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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
578 ratings and 393 comments received in the last 90 days.
12 October 2026
Could not have asked for a better experience, friendly, and nothing too much trouble. Daniel was very helpful and would definitely recommend him.
10 October 2026
Car came in before time..all extra performance parts fitted to kit..car in a very clean polished state.
10 October 2026
The overall process of buying a new car was made simple by the staff who took care of everything. Very pleased with the way I was treated by the sales team. Top marks.
09 October 2026
The service I received was fantastic from start to finish. Daniel was great in terms of helping me with the spec and answering my many questions over the weeks leading up to the delivery of the car. All other staff were very friendly and welcoming.
09 October 2026
Tracey Adair was excellent as always he is fantastic to deal with and makes everything very easy and seamless
09 October 2026
All staff extremely friendly and made me feel welcome. A special mention to Tracey Adair who was extremely friendly, helpful and professional in dealing with my purchases, nothing was too much trouble for him, an extremely valuable asset to have
08 October 2026
From the moment I walked through the front door I was made to feel very welcomed at both deciding and collection stages. Dan McFeeters was patient and full of knowledge in all aspects of the car itself and finance side of things.
07 October 2026
I have been buying BMWs from Bavarian for over 30 years. In those years I have had nothing but great experiences when purchasing my new cars. The quality of personnel in sales, servicing, finance and the reception staff could not be improved on.
06 October 2026
Excellent customer service from all staff we encountered during our purchase James Woods was a professional and caring sales exec.
05 October 2026
Outstanding service as always. Been with Bavarian for over 20 years .
05 October 2026
From our initial appointment, when we were unsure what to do with our current car, Gary took the time to talk us through all of the available options, both from a used car and new car perspective.
30 September 2026
Dan and the team were fantastic and really helped me find the best car and deal for me.
29 September 2026
Professional service from Andrew graham and Mathew Purdy
27 September 2026
Christopher was very patient as I wasnt sure which vehicle colour to choose. He was very knowledgeable about all the specifications. Your lucky to have such a competent person working for bmw. The variety of cars in the showroom and coffee was great!
27 September 2026
Lovely showroom, plenty of cars to see, different interiors available to see. Lovely coffee area with home baked treats. Staff efficient and friendly
25 September 2026
I dealt with Jim Kearney who always delivers excellent service anytime I have purchased a new car over the last number of years. Everything went very smoothly from ordering car and then picking it up ensuring I received the best outcome possible.
19 September 2026
Professional service which met all my expectations.
16 September 2026
Always happy with service provided by Jim Kearney
14 September 2026
Everything was carried out very smoothly and professionally. The salesman was excellent. He explained everything fully, answered my questions with expertise and kept me fully up to date on my car's progress.
13 September 2026
Jim Kearney explained all the purchasing proceedures with me and kept me informed up to date of delivery . Having bought several BMW cars Jim was very aware of my likes and suitability
11 September 2026
We have bought several new cars over the years. As usual, we were given a good experience by Jim Kearney.
08 September 2026
Excellent Service and friendly service
08 September 2026
Friendly and knowledgeable advice allowed us to select the right car for us. The sales process, including early voluntary termination of existing finance and transfer of cherished number seemed overly complex but was conducted efficiently.
06 September 2026
Excellent service from start to finish! Thank you
06 September 2026
Friendly and professional
06 September 2026
Dan McFeeters was superb for the purchase and delivery of my new X5. He took time to understand my needs and invested time to source a vehicle that was suitable, going above and beyond. 4* instead of 5 due to lack of indoor delivery bay in rain.
02 September 2026
From the introduction to Tracey Adair through to the test drive to soring out the finance and handover my experience was very courteous, simple, no hard sell and all my options for the purchased was consider. Tracey made the whole experience easy.
01 September 2026
Before calling at Bavarian, we had called in 3 other car dealerships and were ignored by staff in each of them. When we arrived at Bavarian, we were greeted at the door, offered tea and coffee and sat only a few minutes before Dan was with us .
29 August 2026
I wasn't told there was only one key until after I'd paid for the car. Having only one car, my husband and I both need keys. Offered an e-key, which won't work with our phones. Now offered a second key for £400. This has really spoiled our experience
28 August 2026
Everything was attended to in a business like and efficient fashion
25 August 2026
Excellent customer service. William Tang the sales person was friendly and professional, and made time to answer any questions.
25 August 2026
Have used Barvarian on several occasions. The customer experience provided is always of rhe highest standard.
20 August 2026
Service and all details covered.
16 August 2026
1st class service all round from ordering to delivery.
04 August 2026
Simon Hanna is a friendly and engaging salesman, who asked lots of questions about what I wanted. He didn't try to shoehorn or pressure me into anything less and he worked with me and another dealer to meet my needs exactly.
01 August 2026
Overall, I was completely satisfied with my experience. There was some confusion around the registration of my new vehicle as I had opted to keep my previous number plate, However, a call to my own insurance provider averted any potential delay
01 August 2026
Made feel welcome and got the impression they want to help me buy the best car to suit me.
01 August 2026
Bavarian BMW offers a seamless experience. Niall Oates is very well informed engaging and has a particular skill in identifying and meeting needs. Other staff are equally well trained and making it a pleasure to visit the showroom.
