- Home
- About Bavarian
- Bavarian Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
719 ratings and 388 comments received in the last 90 days.
08 February 2025
I was given the model to test drive with no time limits for return which was brillant. Leon looked after me every step of the order and delivery - execellent customer service - nothing was too much trouble for him.
06 February 2025
Seamless proceedyre
05 February 2025
Would have been 5* but new car had an internal lightning fault on delivery. Has been back since to dealership. A fault apparentlywith a part that is on back order so will have to wait. Not ideal on a new car so I'm hoping it won't take too long.
04 February 2025
From start to finish excellent service
04 February 2025
Excellent
03 February 2025
Still the same high standard as previous times
02 February 2025
Very pleasant and welcoming, from being greeted at the door every time in such a pleasant and professional way, to the efficiency of the staff.
26 January 2025
Niall Oates was so helpful, explained everything, went with me on a test drive, as I had never driven an automatic before. He explained everything that came with the car, when car due in and what I needed to do before delivery. Excellent service.
26 January 2025
Great sales man very open
23 January 2025
Jim Kearney was great to deal with. Was relaxed and helpful - ideal when making a big purchase. Everything was well organised and slick including collection day! I had all the information I needed from Jim, Melissa & Ciaran. I love my new car!
21 January 2025
Naomh Whewall is exceptional in Motability sales. She listens carefully to your needs. Naomh is professional, courteous, and exceptionally well-mannered. BMW should be blessed to have more staff of a similar standing.
20 January 2025
Every member of staff at Bavarian is always welcoming, friendly, knowledgeable and professional.
19 January 2025
I had James help me and he was fantastic. Very friendly and helped get me a great deal for my new car. He was a pleasure to work with and I look forward to working with him again.
15 January 2025
The sales executive made the whole process seamless
14 January 2025
Greeted warmly upon entrance to the dealership. The experience was very friendly from Jim Kearney, Nadia (finance) and Jason (sales manager).
13 January 2025
When I arrived for my appointment Leon had all my information at hand and made the process of choosing my next BMW a pleasure. On collection day both Leon and Nadia were most helpful as we completed the paperwork. Leon then helped with my BMW setup.
13 January 2025
Leon was very helpful and kept me informed about my car
13 January 2025
I don't think I have ever made a purchase where I have been treated as a almost family .Jim Kearney in sales and all other customer facing employees acknowledge me and action any requests I have.
11 January 2025
Paul was extremely helpful and listened to what I wanted.
10 January 2025
friendly and honest
08 January 2025
Very satisfied as Jim was very helpful with everything
06 January 2025
New car features explained very well. Niall who did the handover had excellent product knowledge.
28 December 2024
Nothing too much trouble
14 December 2024
Again expertise & great personal service from Paul
01 December 2024
I had no issues and my new car was delivered in perfect condition. Online forms where easy to complete
22 November 2024
The sales man altered the deal by £1,100 approximately at the time of delivery, citing the fact that the trade-in vehicle had depreciated. This was despite him 'guaranteeing' the value. He says he guaranteed only the equity - I disagree and continue
22 November 2024
Good communication and advice/ support
20 November 2024
WE were recommended to purchase the BMWX3 by Niall Oates .. WE followed his recommendation and have been very pleased with this car . Mr Oates kept us informed about the delivery in a very professional manner .
09 February 2025
My expectations were exceeded. I had missed my service appointment the previous Friday and Chris organised an on the spot service . Two hours later I was on my way. I called back the next day to have two tyres fitted . Again great service.
09 February 2025
I was well looked after.
08 February 2025
No video recording was sent as they normally do. Let me go home with a nail in one of the tyres
08 February 2025
Having a lift service made the difference
08 February 2025
Had a problem with the car jumping in reverse. All sorted. Got car back cleaned and tyres blackened. All lovely.
07 February 2025
As above
07 February 2025
24 hour delay in getting car back . issue with BMW app which was discussed was not dealt with- onsite on the way they couldn't find my car on the system
07 February 2025
Great service from Chris in the Service team, explained everything clearly and additional items required
07 February 2025
Service experience was professional.
06 February 2025
Very quick turnaround service.
