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ABOUT BAVARIAN BMW.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Diagnosed problem and rectified without any fuss whilst taking care of customer comfort.

Service

Five star treatment

Service

Problem diagnosed and fixed promptly

Service

Work was carried out in the agreed time frame.

Service

My car waso collected from my home and at the right time and delivered back also on time and in sparkling condition. Telephone calls kept me informed during the day. Well done.

Service
Thank you, I'm delighted everything went well. Joe Rogers, Head of Business

Very good customer service.

Service
Thank you, I was very pleased to read your kind comments. Joe Rogers, Head of Business

The customer service team at Bavarian are amazing, top marks to Jenny and Chris in particular.

Service
Thank you , I was delighted to share your comments with Chris and Jenny. Joe Rogers, Head of Business

Did what they said they would do

Service
Thank you, your kind comments are appreciated. Joe Rogers, Head of Business

Vehicle left clean and tidy all without fuss and in a timely fashion

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business

Professional and friendly staff. Description of work to be carried out and time frame for completion.

Service
Thank you, I'm delighted everything went to plan. Joe Rogers, Head of Business

Prompt service.

Service
Thank you, your positive comments are greatly appreciated. Joe Rogers, Head of Business

Staff let me know all that was going on with my car

Service
Thank you, I'm delighted you enjoyed your visit. Joe Rogers, Head of Business

Smooth and friendly service with clear communication at all times

Service
Thank you, I'm delighted we kept you up to speed with the repairs. Joe Rogers, Head of Business

Car was only in the one day and was picked up and delivered back to me.

Service
Thank you, I'm delighted we were able to help. Joe Rogers, Head of Business

Great advice and service from all the staff.

Service
Thank you, I was delighted to pass you comments on to the team. Joe Rogers, Head of Business

Kept to time. Kept me informed

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business

Bavarian always offer an excellent service. Work is done to a high standard and the staff are always helpful and courteous. Work is always completed on time.

Service
Thank you, I was delighted to read your very positive comments. Joe Rogers, Head of Business

Car serviced and new tyres fitted while I waited .

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business

Problem with my car was understood and sorted.

Service
Thank you, your positive comments are very much appreciated. Joe Rogers, Head of Business

The team are very helpful

Service
Thank you for your kind comments. Joe Rogers, Head of Business

I was kept fully informed at different stages of the work of time involved, costs, etc

Service
Thank you, I'm delighted we kept you informed during the repairs. Joe Rogers, Head of Business

Hassle free.

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business

I called in to set up a service plan for four years.

Service
Thank you, I'm delighted we were able to help. Joe Rogers, Head of Business

Speedy service, kept up to date with progress, polite, courteous staff.

Service
Thank you for your very positive comments, I was delighted to share them with the team. Joe Rogers, Head of Business

Pleasant, reliable, competent staff.

Service
Thank you, your kind comments are greatly appreciated. Joe Rogers, Head of Business

Seemed to sort the issue (recall)

Service
Thank you, I'm glad all went well. Joe rogers, Head of Business

Pleasant yet professional staff enable a straightforward interaction.

Service
Thank you, I'm delighted you enjoyed your visit. Joe Rogers, Head of Business

All good from booking by phone, check in prompt and pleasant and got the car back when promised

Service
Thank you, I'm delighted to see everything went so well. Joe Rogers, Head of Business

Just a perfect visit

Service
Thank you for your very kind comments. Joe Rogers, Head of Business

Very quick service and explained everything that was carried out on the car in their online film.

Service
Thank you, I'm glad your visit went smoothly. Joe Rogers, Head of Business

All issues with vehicle fixed in a timely manor

Service
Thank you, I have passed your very kind comments on to the team. Joe Rogers, Head of Business

Very well looked after by the service staff and kept regularly updated on progress. Only downside (due to the virus) was being unable to have the use of a courtesy car and no coffee while waiting over 2 hours for the service to be completed.

Service
Thank you for your comments, I'm delighted we are now permitted to have our coffee lounge opened. Joe Rogers, Head of Business

Excellent personable service. The attention of all the Bavarian staff is 1st class.

Service
Thank you, it's always great to see you both. Joe Rogers, Head of Business

Service department attended to all the queries efficiently and I had my car back again in less than 2 hours. Good job.

Service
Thank you, I'm delighted that some of our normal services are now allowed to resume. Joe Rogers, Head of Business

Richard and Dan in the Service were excellent in terms of handling an issue I had with my car. Couldn't be more pleased with how I was looked after.

