About Your Local BMW Retailer

Work done in a timely manner.

Chris Meneally was courteous, efficient and knew his job.

Bavarian make the customer experience a pleasant one from the minute to go through their door

reliable, efficient, show room is a pleasant place to wait

Bavarian staff are both very helpful and efficient

Bavarian Delivered what they promised

All stages of my service experience was dealt with in a very professional manner.

First class.

Very efficient

Jack handled the recurring issue with professionalism. I was made aware of what the issues was and how long my car would be in service.

The service department kept me informed of what work needed done and also sent me a video of the check of the vehicle.

Thank you, I'm delighted we kept you up to date with the repairs. Joe Rogers, Head of Business.

I have always found from the moment I enter the showroom at Bavarian the greeting and service received if far and above that on offer elsewhere.

Because I was very satisfied. Would have given top mark if car had been cleaned on inside! But I understand the restriction due to pandemic.

Thank you, all being well we will be able to offer our full facilities in the near future. Joe Rogers, Head of Business

The staff and work there is always very good !!

Covid restrictions have limited the experience but overall very satisfied

Thank you for your constructive comments, hopefully we will be able to offer our normal services soon. Joe Rogers, Head of Business

Everything was done to my satisfaction

Thank you, I'm glad all went well. Joe Rogers, Head of Business.

Speedy service, well informed on what was required

Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

Everything was straightforward and no nasty surprises. The quick video is a great idea as its not often to get a peek at the cars belly side.

Thank you for your positive comments, opposite of a birds eye view! Joe Rogers, Head of Business

Kept well informed,.answers to mechanical problems efficiently and accurately dealt with. Friendly and informed nature of service staff. Willingness of staff to seek out answers to problems if they cannot inform customer.

Thank you, it's always a pleasure to read your very kind comments. Joe Rogers, Head of Business

The business provided a very good service to me considering their difficulties

Thank you, I'm delighted you were happy with our Covid measures. Joe Rogers, Head of Business

Excellent and friendly service.

Thank you, I'm delighted we kept you up to date with the repairs. Joe Rogers, Head of Business.

Service is always great have never had an issue

All service requirements efficiently completed. Thanks to the technician who undertook all appropriate work.

Quick, easy and helpful.

Thank you, I'm glad all went well. Joe Rogers, Head of Business.

Excellent customer service.

Thank you, I'm glad we were able to keep you up to date with the repairs. Joe Rogers, Head of Business

Very knowledgeable competent staff

Thank you. Your kind comments are appreciated. Joe Rogers, Head of Business.

The service tream are always on the ball and the whole team always make me feel welcome

Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business

I was very professionally treated by staff. The only problem I had is that the paperwork I was given said that my next service is March 2023 but the message from the car, when pressing ignition, says that it is March 2022. Which is it?

Thank you, the CitNow video is a great tool, lets you have a technicians view! Joe Rogers, Head of Business.

job done promptly and efficiently. Staff all great to deal with.

Thank you, I was delighted to pass your very kind comments on the team, the video is a great way of seeing your car from the technicians perspective. Joe Rogers, Head of Business

Excellent service as always

Thank you, it's always a pleasure. Joe Rogers, Head of Business

My cars issue was sorted with no issues.

Thank you, I'm delighted all went well. Joe Rogers, Head of Business

Brilliant

Thank you David, I was delighted to pass your comments on to the guys. Joe Rogers, Head of Business

All in all very efficient and pleasant experience

Thank you, your kind comments are greatly appreciated. Joe Rogers, Head of Business

Service dept did a great job on the car

Thank you, I'm glad we were able to help. Joe Rogers, Head of Business

The issue was not corrected, however the car is rescheduled for 29 March 21.

Thank you, my apologies that you have to make a return visit. Joe Rogers, Head of Business

Same as above.. Very professional & well organised.