31 July 2026
All staff are very friendly and courteous
30 July 2026
From start to finish the service was first class. William who I dealt with was amazing and I would recommend. He was so helpful and made the process so easy
28 July 2026
Controls emplained in full
27 July 2026
Sales staff very knowledgeable and helpful. Particular mention to Dan McFeeters and Jason Thompson. Both were really helpful and provided an excellent handover. Would highly recommend.
18 October 2026
Service
18 October 2026
Service receptionist was excellent, problem dealt with efficiently and to my satisfaction. thank you.
18 October 2026
Extremely helpful staff. Easy to talk to and very friendly.
18 October 2026
Service was good and I was kept well informed by Chris throughout the process
18 October 2026
I am very happy with the service I received from Bavarian and was impressed with the way I was treated during my recent visit.
18 October 2026
Efficent and done on time
18 October 2026
I was kept well informed and updated during the day as a full service on my car was carried out with ease and without any problems. The service staff member P.. was extremely courteous and helpful.
17 October 2026
Excellent quick first service to my X5
17 October 2026
Everything was as it should be
16 October 2026
Bavarian went above and beyond when my car had a small fault they were able to fix and service the car all in one visit
16 October 2026
Had to chase them up to find out when my car was ready (it was ready 4hrs before I called) and then was left to again push for collection from work back to the workshop(after they had dropped me to work in the morning). Disorganised.
15 October 2026
Car has had a problem with a noise from brakes low speed braking. They listened to my complaint and took it forward to get a positive outcome. Throughout the experience they were attentive and professional.
15 October 2026
The work was carried out as described and in a timely manner.
15 October 2026
Amazing customer service and very friendly people
14 October 2026
Helpful staff and nice environment
14 October 2026
The staff were very welcoming and job was finished quickly.
14 October 2026
Everything was clearly explained and the process went very smoothly. They even gave me a lift to the office when my car left in, which was much appreciated!
13 October 2026
Service experience was smooth from handing over the car to taking my car back after service. Chris was very helpful and know his work.
13 October 2026
Very quick service, kept informed throughout and very pleasant staff.
13 October 2026
When I arrived for my appointment to have the airbag checked, reception had no record of my booking. I waited for 1 hour until it was sorted. The work was carried out successfully within a further1/2 an hour
13 October 2026
STAFF VERY PLEASANT AND DEALT WITH ME VERY EFFICIENTLY
13 October 2026
arrangements were conducted professionally by sales - Simon- then Service -Sam. I was provided with a courtesy car then kept informed every day as to progress.
12 October 2026
Standard 1st service, plus a few odds and sods - all dealt with a very friendly yet professional service team member.
12 October 2026
I was totally satisfied. It all went smoothly and efficiently. Everyone I encountered was professional and courteous.
12 October 2026
All work carried out as booked in for.
12 October 2026
Quick, friendly service. The service rep I was dealing with was very helpful.
12 October 2026
Fantastic customer service
11 October 2026
Excellent service and very attentive
11 October 2026
Great service
11 October 2026
Very accommodating with change of time
11 October 2026
Generally a good experience but we had to wait much longer than originally expected and could have gone out for lunch if we had been informed it would be longer.
11 October 2026
My car feels good, and I know it is safe.
11 October 2026
Efficient Friendly staff Chris Ruddy was very helpful and polite.
11 October 2026
What i was told would be an overnight fix turned into 2.5 weeks with a curtesy vehicle only supplied for the last few days despite being high priority due to being a district nurse
10 October 2026
When I BOOKED my electric car service I agreed to wait the two/two and a half hours. FIVE hours later I was leaving. At no time did anyone speak to me to alert me to this time delay. When I called to pay, I was told there was a workshop problem
10 October 2026
Was not told what service work was carried out on my car including was the recall completed- also no paperwork regarding the service was provided- it was a very transactional process from dropping the car off to collection- efficient yes but!
10 October 2026
Heidi Ashbridge your service administrator was professional and very helpful. Moreover, because the car was going to be with you for 3 days we asked for a courtesy car which Heidi was happy to arrange.
10 October 2026
Richard and Sam we're very attentive and helpful
09 October 2026
Was kept informed by Jenny throughout the service period. Everything was discussed and agreed upfront with no surprises.
08 October 2026
Staff all as you would expect, thank you.
08 October 2026
Start to finish Richard looked after us from sending reminders to updates. Sam very helpful when collecting vehicle.
07 October 2026
Work completed on-time.
07 October 2026
The service advisor was very knowledgeable and helpful
07 October 2026
Issue was dealt with quickly and efficiently.
07 October 2026
Treated well
07 October 2026
Excellent customer service and very friendly staff
07 October 2026
For the first time a car of mine was ready on schedule.
07 October 2026
Car door and steering wheel damaged when the seat was being repaired. Having to chase up the repair of the door myself still, after 2 weeks
07 October 2026
Only have the car a year. Took out Gardx they won't cover wheel and Bavarian aren't covering it either.
07 October 2026
Richard in the service dept was first class, very pleasant to deal with and he kept me informed of progress.
