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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
419 ratings and 215 comments received in the last 90 days.
23 May 2025
Everything I ordered was exactly as I asked it to be very pleased with the car I think a special room should be built with scenic views and roads etc and car placed in this for making it special experience for the customer when picking up your car ??
20 May 2025
Flexible with timings for appointments. Excellent customer care.
19 May 2025
Because they listened to what I wanted
10 May 2025
As above. Very prompt and relevant information received from James and very helpful.
02 May 2025
Good surroundings and atmosphere
26 April 2025
Cordial, knowledgeable and hassle free.
16 April 2025
Sales man was very friendly and helped us find the car we wanted
13 April 2025
Very transparent and on hand very the process from searching, to ordering, and through to delivery, after care is also on point as well as any queries or assistance I have needed they have fulfilled
10 April 2025
Salesman Jim Kearney was extremely helpful and knowledgeable. He made us feel important and fully involved in the sales process throughout. Nothing was too much trouble.
07 April 2025
Bavarian did everything I asked them to do without hesitation
05 April 2025
Leon Mcnamee was very helpful. It would have been a 5 star only the bmw delay in transportation above wasn't a great experience.
01 April 2025
fantastic range of cars
01 April 2025
Leon was great to work with, Considerate of my time and the quality of the experience was really good.
30 March 2025
The only minor problem was the transfer of my number plate which was made up with one wrong number. Noticed the mistake the day after taking delivery and contacted the dealership who rectified the problem.
30 March 2025
Everything dealt with an efficient and pleasant manner
29 March 2025
Timing of delivery was perfect
25 March 2025
Very courteous, helpful and knowledgable staff.
25 March 2025
Leon McNamee Sales Executive was excellent it was a pleasure to deal with him. Very customer focused and extremely accommodating.
15 June 2025
I found Darren the service advisor very approachable and he answered all of my questions with a friendly approachable attitude
15 June 2025
I was disappointed with my experience at Bavarian. The process was more stressful than it should have been, with avoidable issues and an inaccurate diagnosis. I expected more reliable service and greater attention to detail.
15 June 2025
A great reception from the telephone initial contact to the handing back of the motor with politeness a key element throughout the process.
15 June 2025
Sarah was very helpful
14 June 2025
Took a bit longer than expected but was kept updated for doing so.
14 June 2025
Chris kept me informed and contacted me while my car was in the Garage. My Bavarian experience has been top notch from start to finish
14 June 2025
Staff including cafe members all highly motivated
14 June 2025
Staff flexibility in fitting service in despite my getting time wrong.
13 June 2025
Very satisfied
12 June 2025
Prompt attention to my query.
12 June 2025
I was looked after by Chris and he kept me informed of work in progress. He was very attentitive and assisted with a few warranty issues that i had. He is a credit to Bavarian .
12 June 2025
Excellent customer service from Jenny keeping me informed on the progress of the repairs
12 June 2025
all done as expected
12 June 2025
Would be five stars only I had to wait up to 90 mins for my car
11 June 2025
All work completed to a high standard
11 June 2025
Chris did a great job looking after me and explaining the quote in full
10 June 2025
Again excellent service, courtesy, friendly staff, efficient staff who communicate well and sort out any issue 10/10
09 June 2025
Diagnosed and repaired defects 1st time
09 June 2025
What i said in the first message will cover it.
09 June 2025
Quick Staff are top notch
08 June 2025
Couldn't fault, always meets expectations.
08 June 2025
Total customer care from start to finish.
08 June 2025
Good communication. Pleasant staff. Punctual.
08 June 2025
It was professional level of work
06 June 2025
I couldnt fault my experience. My car was left in afain the following week after its service for a unrelated issue. I reveived the same level of service as I did my first visit. Very professional and welcoming. Again Sarah was brilliant.
06 June 2025
Very happy as car was repaired under a part warranty.
06 June 2025
Same reason as above, problem not found but still noticeable when driving.
05 June 2025
Car was in for a recall, was done quickly with no issues.
05 June 2025
Good attention to details
04 June 2025
Exceptional
04 June 2025
Seamless experience
03 June 2025
Great communication
03 June 2025
excellent customer care
02 June 2025
Chris Ruddy was an excellant representative who helped me greatly to ensure my car was ready on time to get to my next appointment he went above and beyond I can't thank him enough
02 June 2025
Problem solved in 1 visit
01 June 2025
The whole experience was straightforward
01 June 2025
I was able to book the service very easily. The reception and hospitality were first - class. The service advisor kept me informed of progress and was most informative about the work undertaken and further needs. I was also impressed with wash/valet.