06 February 2025
Total satisfaction
06 February 2025
Great service - lovely environment and staff are so good - I have to mention Carys - she was so easy to deal with.
06 February 2025
Everything sorted
05 February 2025
Only comment I would make is that the service dept appears very busy and had to wait before being attended to.
05 February 2025
Good communication regarding appointments. Work carried out as scheduled.
05 February 2025
An over all great service and very professional.
04 February 2025
Staff were very professional and treated me like a special customer.
04 February 2025
Although I urgently needed to leave due to a critical meeting at 5:30, I was told the carwash was not done and my key could not be found. However, my dashcam footage later revealed the vehicle remained parked in the rear lot from 2pm, UNTOUCHED!
04 February 2025
Everyone was very pleasant and competent
04 February 2025
Work carried out on schedule with no hitches.
04 February 2025
Molly and her team are so friendly and always go above and beyond. I even got my car back looking like it's just come out of the showroom!
04 February 2025
Efficient service
03 February 2025
The service experience was excellent and it was delivered by competent and helpful staff
03 February 2025
My service advisor Molly was very helpful, polite, courteous and professional. A pleasure to deal with.
03 February 2025
Excellent service, very well looked after, all work completed with no fuss.
03 February 2025
Darren was friendly but professional during both booking in and collecting my car after the work was completed.
03 February 2025
Staff very friendly and kept me informed of progress
02 February 2025
The sales dept have done what they said they would do
02 February 2025
Pleasant staff and no problems
02 February 2025
As always the service I received at Bavarian was top rate.
02 February 2025
The staff the Bavarian BMW were extremely helpful and went out of there way to help us, especially Gary the parts manager who went above and beyond when we also ended up with a puncture at the time of visit.
02 February 2025
Prompt and efficient
02 February 2025
100 percent recommend
02 February 2025
Staff and service always good
01 February 2025
Staff are very pleasant and helpful
01 February 2025
Everything Perfect
01 February 2025
From booking my car in for service to picking it up afterwards, it was hassle free. I got a call from Chris (Ruddy) the day before as a reminder. He was super helpful on the day keeping me informed of all that was happening with a video.
01 February 2025
Darren was very helpful and kept me up to date
01 February 2025
The staff are always friendly and attentive in my experience
01 February 2025
Had to wait 50 mins for my car to be returned after been told it was ready. It just takes to long when collecting a vehicle
01 February 2025
Very impressed with Chris Ruddy
31 January 2025
Everything sorted without hassle or fuss
31 January 2025
Customer service advisor was competent and pleasant.
31 January 2025
It was perfect, great experience
30 January 2025
Good friendly and efficient service, and as it was a previous fault recurring I wasn't charged to fix it.
30 January 2025
First class.
29 January 2025
All my questions were addressed to my satisfaction
29 January 2025
Work was carried out promptly and kept informed on the time frame.
28 January 2025
Service appointment was easily arranged and the service was completed within the notified time and notified price.
28 January 2025
Read what I've written above. Didn't complete the work that was needed. And now we have to sort things out with the recovery guy. It should be BMW firstly apologising and then coming to my house with a BMW car while mine is being fixed.
28 January 2025
Unfortunately there was a very long wait time after I was told the car was ready. It took about 1 hour before I finally got my bill.
28 January 2025
Knowledgeable and courteous
28 January 2025
The recall was handled by BMW in a very professional manner by all involved.In particular , my allocated Service Advisor , Mr.Skillen, was very helpful and kept me fully advised.
28 January 2025
As above
27 January 2025
All satisfactory. Very helpful staff.
27 January 2025
I was extremely delighted with the staff member (Richard McKnight), from the outset he was polite, professional and extremely knowledgeable. Richard explained how the service process would work and everything was completed on time! Very very happy!
27 January 2025
replaced in four years. This should have been addressed before the vehicle was sold as an approved used car. Additionally, I've discovered that the two front struts are worn. While I don't know the exact name of the part, it's noted in the advisory
27 January 2025
Solved the problem rapidly
26 January 2025
Because I am completely satisfied!
26 January 2025
I was originally told the job was half day but when I arrived I was told it was whole day. We agreed a finish time of 3pm. I got my car at 4pm, so had to rearrange my day.
