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Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
All jobs completed to a high spec, bar the after clean
Thank you for your very positive and constructive comments, my apologies the car wasn't cleaned to our normal standards. Joe Rogers, Head of Business
Cjustomer relationship
Quick response
Thank you, I'm glad all went well. Joe Rogers, Head of Business
Less work was needed than originally thought, I was informed of the change and I thought the price was reasonable.
Very prompt professional service with complementary car wash. Great the way you get a video of the car while it's being checked. First class.
Thank you, the CitNow video is a great tool, lets you have a technicians view! Joe Rogers, Head of Business.
Staff where great but their hands where tied because of COVID regulations
Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business
I have given a rating of 5 as the whole experience was stress free, from booking the car in for its service to drop off, payment and collection.
Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business.
Chris and Richard were very helpful and re-assuring.
Thank you I have passed your very kind comments on to Chris and Richard. Joe Rogers, Head of Business.
Wait time given was punctual.
Thank you, I'm glad all went well. Joe Rogers, Head of Business.
No hassle great friendly efficient staff
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.
The service was completed
Thank you, I'm delighted all went well. Joe Rogers, Head of Business.
I was keeps informed with all the relevant details
Thank you, I'm delighted we kept you up to date with the repairs. Joe Rogers, Head of Business.
Everything was completely professional.
Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.
Chris was extremely helpful
Thank you I have passed your very kind comments on to Chris. Joe Rogers, Head of Business.
Service is always excellent.
Thank you for your very positive comments. Joe Rogers, Head of Business.
Communication is always good
Again all staff were very helpful and pleasant.
Thank you, I was delighted to read your comments. Joe Rogers, Head of Business.
Everything needed was done to ensure I had a continuous high standard of service and peace of mind that my car was safe and reliable.
Quick and straight forward
Staff managed to fit in a warranty issue during service
Work done on time
The vehicle didn't need repaired, and everything was fully explained to me.
Thank you, I'm delighted all went well. Joe Rogers, Head of Business
I couldn't fault my service experience.
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.
As above
Thank you, I'm delighted you felt safe throughout your visit, very difficult times indeed. Joe Rogers, Head of Business
Issue sorted quickly
Thank you, I'm glad all went well. Joe Rogers, Head of Business
I had water ingress to the passenger footwell - the type of problem I thought might be hard to find the reason for, but I was impressed and grateful how quickly the issue was resolved.
Despite the difficulties caused by Covid my experience with Bavarian went very smoothly, from booking through to service and vehicle collection.
Thank you, I'm glad all went well. Joe Rogers, Head of Business.
The dropping off/collecting my vehicle was a seamless experience with a professional, courteous and friendly staff member
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.
friendly and professional
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.
Helpful staff
Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.
Courteous, friendly & efficient
Thank you, I was delighted to read your comments. Joe Rogers, Head of Business.
Very helpful staff who provided great service. My car passed the MOT Excellent result.
Thank you, I'm delighted we were able to help. Joe Rogers, Head of Business.
As above
Car driving perfectly
As comments above.
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.
Nothing seems to a problem to them. Customer service could not be better. Best in the business.
Thank you, I was delighted to read your comments. Joe Rogers, Head of Business.
Very accommodating in every way. 5*
Thank you, I was delighted to read your comments. Joe Rogers, Head of Business.
Very professional and courteous service
Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business.
Brake fluid service completed and care returned in time promised.
Thank you I have passed your very kind comments on to Andrew. Joe Rogers, Head of Business.
simple and straightforward
Thank you, I'm delighted you enjoyed your visit. Joe Rogers, Head of Business
I got more than I expected.
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business
All work carried out and car washed
Thank you, hopefully it won't be too long before we can offer our hospitality services again. Joe Rogers, Head of Business
In and out in the agreed time if not quicker
Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.
Just the amount of time it takes when collecting the car after service. Some people have loads of time and want a chat etc, and sometimes you just need the express service.
Thank you, your constructive comments are appreciated. Joe Rogers, Head of Business
Service completed on time as promised with no drama
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.
Work carried out as requested and to high standard.
Thank you. Your kind comments are appreciated. Joe Rogers, Head of Business.
Great service from staff. Kept well informed
Thank you John, it's always a pleasure. Joe Rogers, Head of Business
I was contacted to book a service at a time that suited myself. On arrival I was greeted with a friendly smile and all COVID safe measures were in place.
Thank you I have passed your very kind comments on to Jenny. Joe Rogers, Head of Business.
Clear & concise explanation of jobs to be completed and cost not excessive. Service advisor very pleasant & communication excellent.
Thank you, I'm delighted we kept you up to date with the repairs. Joe Rogers, Head of Business.
service and work was performed on time
Thank you for your very positive comments. Joe Rogers, Head of Business.
They fixed the problem quickly ??
Thank you Charles, your comments are greatly appreciated. Joe Rogers, Head of Business.
Everything as one would expect
Thank you, I'm glad all went well. Joe Rogers, Head of Business.
