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ABOUT BAVARIAN BMW.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Staff helpful

Service

I have been a customer for several years, and they look after me as an individual

Service

Jenny my point of contact was very helpful and any questions I asked of her was not a problem.

Service

Smooth experience.

Service

The guys were really helpful and reassuring. They listened, understood and dealt with my query professionally.

Service

The only reason I have not given 5 is because my vehicle was returned to me whilst showing that the battery needed replaced in my key fob. I would have thought this would have been picked up whilst it was being serviced and replaced.

Service

Job was carried out in a very timely manager and the issues resolved

Service

Very helpful staff

Service
Thank you, I have passed your kind comments on to the team. Joe Rogers, Head of Business

I arrived with three concerns about my car and they were all dealt with very efficiently. I was made to feel confident that any problems would be solved.

Service

Well organised and carried out

Service
Thank you, I'm delighted all went smoothly. Joe Rogers, Head of Business

As usual all ok

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business

I was booked in at the pre-arranged time and the servicing of my car was carried out within the time -frame promised.

Service
Thank you, your comments are appreciated. Joe Rogers, Head of Business

My servicing experience has always been attentive and thorough and user-friendly

Service
Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business.

Service carried out quickly and effectively and the service mechanic sent through a video report

Service
Thank you, I'm glad all went well, the CitNow video is a great tool, lets you have a technicians view! Joe Rogers, Head of Business.

First class service

Service
Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business.

Very good customer care

Service
Thank you for your very positive comments. Joe Rogers, Head of Business.

Technicisn carried out what I had asked for to be done to vehicle

Service
Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.

The usual high standards of customer care that no other brand meets today

Service
Thank you A, always a pleasure. Joe Rogers, Head of Business

Problem resolved

Service
Thank yo, I'm glad we got the issue resolved. Joe Rogers, Head of Business

I was greeted warmly upon arrival and directed towards relevant staff member, who was welcoming, polite and knowledgeable. I felt that my comfort and satisfaction was taken seriously - Covid-safe measures were in place and were effective.

Service
Thank you, it was an absolute pleasure to read your very kind comments. Joe Rogers, Head of Business

Efficiently completed with friendly engaging customer service

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business.

Great dealership Excellent Customer and after sales service Owen in parts David in body shop Very professional and courteous

Service
Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business

It is nice when staff remember you are a returning customer and make it more personal I.e remembering your name etc

Service
Thank you, I have passed your kind comments on to Brian and Jenny. Joe Rogers, Head of Business

Great flexibility

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

Completed the service in a timely fashion

Service
Thank you for your very positive comments. Joe Rogers, Head of Business.

The speed of the service and the attention I received was very good, with a prompt service completed to the quoted price. The car was returned with systems updated where required and I was completely satisfied with experience, overall very friendly

Service
Thank you, I'm delighted we were able to help. Joe Rogers, Head of Business.

Can't fault the way I was treated

Service
Thank you, as always your very positive comments are appreciated. Joe Rogers, Head of Business.

From making the appointment at a precise time that suited me, to phoning me about additional work required, to pickup at the exact time requested, Richard's handling of the whole service experience was exemplary. First class.

Service
Thank you, Richard and I were delighted to read your very positive comments. Joe Rogers, Head of Business.

Very satisfied with my service experience. Staff keep you informed at every step and always happy to help.

Service
Thank you, I'm delighted we kept you up to date with the repairs. Joe Rogers, Head of Business.

I had only called in to get some coolant as it was low. The parts guy sent me round to servicing to get it checked. My car was due it's first service next month I get it serviced there and then. Coolant checked and service done. Excellent service!

Service
Thank you I have passed your very kind comments on to Dan. Joe Rogers, Head of Business.

Always professional and friendly service

Service
Thank you for your very positive comments. Joe Rogers, Head of Business.