26 January 2025
Excellent service! Chris from the Service department is exactly the key element that every car dealership is lacking! He was spot on! Appreciated big smile at the reception and coffee bar! Also not to forget the drop off and pickup service! Thanks
26 January 2025
Everyone was very pleasant
26 January 2025
Very high quality of service together with the reception of the service team and clear explanation of work done and work that may be needing attention in the future
25 January 2025
The person looking after us was amazing.
25 January 2025
It was straightforward and professional with no silly gimmicks
25 January 2025
You had my vehicle ready within the time
25 January 2025
No lift offered to work. Average at best
25 January 2025
Was provided a lift from Bavarian into the office for work and also a lift from my work back to Bavarian. Staff very helpful and accommodating.
25 January 2025
Such an experience of professionalism , courteous I've never experienced before at a car showroom
25 January 2025
Very well received and organised car returned at promised time and very clean
25 January 2025
High prices but, a top and respected company .
24 January 2025
Service carried out as arranged & in timescale given at booking.
24 January 2025
Simply put I've never had a bad experience
22 January 2025
I presume the service was professionally carried out and it was satisfactory. However we highlighted an ongoing problem with the automatic headlight dipping. This has still not been resolved.
22 January 2025
Everything was perfect
22 January 2025
Richard McKnight continues to deliver a phenomenal customer experience at Bavarian. He oversees every aspect and ensures my car is returned to the highest standards. No matter how busy Richard and his Team are, they continue to deliver.
22 January 2025
The work was efficiently carried out.
22 January 2025
Always a great service from BMW Bavarian Belfast service department. They keep you informed if there are any problems & always return the car clean.
22 January 2025
Work all done at a good price and even got a goody bag and lift to and from BMW.
22 January 2025
The recall went very smoothly and I was grateful for the lift that was arranged to take me to and from the train station.
22 January 2025
Long waiting time, service had to be split onto the separate visits with over 2 weeks gap between them. I was asked to pay excess twice as there were no notes about that and technician didn't set lights level as I requested (it was a clear note).
21 January 2025
Everything done very professionally
21 January 2025
I bit expensive to me to have a service for bmw 2013 year
21 January 2025
Fully satisfied. Top marks
21 January 2025
Excellent all round service
21 January 2025
Was treated with welcoming experience and updated clearly on status of vehicle
21 January 2025
Staff very helpful
21 January 2025
They worked hard to get my service done within a tight timeframe
21 January 2025
Prompt timing
21 January 2025
Excellent service.
21 January 2025
As previous answer. Booking was no fuss. Service agent was friendly, polite and professional. My car looked great when it was returned to me. Very pleased.
20 January 2025
Top class team from beginning to end
20 January 2025
Value for money and professional service
20 January 2025
Initially the wrong parts were supplied by BMW which delayed the service
19 January 2025
Painless recall process
19 January 2025
Everything is carried out with the utmost proficiency.
19 January 2025
Good service and a goodie bag
19 January 2025
The whole experience was both pleasant and professional. Many thanks to Jenny for the friendly yet professional way she dealt with me.
19 January 2025
Long wait before booking. Once booked, all good.
18 January 2025
Bavarian service was very good and service advisor Chris Ruddy kept me updated, however, i am still not 100% clear on what caused the actual fault in the car as points were relayed from a technicians sheet which did not give me clarity of the cause.
18 January 2025
Good service and elements explained well !
18 January 2025
Kept fully informed throughout service by very helpful and attentive staff.
18 January 2025
The video showing car in service was great & reassuring
18 January 2025
Excellent service and courtesy
18 January 2025
the initial breakdown reporting via app is great, the getting the dealer handy enough the after service experience was great but the part from arriving at dealer to getting a relief vehicle was horrendous and would score -10 if it was possible
18 January 2025
Repair was completed well, with me being kept up to date on all important matters
18 January 2025
Comfortable surroundings while awaiting service completion. Polite and friendly staff.
18 January 2025
Nothing was any trouble for them
17 January 2025
Very quick to have work completed
17 January 2025
I booked it 2 months in advance and told its going to be finished 2-4 hours long job and choose an early morning time. But it took till 16.45 and spend the all day around in a cold winter day. Not great service at all.