I had a slight issue with work that was done, but they sorted this to my satisfaction in a highly professional way creating a win-win scenario.
Thank you, hopefully we will have our coffee lounge open soon, we miss it as well! Joe Rogers, Head of Business
Professional and courteous service
100 percent satisfied, they were able to accommodate me by taking my car in early,to suit my work hours, and completed the work on time leaving me with a repaired and freshly cleaned vehicle. Brilliant !!!
Thank you, I was delighted to read your comments. Joe Rogers, Head of Business.
Excellent job. Everything went very smoothly
Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business.
My car was involved in a road accident and with in 30 minutes I was at Bavarian and Jenny was organising a quotation for my insurance company. Bavarian added value in helping me engage with the insurance company with all the correct details .
Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.
This was a simple brake fluid change and was completed in good time based on the current environment
Completed within time.
Thank you, I'm glad all went well. Joe Rogers, Head of Business.
The staff are very helpful & have a willingness to answer questions and please the customer
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.
Completely satisfied. There is nothing else they could have done. Everything was covered from start to finish. Excellent communication throughout and all staff were very polite and friendly.
Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business.
I am not the easiest customer let's say but Bavarian always deliver ! Thus I will continue to be a BMW owner. A great car and a great asset to your brand.
Thank you Jim, as always your kind comments are greatly appreciated. Joe Rogers, Head of Business.
Couldn't fault the process. Car returned washed and very clean.
Thank you, I'm delighted we were able to help. Joe Rogers, Head of Business.
First class service, and personal attention from a very professional and courteous outfit.
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.
excellent service as always
Thank you, I'm glad all went well. Joe Rogers, Head of Business.
Staff very helpful, especially in current climate,
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.
Excellent service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business
Great customer service at Bavarian.
Thank you, I'm delighted you enjoyed your visit. Joe Rogers, Head of Business
Got my job done without any hassle
Thank you I have passed your very kind comments on to Jenny. Joe Rogers, Head of Business.
There is a good professional environment present, and receiving an audio/video clip as part of my cars service/healthcheck outlining my cars underside health is a reasuring aspect.
Thank you, the CitNow video is a great tool, lets you have a technicians view! Joe Rogers, Head of Business.
Jenny took ownership of my car's needs when I arrived on my booking day. She was beyond professional in keeping me informed as the investigation into the car faults proceeded and what she personally undertook to discuss with BMW UK was exceptional.
Thank you I have passed your very kind comments on to Jenny and Jim. Joe Rogers, Head of Business.
The car was washed as well as a free check up.
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.
Problem quickly sorted. Team very helpful.
Very pleased with how I was dealt with.
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.
Could not have got a better service!
Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.
The MOT preparation was so effortlss for us and the cr returned with its MOT certificate, much appreciated.
Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business.
Nice video from the mechanic on what he was doing and what he found.
Thank you, the CitNow video is a great tool, lets you have a technicians view! Joe Rogers, Head of Business.
Professional service. It's a pity Covid restrictions are having to be in place as I Know from experience Bavarian makes for a lovely experience
Thank you, hopefully 2021 will see some positive changes. Joe Rogers, Head of Business
customer friendly staff.
Thank you for your very positive feedback. Joe Rogers, Head of Business.
Jenny Maguire was excellent
Thank you, Jenny and I were delighted to read your very positive comments. Joe Rogers, Head of Business.
I have been buying cars for many years through Bavarian and they are hard to beat .
Thank you, as always your very positive comments are appreciated. Joe Rogers, Head of Business.
It was a fast repair and the car had been cleaned.
Thank you, I'm glad all went well. Joe Rogers, Head of Business.
Great as always. The business has adapted very well to covid regulations.
Thank you, I'm delighted we kept you up to date with the repairs. Joe Rogers, Head of Business.
Very satisfied with service
Thank you, I'm delighted all went well. Joe Rogers, Head of Business.
From contacting Eddie Carson Things went smoothly
Thank you I have passed your very kind comments on to Eddie. Joe Rogers, Head of Business.
Excellent service and communication through the video update about the condition of the car. Very helpful and informative.
Thank you, I'm delighted we kept you up to date with the repairs. Joe Rogers, Head of Business.
quick & efficient, overall a very positive customer experience.
Thank you, I'm delighted you enjoyed your visit. Joe Rogers, Head of Business.
Good service
Thank you for your kind comments. Joe Rogers, Head of Business.
Attentive and responsive staff. Going extra mile to accommodate me as I live 70 miles away
Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business.
Hassle free visit
Thank you for your very positive comments. Joe Rogers, Head of Business.
Excellent service.
Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.
Very knowledgeable staff
Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.
Very friendly, professional service and attentive to me as a customer
Thank you for your very positive comments. Joe Rogers, Head of Business.
Resolved the issue effectively
Thank you, I'm delighted we were able to help. Joe Rogers, Head of Business.
The team are customer focused and look to meet the clients needs and expectations
Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.