31 May 2025
Not totally satisfied at the charge for replacement of a fuse that costs 50p and charged £24
31 May 2025
Based on my recent and past experiences dealing with Bavarian.
31 May 2025
Car in and out quick time
30 May 2025
Only thing is report show both right hand side tyres needed to be changed. Tyre specialist advised to change the 2 rear tyres so there was a different results in the checks performed by the BMW team.
30 May 2025
Excellent communication throughout the whole process and work was carried out to a very high and thorough level. Megan, Richard and the whole team very friendly. Will definitely be back again for my next service.
29 May 2025
Nice surroundings, pleasant staff, punctuality with service. Nice touch with the complimentary car wash.
29 May 2025
Service was quick. The video was also a really nice touch.
28 May 2025
Because of the difficulties in persuading reception that there was a problem
28 May 2025
Service arranged at times to suit. Look after you while you wait with unlimited tea or coffee, which makes the time pass quickly. Car returned in great condition
26 May 2025
The same as above message
26 May 2025
They explain what is required, provide estimate price and seek approval for any additional work; fully informed customer.
26 May 2025
Very detailed video of service work undertaken and overall condition of car as reported by Technician Khylie McDade.
25 May 2025
Bmw ticks all the boxes for us,very caring and always ready to help and make your experience a happy one.
25 May 2025
as above
24 May 2025
Very good. They keep in touch with you and let you know costs in advance. Some consumable like brake pads must to expensive.
24 May 2025
Overall very satisfied. Jenny was very considerate and willing to make things right. Another decent point is that Steve gave me a timely lift to Bavarian, arriving promptly.
24 May 2025
Would have given five stars but work yook longer than expected
23 May 2025
Great service friendly staff and top quality service
23 May 2025
The team at Bavarian was friendly, efficient, and incredibly helpful throughout. The service was completed on time and everything was clearly explained. I felt valued and well taken care of from start to finish.
22 May 2025
I always enjoy the BNW customer experience
20 May 2025
Everything car had been left in for had been sorted.
20 May 2025
As previously stated
20 May 2025
Any questions I asked were answered everything was explained to me all in all very efficient and professional
20 May 2025
Had to take car back a second time to have work completed.
19 May 2025
Everything went according to plan. I dealt with Jenny Muckle who was very pleasant and helped. No unexpected extras
18 May 2025
The job was much bigger than first thought but Jenny and the team kept me up to date on the progress and made sure the car was fully tested and sorted before it made its way back to me
18 May 2025
Pleasantly greeted at reception & directed to service department. Work to be done and price confirmed. Friendly and professional staff. Coffee facilities excellent. Informed when car ready & washed. Work undertaken using bmw parts.
18 May 2025
BMW was able to deal with a service light issue in a timely way and communication with me by email and text about pick-up times etc, was excellent. I appreciated being transferred to the station, however more access to a curtesy car would be better.
17 May 2025
Left the car in for a service, we were informed of everything they were doing and also a video sent to the phone showing and explaining what they were doing
16 May 2025
Consistently very good Really look after their customers so well Whilst your vehicle is being serviced
13 May 2025
Very good
13 May 2025
Everything was completed to my satisfaction
12 May 2025
Provided a reliable and professional service and communicated clearly, and sorted the problem promptly. Richard also ensured my work schedule went to plan.
12 May 2025
Excellent!!!!!!!
11 May 2025
All was good
11 May 2025
Very friendly staff Promptly got appointment for service all work carried out to high standard. Car washed i had a beautiful coffee when waiting. No stress
11 May 2025
Molly was great.
09 May 2025
Very attentive
09 May 2025
Fast and efficient process to book car in for service requirements.
09 May 2025
richard mcknight resolved my concerns and his attention to detail was impeccable a pleasure to deal with
09 May 2025
Chris was excellent. Professional and knowledgeable.
09 May 2025
Once again, they couldn't have been more helpful in every way
08 May 2025
According to the driver who took my car , everything was satisfactory thank you.
08 May 2025
All aspects of service taken care off.
07 May 2025
No complaints
06 May 2025
Excellent customer service. Knowledgable staff, and fully kept up to date on status etc.
06 May 2025
As above. Christopher at service desk was very helpful.
06 May 2025
As above.
06 May 2025
Over all its an experience I wish no one els have same experience as me . didn't look good, Far as treating all customers equally you have failed. Dissatisfied!
05 May 2025
The service staff are good but reported issues are fixed or resolved.
05 May 2025
A quick hoover of inside of car would have been nice since the outside was cleaned so well
05 May 2025
From the moment I walked in Darren looked after me. Just under two hours and the service was done & the car was washed.