17 January 2025
Everything explained clearly and servicing carried out without incident
17 January 2025
Excellent service
17 January 2025
Good communication and clear pricing
17 January 2025
Darren ensured I was well informed along the way and they got the car turned round within the week
16 January 2025
Car was handed back washed and cleaned. And a paper explaining what the Service entailed.
16 January 2025
Also it was returned to me in spotless condition. I appreciated the attention to detail and the high level of customer service provided throughout the entire process. I highly recommend this service center.
16 January 2025
The receptionist was amazing and so pleasant
15 January 2025
Completed the task on a timely fashion.
15 January 2025
Good service
15 January 2025
Kept informed throughout. Picked up and dropped off in town centre.
15 January 2025
Amazing as always.
15 January 2025
Just a bit annoyed that the complimentary wash and hover that the car didn't come back hoovered bar the driver seat which I am very annoyed at. Thanks
15 January 2025
I was satisfied with my service and enjoyed my coffee when waiting for my car.
14 January 2025
Overall service experience was very good
14 January 2025
Certain items were ticked on the checklist which I don't believe were checked. My windscreen washers are not working properly but were ticked as being ok, and my front tyre has a hole in it which was not reported.
14 January 2025
The issues with my vehicle have required multiple visits to Bavarian over the past 7 weeks. In that time the team have been proactive in keeping me updated with the status of my vehicle and always happy to answer any queries I may have.
14 January 2025
I am completely satisfied, albeit it didn't find one problem (AC) issues(possible misunderstanding) Though this has been recorded for my next visit. As this was paid for. That to me is a wonderful customer/service relationship. Many thanks!
14 January 2025
Staff are very friendly and knowledgeable and they treat everyone the same even if it's an older car that is being recalled or serviced.Carys was really nice and kept me informed when my car was ready to be picked up also the Coffee is amazing.
14 January 2025
Good communication from Moyb
14 January 2025
Excellent service throughout. Vehicle health check video sent, so I could add additional items to my service while car was still there saving a return visit
14 January 2025
Good service
14 January 2025
Work done that was requested also anything needing looked at present or Future highlighted
13 January 2025
Well after paying for a pre MOT check I was disappointed that the car then failed the MOT test a few days later.
13 January 2025
Driving down the road away from garage my car gave a warning that it needed Adblu. Pretty basic check which I'd expect to be included in a £900 service.
13 January 2025
Service was good however when dropping the vehicle off and waiting for my lift into the city the two hostesses on the coffee area were busy making themselves look busy so as to be able to continue their conversations and not serve customers
13 January 2025
Everything was great the missing star is because I thought the service very expensive
13 January 2025
Was taken very quickly and car serviced in hour and half was well looked after and staff were excellent
13 January 2025
picked up as arranged
13 January 2025
Comfortable place to wait, lovely staff, who are not over bearing either
13 January 2025
Car ready on time
13 January 2025
When I called to see the status on my car I was asked what the car was in for as the lady I was speaking with did not know anything about my car and was to return mycall with details of it I never got that phone call.
12 January 2025
Service advisor very helpful but vehicle was diagnosed with failed head unit. One week later vehicle still with Bavarian who can't code new head and are relying on BMW Germany for a solution. Very unsatisfactory.
12 January 2025
Left my car in for a recall, very prompt service.
12 January 2025
From collecting the car to its return we were kept informed of its progress through out.
12 January 2025
Jenny was a pleasure to deal with. She was welcoming, cheery and efficient.
10 January 2025
Timely
09 January 2025
Process from booking through to return of car via reminders and check in on the day and lifts to and from home was first class - car was washed and cleaned inside and out - could not fault - so thank you and well done
09 January 2025
Hassle free, friendly and efficient.
09 January 2025
I had to wait a little bit longer to collect my car, so I was given a goodie bag with a mug, umbrella air fresheners and some other small things for the car. Very happy :)
09 January 2025
Chris has been excellent through it all and has accommodated me at every step.
08 January 2025
Prompt service and excellent communication from Darren.