Thank you for your very positive comments. Joe Rogers, Head of Business

Very pleased, friendly staff, beautiful building

Thank you, I'm delighted you enjoyed your first visit, hopefully next time we'll have fewer restrictions in place. Joe Rogers, Head of Business

Always attended to quickly and they keep to times

Thank you, I'm glad everything went to schedule. Joe Rogers, Head of Business

Even though my car was in for a recall I was made to feel welcome as soon as I entered the showroom to the minute I picked the car up.

Thank you, I'm delighted all went well and you enjoyed your visit. Joe Rogers, Head of Business

Professional service

Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business

Staff explained process when car left with them. Gave me update as work continued. When work complete, explained fully what had happened, and took me to where car was parked. Very friendly, courteous and informative.

Thank you, I'm delighted the team kept you up to date with the repairs. Joe Rogers, Head of Business

Another excellent experience with Bavarian. I had a highly unusual technical problem - and they looked at as primarily their problem. They debugged the issue and came up with solution, and stood behind some of the cost despite expiry in warranty.

Thank you, I'm glad we were able to help, I was delighted to share your comments with Richard. Joe Rogers, Head of Business

No fuss, just completed the service to my satisfaction - as usual !

Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business

Efficient service, car ready when told it would be

Thank you, I'm delighted all went well, I've passed your comments on to Richard. Joe Rogers, Head of Business

Tyres were a bit more expensive than Kwik fit, but the service desk staff were friendly and did the work quite quickly.

Thank you for your kind and constructive comments. Joe Rogers, Head of Business

The little video showed exactly the wear and tear. Reassured!

Thank you, the CitNow video is a great tool, lets you have the Technicians view. Joe Rogers, Head of Business

Good service

Thank you, I'm glad everything was done in a timely manner. Joe Rogers, Head of Business

Problem solved promptly

Thank you, I'm delighted everything was resolved as promptly as possible. Joe Rogers, Head of Business

Satisfied considering the current Covid Restrictions

Thank you, your positive comments are appreciated. Joe Rogers, Head of Business

Excellent customer service, very positive customer experience from arrival, kept informed during service period and final collection.

I could not fault the experience

Thank you, I'm delighted you enjoyed your visit. Joe Rogers, Head of Business

Friendly atmosphere and the service is professionally done and completed on time.

Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business

Innovative video from the mechanic showing identification of the problem and repairing the same. Really interesting

Quality and knowledge of workshop

Thank you. Your kind comments are appreciated. Joe Rogers, Head of Business.

See above

Thank you, I'm glad all went well. Joe Rogers, Head of Business.

Great service

Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

M.o.t check and vehicle passed.

Thank you, I'm delighted all went well. Joe Rogers, Head of Business.

Car was left in for the day and was ready for collection not long after the allotted time.

Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

Very efficient service.

Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business.

Although the fault wasn't rectified at the first visit. It was resolved in reasonable time once the correct part was ordered and replaced.

Thank you for your comments, I'm sorry you have to make a return visit. Joe Rogers, Head of Business.

Excellent service fully explained all work completed

Thank you, I'm delighted you enjoyed your visit. Joe Rogers, Head of Business.

Job carried out as described and on time

Thank you, I'm glad all went well. Joe Rogers, Head of Business.

Great service yet again, I've three cars which all are maintained at Bavarian. Brilliant service from start to finish, missed the coffee and loan cars hope these can be restored soon.

Thank you for your kind comments, yes hopefully changes in the near future. Joe Rogers, Head of Business

Service manager excellent

Thank you, hopefully not to long until we can open our coffee area. We all miss it. Joe Rogers, Head of Business

The service representative was extremely professional. He organised a courtesy car because of the additional work needed to fix my BMW (recall notification). I was very pleased & satisfied.

Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business.

Excellent video of car with all major items covered as to their status. Car wash on a different level compared to previous dealership.

Thank you, the CitNow video is a great tool, lets you have a technicians view! It's been particularly helpful during lockdown. Joe Rogers, Head of Business.