Staff are brilliant always attentive and nothing too much of a hassle

Service
Thank you I have passed your very kind comments on to the team. Joe Rogers, Head of Business.

helped me and answered all my questions

Service
Thank you, I was delighted to read your very positive comments. Joe Rogers, Head of Business.

The service team talked me through the hole process and were excellent and explaining everything!

Service
Thank you, Eddie and I were delighted to read your very positive comments. Joe Rogers, Head of Business.

Very helpful, and took time to explain the problem and what they did to resolve it.

Service
Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business

So far completely satisfied

Service
Thank you for your comments, I'm delighted you enjoyed your visit. Joe Rogers, Head of Business

Service assistant Jenny was extremely helpful. Clear about problem involved, kept well informed on cost and progress.

Service
Thank you I have passed your very kind comments on to Jenny. Joe Rogers, Head of Business.

Car was collected from my home and taken to dealership and loan car provided. Took a lot of stress out of the situation and car was repaired under warranty saving me time and travel.

Service
Thank you, I'm delighted we were able to get everything resolved. Joe Rogers, Head of Business

Professional service, straight-forward process, car was ready when you said it would be. Good attitude towards the safety of your customers and your staff during this COVID period.

Service
Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business

Excellent teams who take time to discuss every aspect with you.

Service
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

The service was completed on time within the 2 hour allocated slot

Service
Thank you, I'm delighted you enjoyed your visit. Joe Rogers, Head of Business.

Service excellent

Service
Thank you I have passed your very kind comments on to the team. Joe Rogers, Head of Business.

Service team looked after me and my car flawlessly

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business.

very helpful and kept to timeline advised

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

Work carried out on time

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business.

This was carried out at a time suitable to me & the process was efficient & professional.

Service
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

Quick and well organised service. I mixed up my dates and arrived on the wrong date but was still accommodated without any extra time having to wait.

Service

All staff were extremely helpful and friendly

Service
Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.

The repair to my car was perfect and all the service staff were all friendly and welcoming.

Service
Thank you I have passed your very kind comments on to Chris. Joe Rogers, Head of Business.

Service carried out within timescale given. Friendly staff. Service video excellent idea.

Service
Thank you, the CitNow video is a great tool, lets you have a technicians view! Joe Rogers, Head of Business.

Really pleased

Service
Thank you. Your kind comments are appreciated. Joe Rogers, Head of Business.

From initial booking to dropping car off for the work to be carried out, an excellent experience.

Service
Thank you, always a pleasure to see you in the business. Joe Rogers, Head of Business

Disappointed that the cafe was not open as I had a long wait luckily it was a dry day and I went for a walk. But I do understand it was because of Covid 19.

Service
Thank you for your positive comments, hopefully we will be allowed to open for refreshments soon. Joe Rogers, Head of Business

Friendly staff

Service
Thank you, I have shared your kind comments with the team. Joe Rogers, Head of Business.

Excellent service agent who could do no more to help

Service
Thank you, Jenny and I were delighted to read your very positive comments. Joe Rogers, Head of Business.

Smooth, value for money.

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

Impossible to fault

Service
Thank you, we can always rely on you for a positive response. Joe Rogers, Head of Business

Great service. Spoke to Rory and Chris from service department both very good.

Service
Thank you I have passed your very kind comments on to Rory and Chris. Joe Rogers, Head of Business.

Very good communication

Service
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

all works were done in time

Service
Thank you, I'm delighted all went well. Joe Rogers, Head of Business.

All the staff from the lady at reception to a young man who brought a chair for my husband to sit on , the young lady who took our particulars and answered our questions, all so very, very, pleasant.

Service
Thank you, I was delighted to pass your very kind comments on to the team. Joe Rogers, Head of Business.

Everything went as organised

Service
Thank you, I'm delighted all went well. Joe Rogers, Head of Business.

The staff always excel themselves at Bavarian

Service
Thank you I have passed your very kind comments on to Richard and the team. Joe Rogers, Head of Business

Speed of deal. Efficiency of the process.