07 October 2026
No communication from you
07 October 2026
Very helpful
06 October 2026
Excellent service. Very satisfied.
06 October 2026
Love bmw very professional
06 October 2026
Work was carried out in the time specified and the car wash was perfect.
06 October 2026
Fast and efficient replacing a tyre which is hard to source
06 October 2026
my car was in for an emergency service as the drivers window collapsed so I am very appreciative for this but I had some issues concerning how I was responded on my initial contact with the service department and when I delivered my car
06 October 2026
Car was not washed or hoovered , despite requesting this, poor attention to detail, not what I would expect from a service costing well over £200
06 October 2026
All good
05 October 2026
My request was dealt with promptly by Chis Ruddy. He was polite and courteous and kept me updated at all stages that my vehicle was in the workshop. He is an extremely polite, knowledgeable and friendly member of staff.
05 October 2026
Excellent treatment by staff and management
05 October 2026
Friendly staff who seemed to be expecting me
04 October 2026
The service advisor Samuel was excellent However upon checking my final bill I have noticed £5.75 screen wash even though I had already topped this up the day before. Also I was charged for a new key battery there was nothing wrong with original.
04 October 2026
Called in with an issue which was dealt with while I waited
04 October 2026
Service was set up and done. My car was collected and returned in good time.
04 October 2026
Very good customer service and quick service
03 October 2026
Straight forward and assisted by staff immediately
03 October 2026
Great service
01 October 2026
Great communication. Appointment punctual.
01 October 2026
Quick efficient service.
01 October 2026
I was served promptly by friendly and informative staff. The refreshments were excellent with great service
30 September 2026
Samuel was professionally courteous and a pleasure to deal with. My car was booked in for a recall issue that had planned to be around 2 hours. I got a call within the hour and all in all a very pleasant experience
30 September 2026
I would like to take this opportunity to express my sincere appreciation for the exceptionally professional manner in which your team carries out its work.
30 September 2026
All the staff were very pleasant and the waiting area was very comfortable with excellent refreshments.
29 September 2026
All went to plan with my booking and the job was completed on time
29 September 2026
Excellent service
28 September 2026
Smooth proceeds and issue dealt with on the day and resolved
28 September 2026
Car taken 1st thing and returned back within a very reasonable and short period of time, with work completed.
28 September 2026
All aspects of the service were dealt with professionally and on time.
27 September 2026
Great service by advisor I was with on the day.
27 September 2026
Professional service.
27 September 2026
Excellent service from the team at Bavarian BMW.
27 September 2026
The coffee in the reception area is excellent and the complementary wash and clean eases the servicing cost.
27 September 2026
Left bmw m2 in for oil service and brake fluid change! Unfortunately they broke my oil filler cap so had to wait 4 days to get car back ! But overall good customer service ??
27 September 2026
We had a warm welcome from everyone. The waiting area was comfortable with a great variety of refreshments. The check on our vehicle took less time than we expected.
27 September 2026
Service very efficient
27 September 2026
At booking the service on the phone there was clear information as to what the service would entail and its cost. On the day the booking in of the car was straightforward. The message following inspection that no other issues arose was appreciated.
27 September 2026
I have marked this down not based on service recently which was only for front brake pads but required the car to be away all day but for the fact that these brake pads were needed 6 weeks after major service
27 September 2026
Friendly and attentive service
27 September 2026
The service appointment was easy to make. I was given the option of a 7.30am slot which I took. Chris helpfully checked me in and kept me updated during my wait. I was offered coffee, water & fresh bakery treats. I'd a very positive experience.
26 September 2026
The service advisor, Katie, was very helpful in explaining an additional fault diagnosed with the car when on site for a minor service and for discussing remedy with her manager and then phoning me straight back.
26 September 2026
I don't feel the service was value for money. Service, brake fluid and pads for over £1100 seems very excessive for a 3 yr old 1 series
26 September 2026
Professional friendly attentive approach from staff. Issue with warranty which staff worked through and resolved in the correct manner.
26 September 2026
Chris Ruddy helped book me in to the corrwct servi e for my needs
26 September 2026
Always a pleasant experience to visit Bavarian in Belfast. Made to feel welcomed and kept informed throughout. The car was returned on a recall. And whilst I had to ask again to ensure that a lift back was arranged, it was sorted no questions asked
26 September 2026
Fast efficient and well explained remedial work carried out following good sound communication.
25 September 2026
Great service
25 September 2026
Everything went smoothly. Changing my car was stress free because the staff are efficient and professional
25 September 2026
Good communication and very friendly staff
25 September 2026
First class service and support from the maintenance department as always.
24 September 2026
Very pleasant experience with friendly helpful staff from start to finish.
24 September 2026
Engineering team : 5* Customer service team 3* Recieved multiple updates from the Bavarian Engineering team. Recieved 0 update from my dedicated customer advisor.
24 September 2026
All the requests were fulfilled
23 September 2026
Excellent from beginning to end
23 September 2026
Car booked in for routine brake work. Expected to collect the car in the afternoon. Informed later that a part was not in stock and I agreed that the car would stay until the following day. I had to take the bus home and back up the following day!
23 September 2026
A positive experience, pleasant and efficient staff!
