Eddie who looked after me was superb. very professional yet warm and friendly and extremely efficient

Prompt delivery

Eddie looked after everything for me and kept me updated. Always makes me feel valued and genuinely does his best to ensure the best customer service is given which is important to me.

Consistantly high standard of service by the entire team. Attention to detail is always there.

I asked at check-in to replace the wiper blades which was not done - on collecting the car I had to wait a further 30 minutes to have this completed. Having just paid out £2000, a nice gesture would have been to have the wipe blades complimentary.

Excellent. The service desk manager, Tracey is just fantastic and the atmosphere is always very good.

Originally when I bought the vehicle in June on collection of the vehicle I found that it was not cleaned properly for pre delivery. The salesman was “aggressive” in his approach to selling GAP insurance.

No problem with service, lift to and from work in good time.

Bavarian provides the complete package; polite receptionists and service staff, comfortable reception areas with good quality nibbles, coffee and newspapers. My car was returned to me in immaculate order.

High quality of service.

Partner had a limited amount of time which I had made the centre aware of. She requested car not to be washed to safe time. However the request was ignored. Car washed. Partner missed appointment. Not what either if us had expected.

Price for new tires seemed excessive. Everything else was great.

The only reason this is not the highest level is the car was washed and vacuumed, however, the passenger footwell was missed.

I was satisfied that I got a service but the sensor has not been corrected on the system. I have been trying to contact the service department and not returning my calls which is disappointing.

Prompt attention . Everything went as clockwork.

Good communication before and after service, vehicle cleaned inside and out

See above .Attentive, knowledgeable staff at a decent service price.

They are always ready to explain exactly what is happening

All requirements were met and car given a complementary valet.

Perfect service

All good.

always friendly, courteous, helpful

Awful waiting times for what other companies could do in a fraction of the time. This is significant to a disabled person who needs car and is turned into a prisoner in his own home without it.

The host and service team were beyond helpful and accommodating. Chris in service was helpful, flexible and a pleasure to deal with.

I was impressed by the small video of the service procedure

Got a nice cup of coffee and very quick car turnaround.

Level of service provided, kept informed, and courteous staff

Service absolutely reliable and fast. I have nothing to add a spouk correction. I strongly recommend this BMW brand.

Although all work was done and staff were efficient and kept me well informed, to date they have no fix for a server problem with Connected Drive in NI. This needs to be addressed by BMW promptly.

Hannah was very helpful. Engineer (I think Wesley) took test drive to locate fault. Lift from and back to the dealership. I was kept informed at all times. Car cleaned inside and out.

Service Team are professional in their dealings with the customer

Excellent staff. Very informative.

customer orientated staff.

As stated I was disappointed with the traveling to and from Bangor and not being able to wait

From breakdown emergency response to the service at Bavarian in Belfast the communication and followup was excellent - very impressed and reassured.

No issues experienced

Personnel in the service department professional throughout. Collected from workplace by an exceptionally friendly, polite driver and car ready for collection at pre-arranged time.

Service is always at a very high level.

Was treated well but annoyed with lack of call backs and the fact that I had to sit in peak time traffic even though I specially asked for an early afternoon collection

Very happy that Bavarian team could accommodate my punctured tyre replacement as a drop in/without appointment ...all sorted in time for my oncall.

Service was excellent was kept updated on process and car finished on time

Quick service. Car ready on schedule.

A pleasure to deal with Bavarian Garages

I liked receiving the video from the mechanic. Excellent customer service

Bavarian were willing to do whatever was required to help me with my service trip.

A replacement car was organised quickly, Car was booked in and repaired within 48 hrs . Overall very satisfied with the service I received

Minor problems fixed with no hassle

No fuss, very professional

The team at Bavarian are a perfect match to the brand - very pleasant to deal with and totally reliable

Because of the standard provided, before, during and on completion of work.

All work undertaken and was kept informed through evety stage

Very efficient

Couldn’t ask for anything more

Great workmanship

I am still finding it difficult to link my mobile to the hands free system otherwise I would be completely satisfied

You know what is about to take place with your vehicle. Kept informed if required. And advised what may be required before the next service for your comfort and safety.

Greeting, length of time waiting for lift etc. All very professionally and courteously handled.