The car was returned clean.
Thank you, I'm glad all went well. Joe Rogers, Head of Business.
Helpful staff even when I was late for my car service
Thank you I have passed your very kind comments on to Chris. Joe Rogers, Head of Business.
Everything that was required to be done was done in a timely and pleasant way.
Once fault had been found it was quickly dealt with and car washed before being returned.
Thank you, I'm sorry for the inconvenience but happy to see we were able to resolve the problem. Joe Rogers, Head of Business
Everything is still excellent. Things are different with covid but they still go out of their way to ensure everything is always to your satisfaction.
Total support and outcomes
Thank you, your positive comments are appreciated. Joe Rogers, Head of Business
I feel I am a valued customer
Thank you, I'm delighted you enjoyed your visit. Joe Rogers, Head of Business
The service is 'top notch'. The staff are friendly, very professional and helpful. Owing to the current pandemic I was glad to see that coffee, tea etc were not available and I had to wear a mask. Very impressed with the safety procedures in place.
Thank you for your very positive comments, I have passed them on to Jenny. Joe Rogers, Head of Business
Great customer service. Pleasant reception. Service completed on time.
Thank you, I was delighted to pass your very kind comments on to the team. Joe Rogers, Head of Business
fast service on car , friendly staff
Thank you, I'm delighted everything was hassle free. Joe Rogers, Head of Business
Excellent sales process, delivery took slightly longer than expected but not surprised with covid. Not your normal handover process but the videos were helpful.
Thank you for your positive comments. Hopefully things will change for the better in the near future. Joe Rogers, Head of Business.
Given the Covid scenario I don't think the dealership could have done better. The most important fact I felt valued. Perhaps their ability to hand over the vehicle as they would have wished was limited but they did their best under the circumstances
Thank you I have passed your very kind comments on to Richard. Joe Rogers, Head of Business.
Was told date & time & everything when smoothly .
Thank you I have passed your very kind comments on to Amy-Lee. Joe Rogers, Head of Business.
Amy-Lee was very organised and planned the handover well given the restrictions of covid.
Thank you, I'm delighted all went well, I have passed your very kind comments on to Amy-Lee. Joe Rogers, Head of Business
The off site delivery of the car went smoothly. From key handover to flowers in the car for me, everything from start to finish was dealt with professionally.
Thank you, I was delighted to read your very kind comments and have passed these on to Amy-Lee. Joe Rogers, Head of Business.
same as top answer
Thank you, Alex and I were delighted to read your very positive comments. Joe Rogers, Head of Business.
Very smooth and quick and I liked the outdoor transfer of cars much easier than indoors.
Thank you for your very positive comments. I'm delighted all went well. Joe Rogers, Head of Business
Everything was carried out perfectly. Amy-Lee was amazing at guiding us through the process.
Thank you I have passed your very kind comments on to Amy-Lee. Joe Rogers, Head of Business.
WAS LOOKED AFTER EXTREMELY WELL
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.
Again we were given regular updates .
Thank you for your comments, I'm delighted to see you were kept well informed and updated throughout your purchase. Joe Rogers, Head of Business.
Amy-lee present herself very well and made the atmosphere very relaxed
Thank you I have passed your very kind comments on to Amy-Lee. Joe Rogers, Head of Business.
Quick sign over in a safe environment. All questions answered and further after care via email available
Thank you, I'm delighted all went well. Joe Rogers, Head of Business
Everything went smoothly and professionally.
Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business
My car was earlier than expected and this was very welcome as I had waited a significant time from order to delivery. The delay was understandable given the Covid situation.
Thank you, I have passed your very kind comments on to Amy-Lee. Joe Rogers, Head of Business
Amy kept in touch and let us know we'll in advance when car was due
Thank you, your very kind comments were appreciated by Amy-Lee. Joe Rogers, Head of Business
Very efficient and smooth handover
Thank you, Alex and I were delighted to read your very positive comments. Joe Rogers, Head of Business.
Very satisfied with everything especially with the added complications of covid
Thank you, I'm delighted everything went so well. Joe Rogers, Head of Business
It's always an amazing experience. They all know how to make you feel welcome. Keep up the amazing work.
Thank you I have passed your very kind comments on to Richard and Niall. Joe Rogers, Head of Business.
I believe the sales executive was extremely professional during the handover. Especially taking into consideration the current Covid restrictions. It was also lovely to receive a beautiful bunch of flowers as this has never happened before.
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business
Car was in perfect condition, ready the day I wanted to collect and the process was smooth
Thank you, Tracey and I were delighted to read your very positive comments. Joe Rogers, Head of Business.
Sales staff kept me well in the loop about my cars progress from purchase through to delivery.
Thank you for your comments, I'm delighted to see you were kept well informed throughout your visit. Joe Rogers, Head of Business.
Everything went very smoothly and on time
Thank you, I'm glad to hear all went well. Joe Rogers, Head of Business