Efficient as always

Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.

They were fast no hassle

Thank you for your very positive feedback. Joe Rogers, Head of Business.

Simple booking procedure, very courteous staff

Thank you. Your kind comments are appreciated. Joe Rogers, Head of Business.

Work completed in a timely manner and I had my vehicle back the same day.

Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.

Great service as always

Thank you, I'm delighted all went well. Joe Rogers, Head of Business.

Car needed clip for exhaust and it was fitted during service. Received a video explaining what was required spoke to service dept and they organised car to be repaired.

Thank you, your comments are always greatly appreciated. Joe Rogers, Head of Business.

Staff are always very friendly and welcoming. Plus always very efficient

Thank you. As always, your kind comments are appreciated. Joe Rogers, Head of Business.

Done exactly what I asked for

Thank you, I'm glad all went well. Joe Rogers, Head of Business.

Due to car being recalled for a check I ask for a tyre to be replaced also. But when picked car up tyre wasn't replaced. But due to a small mistake it was resolved in minutes. Thanks to the service guy who I was dealing with.

Thank you I have passed your very kind comments on to Chris. Joe Rogers, Head of Business.

Quality service

Thank you, I was delighted to pass your comments on to Eddie and Chris. Joe Rogers, Head of Business.

Very efficient

Thank you, I'm delighted all went well. Joe Rogers, Head of Business.

Well organised and efficient and good covid compliance

Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

Job done as stated and well within stated time

Thank you for your very positive comments. Joe Rogers, Head of Business.

Car was ready when stated

Thank you I have passed your very kind comments on to Chris. Joe Rogers, Head of Business.

Great information given at all stages.

Thank you, I'm delighted Jenny kept you up to date with the repairs. Joe Rogers, Head of Business.

Excellent service from Jenny and her team.

Thank you, Jenny and I were delighted to read your very positive comments. Joe Rogers, Head of Business.

Staff are corteus and approachable

Thank you for your very kind comments, I was delighted to share these with Robbie and Melissa. Joe Rogers, Head of Business

Bavarian took care of everything for me so i didn't have to do anything other than hand over my keys. They took the car to be serviced for me and returned it back to my door.

Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

Promptly and pleasantly dealt with, did what was required and provided an excellent level of communication before and during my service

Thank you, I'm delighted to see we kept you up to date with the repairs. Joe Rogers, Head of Business.

Did exactly what was asked, plus a vehicle check and investigated a minor noise and identified problem to be resolved under warranty

Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

Chris and Jenny were very polite and friendly. No issues at all when I was there and it was all very covid secure.

Thank you for your very kind comments. Joe Rogers, Head of Business

Always treated with courtesy and efficiency

Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.

Everything was explained clearly on video.

Thank you, the CitNow video is a great tool, lets you have a technicians view! Joe Rogers, Head of Business.

Cannot fault service with great communication

Thank you, I'm delighted the guys kept you up to date with the repairs. Joe Rogers, Head of Business

Bavarian is an outstanding Dealership. It is their professionalism and, more important, their personality and attitude to their customers. There is no arrogance or superciliousness from their team, just friendly, informative and instructive.

Thank you, your very kind and positive comments are greatly appreciated. Joe Rogers, Head of Business

Efficient and well managed

Thank you for your very positive comments. Joe Rogers, Head of Business

Was made feel welcome Chris was very efficient kept in touch . Great service

Thank you, I was delighted to share your kind comments with Chris. Joe Rogers, Head of Business

Recall work done within the time specified.

Thank you, I'm glad all went well. Joe Rogers, Head of Business

Did a good service, engine performance noticeably better

Thank you for your very positive comments. Joe Rogers, Head of Business

Been a customer last 10 years and never had any issues with Bavarian

Thank you, as always it's a pleasure to read your very kind comments. Joe Rogers, Head of Business

Always brilliant customer service and maintenance of vehicle

Thank you, I was delighted to share your very kind comments with the team. Joe Rogers, Head of Business

quick, efficient, thorough

Thank you for your very positive comments. Joe Rogers, Head of Business.

