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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
407 ratings and 237 comments received in the last 90 days.
10 January 2026
Cause everyone we dealt with was very competent.
10 January 2026
Great customer service by William Tang. He made me feel comfortable at all stages of the process. It's a big financial outlay and at no point did I feel pressure to make a decision, unlike I've experienced at other dealers. I would happily come back
10 January 2026
Excellent staff
10 January 2026
Niamh in Motability was excellent in every way.
10 January 2026
William Tang
10 January 2026
From the moment you step through the doors you are made very welcome very relaxed atmosphere
10 January 2026
Efficient &friendly service
02 December 2025
Very well looked after James covered everything and left me feeling confident in my new wheels
26 November 2025
A first class service
24 November 2025
Niall Oates kept me up to date with the delivery of the car and the handover was dealt with in an efficient manner
16 November 2025
I really felt like you were treated like royalty.
16 November 2025
Couldn't fault it
11 November 2025
All boxes ticked, everything discussed with Gary B. regarding the purchase of the M3 vehicle was delivered exactly as requested on handover.
09 November 2025
worst experience That I have d at Bavarian Garages There are certain members of staff who should not deal with the public which totally ruined the experience
07 November 2025
Sales advisor William Tang was friendly, knowledgeable and professional, his approach made the whole experience a real pleasure. Thanks.
02 November 2025
I was completely satisfied from start to finish hence me scoring 10/10
31 October 2025
Outstanding customer attention and customer care.
11 January 2026
Chris Ruddy service dept really helped make the process easy and thorough
11 January 2026
I appreciated the sound and well explained advice as to what was required as part of the service.
11 January 2026
Service & communication was excellent an overall positive experience
11 January 2026
5*service
11 January 2026
Very good and kept me up to date with everything
10 January 2026
Very efficiently and speedy and helpful service by Chris Ruddy our service advisor
10 January 2026
The staff are very helpful and the service is of exceptionally high standard as always.
10 January 2026
Issue was dealt with in a pleasant and professional manner
10 January 2026
Personal
10 January 2026
Service was completed within times advised. Video was received of the service. Everything went as planned
08 January 2026
Excellent!!! I had a flat tyre and rang Roadside Assist to see if they could help. The service was flawless. My car was taken to a the nearest BMW garage. The garage phoned me with an update and some options. I was back on the road in a few hours.
08 January 2026
The issue with my car was diagnosed and an early appointment was arranged to get the fault rectified
07 January 2026
Efficient service. Although I'm not clear if I received the 20% off included in the initial text.
06 January 2026
Great communication and flexibility in dealing with my issue
04 January 2026
Everything attended to.
04 January 2026
No one bothered to wash or hover the car. No courtesy car offered.
04 January 2026
Professional from start to finish.
01 January 2026
Friendly and welcoming staff, tea//coffee while you waited
01 January 2026
Only small negative was with this recall there were no freebies but i had read that other people had got some! Maybe i didnt fit the criteria
01 January 2026
See above comment about excellent service from Richard McKnight
29 December 2025
Car was ready when advised and whole experience was a very positive one.
29 December 2025
When booking service I was told it would take 2 hours and that I could wait for it. When I took the car to Bavarian I was then told it would be 2-3 hours. I arrived at 09.45 and eventually left at 13.15 I was told it was because there were many waits
27 December 2025
Very good service and lovely staff could not have been more helpful.
27 December 2025
Noticeable improvement to brake pedal after fluid service
24 December 2025
Probably the best service experience available anywhere. Particular mention to Jenny and Richard who are always so welcoming and helpful.
24 December 2025
There is nothing I would fault about the experience
24 December 2025
All was very good, just slower than expected; a brilliant clean of car, inside and out.
24 December 2025
Good service
24 December 2025
Service arranged promptly, lift to and from work on time and car ready when promised
24 December 2025
Very satisfied
22 December 2025
service was very professional
22 December 2025
Service provided was quick and efficient with professional staff
22 December 2025
Impeccable work
22 December 2025
Efficient service
22 December 2025
Car was returned with work completed as expected, and spotlessly clean. Always a nice touch from Bavarian.
21 December 2025
This score is totally down to the service advisor, Chris Ruddy, who I was dealing with. His communication was great and he was witty and professional at all times. A credit to Bavarian Belfast.
21 December 2025
Good service
20 December 2025
Courteous staff always.