Service
Thank you, I have shared your very kind comments with Dan and Richard. Joe Rogers, Head of Business

It was very good

Service
Thank you, your kind comments are appreciated. Joe Rogers, Head of Business

I was given a time slot and a time to collect the car and I was very happy with the work done.

Service
Thank you, I'm delighted we kept you up to date with the repairs. Joe Rogers, Head of Business

Dealing with bmw didn't feel like a chore and I like the professionalism of the staff

Service
Thank you, I'm delighted all went well. Joe Rogers, Head of Business

Excellent communications particularly the video, inspection report and recommended work

Service
Thank you, your very kind and constructive comments are appreciated. Joe Rogers, Head of Business

Excellent service

Service

The experience was perfect and you cannot improve on that.

Service
Thank you, as always Richard and I were delighted to read your very kind comments. Joe Rogers, Head of Business

Kept informed from start to finish

Service
Thank you, I'm delighted we kept you up to date with the repairs. Joe Rogers, Head of Business.

Good service

Service
Thank you for your very positive comments. Joe Rogers, Head of Business.

Professional and courteous.

Service
Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business.

Great service, very helpful

Service
Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business.

Nice to do business with. Efficient and quality workmanship

Service
Thank you, I'm delighted all went well. Joe Rogers, Head of Business

Pleasant reception- work completed as promised.

Service
Thank you, your very kind comments are always greatly appreciated. Joe Rogers, Head of Business

Excellent service from all the staff

Service
Thank you, I have passed your kind comments on to the team. Joe Rogers, Head of Business

The video of the service findings was extremely useful, a detailed summary of findings provided and recommended solution. Instils a sense of safety in my car having such a thorough examination.

Service
Thank you, it's good to see things from the technicians perspective, adds confidence. Joe Rogers, Head of Business

I had a problem and Richard McKnight went to a lot of trouble to sort out

Service
Thank you, it's always a pleasure to read your kind comments. Joe Rogers, Head of Business

My car was fixed quickly and even cleaned for me collecting it.

Service
Thank you, I have shared your kind comments with Jack. Joe Rogers, Head of Business

All issues addressed

Service
Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business

Did exactly what was needed

Service
Thank you, I'm delighted everything went as expected. Joe Rogers, Head of Business

The whole procedure was made easy from start to finish

Service
Thank you, your very kind comments are very much appreciated. Joe Rogers, Head of Business

No issues

Service
Thank you, I'm glad everything went well. Joe Rogers, Head of Business

Made to wait on pick up, but otherwise good.

Service

Took a little longer but good service

Service
Thank you, my apologies for any inconvenience. Joe Rogers, Head of Business

Was updated as the service was done. At the end payemdnt was painless.

Service
Thank you, I'm delighted we kept you up to date and you were able to speak to the Sales Team. Joe Rogers, Head of Business

Good quality efficient service. Helpful staff even in these unusual times.

Service
Thank you, I was dwlighted to share your comments with the team. Joe Rogers, Head of Business

High quality service that I come to expect from Bavarian BMW

Service
Thank you for your very positive comments, Joe Rogers, Head of Business

Excellent customer service from booking through to pick up after service completed.

Service
Thank you, I was delighted to read your very kind comments. Joe Rogers, Head of Business

Very professional service

Service
Thank you I was delighted to share your comments with the team. Joe Rogers, Head of Business

Excellent and speedy work

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business

good communication.

Service
Thank you, I'm delighted the team kept you up to date with the reapirs. Joe Rogers, Head of Business

Great service

Service
Thank you, your very positive comments are greatly appreciated. Joe Rogers, Head of Business

Worked with me timings for pick up.

Service
Thank you, I'm delighted we were able to help. Joe Rogers, Head of Business

All was carried out as explained in my telephone booking.

Service
Thank ou, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business

Very friendly and efficient.

Service
Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business

On time & not overly expensive

Service
Thank you, I'm delighted you enjoyed your visit. Joe Rogers, Head of Business

Perfect service and attitude

Service
Thank you, I'm delighted all went well. Joe Rogers, Head of Business

No issues

Service
Thank you, your positive comments are appreciated. Joe Rogers, Head of Business

Nothing is ever to much trouble, I am not the easiest customer to please but the technicians along with Richard and John my visit is always exceptional surpassing my expectations every time leaving my car perfect for which I am very grateful.

Service
Thank you J, always a pleasure to read your very kind comments. Joe Rogers, Head of Business

I had no issues at all.