Richard McKnight kept in contact with me the whole time with regards to everything that needed done to my vehicle.

Thank you, as always your very kind comments are appreciated. Joe Rogers, Head of Business

I had been having a problem since purchase and after some unsuccessful attempts at resolution on this occasion the issue was fully resolved

Thank you, I'm delighted we were able to get the problem resolved, my apologies for the inconvenience. Joe Rogers, Head of Business

Bavarian really went the extra mile on this occasion, they've done Gerry proud!

Thank you, I was delighted to pass your comments on to Gerry and Dan. Joe Rogers, Head of Business

Overall service was excellent

Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business.

The service was carried out on time

Thank you for your very positive feedback. Joe Rogers, Head of Business.

Administrative organisation enabled efficient organisation of my service, good communication kept me informed of the progress of my ervice

Thank you, I'm delighted we kept you up to date with the repairs. Joe Rogers, Head of Business.

All jobs completed to a high spec, bar the after clean

Thank you for your very positive and constructive comments, my apologies the car wasn't cleaned to our normal standards. Joe Rogers, Head of Business

Friendly staff

Thank you, I'm delighted you enjoyed your visit. Joe Rogers, Head of Business

Efficient and quick service, excellent technology with videos sent to your mobile

Thank you, the CitNow video is a great tool, particularly in the current circumstances. Joe Rogers, Head of Business

My key had broken ,BMW discounted a new one

Thank you, I'm glad we were able to help. Joe Rogers, Head of Business

Quick response

Thank you, I'm glad all went well. Joe Rogers, Head of Business

In this unprecedented time I felt that every aspect of the experience was carried out with the utmost of safety. Scheduling was first class.

Thank you, I'm delighted you were happy with the precautions in place. Joe Rogers, Head of Business

Cjustomer relationship

Less work was needed than originally thought, I was informed of the change and I thought the price was reasonable.

Thank you, your positive comments are appreciated. Joe Rogers, Head of Business

Staff where great but their hands where tied because of COVID regulations

Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business

Very prompt professional service with complementary car wash. Great the way you get a video of the car while it's being checked. First class.

Thank you, the CitNow video is a great tool, lets you have a technicians view! Joe Rogers, Head of Business.

Chris and Richard were very helpful and re-assuring.

Thank you I have passed your very kind comments on to Chris and Richard. Joe Rogers, Head of Business.

Wait time given was punctual.

Thank you, I'm glad all went well. Joe Rogers, Head of Business.

I have given a rating of 5 as the whole experience was stress free, from booking the car in for its service to drop off, payment and collection.

Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business.

No hassle great friendly efficient staff

Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

The service was completed

Thank you, I'm delighted all went well. Joe Rogers, Head of Business.

Everything was completely professional.

Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.

I was keeps informed with all the relevant details

Thank you, I'm delighted we kept you up to date with the repairs. Joe Rogers, Head of Business.

Service is always excellent.

Thank you for your very positive comments. Joe Rogers, Head of Business.

Chris was extremely helpful

Thank you I have passed your very kind comments on to Chris. Joe Rogers, Head of Business.

Communication is always good

Thank you, I'm glad we kept you up to date with the repairs. Joe Rogers, Head of Business

Quick and straight forward

Thank you, I have passed your very positive comments on to Dan. Joe Rogers, Head of Business

Staff managed to fit in a warranty issue during service

Thank you. I'm delighted all went well. Joe Rogers, Head of Business.

Work done on time

Thank you, I was delighted to share your kind comments with the team. Joe Rogers, Head of Business

Everything needed was done to ensure I had a continuous high standard of service and peace of mind that my car was safe and reliable.

Thank you, it was our pleasure, Joe Rogers, Head of Business

Again all staff were very helpful and pleasant.