22 September 2026
Car has had 2 major suspension and steering faults before hitting 10,000 miles. When I raised concerns about the safety concerns I have and low confidence I was offered a trade in at £10k less than what I paid.
22 September 2026
Everyone friendly, especially the staff at the coffee counter. They kept offering tea, coffee and other drinks while I waited for my car. Quick turn around on my car.
22 September 2026
Pleasant staff , looked after in coffee area. Car washed and cleaned.
22 September 2026
Effective and efficient service
22 September 2026
Painless
22 September 2026
Works were completed as requested. Chris Ruddy, Service Advisor, was helpful, knowledgeable and courteous. I've been a loyal cutomer of Bavarian and the wider Agnew Group for over 30 years and always feel my vehicle is in good hands.
21 September 2026
From we walked into reception to receiving my keys back and shown to my car the service was exceptional. The job was a recall and was booked in for 2 hours, it was ready in one. Thank you Bavarian.
21 September 2026
Great customer service
21 September 2026
Well looked after
21 September 2026
The overall experience was very positive and was made very easy by the person I was dealing with.
21 September 2026
Very welcoming staff on arrival followed by very pleasant coffee dock and seating area and staff very quick to serve with refreshments. Then arrive at service reception to book car in with first class attention from the manager.
21 September 2026
A special mention to an incredible after sales team for providing another faultless experience
21 September 2026
Chris dealt with my query so quickly and was super helpful at explaining everything.
21 September 2026
The customer service provided was absolutely excellent. Special mention to Katey, Jenny and Richard, in the service department, who went the extra mile to ensure everything was fantastic. Thank you
21 September 2026
All staff were very helpful and as usual very efficient.
21 September 2026
Had to wait an excessively long time. Service staff compensated this by not charging for labour.
21 September 2026
From I was greeted at the door to the second I left I cannot commend them enough. The service advisor that dealt with me, Sarah Henry, was brilliant. She had my car in and out in no time and had my loaner car ready to go as soon as I arrived.
20 September 2026
Experience was very good as was service but fault reoccurred 24 hrs later
20 September 2026
The recall notice was dealt with appropriately and another fault was explored. The reception staff are excellent and make you feel welcomed and valued. The service staff member was helpful and kept me informed of progress etc.
20 September 2026
Great customer service from Sarah Henry who is friendly and helpful. She deserves 5 stars but I'll explain my reasoning for 3 below.
19 September 2026
Excellent service as usual
19 September 2026
met Jim & Richard, very down to earth guys
18 September 2026
Left the car in at 11am & was told it would be ready at 4pm. I hung about Boucher Rd all day having taken a day of work only to arrive back at 4pm & the work was only starting. I had to then wait another hour & 30 mins in the show room.
17 September 2026
Friendly and relaxed
17 September 2026
Great place to do business and feel your custom is valued.
17 September 2026
Good service levels as usual thankfully but issue arose with car day after return after a lengthy stay which was somewhat surprising thanks
17 September 2026
Excellent service. I was given a timeframe to attend, coffee while I waited and kept informed throughout. Very good communication and a spotless car returned to me.
17 September 2026
Sarah who dealt with my issue was positive and helpful from my first interaction and proactively acted on my behalf to get bmw to cover the fault beyond excess. The car was fixed and ready as advised.
16 September 2026
Very disappointed not the usual standard
16 September 2026
Exceptional service from Bavarian Garages! Karl made booking easy, Richard gave a warm welcome, and it was great chatting with John, Andy & Chris who always make me feel valued. Top-class as always.
16 September 2026
I didn't present the car my wife delivered.
16 September 2026
The Bavarian Service Team at Boucher Crescent provided a first class service. A special mention to Jenny Muckle, Senior Service Advisor who was so helpful and kept me informed throughout the time my car was in for repairs.
16 September 2026
Staff very efficient and friendly.
16 September 2026
Excellent service as usual
15 September 2026
All well organised. No problems.
15 September 2026
Following the safety recall my car display still informs me every time I get in the car that a safety recall is due. Asked about this after work done and informed it would be updated - that was 2 weeks ago. Was any work actually done on car?
15 September 2026
Totally satisfied with the courtesy of the staff and their efficiency
15 September 2026
Slight delay when I arrived to book car in, waited over 15 mins before someone came to me but after that all went well, car brake fluid change and a good wash
15 September 2026
The team at Bavarian Garages Belfast gave my car a brake fluid service, the cost was really fair and included a wash and interior vacuum. I'm delighted.
15 September 2026
Over and above the straightforwardness of the oil and filter service, Robert and Jenny managed to get a last moment requirement for two rear tyres organised and fitted - all within the fast lane service timeline so as to not keep my wife waiting??
14 September 2026
Service was booked at a time suitable to me and was performed to the agreed timetable by a friendly staff
14 September 2026
Good communication and full understanding of what needed done and how much it was going to cost
14 September 2026
Always a pleasure to visit Bavarian as they know how to take care of their customers. Richard McKnight is exceptional in his role.
14 September 2026
my car was in for a recall, replacement drivers airbag. It was returned to me with the large airbag light in the consul on. I was told this was on when i left car in. After my protests airbag was refitted
14 September 2026
Overall very pleased with the service ..At the end there was. a slight delay in returning my keys . but when i asked they were quickly found
14 September 2026
Appointment simple to arrange, very straightforward, time taken to carry out the work perhaps took a little longer than initially advised.