Service
Thank you, i'm glad all went smoothly. Joe Rogers, Head of Business

Work done while I waited. No additional work required

Service

No issues - process easy from booking to service and advising when ready. Once again high standards at BMW

Service
Thank you, I was delighted to share your comments with the team. Joe Rogers, Head of Business

Very simply, did the job promptly and efficiently

Service
Thank you, I'm delighted everything went to plan. Joe Rogers, Head of Business

Although it was a very long wait for investigations to be complexed and then repaired, my wait was pleasant under the strict COVID regulations!

Service
Thank you for your very positive comments, my apologies for any inconvenience. Joe Rogers, Head of Business

Absolutely no issues at all with booking in, the service itself or the collection of the car

Service
Thank you for your very positive comments, I was delighted to pass them on to Chris. Joe Rogers, Head of Business

I can't think of driving another car brand, Fantastic car even better dealership - I've been using Bavarian for over 25 yrs.

Service
Thank you, it's always a pleasure to read your kind comments, I have passed them on to John and Richard. Joe Rogers, Head of Business

Couldn't have asked for more

Service
Thank you, I'm delighted everything went so well. Joe Rogers, Head of Business

Very high level of customer care and service.

Service
Thank you, I was delighted to pass your kind comments on to Jenny and Jonny. Joe Rogers, Head of Business

Great service and love the personal touches such as the videos from the mechanic.

Service
Thank you, I was delighted to pass your comments on to the Service Team. Joe Rogers, Head of Business

They went above and beyond to help me

Service
Thank you, I'm delighted everything went well. Joe Rogers, Head of Business

Very attentive & carried out work professionally

Service
Thank you, your very kind comments are appreciated. Joe Rogers, Head of Business

Video showing the mechanic carrying out inspection of my vehicle.

Service
Thank you, the video is a great tool in the current environment, gives you the Technicians view. Joe Rogers, Head of Business

We have bought 9 cars from Bavarian over the years and have always been happy with the friendly, professional service we have received from staff, particularly Andrew Graham. We look forward to many more happy motoring years with Bavarian!

Service
Thank you, it's always a pleasure to read your kind comments, I have passed them on to Andrew. Joe Rogers, Head of Business

Very helpful staff and worked well to keep me informed

Service
Thank you for your very kind comments. Joe Rogers, Head of Business

No issues

Service

My service pack paid for everything

Service
Thank you, I'm glad you enjoyed your visit. Joe Rogers, Head of Business

Service was faultless

Service
Thank you for your very positive feedback. Joe Rogers, Head of Business.

A great service

Service
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

Kept me informed of work required and timescale involved..

Service
Thank you, I'm delighted all went well and we kept you up to date with the repairs. Joe Rogers, Head of Business.

Great showroom to wait whilst your car is in for a service.

Service
Thank you, I'm delighted all went well. Joe Rogers, Head of Business

Work done in a timely manner.

Service
Thank you, I'm delighted all went to plan. Joe Rogers, Head of Business

Chris Meneally was courteous, efficient and knew his job.

Service
Thank you, I was delighted to pass your comments on to Chris. Joe Rogers, Head of Business

Well organised and sorted prob straight away.

Service
Thank you, I'm delighted you enjoyed your visit. Joe Rogers, Head of Business

Bavarian staff are both very helpful and efficient

Service
Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business.

reliable, efficient, show room is a pleasant place to wait

Service
Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business.

Bavarian make the customer experience a pleasant one from the minute to go through their door

Service
Thank you, I was delighted to pass your very kind comments on to Richard. Joe Rogers, Head of Business

Bavarian Delivered what they promised

Service
Thank you for your comments, I'm delighted to see you were kept well informed throughout your visit. Joe Rogers, Head of Business.

First class.

Service
Thank you for your very positive feedback. Joe Rogers, Head of Business.

Jack handled the recurring issue with professionalism. I was made aware of what the issues was and how long my car would be in service.

Service
Thank you I have passed your very kind comments on to Jack. Joe Rogers, Head of Business.

The service department kept me informed of what work needed done and also sent me a video of the check of the vehicle.

Service
Thank you, I'm delighted we kept you up to date with the repairs. Joe Rogers, Head of Business.

Very efficient

Service
Thank you, I have shared your kind comments with Dan. Joe Rogers, Head of Business.

All stages of my service experience was dealt with in a very professional manner.

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

I have always found from the moment I enter the showroom at Bavarian the greeting and service received if far and above that on offer elsewhere.

Service
Thank you, I was absolutely delighted to pass your comments on to the team. Joe Rogers, Head of Business.

Because I was very satisfied. Would have given top mark if car had been cleaned on inside! But I understand the restriction due to pandemic.

Service
Thank you, all being well we will be able to offer our full facilities in the near future. Joe Rogers, Head of Business

The staff and work there is always very good !!