08 January 2025
Good, friendly service
08 January 2025
Great advice
08 January 2025
The girl Megan that I have been dealing with really friendly and helpful could not be happier with the way my car has been dealt with
08 January 2025
It was how good the service advisor was at their job, helpful, able to quickly provide information & efficient at drop off and collection of my car
08 January 2025
Service completed within stated time and car returned fully cleaned
08 January 2025
Work completed ahead of schedule
08 January 2025
In a rush and they provided car back ahead of time
07 January 2025
The car was expertly serviced and continues to run perfectly. The also washed it and it looked stunning when I picked it up.
07 January 2025
All work I asked for was completed to a great standard
07 January 2025
Great service advisor, good courtesy car, was ready on time and efficient process. Far superior experience at this service centre than Sytner Cardiff.
07 January 2025
Very good sales experience - not too hard a sell which worked for me (I am in sales also)
06 January 2025
Washed and cleaned car / polite and professional staff
06 January 2025
Quick and efficient service
06 January 2025
Service experience ,completely satisfied. Thank you Bavarian . Trusted service ,good leadership . Positive steps leads to a good outcome .
05 January 2025
Took a long time for relevant parts to come in stock
05 January 2025
Pretty giid
03 January 2025
Service and hospitality was great
03 January 2025
Every visit has been excellent. The exceptional service, attention to detail, and consistent updates make for a great experience.
03 January 2025
My car had a recall to deal with a braking system software problem. This was dealt with while I waited. Excellent coffee !!
03 January 2025
Everything completed in good time.
02 January 2025
Installation Fitting & Service efficiently carried out
02 January 2025
The staff is professional and very friendly.
30 December 2024
High standard as always
30 December 2024
Car read to collect when said
30 December 2024
Able to assessed problem reported with regards to my car
30 December 2024
Great service. Richard iMcKnight took care of everything on the Monday morning after my car developed an electrical fault over the weekend.
30 December 2024
The team ensured that my car was not only checked for the issue I brought it in for but an overall health check reassuring me
30 December 2024
Satisfed
29 December 2024
The service on my car was completed in the agreed timeframe. I was dropped to and collected from my workplace and, as always, all members of staff were professional, courteous and friendly. First class experiences.
29 December 2024
Excellent staff friendly and polite
28 December 2024
The Lady who dealt with me was Excellent and very friendly
28 December 2024
Easy to navigate the process and extremely well priced for a main dealer service
26 December 2024
Car looked after well but could have been hoovered before returning.
26 December 2024
Exceptional service however I did have to go back due to a part not being fixed properly.
26 December 2024
Service was carried out quickly and without fuss. Video sent was helpful and not too long. Complimentary car wash was much appreciated.
25 December 2024
I was treated like a king
25 December 2024
The car itself has found a new lease of life when handed back, running even better than it has for a few years.
25 December 2024
Completed everything quickly
25 December 2024
Always get good service!
25 December 2024
Good friendly service from Jenny
24 December 2024
Only there for airbag recall but I was well looked after
24 December 2024
Easy from start to finish
24 December 2024
Welcoming Satisfied completely
24 December 2024
Very satusfied
23 December 2024
I was leaving my vehicle in as it had a recall. Staff were more than helpful .
23 December 2024
Attentive and knowledgeable staff and timely drop off and collection service.
23 December 2024
Service was as described, information on car detailed and recorded for us as always. Car returned in clean condition
23 December 2024
Would have been 5 stars but I have to bring the car back as they couldn't find the codes for the eye valve to get it replaced on the recall
23 December 2024
Cannot fault our experience
23 December 2024
Very well looked after from start to finish
22 December 2024
Everything was completed on the day, even an extra that I requested last minute. Loved the unexpected care package to go home with and the complimentary car wash.
22 December 2024
All very transparent
22 December 2024
Any issues dealt with promptly
22 December 2024
Attending BMW at Bavarian is usually an excellent experience, marred on this occasion by the incorrect length of time that the recall work was going to take. Initially we were told 3 to 5 hours. We were actually without the car for 5 days.
22 December 2024
I'm happy with the work which was carried out on my car. And it was valeted nicely afterwards.