13 September 2026
Friendly, courteous and professional
13 September 2026
Customer service was fantastic
13 September 2026
Excellent service. My car was in for a service.
12 September 2026
Quick drop off a drink while waiting on my wife to collect and a friendly call early next morning to say my car was ready
11 September 2026
Great service. Nice people.
10 September 2026
4 1/2 hours to change tyres. No communication on progress. No sense of urgency. Bavarian blaming Alphabet! Was sent out to the carpark to find my car which was still in the garage. Took another 15 mins to get someone to drive it out! Poor!!
10 September 2026
Very prompt and excellent service
10 September 2026
Great service from all the team, especially Richard and Jenny, i could not ask for more !!
10 September 2026
Superb service yet again from the Bavarian Team!
10 September 2026
Friendly, quick and helpful from initial phonecall, drop off to pick up. Did a great mini-valet too which was unexpected but very well received.
10 September 2026
You sent an email stating I needed a service when I fact it was a brake fluid service. My service is due next week. If you were customer focused and appreciated the inconvenience of getting to BMW,getting g a taxi home and return taxi to collect my
10 September 2026
Because I was lied to n more than one occasion and the customer service after sales is awful worst I have ever experienced. Zero stars if I could 1 is to many
10 September 2026
The staff who looked after me during my visit were efficient.
10 September 2026
Fault that I reported was not fixed (seat) and ended up with car for a day linked to an issue that was picked up on the pdi (door seal).
10 September 2026
Great company to work with especially Richard and Andy top lads thanks highly recommend ??
10 September 2026
Very happy customer. Extremely well cared for at the BMW centre. Complimentary coffee, friendly staff, bright showroom. What more would you want!
10 September 2026
Totally professional and efficient. First class customer service.
09 September 2026
Hassle free service
09 September 2026
Would have been 5 star but when starting the car it was light up like a Christmas tree but was all sorted within minutes and got umbrella so was all good. Thanks for the umbrella.
09 September 2026
Chris and Jenny provided outstanding service.
09 September 2026
Please get your car washing skills upgraded
09 September 2026
Excellent service friendly and professional
08 September 2026
Very efficient and good service
08 September 2026
Excellent service.
08 September 2026
Polite positive staff upon entering
08 September 2026
Arrived 5 minutes before time and was seen within the time I was booked in
08 September 2026
Problem solved
08 September 2026
Very friendly and knowledgeable staff.
08 September 2026
Customer service - ended up spending a lot of money, but I was updated at every step, given options at every step, felt considered throughout and I'm happy with the parts and work.
08 September 2026
Great
07 September 2026
Courteous reception. Timely service
06 September 2026
Excellent service from Richard
06 September 2026
Poor service on the day. Booked car in for 7.30 it wasn't taken until 8.30, I didn't get away until 12.45pm
05 September 2026
Excellent. The service staff are so friendly, so much better than going to the local garage and being politely being told to f off and come back in 2 weeks ?? Plus the guy waiting in the queue was over entitled your staff where so friendly to him
04 September 2026
Staff efficient and courteous. Car service undertaken professionally and promptly as arranged. Car returned cleaned and the complimentary coffee was very welcome
03 September 2026
The garage fitted me in at an early time, my point of contact was friendly and directed me to the mybmw app, aaked if i wanted car washed
03 September 2026
My car was returned with a series of black lines above the front passenger door, not somewhere that this could have been damage caused by other means. Previous car was returned with strange bubbling on some areas as if a heat tool had been set on it
03 September 2026
It was not a very expensive car to get a recall fix but they treat you there like a rich person bmw amazing people highly recomend
03 September 2026
Nice waiting area. Enjoyed a cup of coffee too. Good communication/update via text on progress of airbag recall work on the day.
02 September 2026
Very helpful staff to work with
02 September 2026
Lovely environment. Coffee lunge staff were so friendly and attentive. Very good service all round.
02 September 2026
Quick, reliable, honest, great amenities while waiting
02 September 2026
Really good service.
02 September 2026
Overall excellent service courtesy of taxi into city centre booked in for 10 o'clock and recall done car washed and left the premises by 1oclock
02 September 2026
Everything was managed promptly & professionally
01 September 2026
Quick reliable service
01 September 2026
My service indicator on the dash was not reset after being serviced and it shows it still needs a service.
01 September 2026
Chris was excellent to deal with during our consultation
01 September 2026
Booked the car in for 10.30am..was told it would be 4 hours. Car finished at 5.15pm in time for me to join massive rush hour traffic. Was told they had a lot of cars booked in. I delivered the car for 10.10am...
01 September 2026
Pretty good but a bit of a wait on collection
01 September 2026
Nice staff, professional but very helpful and friendly. Free coffee and cake, service better than many coffee shops is great while you wait. It's the overall service and reliably of the car that keeps my husband and I both driving BMWs from Bavaria.
01 September 2026
Very efficient and friendly professional service
01 September 2026
Not all the issues I asked to be addressed were.