Service
Thank you. Your kind comments are appreciated. Joe Rogers, Head of Business.

Everything was done to my satisfaction

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business.

Covid restrictions have limited the experience but overall very satisfied

Service
Thank you for your constructive comments, hopefully we will be able to offer our normal services soon. Joe Rogers, Head of Business

Speedy service, well informed on what was required

Service
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

The business provided a very good service to me considering their difficulties

Service
Thank you, I'm delighted you were happy with our Covid measures. Joe Rogers, Head of Business

Everything was straightforward and no nasty surprises. The quick video is a great idea as its not often to get a peek at the cars belly side.

Service
Thank you for your positive comments, opposite of a birds eye view! Joe Rogers, Head of Business

Kept well informed,.answers to mechanical problems efficiently and accurately dealt with. Friendly and informed nature of service staff. Willingness of staff to seek out answers to problems if they cannot inform customer.

Service
Thank you, it's always a pleasure to read your very kind comments. Joe Rogers, Head of Business

All service requirements efficiently completed. Thanks to the technician who undertook all appropriate work.

Service
Thank you I have passed your very kind comments on to Dan and Chris. Joe Rogers, Head of Business.

Excellent and friendly service.

Service
Thank you, I'm delighted we kept you up to date with the repairs. Joe Rogers, Head of Business.

Service is always great have never had an issue

Service
Thank you I have passed your very kind comments on to Niall. Joe Rogers, Head of Business.

I was very professionally treated by staff. The only problem I had is that the paperwork I was given said that my next service is March 2023 but the message from the car, when pressing ignition, says that it is March 2022. Which is it?

Service
Thank you, the CitNow video is a great tool, lets you have a technicians view! Joe Rogers, Head of Business.

Very knowledgeable competent staff

Service
Thank you. Your kind comments are appreciated. Joe Rogers, Head of Business.

The service tream are always on the ball and the whole team always make me feel welcome

Service
Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business

Excellent customer service.

Service
Thank you, I'm glad we were able to keep you up to date with the repairs. Joe Rogers, Head of Business

Quick, easy and helpful.

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business.

job done promptly and efficiently. Staff all great to deal with.

Service
Thank you, I was delighted to pass your very kind comments on the team, the video is a great way of seeing your car from the technicians perspective. Joe Rogers, Head of Business

Brilliant

Service
Thank you David, I was delighted to pass your comments on to the guys. Joe Rogers, Head of Business

Excellent service as always

Service
Thank you, it's always a pleasure. Joe Rogers, Head of Business

My cars issue was sorted with no issues.

Service
Thank you, I'm delighted all went well. Joe Rogers, Head of Business

The issue was not corrected, however the car is rescheduled for 29 March 21.

Service
Thank you, my apologies that you have to make a return visit. Joe Rogers, Head of Business

All in all very efficient and pleasant experience

Service
Thank you, your kind comments are greatly appreciated. Joe Rogers, Head of Business

Service dept did a great job on the car

Service
Thank you, I'm glad we were able to help. Joe Rogers, Head of Business

Same as above.. Very professional & well organised.

Service
Thank you for your very positive comments. Joe Rogers, Head of Business

Even though my car was in for a recall I was made to feel welcome as soon as I entered the showroom to the minute I picked the car up.

Service
Thank you, I'm delighted all went well and you enjoyed your visit. Joe Rogers, Head of Business

Always attended to quickly and they keep to times

Service
Thank you, I'm glad everything went to schedule. Joe Rogers, Head of Business

Professional service

Service
Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business

Very pleased, friendly staff, beautiful building

Service
Thank you, I'm delighted you enjoyed your first visit, hopefully next time we'll have fewer restrictions in place. Joe Rogers, Head of Business

Jim was able to get the deal arranged within a day, and looked after all our requirements etc.

Sales

Considering the covid situation everything went smoothly.

Sales
Thank you, I was delighted to share your comments with Amy-Lee. Joe Rogers, Head of Business

All items cover with ease.

Sales
Thank you, I'm glad all went well. Joe Rogers, Head of Business

The details of the sale were fully explained and Jim Kearney took care of my needs and made the transaction smooth and with efficiency.

Sales
Thank you, Jim and I were delighted to read your very kind words. Joe Rogers, Head of Business

The car is great and the service from Chris and Melissa excellent

Sales
Thank you, I was delighted to pass your very kind comments on to Chris and Melissa. Joe Rogers, Head of Business

Excellent customer service

Sales
Thank you, your very positive comments are greatly appreciated. Joe Rogers, Head of Business

Jim Kearney was excellent. No issues with the order. New exactly what I wanted and expected. Handover of vehicle went very smoothly.