Thank you, I was delighted to read your comments. Joe Rogers, Head of Business.

I couldn't fault my service experience.

Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

The vehicle didn't need repaired, and everything was fully explained to me.

Thank you, I'm delighted all went well. Joe Rogers, Head of Business

As above

Thank you, I'm delighted you felt safe throughout your visit, very difficult times indeed. Joe Rogers, Head of Business

Issue sorted quickly

Thank you, I'm glad all went well. Joe Rogers, Head of Business

Despite the difficulties caused by Covid my experience with Bavarian went very smoothly, from booking through to service and vehicle collection.

Thank you, I'm glad all went well. Joe Rogers, Head of Business.

The dropping off/collecting my vehicle was a seamless experience with a professional, courteous and friendly staff member

Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

friendly and professional

Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

I had water ingress to the passenger footwell - the type of problem I thought might be hard to find the reason for, but I was impressed and grateful how quickly the issue was resolved.

Helpful staff

Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.

Courteous, friendly & efficient

Thank you, I was delighted to read your comments. Joe Rogers, Head of Business.

Very helpful staff who provided great service. My car passed the MOT Excellent result.

Thank you, I'm delighted we were able to help. Joe Rogers, Head of Business.

As above

Very accommodating in every way. 5*

Thank you, I was delighted to read your comments. Joe Rogers, Head of Business.

As comments above.

Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

Very professional and courteous service

Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business.

Car driving perfectly

Nothing seems to a problem to them. Customer service could not be better. Best in the business.

Thank you, I was delighted to read your comments. Joe Rogers, Head of Business.

simple and straightforward

Thank you, I'm delighted you enjoyed your visit. Joe Rogers, Head of Business

Brake fluid service completed and care returned in time promised.

Thank you I have passed your very kind comments on to Andrew. Joe Rogers, Head of Business.

I got more than I expected.

Thank you, I'm delighted all went so well. Joe Rogers, Head of Business

Just the amount of time it takes when collecting the car after service. Some people have loads of time and want a chat etc, and sometimes you just need the express service.

Thank you, your constructive comments are appreciated. Joe Rogers, Head of Business

Service completed on time as promised with no drama

Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

All work carried out and car washed

Thank you, hopefully it won't be too long before we can offer our hospitality services again. Joe Rogers, Head of Business

In and out in the agreed time if not quicker

Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.

Great service from staff. Kept well informed

Thank you John, it's always a pleasure. Joe Rogers, Head of Business

Work carried out as requested and to high standard.

Thank you. Your kind comments are appreciated. Joe Rogers, Head of Business.

I was contacted to book a service at a time that suited myself. On arrival I was greeted with a friendly smile and all COVID safe measures were in place.

Thank you I have passed your very kind comments on to Jenny. Joe Rogers, Head of Business.

service and work was performed on time

Thank you for your very positive comments. Joe Rogers, Head of Business.

Clear & concise explanation of jobs to be completed and cost not excessive. Service advisor very pleasant & communication excellent.

Thank you, I'm delighted we kept you up to date with the repairs. Joe Rogers, Head of Business.

Everything as one would expect

Thank you, I'm glad all went well. Joe Rogers, Head of Business.

They fixed the problem quickly ??

Thank you Charles, your comments are greatly appreciated. Joe Rogers, Head of Business.

I had a slight issue with work that was done, but they sorted this to my satisfaction in a highly professional way creating a win-win scenario.

Thank you, hopefully we will have our coffee lounge open soon, we miss it as well! Joe Rogers, Head of Business

Professional and courteous service

100 percent satisfied, they were able to accommodate me by taking my car in early,to suit my work hours, and completed the work on time leaving me with a repaired and freshly cleaned vehicle. Brilliant !!!

Thank you, I was delighted to read your comments. Joe Rogers, Head of Business.

My car was involved in a road accident and with in 30 minutes I was at Bavarian and Jenny was organising a quotation for my insurance company. Bavarian added value in helping me engage with the insurance company with all the correct details .

Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.

Excellent job. Everything went very smoothly

Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business.

This was a simple brake fluid change and was completed in good time based on the current environment

Thank you for your very kind comments, Joe Rogers, Head of Business

Staff were friendly and welcoming. Nothing was too much trouble.

Because it's completely true! Good communication, helpful tutorials and answers on the phone readily provided when needed.

Thank you for your very positive comments, hopefully we will be able to reintroduce our Coffee Lounge soon, we all miss it! Joe Rogers, Head of Business

As above. The sales representative Jim Kearney is a gentleman. It's so important that the staff not only know the customer but also their requirements, and Jim knows this.

Thank you, I was delighted to pass your very kind comments on to Jim. Joe Rogers, Head of Business

Unfortunately due to covid restrictions it wasn't the normal pick up but the team did a great job of managing under the circumstances

Thank you, I was delighted to share your very kind comments with Alex. Joe Rogers, Head of Business

Amy kept me up to date with what was happening etc with the delay in getting my car.

Thank you, Amy-Lee and I were delighted to read your very positive comments. Joe Rogers, Head of Business.

Given the circumstances with COVID and the way you now have to collect a car, it was still flawless

Thank you, I'm delighted everything went well. Joe Rogers, Head of Business

Amy was very courteous and amicable when taking us through the process for our motability car.

Thank you, I was delighted to share your very kind comments with Amy-Lee. Joe Rogers, Head of Business

Under the circumstances with covid restrictions the service was excellent

Thank you, I'm pleased you were happy with our covid precautions. Joe Rogers, Head of Business

The motabilty sales advisor kept me informed throughout the delivery process

Thank you, I have passed your very kind comments on to Amy-Lee. Joe Rogers, Head of Business

My needs were identified early and action taken to meet my expectations

Thank you, I'm delighted all went well. Joe Rogers, Head of Business

During purchase we were in the Showroom where good Covid secure measures were in place .When picking up the car we were seen at the compound and again good Covid secure measures were in place .At all times staff were very courteous and professional .

Thank you, I'm delighted that you were happy with the current measures in place. I've passed your very positive comments on to Tracey. Joe Rogers, Head of Business

Went very well even with constraints of lockdown

Thank you, I'm glad all went well, hopefully things will get back to normal soon. Joe Rogers, Head of Business

Whilst the times we are currently in are very strange the Sales Team at Bavarian made the process as pleasant as could be expected

Thank you, I was delighted to pass your kind comments on to Richard and the team. Joe Rogers, Head of Business

A different experience but under the current restrictions it was fine.

Thank you, Andrew and I were delighted to read your very kind comments. Joe Rogers, Head of Business

Treated very well, and always kept informed

Thank you for your very positive comments. Joe Rogers, Head of Business.

Outstanding service from start to finish

Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

Tracey Adair was very professional and took time to explain the full process form buying my car to collecting my car he also answered any questions I had about my car.

Thank you, Tracey and I were delighted to read your very positive comments. Joe Rogers, Head of Business.

Excellent sales process, delivery took slightly longer than expected but not surprised with covid. Not your normal handover process but the videos were helpful.

Thank you for your positive comments. Hopefully things will change for the better in the near future. Joe Rogers, Head of Business.

Given the Covid scenario I don't think the dealership could have done better. The most important fact I felt valued. Perhaps their ability to hand over the vehicle as they would have wished was limited but they did their best under the circumstances

Thank you I have passed your very kind comments on to Richard. Joe Rogers, Head of Business.

Was told date & time & everything when smoothly .

Thank you I have passed your very kind comments on to Amy-Lee. Joe Rogers, Head of Business.

Amy-Lee was very organised and planned the handover well given the restrictions of covid.

Thank you, I'm delighted all went well, I have passed your very kind comments on to Amy-Lee. Joe Rogers, Head of Business

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