05 May 2025
Car was serviced and ready for collection within the time frame given.
03 May 2025
Excellent service
03 May 2025
Disappointed given that a week after it was in your service centre. I received a BMW emergency call to return my car asap due to driving stability problem.Car is with you to identify what is wrong!Fortunately under warranty
01 May 2025
No problems willing to help.
30 April 2025
Chris was excellent
30 April 2025
See note above
29 April 2025
Everything was carried out as discussed with service advisor.
29 April 2025
As above
28 April 2025
Amazing, can't fault the team.
27 April 2025
As the previous answer
26 April 2025
Friendly staff and good communication.
26 April 2025
Chris Ruddy who dealt with me was very good and helpful. He called me the day before. He also sorted me out with the bmw app , I'm not the best with technology.
26 April 2025
Delivered on time.
26 April 2025
Because of guaranteed, Services, Cars. Also the STAFF themselves. Thank You to all of them.
25 April 2025
From start to finish the job was done in time and explain throughout the process
25 April 2025
Enjoyable place to do business
24 April 2025
I was 5mins away in a taxi when I was called to say my car wouldn't be ready at the agreed time Some advanced warning would have been helpful
22 April 2025
From initial phonecall to leaving Bavarian I was thoroughly impressed. Flawless
21 April 2025
My vehicle returned on quoted time, clean and work carried out.
21 April 2025
The car was returned to me on time washed and hoovered. Some extra work was needed and this was carried out within the time slot
20 April 2025
All completed as outlined with no issues
20 April 2025
organised a car to drop me into Work and pick me up
20 April 2025
The service was completed on time and at a price as described
19 April 2025
Megan is a star ! She actually understands what she is talking about and did everything she possibly could to make this visit as easy for me as possible. The only issue I had was having to wait 6 months for the recall to be actioned by Bavarian.
19 April 2025
Prior to dropping my car off, I received a call from Bavarian asking if it was ok for my car to be cleaned during the service. I accepted as with any prior servicing it is to be expected. Not only was my car car handed back dirty but approx 1hr late
19 April 2025
Boot not cleaned
19 April 2025
Again everything was made v easy for me
18 April 2025
Very professional. Always satisfied with standard of workmanship. Customer relationships very good. Keeps the customer informed during the service.
17 April 2025
always been were treated by everyone who I've been dealing with
16 April 2025
Professional
16 April 2025
I normally give 5* however on this occasion I am giving 3* Still waiting a reply to an existing problem with my sons 1 series since last Friday.
15 April 2025
Staff are very helpful and always professional especially the service department. I left my car in for a service a few weeks ago and I was very impressed by the first rate service that I received. Thank you Bavarian boucher Road. Five star. ????.
15 April 2025
Did what they said they would
15 April 2025
Service completed in fast track time
15 April 2025
Jenny was more than helpful when dealing with an issue with my car. Warranty cover. Kept me updated as I was waiting.
14 April 2025
Everything that was required was completed and car seemed to be driving extremely well.
14 April 2025
Chris was very helpful and accommodating, sign posted timings of how long the service would take, chatted me through what had taken place during the service and walked me out to my car. Overall it was a great experience.
14 April 2025
Service was quick and very professional
13 April 2025
The service adviser (Chris) was knowledgeable and courteous. He explained the work that was to be done beforehand and on collection of my car gave a full explanation as to what had been done. Chris is a definite asset to Bavarian BMW and deserves to
13 April 2025
No complaints at all
13 April 2025
Extremely satisfied
12 April 2025
I specifically went over items to be attended to with Ashleigh when making tile appointment but it then found that because she left, this information was not transferred to the new service team. This has resulted in the main items not being addresse
12 April 2025
damaged the drivers seat
12 April 2025
Issue dealt with promptly, albeit had to go through Bavarian assist to get car booked in quicker. Good service however once booked in.
12 April 2025
As before 5star service from Bavarian BMW.
11 April 2025
All work carried out promptly and efficiently
11 April 2025
Everything is always first class apart from the costs. Fortunately I'm still under warranty.
11 April 2025
Just the cost of the spark plug service is too high in my opinion.
10 April 2025
Had to ask for explanation on recall work. Didn't explain tyre wear readings.
10 April 2025
Problem dealt with promptly
10 April 2025
You never followed up - very pathetic. How do you expect to build a relationship with the customer when you don't do the basics of what you say you will do?
09 April 2025
Angry about how I was treated is an understatement, my car was left back to me twice in a dangerous position and not safe, I'm actually gonna seek legal action over it
09 April 2025
The service was fast and efficient, staff were pleasant
09 April 2025
Every need was catered for without asking
08 April 2025
Quickly back on the road again.