21 December 2024
Believe that's a good score.
21 December 2024
Minor problem in that wrong part was delivered and the car wasn't ready as planned. BUT an alternative car was provided and was only a minor inconvenience
21 December 2024
Seamless check-in, excellent hospitality facilities and places to work while you wait, great communication as the work is being carried out and excellent quality of work.
21 December 2024
I was extremely satisfied with my experience at Bavarian. The service was excellent, and everything exceeded my expectations
19 December 2024
Friendly staff and free refreshments
19 December 2024
I've dealt with Chris at Bavarian a few times with regards to maintenance and warranty related issues and have always found his approach to be fantastic, issues are taken seriously and when required the repair timescale is explained and justified.
19 December 2024
Again every thing went smoothly and was able to wait in comfort
18 December 2024
Not what I would have expected from Bavarian although I have had issues before.
18 December 2024
All was explained to me and simple to understand
18 December 2024
All work carried out to a high standard, and tyres replaced as required.
17 December 2024
Attention to detail
17 December 2024
Kept me informed of what was needed
17 December 2024
It took them 18 months to fix the problem
17 December 2024
For all the help
16 December 2024
Well attended to from the moment I walked in and dealt with efficiently and professionally
16 December 2024
I was dealt with promptly and looked after well by service team and car sales.
16 December 2024
Repeat as above no complaints at all.
16 December 2024
Hassle free experience.
16 December 2024
Easy process from start to finish. Customer service skills are top notch.
16 December 2024
Everything was in order and I appreciated the goody bag
15 December 2024
My car was left in four times before the problem was solved. Jenny in the service team was excellent throughout.
14 December 2024
High price is the main reason for a middle rating Car was given a clean but could have been a better job
14 December 2024
Very happy
13 December 2024
This visit was good appreciated the support accessibility and they sorted recall all in one.
13 December 2024
All information presented clearly
13 December 2024
Efficient and effective service from a professional and courteous team
13 December 2024
Got problem fixed without any hassle
12 December 2024
Very nice and clean place. courteous services and staff.
12 December 2024
As stated above, the message was "thought the battery was somewhere else, or it's in the wash
12 December 2024
Helpful and knowledgeable staff.
12 December 2024
The level of service provided by Darren was excellent.
12 December 2024
Warm welcome , and nice coffee followed by a comfortable run into town while my car was worked on
12 December 2024
Health check video post work was handy
11 December 2024
Being attended to satisfactorily with ongoing issues to be resolved. Looking forward to closure in the coming days.
11 December 2024
Offered lifts Things ran on time Darren was very helpful , rang the day before to confirm everything Offered lifts to and from garage
11 December 2024
Satisfied completely with work and experience
11 December 2024
Perfect.
11 December 2024
Respectful and helpful staff and good service
10 December 2024
Quick appointment and great customer welcome. All things worked bang on time.
10 December 2024
Excellent customer service from Bavarian. Chris Ruddy is very professional & courteous.
10 December 2024
Very efficient service, you are kept up to date with info and text reminders.
10 December 2024
Very professional service
10 December 2024
The service despite being a big one was completed super quick!
10 December 2024
Price is really the issue.
10 December 2024
Everybody at Bavarian very helpful, very well looked after from start to finish.
09 December 2024
Wish there were more stars!
09 December 2024
Not satisfied with end result after my car being washed: windows were smeared with cloth wipes, rubber mats had been taken out of car and placed back inside car into wrong foot wells. Mats removed from car, why?
09 December 2024
Fairly good service just a small issue with transport to and from the garage
09 December 2024
Efficient and professional
09 December 2024
Everything was carried out professionally and reasonably quick.
09 December 2024
Very satisfied
07 December 2024
Normally the service is excellent. I waited for 3.5 hrs for an 2hr service. when I asked if the car was ready and no-one had contacted me to let me know. I think this was purely human error and maybe just a one off.
07 December 2024
Everyone meets you with a smile
07 December 2024
Does exactly as it says on the tin.. superb service
06 December 2024
As stated previously, extremely happy, from reception to completion. Staff and service are excellent.
06 December 2024
5 stars given due to how well they looked after me and the car.
