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ABOUT BAVARIAN BMW.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Work carried out and car cleaned

Service

All aspects of the recent service and MOT preparation were handled well and efficiently and faster than I had expected

Service

Friendly staff. Pleasant surroundings. Service carried out quickly.

Service

As no1 Also, when the car was collected it was immaculate - it wasn't like that when it was left in for repair

Service

They treat you with respect and almost like family

Service

Seems a fair score for the service.

Service

Car cleaned and repaired on time and informed by service what was replaced

Service

Friendly service

Service

Very pleasant experience without any pressure sales techniques being employed. Reasonably priced service. Dan and Niamh were extremely professional and pleasant to deal with.

Service

Tom took me out to your workshop to show me issue with my car. Good insight and mechanic talked me through the problem and repair stages. Again workshop spotless.

Service

Service carried out as requested.

Service

Professional and friendly team of staff and an immaculately clean showroom

Service

Efficient service and clean shiny car

Service

Express service, the car was only in for a couple of hours and was immaculate when I picked it up. All the staff very helpful at bavarian

Service

Work carried out was excellent, car valeted well as in the distant past and staff (Daniel) very helpful/professional.

Service

Quality of service and facilities

Service

All work carried out in timely fashion and fully explained by service desk

Service

Excellent service experience

Service

Service carried out within time frame,car returned clean and valeted.

Service

My car was in for a recall on the airbags, the work was done within the stated time.

Service

Nothing was too much trouble

Service

Fully satisfied with the service received

Service

Identified and met my needs, listened to my concerns.

Service

From contact to completion totally professional

Service

Service completed without any issues

Service

Video, service desk and coffee dock all contribute to a caring experience

Service

Good professional technical staff, friendly and helpful service

Service

Service staff listened and understood what I wanted and made good efforts to accommodate my difficult schedule

Service

Simple things all done well.

Service

My problem was sorted eventually to my satisfaction

Service

Very good service, the only observation is that the express service took over an hour longer than specified.

Service

Straightforward and convenient service

Service

Customer service was excellent

Service

It was exactly explained the nature of the service plus how long it would take.

Service

efficient service

Service

Very good customer service

Service

I planned on test driving a couple of cars and walked away with a deal signed that same day. The staff were very friendly and did not try any "hard sale" tactics to force me into buying. They gave us lots of space and time to consider.

Service

I found the Service Staff to be extremely helpful and any issues with my car were dealt with in an efficient manner.

Service

No issues experienced

Service

good customer care

Service

Fully explained service requirements & outcome.

Service

Great customer service

Service

Excellent.

Service

Very satisfied everything done on time and vehicle left spotless

Service

Staff were good to deal with, all work was completed quickly

Service

Good customer care and service very important.

Service

An overall very satisfying experience. And the price was off the scale either for a premium brand.

Service

Good customer service and ambience

Service

just simply very satisfied

Service

Knowledgeable staff, reasonable price, excellent service

Service

The service team was very easy to deal with

Service

Expectations are high, and they are always met.

Service

Friendly staff who fully embrace the concept of what makes good customer service. All requests are dealt with in an efficient manner with suitable feedback on the service work undertaken including the safety check list.

Service

Great dealership and relaxed atmosphere.

Service

Nice relaxed garage to visit with friendly staff.

Service
Thank you, I'm delighted you enjoyed your visit. Joe Rogers, Head of Business

The problem was sorted out without any hassle.

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business

Super staff at Bavarian as always

Service
Thank you, I was delighted to share your comments with the team. Joe Rogers, Head of Business

I was completely satisfied and have no complaints.

Service
Thank you, yiur very positive comments are appreciated. Joe Rogers, Head of Business

Very quick and all necessary work done

Service

Staff extremely professional and helpful as always, just fantastic customer service.

Service
Thank you, it's always a pleasure to read your kind comments. Joe Rogers, Head of Business

No probs

Service
Thank you, I'm delighted all went well. Joe Rogers, Head of Business

Good breakdown of work done and quickly

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business

My car was three weeks outside the guarantee period but BMW covered the full cost without without the least quibble. The transaction was completed in a timely and competent manner.

Service
Thank you, I'm delighted we were able to assist. Joe Rogers, Head of Business

All done as stated to on service.

Service
Thank you, I'm delighted all went well. Joe Rogers, Head of Business

Work was done quickly and appointment that suited me.

Service
Thank you, I'm glad we were able to work around your schedule. Joe Rogers, Head of Business

Took the car in and carried out all work promptly.

Service
Thank you, I'm delighted you all choose BMW! Joe Rogers, Head of Business

Very professional

Service
Thank you, your kind comments are very much appreciated. Joe Rogers, Head of Business

My car is like new. Excellent customer service. Arranged for an automatic mini while my car was in the garage, nice car also. Really like the video footage of the service. Always so accommodating to find me a slot that suits for service on Saturdays

Service
Thank you, the video is a great tool for seeing the technicians perspective. Joe Rogers, Head of Business

I was totally aware that my Service had been carried out in a professional way.

Service
Thank you, It's always a pleasure to read your kind comments. Joe Rogers, Head of Business

Very professional staff

Service
Thank you for your positive comments. Joe Rogers, Head of Business

Was well briefed on what was needed. Good communications during the diagnostics and subsequent repair.

Service
Thank you, I'm delighted you were kept up to date with the repairs. Joe Rogers, Head of Business

Everything carried out super efficient 5*

Service
Thank you for your very positive comments. Joe Rogers, Head of Business

Satisfaction beyond measure . The service team and overall experience was excellent from beginning to end ,and continuity throughout ,keeping in touch regarding work being carried out .