31 August 2026
I was asked to pay for investigating the warning light, but did not. The car was returned with the tyre-pressure warning still on. Although it passed its MOT, I then had to take it elsewhere to resolve the issue. Very disappointing service.
31 August 2026
Richard and Andy were superb from start to finish. Highly recommended
31 August 2026
All requests were fully met and attention to detail was ?? by all service staff and technicians
31 August 2026
As always staff make u feel v welcome. Nothing to much trouble. From the coffee stop to the service team excellent.
31 August 2026
Looked after from going in today leaving
31 August 2026
BMW Boucher Road Belfast were very efficient and helpful and the provision of beverages while waiting made for a stress free experience.
30 August 2026
One of my parking sensors had failed and it had a stone chip so wasn't covered under warranty .I enquired about the cost to get it fitted and was quoted £450.and they needed to keep the car another day. I purchased the sensor and decided to fit myse
29 August 2026
Clearly set out range of costs and works required to bring vehicle up to necessary specifications before MOT.
27 August 2026
On arrival, the lady behind the desk was helpful. She asked me if I would like my car to be cleaned complimentary. I replied, "Thank you; that would be great." It wasn't cleaned and it was still behind the barriers. country garage next time.
27 August 2026
The service manager knew I was waiting and he asked a girl to let me know when my car was ready, the service complete, it was being valeted. I waited for well over an hour and went outside. My car was sitting ready. She had forgotten to let me Know.
27 August 2026
Friendly team and great service
27 August 2026
Very friendly and accommodating David is so welcoming!
26 August 2026
Since the car has been returned I have noticed that a wiper blade is not cleaning the windshield and there is a noise thank you from them.
26 August 2026
The work was completed and my car was ready at the agreed time. Everyone was very welcoming and accommodating. I would like to commend Richard McKnight for the service provided - exceptional!
25 August 2026
Rachel was very helpful and sorted whatever I asked to be addressed
25 August 2026
Very helpful and pleasant people. Richard was top class ar explaining the need for, and method used , the procedure. The coffee is superb.
25 August 2026
After arriving at the service desk and giving my details was told to wait in the lounge area and after a wait of 30 minutes was still no further on. 30 minutes to leave a car off is not really acceptable
25 August 2026
Completely satisfied because I was very well looked after throughout the entire process of finding the causes of the car's problem, and the cure by Sarah, and the maestro himself Richard McKnight.
25 August 2026
Very satisfied with the overall experience
25 August 2026
Service was as expected
25 August 2026
The service advisor, Richard McKnight, was welcoming, knowledgeable and kept me informed of progress.
24 August 2026
Excellent service
24 August 2026
Very pleasant and efficient staff who made me most welcome and clearly described the service to be completed.
24 August 2026
Sarah was fantastic from start to finish, even organising a lift into belfast city and a collection back to Barvairian by 2 very nice men , i think steve was one but cant remember the other one . It hasnt rained sinice so hopefully no more leaks .
24 August 2026
Justified completely
23 August 2026
How do i see what was done for the service? There was no feedback or advisories or details returned... Or better to get a written receipt from an independant garage me thinks.
23 August 2026
BMW is very high quality and satisfied service with every single customers! Christopher McVeigh was the one who serviced me from head to now, look after me and take care of the BMW car for me, I'm really happy to had a car from BMW and Christopher!
23 August 2026
Given slightly different information by two different personnel.
23 August 2026
Usual good service with detailed report of findings. No significant problems detected.
23 August 2026
Professional and Friendly staff. Fast service at parts desk. Easy online tracking of servicing updates along with video links. Complimentary gifts when collecting car.
22 August 2026
Checked my car in with Jenny who looked after me very well. All work completed as promised. Jenny kept me up to date on all that was happening and was very helpful On collection my car was washed and Vacuumed and ready to go..
22 August 2026
Very friendly staff and good communication
22 August 2026
Overall the experience was good, in that I got an early appointment and the experience was positive. That said, I wasn't really sure whether the issue was resolved. The same problem reoccurred within days and I am most likely going back to BMW.
22 August 2026
Communications and work to car were completely satisfactory.
22 August 2026
Andrew Graham took responsibility for dealing with my issue and was very efficient and helpful, making the process as easy for me as possible and ensuring speedy resolution
21 August 2026
Great service as always. As usual, Chris Ruddy handled our issue perfectly.
20 August 2026
They went above and beyond to facilitate the collection and repair of my car with the least inconvenience to me.
20 August 2026
Booking service and support on yeh day were very good. Unfortunately car wasn't washed or valeted when returned. They then took it back in but poor valeting then completed.
19 August 2026
Excellent service as always from all staff at Bavarian. Heidi in Service looked after my car, ensuring the Health Check was performed and work explained. Aoife in Customer Hosting was friendly and helpful providing great coffee & tasty bites to eat.
19 August 2026
Smooth experience issue sorted quickly communication was good
19 August 2026
Very courteous and professional input from everyone.
19 August 2026
Requested that interior of car to be cleaned but it was not done. it was not happened on my last visit.
18 August 2026
Amazing customer care.Tony
18 August 2026
Staff efficient and offered tea while I waited.