06 December 2024
Having been a customer of Bavarian for several years I have become accustomed to their excellent customer service
05 December 2024
The service team are experts in their field. They are able to sort your every need on an atmosphere which is very relaxing. They are professional and able to support all your needs.
05 December 2024
Staff very helpful
05 December 2024
All expectations achieved and timely delivery
05 December 2024
Service took exactly as long as I was told and car was immaculate after.
04 December 2024
Simply the best garage I have ever been in. The staff are incredible, so inviting, friendly and welcoming. Cannot praise them enough, it's a pleasure every time I have to visit here. Darren was brilliant dealing with my vehicle and kept me up to date
04 December 2024
Always exceptional servicing
03 December 2024
Quite long wait times for service
03 December 2024
Richard Jenny and all service personnel could not be more helpful
03 December 2024
2 stars go to the driver who brought me to work and back and the advisor who dealt with me on the day.
02 December 2024
I am confident in the work and the customer service is really good
02 December 2024
All works were completed to my satisfaction
02 December 2024
Quality and service
02 December 2024
I was told how long it would take and it was exactly that
02 December 2024
Thought my car perhaps felt a little different driving it afterwards/the shocks etc but just keeping an eye on it.
02 December 2024
Service department kept me informed of progress and 'chasec up' the promised car hire replacement. A shout out to Darren for his help.
02 December 2024
Was very efficient
01 December 2024
Service task undertaken promptly & back on the road in no time
01 December 2024
Great service and no issues.
01 December 2024
Everything from booking in to collection was excellent.
30 November 2024
Always too expensive to fix problems/ Never mind that there shouldn't be problems with a 5 yr old 50000k mileage X3
30 November 2024
Could do better with timings early drop off but late pick up late afternoon.
29 November 2024
Very satisfied. Service was great.
29 November 2024
Had what I needed in stock.
29 November 2024
Was over-all well satisfied, but had to rebook as part wasn't avaliable that day,which is understandable
29 November 2024
My appointment was for 10 o'clock and I announced my arrival at 9.50 (10 minutes early) I waited for another 35 minutes when I had to go back to service reception to say I was still waiting. (Not great service)I'm sure you agree.
28 November 2024
Darren very friendly and efficient. My car returned to me within the estimated time frame - serviced and spotless.
28 November 2024
Richard and his 2 female colleagues arranged to turn around the job while I waited, the best possible scenario for me.
27 November 2024
Fault fixed same day.
27 November 2024
First class
27 November 2024
Handled very efficiently
27 November 2024
Work was carried out in a timely and expert manner.
27 November 2024
Disappointing that realise that a simple thing such as topping up the water in my windscreen wasn't done
26 November 2024
Great attention to detail from all staff at all touchpoints
26 November 2024
The car was in for two Recalls - all done on time & unexpectantly got a gift on checking out. Our Service lady was exceptional!! Stephen our driver into the city and back was exceptionally considerate..
26 November 2024
Very satisfied. Car finished on time and cleaned as well. ?? Thanks to Darren.
26 November 2024
Work done well and quickly
26 November 2024
They done exactly what they said they would do and within the timeframe quoted. No issues at all.
26 November 2024
Front tyre n/s blew out nearly causing serious accident, 6 days after service and health check which I was told on video everything in good condition including tyres.
25 November 2024
Always helpful
25 November 2024
Car is like new after servicing
25 November 2024
Excellent customer service by Chris
25 November 2024
No issue with this particular branch but the contact/help centre service is poor.
25 November 2024
Everything could not have gone any better , from the minute I arrived I was greeted and seated with a lovely coffee. I then had a lovely lady come and speak the whole process through with me. This enabled me to go ahead with the rest of my day hands.
25 November 2024
A lot of detail in what their doing plus pricing other work that needs doing
24 November 2024
My car was just 9 months old when it needed a part fitted when my car was returned 5 days later not abit of petrol left in it
24 November 2024
Easy to book. Professional staff. Good waiting area and coffee, tray bakes etc.
24 November 2024
Uneven experience. good before I arrived - on phone - but once in the showroom I was kept waiting at both ends. Car was ready 30minutes early but then had to waste half of that time waiting to pay.