Service
Thank you I have passed your positive comments on to Robbie. Joe Rogers, Head of Business

When I booked the service I was told it would take about 2 hours and that is exactly what it took. I was able to meet my work appointment in Dungannon for 11 o'clock

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business.

Very good. I had light come up talked to Richard McKnight he advised that needed dealt with as i am 88 he arranged with Ian the transport manager to collect and return car VG.Richard kept in touch about problem and had it dealt with.

Service
Thank you again for your very positive comments, it's always a pleasure to see you. Joe Rogers, Head of Business

Professional and friendly personal

Service
Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business.

Every aspect of the particular difficulty that caused this visit were comprehensively examined, the problem identified and the options discussed carefully and with awareness of how this would affect my use of my car.

Service
Thank you, your comments are greatly appreciated. Joe Rogers, Head of Business.

Promise fulfilled

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business

It's always been my answer. That's why I continue to buy my cars from Bavarian

Service
Thank you, I have passed your comments on to Richard. Joe Rogers, Head of Business

Kept informed

Service
Thank you, I'm delighted we kept you up to date with the repairs. Joe Rogers, Head of Business.

Excellent from start to finish.

Service
Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.

My car was given a full health check and washed to a high standard. The Service Manager was pleasant and efficient. Thank you.

Service
Thank you, I have passed your very kind comments on to Tracey. Joe Rogers, Head of Business

The staff were courteous and friendly also the place was very clean spotless

Service
Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business.

Helpful.

Service
Thank you for your very positive feedback. Joe Rogers, Head of Business.

Service team and front desk did a good job on difficult times.

Service
Thank you I have passed your very kind comments on to the team. Joe Rogers, Head of Business.

Car was taken on time, even during these trying times, service completed promptly and the video sent explaining everything was great.

Service
Thank you for your very positive comments. Joe Rogers, Head of Business

Great service at Bavarian. Conor , who set up the telephone appointment for service was very helpful explaining the procedure with Covid-19. Tracy the (male) sales rep, who sold me the car also took time out to speak to me. Friendly and pleasant time

Service
Thank you I have passed your very kind comments on to Connor and Tracey. Joe Rogers, Head of Business.

Bavarian is an excellent dealership - both servicing/repair and parts, but as I often buy 3 year old cars and drive them to 10 years, they're quite expensive. All of their staff are very professional and helpful eg Daniel McFeeters and Brian Murry

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

Job was completed, car cleaned (outside) and all as I was advised it would be.

Service
Thank you, I'm glad all went according to plan. Joe Rogers, Head of Business

I was completely satisfied, both from customer service and value for money perspectives. I was very impressed that the team, from service advisers, mechanics and managers, all sought to maximise the value of my vehicle as an asset.

Service
Thank you, I was delighted to read your very positive comments and have passed them on to the team Joe Rogers, Head of Business

Service and friendly staff looked after well during the Covid crisis.

Service
Thank you for your kind comments. Joe Rogers, Head of Business.

good overall service

Service
Thank you for your very positive comments. Joe Rogers, Head of Business

The only downside which is understandable was that I had decided to wait for my car to be serviced and was no water/tea/coffee facilities available. I do understand why but it might be worth looking at ways to provide it safely in future.

Service
Thank you for your constructive comments, we are trying to introduce these services as soon as possible. Joe Rogers, Head of Business

Everything went smoothly, no issues

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business

was there to get dashcam fitted,at service center. staff member,daniel mcfeeters,was friendly,well mannered,and totally professional at all times , another member of staff I didn't get his name,was excellent,and a total credit to Bavarian and bmw,

Service
Thank you, I have shared your kind comments with Dan. Joe Rogers, Head of Business.

Staff Member - David Whiteside couldn't have been more helpful.

Service
Thank you, David and I were delighted to read your very positive comments. Joe Rogers, Head of Business.

