Car now driving like a BMW should...

Service staff fiery helpful just a small issue when I left my car in i said that the wipers were noisy I was told because I had a rain repellent on windscreen still noisy bit disappointed for a bmw

Very happy repeat Bavarian customer and Daniel is the best service advisor I have come across. Puts extra in and is always very happy to help and go beyond.

Friendly professional service

My experience has reverted to what I expect after a slight blip! Happy to report

As always Richard Mckinght and his team make sure your looked after promptly, doing everything they can efficiently

The driver service and sales departmetn were magnificent but everything else was a disaster

Jenny Maguire was very helpful and always goes out of her way to keep me informed of what's happening.

Quick, professional, helpful.

Friendly, efficient made the experience positive

The people were good to deal with. I was still charged full service price when a common defect covered by warranty was found that needed the car kept in overnight.

I would like to mention the person of contact I had throughout my recent experience - Jenny (I think her second name is Maguire!). She dealt with me in a very polite and professional manner throughout and kept me very well informed!

Perfect

Bavarian were excellent under the circumstances and delivered a good outcome.

Done in the time I was told it would

Friendly, welcoming and supportive

Again, a full report of the maintenance warranty issue produced and shared with me and car declared safe. Car returned to me within a matter of half a day - also valeted

When I arrived home another electrical issue arose.

Great efficient service

Incorrect address on my invoice, I asked twice for a change to my proper address and it hasn't happened.

As above, But we are waiting to be contacted reference the seat leather as it is on back order. Bavarian provided health check reports on both occasions l am a bit concerned that the brake pad wear has dropped from 14mm to 11mm in 33 miles.

Very efficient, courteous and good environment

Fast efficient service. Free car wash. Started on time, finished as stated.

Great and warm welcome, professional, friendly and nice talk with Eddie Carson. He looked after everything brilliantly. I have also received a video from a mechanic. It was quite nice. I am very sorry I can't remember his name - he has done great job

Lovely company

Excellent, speedy service and a painless and easy experience.

Car collected at my place of work, serviced and cleaned and returned so no inconvenience caused to my work. Very much appreciated.

Everything went to plan and times

Everything done as requested

Car barely 2 months old but was kept in nearly all day for software update which I found very annoying. I rang week before to book car in to get part replaced. It wasn't. 5 weeks still outstanding. Rang last week, promised call back. None 5 day later

My experience of Bavarian over the last ten years or so has been excellent.

The girl who dealt with me was just brilliant. Friendly, genuine and knowledgeable. The car was returned sparkling clean and serviced really well. PW

Serviced car well

Everything was completed professionally

Too expensive for the little they did

work was completed, car cleaned etc. Car couldn't be delivered to my home. I had to leave it for the weekend anc collect on the Monday. no big issue as I didn't need the car over the weekend.

The price of the oil service was far to expensive for what it is, an oil change and filter.

Great

A great team with customer care as a great result!

A very pleasurable experience throughout.

Eddie is always efficient and answers all my queries in a genuine concerned helpful way. It's nice to feel valued as a customer and get excellent service.

Everything was done as agreed without any undue hindrance.

Phone call after phone call. Passed around people and no one seems to know what is happening with the car. All agree it's going on too long but very little being done to sort it. Left me not even liking driving my car which is hugely disappointing.

Satisfied

The problem was resolved.

Professional and helpful. Car ready on time and clean. Video from technician could be improved. Only showed tyre tread and oil drainage. Nothing showing condition of brake or suspension system.

Time factor

An small oversight on my first visit was amply corrected on the second

Use of courtesy car while repairs were carried out, kept updated throughout

Excellent customer services. Great one to one interaction with Mr. Richard Kerr and also Simon Hanna.

Much better than my last experience which I rated 0

The problem was sorted in a professional manner and I was continually updated on the progress and cost of the repair.

Great team and extremely helpful.

First time customer, love my m240 but it hasn't been completely plane sailing. Bavarian have always looked after me and my car with a level of service that I didn't think still existed.

Great service

The chap who actually carried out the service - I think his name was Chris - explained exactly what needed to be done and was most courteous and helpful

Totally professional as always

Outstanding Showroom premises coupled with very professional, friendly assistance from each member that I came into contact with

Can't fault the service, it feels and drives like a new car-you may not want to tell the new car people that ??

Very satisfied except that the tyre pressure monitor was not reset as tyre pressures incorrect....

Team where very flexible

I was attended to at the agreed time Mr Mellon was waiting for me and was very helpful

Very easy to leave in car - drop off at suited times. Ready when returned to dealership.

Bavarian has been mostly fine. I would say that more generally BMW needs to look at the hand-off and hand-back between the Emergency Services group and yourselves. I have had problems with misinformation during my ownership.

Excellent service

I was very satisfied with the services . ?? David always helps me when I email him ??

