The sevice which I received from beginning to end was nothing short of excellent.

Oil leak detected during recent service, appointment to check leak not arranged

I ordered pool lights to be installed in the 2 doors. I was told the auto electrician could not install them. I know I could install them. Yes the door panels would have to come off.

Again relaying to delay before and after my service....there were no reported reasons for the delay

No fuss

I only called in to have the ad blue topped up and as a result I have now to leave my vehicle in with you for a full day which won't happen until the end of March.

Brilliant service and very helpfull

Slightly disappointed in the vehicle I was buying as staff were not aware of changes to vehicle compared to the vehicle I test drove. I was able to gain the correct information from another BMW dealership.

I was expected when I arrived - I was welcomed with a smile and cup of coffee and the work was completed to the highest standard

Everything highly standard.

Excellent

I contacted Chris at Bavarian this week and he told me the warranty claim needed to be sent to the 'Costings' dept. I got the impression that he had done nothing to arrange replacement wheels since the car was in for service. No apology offerer.

Problem fixed but took one week to solve problem

Job was described and service carried out as required, efficiently and within the timescale indicated.

The service was fully explained in terms of what had been checked/completed and I was treated with respect in all communications with me. The fitness for driving was confirmed for me and all aspects addressed. Very comforting.

The service experience was friendly, polite and efficient.

I've always found Bavarian very easy to deal with and have never had any problems.

WORK COMPLETED AS EXPECTED

Ordered wrong maps first off and then unable to resolve my issue over the phone. Had to attend dealership twice

Disapointed with lack of information as to what was happening.

S revive discovered a leaking suspension which I was unaware of, they arranged to have this dealt with immediately

Satisfied with the work that was done but had to sit about quite a while as car wasn't ready when I went back for it

Professional service uncomplicated easy going and fully trustworthy in all aspects if service.

Delay in getting car back!

Excellent work carried out

WORK COMPLETED IN A TIMELY MANNER WITH COMPLIMENTARY TRANSPORT TO AND FROM HOME WHILE CAR IN DEALRSHIP

All needs completely satisfied by staff

Car sorted quickly without fuss. Got the discs and pads replaced within a couple of hours.

Staff could not be more efficient and always very helpful

First class .Hannah even let me know my car had been finished earlier than expected and rearranged our taxi back to Bavarian

From you enter the door to leaving is a pleasure

Very hospitable and comfortable environment with very helpful staff.

Car was washed when I asked it not to be, otherwise great service

An ongoing issue with my car was resolved quickly and efficiently.

No video of service which was very useful on previous service

Car handbrake stopped working. No workshop appts available for 10 days. At workshop appt they didn't have the replacement part in stock.It was obtained in 2 days but no workshop appts for 10 more days. 2nd appt still not fixed and car paint damaged.

Service met and indeed exceeded expectation.

The after service care has increasingly been declining in particular the urgency in regards to organising recalls also the ability to diagnose a problem with the diagnostics, ie major service did not uncover highlighted issues with ABS sensor

Work completed as agreed beforehand

Apart from cost the service and team were a pleasure to deal with

Alternative transport was provided

It is comforting to know my car is being looked after by the experts in BMW and proper BMW parts are used. Peace of mind is hard to put a price on. The team are always welcoming and eager to please and will endeavour to go the extra to accommodate me

Everything happened as it should

confidence from knowing the work carried out by BMW. See also previous answer

Quick and easy

All work completed

I have always been very happy with the way BMW staff treat me with politeness, helpfulness and speediness. The car has received terrific service as well as being washed and polished

The service centre accomodated me on a very short notice. Staff were friendly and price was adequate.

I especially liked the way my car was cleaned

They had the car from early morning for a service but only contacted me in the afternoon for consent for the brake pads and disc replacement. I didn't get the car back until late afternoon.

As above was excellent but one of the faults has just happened again and car has to go back to garage.

Work always carried out promptly and to a high standard.

Pleasant staff who persevered until they found the problem

Helpful staff.

all my needs/requests were responded to in a timely manner

Rattle from passenger door has not been fixed. More insulation was inserted, rather than identify rattle. Had to wait bones of a day to get car back.

The staff listen and you get the results expected, the same as your performance car.

First class service

Carried out to our satisfaction car returned clean

very effecient

All work carried out correctly and very friendly staff.

Everything went so smoothly.

All necessary work carried out and car returned fully valeted.

I asked for a squeal from the brakes to be checked but was told I'd have to book another appointment

Efficient

See my remarks Question 1 The whole experience is excellent

Job done as required.

All staff were very pleasant throughout.

Eddie who looked after me was superb. very professional yet warm and friendly and extremely efficient

Prompt delivery

Eddie looked after everything for me and kept me updated. Always makes me feel valued and genuinely does his best to ensure the best customer service is given which is important to me.

Consistantly high standard of service by the entire team. Attention to detail is always there.

I asked at check-in to replace the wiper blades which was not done - on collecting the car I had to wait a further 30 minutes to have this completed. Having just paid out £2000, a nice gesture would have been to have the wipe blades complimentary.

Excellent. The service desk manager, Tracey is just fantastic and the atmosphere is always very good.

Couldn't ask for more

From customer meeting area to sales made me feel important and special experience with very warm and friendly people.

I have owned quite a few cars in my time from various dealerships and although I've never had a bad experience or a bad word to say you know you're in another level with BMW. From the courtesy shown at the front door to the attention to detail.

Good communication, car was ready on time , Salem and sorted everything out before I got there

Lovely experience- bar the above reasoning

My husband and I were treated with respect and got the feeling we were valued customers by everyone from the receptionist, the coffee severs up to and including our salesman Jim Kearney.

I just love the car !!

Fantastic personal service.

It was great to be kept up to date on the progress of my order and the car was delivered in a much shorter time that I expected

I am delighted with the superlative level of service and care I have received at BMV/Bavarian Belfast. In all interactions, staff were friendly and efficient. The pleasant atmosphere is quite unlike that of any other car showroom I have visited.

Welcoming environment, knowledgeable and friendly staff. Comprehensive handover of vehicle.

Pretty much the same reasons given to Q1 above.

Both salesmen had time to listen to our questions and always gave us detailed and non technical answers

Service was excellent

The sales person was excellent

I don't see why you can't accept my answer without prompting to change when I hit submit!!

Warren Deans was very attentive.

Entirely! Even the lady on reception remembered my name on arrival on day 2! An asset to Bavarian.

Ciaran was extremely helpful and helped me decide whether I wanted the petrol or diesel model. Follow up phone call to ensure I was happy

Overall helpful and friendly service - Paul & Sarah.

Bavarian Belfast are excellent and Jim Kearney is a great person to deal with.

Nice to get offered tea/ coffee on arrival. Also nice touch to receive a bunch of flowers when picking up my new car. All the reception staff were very nice each time I visited.

A great service throughout.

As above, warm and friendly welcome, Jim (sales person) was very attentive and personable and any promises given were kept - great customer experience

The staff were excellent and very knowledgeable. Even though the car was slightly delayed, the sales staff worked hard to still make it an enjoyable experience.

Tony Gaffney is a very pleasant but very knowledgeable and experienced sales person. He assisted us through the process of purchasing a new car and made it all very easy

The sales guy (Jim) was very helpful and easy to work with

Bavarian are brilliant!