08 April 2025
Easy to book my service, drop car off and advised when it would be ready.
08 April 2025
As above
07 April 2025
Nice and clean showroom,and my problem dealt with quickly
07 April 2025
Everything completed efficiently
07 April 2025
Call back replacement was completed within a few hours.
07 April 2025
Completely satisfied
06 April 2025
Everything was dealt with promptly and courteously.
06 April 2025
I arrived with my car for its recall not knowing how long it would take and hadn't arranged anyone to collect me but Bavarian quickly arranged a driver to take me home and another driver to collect me the next morning .
06 April 2025
Always well looked after
06 April 2025
Easy to book but a long wait for a safety recall. Very welcoming receptionist: knew the reason for the visit and well organised for it. Clear information as to when the car ready and a text to confirm. Receptionist is Chloe Finister
05 April 2025
I asked for a diagnostic and it was not performed. they said the erg was the issue and replacement would fix it. I knew it was not. I now have to return a second time. Take time out of my busy schedule to get something sorted that I already requested
04 April 2025
Great service from Christopher Ruddy. We had a serious issue over something, but after I emailed Chris, Mr Davis contacted myself the next day and was sorted very quickly and effectively. Cannot fault the service lads
04 April 2025
Friendly welcoming staff and excellent facilities
03 April 2025
Straightforward and quick
03 April 2025
You are told the price at the time of booking
03 April 2025
Service staff e.g. Chris very helpful
03 April 2025
The service was smooth, thorough and a pleasant experience, both in terms of the setting and the staff I dealt with.
02 April 2025
Darren was terrific.
02 April 2025
I was happy that there was a video showing me what had been done.
02 April 2025
Vehicle serviced and returned on time
02 April 2025
Liked the service video.
02 April 2025
Very satisfied with the work done - only down side was the long wait times but can't complain about that too much when the 90min wait sessions were all reserved already.
01 April 2025
Good contact
01 April 2025
No issues experienced and Chris kept us informed fully during the service.
01 April 2025
DARREN WAS VERY HELPFUL IN THE SERVICE DEPARTMENT AND I WAS DELIGHTED TO BE CHAUFFEURED TO MY MEETING IN BELFAST CITY CENTRE AND COLLECTED AGAIN.
30 March 2025
I'm satisfied with the staff attendance
30 March 2025
Staff very helpful
29 March 2025
Everything was taken care of without any hassle.
29 March 2025
Bill was much higher than anticipated. However staff went through bumper offer which enabled me to pay and have repairs carried out
29 March 2025
Always explained in detail what's happening with the car. I have no expertise in cars but always made to feel like I can understand.
28 March 2025
Excellent service. Great staff.
28 March 2025
A few issues popped up with work already done, but they got them sorted
28 March 2025
Because I'm very satisfied
28 March 2025
Repair completed quickly.
27 March 2025
Value for money
27 March 2025
Hospitality was very good with very nice coffee and cakes which helped greatly during the 2 hour wait!
27 March 2025
A very Professional, courteous and efficient service team.
27 March 2025
I was satisfied with the service given, also the courtesy of the staff, and I could sit in comfort and enjoy a coffee as I waited.
27 March 2025
Great service at making transport arrangements to and from work while my vehicle was having repairs.
27 March 2025
Service experience good with courtest car provided.
26 March 2025
Chloe was extremely professional and accommodating. Nothing was too much trouble, and she handled everything with efficiency and a great attitude. Highly recommend her services!
26 March 2025
I felt welcomed & valued as soon as I entered and in all dealings with staff encountered. Very happy with the work done to my car, and spotless condition in which it was returned to me.
25 March 2025
Very satisfied with the experience from start to finish. The service team were very efficient and professional
25 March 2025
Excellent
25 March 2025
Work done well and satisfied, it was a flat tyre and I was left without a car for 4 days as it was a bank holiday weekend
25 March 2025
Excellent as always
25 March 2025
Richard looked after extremely well. Checked in with no fuss and all work completed to a very high standard. I'm very happy with my experience at Bavarian
25 March 2025
The service was carried out very quickly
25 March 2025
Staff very good however was told car was fuelled up but this was not the case
24 March 2025
Friendly, knowledgable
24 March 2025
Jenny was very good. The guy who took over the payment at end was arrogant and dismissive.
24 March 2025
The staff at Bavarian Belfast did not seem interested when they were contacted about warning lights highlighted in the recall letter
10 June 2025
Tracey Adair was excellent. From initial contact some 6 weeks ago about changing the car he kept me up to date with the progress. He explained full details of the new car together with the necessary documentation on the day.