The service advisor checked my car in and had a courtesy car ready for me. So I left my car with him and left in the courtesy car (which was a lovely X2). I received a text to inform me that my service was completed and ready for collection.

Price quoted over the phone differed to amount charged- should send an email to confirm after call.

More needed to be done than on previous services but I've had the car three years and work will be necessary sometimes. It was done well and I was not left without wheels while it was done.

Totally professional

very pleasant and competent staff and good cofe and pastries ??

Again, incorrect information captured is not great. Car was returned to me without the wash and cleaning requested.

Quick and efficient service team. Always put the customer first and provide a personal service.

Efficient.

I received excellent service from both Jenny and Dave. Flawless.

All work completed to high standard.

The job was to change from summer to winter wheels; although the wheels fitted, the need for new sensors was overlooked and necessitated a return visit to the garage The staff did take responsibility and did all they could to lessen the inconvenience

Friendly, efficient from start (the booking) to finish. Richard was superb, as usual, looked after everything very well, without fuss, and got me away again ahead of schedule. Impeccable!

My car was taken on time for its service, the receptionist made sure that I was aware of what was happening and came to find me when the service had been completed. The coffee served by the staff to your table is to die for.

Very satisfied. Senior Aftersales Adviser went that extra mile!!

They were prepared for me completed work quickly

Had various BMW since 1976,Always very good service.I know if I have a problem Richard will sort out

When we collected or new BMW we brought our three grandchildren with us to enjoy the experience. You staff could not have been nicer to us all. Thanks for that.

Very happy with service.

I had asked the service department to check a noise coming from my brakes but was told when I picked the car up that due to the rain that it hadn't been possible. However when I braked at the gates of the service department the brakes squeaked.

Once again Bavarian Garages were extremely efficient and helpful.

Work carried out to suit our time, communication kept us up to date, work go highest standard, car delivered back on time.

Excellent experience - 5

Car ready on time, job done as expected. Courtesy cars are all Msport spec with <10k miles. However, I would recommend ensuring they have fuel in tank. Warning light came on when I left the garage, had to fill up to compete the journey home.

Again exemplary service by everybody at Bavarian!

All comes down to the professional way the service advice and staff conduct themselves

Happy with the service provided

the service team Richard and Hannah were very helpful and explained all that had been involved but I still feel cheated by the fact the items I hoped would be covered by warranty although car only does 6500 per year and is serviced correctly by BMW

Customer care is good and the centre is pleasant to wait in. Impossible to tell about actual service

Total satisfaction

All work done as requested, nice staff, a lift and a good coffee

Although the problem wasn't resolved the service was excellent

Would normally have been 5 star other than a recent change to customer reception which has made the customer experience worse rather than better!

Top quality. I know that as a BMW owner, I have to pay a bit more for things when compared to other High Street providers. But don't mind paying as the quality is so good

See above, plus when I then booked the car in I was going to be charged £80 for the diagnostic even though I already knew the problem.

Exceptional service. Staff know customers by name and ensure the customers knows they are important.

in the end after service manager got involved

Service was carried out at the appointed time, took only the length of time I had been told it would and my car was returned clean and looking brand new

Yes very satisfied

Everything was done as required for the service

car arrived quicker than thought

Everything was handled efficiently and on time. The whole process was a pleasure

Delivered ahead of schedule. Kept fully up to date.

The sat nav was not working and had not been registered correctly. The sales man Alex was excellent and fixed it correctly and without fuss.

Great product, showroom and staff

Very professional

Progress of car build and delivery date kept me up to date. Car handover by sales executive very good. Including technical points about auto transmission system

sales man, manager and the finance girl were all first class. Could not fault them. I have dealt with many dealerships and some supposedly more prestige companies none offered a more complete service.

Bavarian Bmw and especially Chris made the change process very simple. He kept me informed as my new car was being built.

Enjoyable experience made stress free by very helpful Sales Advisor David Lyttle

The experience was stress free and everything was fully explained.

Very good experience.

The sales consultant spent a lot of time explaining things. I had 2 test drives and I am really enjoying the car I purchased

Rachel who deal with us a great asset to BMW her people skills are second to none,and she helped with every aspect of working our new car ,a little diamond

Second time dealing with Bavarian belfast. They are always very welcoming, the sales process is hassle free and everything is really well explained during the process.

As I mentioned earlier ... it was a very straightforward process and everyone involved were most helpful.

Couldn't fault my experience other than the amount of time I spent at my local BMW Centre

There wasn't anything else they could have possibly done to make the process easier or more comfortable.

Extremely well satisfied

The sales experience was completely relaxed yet totally professional.

Everything was made very easy.

I have been driving BMW's since 1992 and have been more than satisfied.

Amy lee in Bavarian garage provided an amazing service keeping me updated regularly re vehicle delivery

The staff were friendly and attentive.

Jim Kearney has been looking after my husband and I for a number of years. His personal service and customer care is exceptional. He is now selling cars to our children.