Sales
Thank you, your very kind comments are appreciated. Joe Rogers, Head of Business

No issues, well catered for and sound professional service all around.

Sales
Thank you, its always a pleasure to read your very kind comments. Joe Rogers, Head of Business

Always felt very well looked after while I've been in the showroom. All of the staff are very attentive and always check in to see if you need anything while you're waiting or having a look around.

Sales
Thank you, I have passed your very kind comments on to Jim. Joe Rogers, Head of Business

Again great customer relations from beginning until taking possession of the car.

Sales
Thank you, I was pleased to read everything went well. Joe Rogers, Head of Business

Everything from I walked in was very handled by the staff Neil and nothing was a problem.

Sales
Thank you, I'm delighted all went well. Joe Rogers, Head of Business

I was treated with respect, no pressure was exerted and I was very well informed of the process of trade in and purchase.

Sales
Thank you, I'm delighted everything went so well. Joe Rogers, Head of Business

A special experience picking up my new car. Well handled and detailed enough considering COVID restrictions.

Sales
Thank you, I'm glad you enjoyed the limited experience, I have passed your comments on to Jim. Joe Rogers, Head of Business

Superb, fast and efficient experience. I would have given full marks had I actually intended to change vehicles so soon. It was only meant to be a test drive! Many thanks for your help Jonathan

Sales
Thank you, I have passed your very positive comments on to Jonny, it's great when a test drive goes so well. Joe Rogers, Head of Business

I'm obviously well known at the dealer but everyone who goes there is treated as a valued customer whether it is to purchase or have a car serviced. It does not happen elsewhere, I have had poor experiences at both Audi and Lexus dealerships.

Sales
Thank you, I'm always delighted to read your very kind reviews. Joe Rogers, Head of Business

I have dealt with Bavarian BMW for over a decade now and have always received an excellent service from all staff and Jim Kearney in particular. Jim went out of his way to ensure every aspect during the purchase was completed to the highest standard.

Sales
Thank you, Jim and I were delighted to read your very kind comments. Joe Rogers, Head of Business

Very satisfied in all aspects. All interactions were very professional. The knowledge of the bravarian staff was excellent. Kept well informed all through the process by Bravarian which was in addition to the BMW emails.

Sales
Thank you, I was delighted to pass your very kind comments on to Simon and the team. Joe Rogers, Head of Business

Tracey had a great deal of knowledge to share with me about the new car

Sales
Thank you, Tracey and I were delighted to read your very positive comments. Joe Rogers, Head of Business

Everything ran so smoothly

Sales
Thank you. I'm delighted everything went well. Joe Rogers, Head of Business

Again, best sales experience ever. Buying a car feels like it should be more stressful but it was so so simple especially given the circumstances with COVID.

Sales
Thank you, I'm delighted everything went so well. I have passed your very kind comments on to Niall and Melissa. Joe Rogers, Head of Business

Again from my initial contact with Amy Lee right through to the handover of my car everything was an enjoyable experience.

Sales
Thank you, Amy-Lee and I were delighted to read your very positive comments. Joe Rogers, Head of Business.

Everything completed promptly even with COVID restrictions

Sales
Thank you for your very kind comments. Joe Rogers, Head of Business

Great service

Sales
Thank you, I'm delighted everything went well. Joe Rogers, Head of Business.

Staff were friendly and welcoming. Nothing was too much trouble.

Sales
Thank you, I'm delighted we kept you up to date with progress during your purchase. Joe Rogers, Head of Business.

Because it's completely true! Good communication, helpful tutorials and answers on the phone readily provided when needed.

Sales
Thank you for your very positive comments, hopefully we will be able to reintroduce our Coffee Lounge soon, we all miss it! Joe Rogers, Head of Business

As above. The sales representative Jim Kearney is a gentleman. It's so important that the staff not only know the customer but also their requirements, and Jim knows this.

Sales
Thank you, I was delighted to pass your very kind comments on to Jim. Joe Rogers, Head of Business

Given the circumstances with COVID and the way you now have to collect a car, it was still flawless

Sales
Thank you, I'm delighted everything went well. Joe Rogers, Head of Business

Amy kept me up to date with what was happening etc with the delay in getting my car.

Sales
Thank you, Amy-Lee and I were delighted to read your very positive comments. Joe Rogers, Head of Business.

Unfortunately due to covid restrictions it wasn't the normal pick up but the team did a great job of managing under the circumstances

Sales
Thank you, I was delighted to share your very kind comments with Alex. Joe Rogers, Head of Business