Excellent service, everything explained throughout the process

Service
Thank you, I'm delighted we kept you up to date with the repairs. Joe Rogers, Head of Business.

Excellent environment, knowledgeable staff and great customer service

Service
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

very efficent service

Service
Thank you, my apologies for any inconvenience, your constructive comments are appreciated. Joe Rogers, Head of Business.

The girl who dealt with me was excellent and very professional

Service
Thank you, I have passed your kind comments on to Jenny. Joe Rogers, Head of Business

Time for drop off was adhered to and time for pick up was arranged to accommodate customer.

Service
Thank you, I'm delighted everything went as planned. Joe Rogers, Head of Business

No issues experienced and car washed. Pity Covid meant no tea and cake! ??

Service
Thank you, hopefully soon! Joe Rogers, Head of Business

Very efficient and helpful staff

Service
Thank you for your very positive feedback. Joe Rogers, Head of Business.

Changing my car is always a hassle-free experience.

Sales
Thank you, as always your comments are greatly appreciated. Joe Rogers, Head of Business.

The staff were so friendly and I felt really comfortable in BMW centre.

Sales
Thank you, I'm delighted all went well. Joe Rogers, Head of Business

Regular communication from the sales executive giving up to date status reports together with online communication from BMW through the showing the various stages of manufacture. Vehicle made available for collection exactly to time schedule.

Sales
Thank you, Jim and I were delighted to read your very positive comments. Joe Rogers, Head of Business.

Excellent customer service from Niall, made the process easy and stress free particularly given the current lockdown situation! Did miss a lovely coffee on arrival at the showroom ??

Sales
Thank you, I have shared your kind comments with Niall. Joe Rogers, Head of Business.

My salesman Niall Oates was very proffessional, he kept my informed throughout the buying process, and very down to earth

Sales
Thank you I have passed your very kind comments on to Niall. Joe Rogers, Head of Business.

Excellent sales and finance staff

Sales
Thank you I have passed your very kind comments on to Tracey and Jane. Joe Rogers, Head of Business.

Great service from Motability team

Sales
Thank you I have passed your very kind comments on to Amy-Lee. Joe Rogers, Head of Business.

Excellent communication and service from Jim Kearney. This is the 4th BMW I've bought from Jim/Bavarian and also 5 star service. Transparent pricing and easy to deal with.

Sales
Thank you, I'm delighted all went so well, I was delighted to pass your comments on to Jim. Joe Rogers, Head of Business.

Everyone so friendly and efficient

Sales
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

See above, very quick and efficient service

Sales
Thank you, Andrew and I were delighted to read your very positive comments. Joe Rogers, Head of Business.

Treated as a special customer

Sales
Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business.

Bavarian staff provided a great service during this very difficult time. The car was delivered on time and the handover was completed with a very comprehensive explanation of the features of the car, many of which were new to me.

Sales
Thank you I have passed your very kind comments on to the team. Joe Rogers, Head of Business.

The experience was good,Jim was spot on and so was Richard.A bit of minor issues on the day of delivery but it was one of those things.Was proffesionally handled

Sales
Thank you, Jim, Richard and I were delighted to read your very positive comments. Joe Rogers, Head of Business.

found staff very helpful and easy to deal with

Sales
Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business.

I couldn't fault anything about the treatment I received from Jonathan (salesman) or finance team (Mel).

Sales
Thank you I was delighted to pass your very kind comments on to Jonny and Mel. Joe Rogers, Head of Business.

Even with the Covid restrictions in the showroom I was still made to feel at ease and went through my collection with a very professional and welcoming standard.

Sales
Thank you, I'm glad all went well. Joe Rogers, Head of Business.

Team kept me advised and informed. Great handover.

Sales
Thank you Paul, it's always a pleasure! Joe Rogers, Head of Business

Excellent service

Sales
Thank you for your kind comments. Joe Rogers, Head of Business.