My car was dealt with in an hour and a half and was given back to me in showroom condition again after the washed it.

Everything was carried out quickly and to a very high standard.

I have dealt with BMW for many years and always competed satisfied. On this occasion it was down to one person who was clearly inexperienced booking my vehicle in for service. This was rectified by a competent person and I was satisfied .

The last visit was 2 weeks ago. I left in a receipt which I am supposed to get reimbursed for but I have heard or received nothing.

Impressed with the whole service experience taking into account question 1.

Car was ready very quickly with the problem fixed

First class customer care that I have come to expect from Bavarian

Excellent service as always from Bavarian. Chris Meleady was superb throughout the process and kept me informed with updates on a real time basis. Couldn't ask for more.

Know that the work has been carried out professionally.

The problem has not recurred so far. I felt there was some reluctance to return my car to my workplace; otherwise I would have had to travel across town and then back again in the evening traffic

My car was in for a software update but also got a complete healthcheck & a full valet

All works carried out, on time and with no disruption to my working day.

First class service and friendly and interested staff.

I have always received excellent service from Bavarian staff who show the utmost respect upon my arrival in the showroom. The Service Department staff are very polite and always carry out the necessary work on the car with diligence.

It did what was required

It was a lovely experience and the car was left back to me in lovely order. I asked the girl questions and she was so helpful and stamped my service book for me

Staff well informed.

Jenny was so helpful.

i should not pay for any technical fault if the car still under warranty.

Didn’t take too long and everything was explained well. The coffee was lovely too

It took 1 1/2 hours to change a fuse and cost £30

The service itself was good however, there were a couple of parts (tyres/brake pads) that could have been renewed during this service as they were very close to their expiry. This would have saved another booking.

The sales guy (Jim) was very helpful and easy to work with

Bavarian are brilliant!

Staff were very attentive and had expert knowledge

They made it easy. I can be a bit hard to please and they exceed !

The entire visit was hassle free and the staff made you feel welcome from when you entered and you were looked after very well during your time at the centre.

I was always well greeted and catered for. The car was ready on time and the handover was correctly balanced as a returning customer

Very, only due to Jim Kearney’s approach to the sales experience within the centre.

Very happy with the purchase and delivery. My only quibble would be not enough time spent with me showing me the car's features and how to work/find them. That's taken a bit of time to work out myself and I may call back to see the resident expert.

Helpful, efficient staff

There was a 2 month delay in manufacturing.Thought there would’ve been some extras to compensate for the delay ie full tank of diesel or BMW accessories

I'm not sure what more they could have done, in any area, from sales to front desk enquiries, to support with additional products.

Paul Gillooly made this purchase very simple in terms of his knowledge and professionalism. His attention to the handover was most welcome

I was kept up to date by my salesman Tracey Adair who showed me round the 2 vehicles that I was interested in, and I was given a comprehensive explanation of how things worked on the car that I chose.

The staff at BMW Belfast were excellent, especially Ciaran Gallagher.

Kieran, the sales assistant was considerate and fully professional of our requirements

Every one at BMW very nice and my son had a great time looking at the i8. He called it batmans car.

First first engagment to car pick up the experice was warm, friendly and enagaging. David was first class in dealing with us.

Very happy with the help and advice I received during the comfort of the garage

Tracey Adair always gives us first class service and advice

Staff friendly and knowledgeable.

Mr Tracey Adair at Bavarian has been my contact for sale of all my cars. He is courteous and very aware of my needs in a new car. His attention to detail makes me very confident all will be correct at handover.

A little disappointed that the car was not presented in the dedicated hand over area.

kept informed all the way to collection

From the minute I arrived until I left I was met with very friendly staff especially Jim who was there for any questions or queries I had.

Professional, courteous and welcoming staff all round.

Experience was first class.great job bavarian

I was completely satisfied with the overall BMW experience at Belfast. The staff in the showroom were welcoming, offering refreshments. Jim Kearney was very professional. He kept me up to date with everything that was happening during the process.

Tony looked after me very well every time i visited Bavarian and on collection day he had everything ready for me to sign, i was driving out in my new car under an hour.

We received regular updates and the Centre went all out to make sure they met our expectations and needs.

I was totally satisfied with the whole experience

I loved the tea&biscuits I received when I arrived....

Excellent service