23 November 2024
Excellent and professional throughout
22 November 2024
Very prompt and efficient
21 November 2024
The diagnosis in the first week was absolutely ridiculous and it's apparent that they didn't know what they were doing and clearly guessing which cost me £1050 labour and BMW £1200 in parts. The customer service was erratic with poor responses.
21 November 2024
Easy to book online. Did not have to wait at the centre. Staff very friendly and obliging.
21 November 2024
Just couldn't ask for more.
21 November 2024
Spot on
21 November 2024
Car cleaned, great service and small gift.
20 November 2024
Everyone was friendly, professional and helpful
20 November 2024
Issue not totally resolved on this visit but team have arranged a future date for final fix.
20 November 2024
Absolutely painless process. Fast and efficient
20 November 2024
From I entered the showroom I was warmly welcomed this contuined with the helpful service team.
20 November 2024
Chris explained and organised everything
20 November 2024
Staff helpful and friendly
19 November 2024
I realise my car wasn't in for a valet but the wash was quite poor/patchy
19 November 2024
all done well
19 November 2024
Still got the problem of the remote software upgrade
19 November 2024
Excellent service from Chris Ruddy in the service department, thorough video and commentary from the mechanic.
19 November 2024
Im very happy with the work I got done and the service I was provided
19 November 2024
Very professional the service from Bavarian is brilliant I wud recommend them to anyone ????
19 November 2024
Car was checked over thoroughly and I have complete confidence in the technical staff, which has been built up over many years of coming back to Bavarian for all my servicing needs.
19 November 2024
Very impressed with the detailed video of the underbody of the car
18 November 2024
Went to extra mile to get tyres sorted at same visit
18 November 2024
Excellent care and attention
18 November 2024
Great service from every tram member and competitive costs
18 November 2024
Chris has been amazing in getting me sorted no matter the situation.
18 November 2024
I've been a customer for some 40 years and I've never had a problem yet
18 November 2024
Still awaiting outcome regarding the dent. Hopeful it will be resolved satisfactorily. Appreciate BMW did not shy away from resolution when I got a return call a few days after the event.
18 November 2024
Facilitated my timing and travel requirements and completed service job on time
18 November 2024
Friendly service and nice atmosphere
18 November 2024
No communication or updates while I was waiting
18 November 2024
Satisfied with service and flexibility but again, very expensive especially for a 7 year old car like mine
18 November 2024
The work was done in a very time efficient and no fuss manner, the cafe service whilst waiting was excellent also whilst waiting and as I perused the cars in the showroom I was looked after very well by one of your sales team who went the extra mile.
18 November 2024
Work completed as agreed and within time.
18 November 2024
Total professionalism. Everything ran like clockwork and the staff couldn't be anymore helpful
18 November 2024
Very good
18 November 2024
Because the help was amazing
18 November 2024
My repair was a call back which was carried out very quickly and a pleasant experience overall.
18 November 2024
Excellent service & customer care
18 November 2024
Great service
17 November 2024
Excellent service and staff always helpful. They always go the extra mile to get to get ur vehicle back as quickly as possible as possible
17 November 2024
I had no complaints
17 November 2024
Quality of service
17 November 2024
The Service Team at Bavarian are excellent!
17 November 2024
nothing too much trouble
17 November 2024
Best in the business! Always a professional & friendly experience, from the welcome on arrival to the service team. Special thanks to Jenny & Richard.
17 November 2024
The only reason I didn't give 10/10 was the surprising price for the temporary tyre puncture fix kit at nearly £800. It hardly seems worth it compared with the cost of my annual breakdown cover.
16 November 2024
Job was done with no issues but I suggest you buy your technicians some crayons and paper so they don't have to draw over the paintwork of customers cars. Not happy with dirt being rubbed into my paintwork for no apparent reason.
15 November 2024
On starting the car after the EGR recall the service light came on, indicating the car was overdue a service. Could not be resolved on the day, so car was collected by Bavarian and fixed approx 10 days later.
15 November 2024
All work was completed very quickly and with minimal inconvenience to ourselves.
09 February 2025
Jim was great and everything went smoothly