17 August 2026
Staff friendly and courteous. Reception comfortable and welcoming. Work completed on time and vehicle returned in beautiful condition having been washed and vacuumed.
17 August 2026
Everything was dealt with fully to my satisfaction and in a timely manner
17 August 2026
From beginning to end the process is effortless
17 August 2026
Service on time no complaints
17 August 2026
Good
17 August 2026
Fixed the problem with the car
16 August 2026
Clean surroundings Helpful staff Delightful coffee
16 August 2026
Helpful and efficient service
15 August 2026
Very efficient service and no issues experienced. Bavarian Belfast is a great centre and very welcoming and all the teams are so helpful. Thank you
13 August 2026
Communication was very clear and helpful. I dealt with Jenny in servicing and she was exceptional. She is a great ambassador for Bavarian.
13 August 2026
Overall great customer service! Thank you
13 August 2026
Prompt work at around the price quoted
13 August 2026
Showroom and people are extremely friendly
13 August 2026
My car was seen by your service department on 15 April to deal with a fault that it was recording. 4 months later (during which my car was seen 3 more times) the car is still recording the same fault (now more serious) and my car is due back in the g
12 August 2026
No one seems happy
12 August 2026
All good done as said
12 August 2026
Very Professional
12 August 2026
As always, a professional and friendly service delivered in a timely manner.
12 August 2026
The whole experience is very satisfying. Starting from the ambience, handover of keys, summary of costs to the final drive home.
12 August 2026
Exceptional assistance provided by staff
11 August 2026
Courteous, professional & efficient
11 August 2026
Courteous, polite and professional staff. Jenny explained everything in great detail and kept me up to date throughout the day. She is an asset to Bavarian.
11 August 2026
Richard and his team were very good. Car was well cleaned and all work done well.
11 August 2026
Luckily I checked the boot before leaving, as the plastic cover over the battery hadnt been reinserted. I said to the service personnel and it was sorted right away, so all is well.
10 August 2026
All was great - only slight disappointment was the car hadn't been washed when I picked it up having been offered would we like it washed ! Very small thing and easily missed ..otherwise great
10 August 2026
Wrong part ordered so an extra day without car.
10 August 2026
Received great service from when I dropped the car in for the service to when I picked it back up again. Work was completed on time.
10 August 2026
Efficient service.
10 August 2026
I was dealt with on-time and the car returned to me on-time. The free wash was appreciated.
10 August 2026
I was promptly attended to on arrival; was informed of the situation with my car while being serviced, and had a comfortable area to rest till the service on my car was completed.
10 August 2026
Professional staff and customer service.
10 August 2026
Despite what seemed to be a significant admin error on the setup of my service plan, my service adviser worked diligently to resolve and find a solution meaning the service was carried out, costs dealt with and his professionalism was second to none
09 August 2026
problem sorted out with speed.
09 August 2026
Personal friendly service great communication
09 August 2026
Simple door knob cover replacement turned to nightmare. During first fitting services damaged door panel (clip and leather). Noticed this when returning home. Local dealer took the car back to fix it, but damaged leather again by leaving black mark.
09 August 2026
Professional and efficient service.
09 August 2026
They scratched my car badly and never said I had to go back into the showroom to tell them. I was treated like a second class citizen for driving a six year old one series
09 August 2026
Excellent customer service before, during and after the service.
09 August 2026
Waiting around and ignored waiting to speak to someone both times dropping off the car and picking it up
09 August 2026
Staff were patient in managing my issues thank you to Sarah and Nicola for a polite and efficient service
08 August 2026
Staff have been helpful and professional dealing with me.
08 August 2026
Fast efficient service. After not even having my New car 6mths it failed the MOT! Gary and the service team did all they could to find & fix the fault, and get it back through the MOT before we went on holiday. Appreciate all their help thanks again.
08 August 2026
Based on the welcome at the door from staff. They always seem happy to see the customers. The service was quick and the coffee excellent.
08 August 2026
Swift team & very simple procedure with Richard.
08 August 2026
Fabulous service from Heidi and Colleagues as usual.
07 August 2026
Friendly staff, excellent reception area and coffee, kept well informed and free car wash.
07 August 2026
The sales men are great and excellent service A++++
07 August 2026
From the point of handing over my car via Jenny Muckle at Service reception and taking time with the service engineer Alan, I felt well supported throughout and well informed as the issue was diagnosed and addressed. Thanks also to Jim Kearney.
06 August 2026
Excellent customer service
06 August 2026
I was in the coffee Dock for 2 hours, no one came over to me, I had to ask for a drink they were all talking and on their phone
06 August 2026
Comfortable relaxing area to wait for the service to finish.
05 August 2026
I am satisfied as there were no issues. My car was left in, it was serviced and returned, everything was ok.
05 August 2026
I arrived on time, waited a further 15mins and when I went back to service area I was asked again if I checked in. The service area was not busy. When I returned to collect car. I had similar experience. I phoned, 1hr later when I got a call back
05 August 2026
I already did this and am further disappointed at no reply. Please find my previous thoughts.
05 August 2026
All very good ..excellent after service, extremely helpful
05 August 2026
Received text at 12-15 to say car was ready - went to collect car was not in fact ready and was another two hours. Be recalls provided courtesy car and gift pack neither was given by bmw
05 August 2026
It was a smooth experience and the team were able to action the suggested additional work while I was there with effort to make sure I could still leave when I needed to.
