly and efficiently. Buying a care and finance is made as stress-free as possible.

Full explanation of the dash and all systems and follow up the neck day

Completely satisfied. Very knowledgable and enthusiastic salesman in Alex Jackson. Genuinely surprised to hear Alex had only recently started as a trainee. Personable from minute one; terrific customer service.

Sales person could not have been more helpful

When l arrived l was took to a desk and everything was explained to me before l sign the paperwork then took out to my car ,then came the flower was not excepting that nice touch. We got to the car be said check and make sure everything is ok,

I have no complaints

on purchase in depth description of all aspects of the vehicle were given and a comprehensive demo given on delivery

Good customer exprience

I bought an 8 series which has an incredible number of technological features. While I was taken through these during the buying process it would be good to meet with an expert on that particular range/model to make sure I am exploiting them fully.

Customer service excellent kept informed through-out the order.

Professional service, friendly staff.

No issues or problems

I am always made to feel welcome at Bavarian. The hospitaliti and friendly staf make any visit enjoyable.

It was a very pleasurable experience heightened by the acceptance of my grandchildren being present and comfortable being there.

Vehicle purchased ex stock and salesman liaised closely throughout process.

Prompt and efficient