Service
Thank you. I have shared your kind comments with the team. Joe Rogers, Head of Business

Good communication from start to finish from Jim, who arranged my service to Jenny my service advisor at Bavarian, very helpful & attentive.

Service
Thank you, I was delighted to pass your comments on to Jenny. Joe Rogers, Head of Business

Everything went exactly to plan. As always the staff I dealt with were very courteous.

Service
Thank you, it's always a pleasure to read your kind comments. Joe Rogers, Head of Business

Decent espresso, pleasant staff.

Service
Thank you, I'm delighted all went well. Joe Rogers, Head of Business

Again everyone on the service team is friendly, courteous, provide an excellent service and give constructive advice! 10/10! or 5/5!

Service
Thank you for your very generous comments, they were greatly appreciated. Joe Rogers, Head of Business

Again I was dealt with quickly and mannerly.

Service
Thank you, my apologies for the delay in getting an appointment. Joe Rogers, Head of Business

Good service

Service
Thank you, your kind comments are appreciated. Joe Rogers, Head of Business

Work was carried out to a very high standard as you would expect

Service
Thank you, your comments are greatly appreciated. Joe Rogers, Head of Business

Everything was conducted efficiently.

Service
Thank you for your positive comments. Joe Rogers, Head of Business

Efficient drop off and work completed on time

Service
Thank you, I'm glad you enjoyed your visit. Joe Rogers, Head of Business

Just felt that is was very personal to me

Sales

Everything went smoothly and as always Jimmwas excellent.

Sales

Advisor and finance officer were excellent and ensured everything was understood.

Sales

A great experience throughout

Sales

I have bought 3 cars from Andrew at Bavarian and he makes the process simple and special at the same time.

Sales

My experience matched my expectation for a premium level service.

Sales

Have always been looked after by Jim Kearney who is the best example of someone whose knowledge of BMW products is second to none and I have complete confidence in him delivering the car I need.

Sales

Nice atmosphere, large selection of the latest models to browse and coffee available in waiting area.

Sales

Straightforward and professional

Sales

Wonderful staff from reception to sales to financial advice. Bavarian are fortunate to have such exemplary people on board.

Sales

Could not have asked for any better.

Sales

Agreed the car on the Friday evening, signed everything on Monday and collected Tuesday. Couldn't be happier! Bavarian are always 100% on the ball. Special shout-out to salesperson Jim Kearney!

Sales

Very happy with all staff

Sales

Jim Kearney was great throughout the entire process. I really wasn't sure whether I wanted to change my previous M240i or keep it. He didn't pressure me but just kept showing me other choices to consider. I like that kind of sales process.

Sales

Excellent personal service from Jim Kearney

Sales

Again Amy Lee Hedley was great

Sales
Thank you I have passed your very kind comments on to Amy-Lee. Joe Rogers, Head of Business.

Quick delivery. Regular updates on arrival and delivery date

Sales
Thank you, I'm glad all went well. Joe Rogers, Head of Business.

Jim was a great help

Sales
Thank you I have passed your very kind comments on to Jim. Joe Rogers, Head of Business.

Amy-lee was very friendly and welcoming and explained everything in perfect detail.

Sales
Thank you, I was delighted to share your very positive comments with Amy-Lee. Joe Rogers, Head of Business

The sales executive we completed our purchase with was David Lyttle he met our requests with possitivity and his can do attitude was exceptional. He made the purchases and delivery very manageable and easy to make.

Sales
Thank you very much, your positive comments are greatly appreciated and I've passed them to David. Joe Rogers, Head of Business.

I could not have been treated better.

Sales
Thank you for our very kind comments. Joe Rogers, Head of Business

Jim Kearney was a gentleman.

Sales
Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business

David Lytlle the sales executive we worked with made the purchase very enjoyable and nothing we requested was ever questioned or a problem. He has been the best sales executive we have ever done buisness with and one the most efficient and honest.

Sales
Thank you, I was absolutely delighted to share your comments with David. Joe Rogers, Head of Business

Bavarian exceeded my expectations, with their honesty, professionalism and generosity

Sales
Thank you, I was delighted to read your very kind comments. Joe Rogers, Head of Business

Efficient and timely

Sales
Thank you, I was delighted to see everything went well. Joe Rogers, Head of Business

Jim was very accommodating and helpful making my experience very pleasant and easy

Sales
Thank you, Jim and I appreciated your very kind comments. Joe Rogers, Head of Business

I was thrilled and so impressed by my experience at BMW Belfast. Mainly due and thanks to Chris who was absolutely fabulous throughout my sales experience.He never failed to answer the numerous questions I had about the specific car I wanted.

Sales
Thank you, your very positive comments are greatly appreciated. Joe Rogers, Head of Business

Excelent service

Sales
Thank you for your very positive comments. Joe Rogers, Head of Business

Everyone was friendly and accommodating especially our salesman Aaron and the whole process carried out in a very professional and friendly manner.

Sales
Thank you for your kind comments, I have passed them on to Aaron. Joe Rogers, Head of Business

exceeded my expectations

Sales
Thank you, i'm glad everything went so well. Joe Rogers, Head of Business

The handover went like clockwork and I was delighted with my new car

Sales
Thank you, I'm delighted everything went well. Joe Rogers, Head of Business

Friendly service.Excellent communication.

Sales
Thank you, I was delighted to share your comments with Tracey. Joe Rogers, Head of Business