05 August 2026
The service was good and carried out on time
04 August 2026
Very efficient service
04 August 2026
all carried out in time I was told
03 August 2026
Fixed the issue under warranty and job was completed quickly
03 August 2026
£1015 to replace water pump. Unfortunately this cost wasn't clearly communicated until the work was complete and I was handed the credit card machine. Prior to that I waited approximately 5hrs for a diagnostic check to be completed.
03 August 2026
Friendly and helpful throughout.
03 August 2026
Another pleasurable visit.
03 August 2026
Excellent service. Length of weight is long as it takes a full working day on a small fix. All in all great staff
03 August 2026
I received excellent personal service from Richard McKnight on both leaving and collecting my car.
03 August 2026
Enjoyed it.
02 August 2026
Excellent from start to finish
02 August 2026
Pleasant and professional staff
02 August 2026
Friendly staff Very smooth service Car returned cleaned and washed also Very happy with the outcome
02 August 2026
Excellent customer experience from time of booking appointment until prompt return of car.
02 August 2026
Richard and Jenny have consistently and professionally looked after my servicing needs. Nothing is too much trouble to them.
01 August 2026
Andy Cave, Richard McKnight and Bavarian Belfast team provided flawless 5-star service. The fault was expertly diagnosed and successfully repaired. They listened, communicated, and stepped up to help when BMW UK head office refused. Exceptional care.
31 July 2026
Darren Skilling at Bavarian BMW was very friendly and helpful when I left my car in for service.
31 July 2026
Excellent communication throughout from Megan Lowry (Service Advisor) in a professional knowledgeable manner . All expectations by the service department .... the high standard of work carried out . Thank you .
30 July 2026
All repairs completed
29 July 2026
Very helpful staff and efficient
29 July 2026
Issue was resolved on the day and appears to so far to be a sucess.
29 July 2026
I was satisfied generally with BMW but not with the tyre repair call out service who gave me no options other than removing the car to Bavarian.
29 July 2026
very efficient
29 July 2026
All my expectations were fully met.
29 July 2026
All went smoothly
29 July 2026
As usual the whole experience from start to finish was exceptional as being a blue badge holder ment I was able to attend my appointments with the being offered the use off a courtesy car
29 July 2026
Always have to ask for a price match to get the best price. Disappointing after you have purchased a vehicle from a dealership that you find other dealerships offering a better price for the same service. Shows no loyalty to your customer base.
29 July 2026
Good service from Jim and all.
29 July 2026
Everything from booking to collection was perfect and so professional.
29 July 2026
The problem is still not resolved.
29 July 2026
Chris was excellent . Very informative, knowledgeable, great personality and made for a first class experience .
28 July 2026
Good attention received from Richard
28 July 2026
Very friendly and efficient atmosphere. This time, I noticed that it good value for money.
28 July 2026
Everything was carried out to the highest standard. Very happy with the overall experience.
28 July 2026
Expensive and no discount awarded but everything was professionally completed - no issues
27 July 2026
The service received was cold, dismissive and unprofessional.
27 July 2026
We were very well looked after
27 July 2026
Exemplary service and wonderful support from Richard, Jenny and all the team at Bavarian. The fault was identified and the necessary parts ordered in for my vehicle and I was kept fully informed of developments. I'm extremely satisfied.
27 July 2026
Usual efficient and courteous approach from Richard at service department. Everything well explained and handled professionally.
26 July 2026
Everything was dealt with professionally and staff were very pleasant and helpful
26 July 2026
Everyone was polite and helpful. Scheduled safety recall was completed well within the time given. I was kept up to date on the progress of my car by Darren Skilling via WhatsApp.
25 July 2026
Flawless service. Very pleasant staff.
25 July 2026
Service and communication was prompt and professional
24 July 2026
Every aspect of the experience was poor from the moment I walked through the door. I don't know how things have managed to go so badly down hill
FIND Bavarian BMW
Address
- 2 Boucher Crescent, Belfast, County Antrim, BT12 6HU
Opening Hours
- Mon–Fri:08:30 - 17.30
- Sat:09:00 - 13.00
- Sun:Closed
Phone
- 02890 097257
Belfast as well as surrounding areas including Lisburn, Downpatrick, Newtownabbey and Carrickfergus
Address
- 2 Boucher Crescent, Belfast, County Antrim, BT12 6HU
Opening Hours
- Mon–Fri:08:30 - 17.30
- Sat:09:00 - 13.00
- Sun:Closed
Phone
- 02890 097256
Belfast as well as surrounding areas including Lisburn, Downpatrick, Newtownabbey and Carrickfergus
Address
- 2 Boucher Crescent, Belfast, County Antrim, BT12 6HU
Opening Hours
- Mon–Fri:08:30 - 17.30
- Sat:09:00 - 13.00
- Sun:Closed
Phone
- 02890 097269
Belfast as well as surrounding areas including Lisburn, Downpatrick, Newtownabbey and Carrickfergus
13 October 2026
Our salesman was outstanding in everything he did please could Jim know