20 December 2025
good to deal with and helpful
20 December 2025
Job well done
20 December 2025
Very helpful and nothing was a bother.
19 December 2025
Professional
19 December 2025
Everything was completed & call back arranged
18 December 2025
Already submitted this survey
18 December 2025
As above
17 December 2025
Well organised visit with results impressive.
17 December 2025
Work was done expertly
17 December 2025
As always when our car is serviced we can get into it and drive off knowing that everything has been taken care of.
16 December 2025
Always extremely efficient and friendly on everyone of the occasions I have visited
16 December 2025
high quality service
16 December 2025
Excellent customer care. Kept up to date with the service and condition of vehicle.
15 December 2025
Excellent response and communication re suspension fault. Jenny was particularly knowledgeable,helpful and pleasant.
15 December 2025
Tyres and alignment stated good by BMW trained technicians. Had to spend £710 the very next day on 2 new front tyres and alignment as both tyre depth and alignment was bad. Other issues aswell but not enough characters remaining to share details
15 December 2025
The Bavarian dealership reception & customer service staff were accommodating and professional for the duration of my stay.
13 December 2025
Again great service start to finish only issue was the length of waiting. Maybe the offer of a courtesy car if it takes that length of time.
13 December 2025
Kept updated by service advisor Chris Ruddy, job completed as advised in 2 hours. Great Cappuccino
13 December 2025
Jenny Muckles attention to detail was second to none.
11 December 2025
Prompt service.
10 December 2025
Couldn't have asked for more.
09 December 2025
Only thing I noticed in this last service, I never got my usual video inspection. Otherwise spot on.
09 December 2025
Car was booked in for Monday for brake pads, wiper, change break fluid! We left it the previous Saturday explaining that on first start in the morning it was shuddering when put in gear! MAYBE SOME WOULD LIKE TO CONTACT US FOR THE FULL STORY!!!!
08 December 2025
Everything completed in a timely manner
08 December 2025
Very poor attitude and service
07 December 2025
Did exactly what they said they were going to do, and no pressure of expensive after sales.
07 December 2025
I could find no fault
07 December 2025
Work completed as required and car valeted to a high degree 100% satisfied
07 December 2025
Jenny and Richard in service always go the extra mile. I know that my BMW is being looked after by the best people.
07 December 2025
5 stars as usual, thanks! One minor point: - I didn't receive the video with my car inspection, which was nice to have the previous times
06 December 2025
An issue was followed up on by the Bavarian team and is in progress of being resolved.
06 December 2025
Good service
06 December 2025
Christopher Ruddy engaged with me immediately and was courteous and polite and a clean car to drive off in
06 December 2025
Thank you to the the lady that sorted all the paperwork and spoke to me telling me how long it may take you are a star
06 December 2025
The service provided was satisfactory; however, the cost was relatively high.
05 December 2025
Got a video explaining, customer service was great
04 December 2025
Booked quickly efficient staff, quick turnaround time ! Great facilities
04 December 2025
Staff very pleasant
04 December 2025
Nice waiting area, service done in good time
04 December 2025
The only reason I didn't give five stars is that the replacement starter needed for the recall wasn't in yet, I know its not Bavarian's fault??
04 December 2025
Richard and Jenny going above and beyond as they normally do.
04 December 2025
Service experience First class Experts in their field . Thank you for your time .....all checks and information given to me and detailed report .The video presentation was an added factor which I found helpful. Thank you Teamwork well done ??
03 December 2025
Welcome at reception and service personnel were extremely helpful
03 December 2025
As above however time given to complete brake fluid change was an hour upon initial booking. On arrival informed 1 1/2 to complete. Providing wrong timescales is rather frustrating. Be honest when providing information as to turnaround.
03 December 2025
Car returned in excellent order. Valeted and car given health check.
03 December 2025
Even impressed with the car valet included in the oil change, much appreciated.
03 December 2025
Very satisfied with the service I received from Bavarian
02 December 2025
As above. Raised an issue and have been ignored
02 December 2025
Friendly knowledgeable staff
02 December 2025
Excellent customer service
02 December 2025
The staff member dealing with the service was very focussed, attentive and got it done with no palaver.
02 December 2025
You are treated very well and look after by all the staff at Bavarian on the boucher road.
02 December 2025
Everything done efficiently
01 December 2025
Extremely happy with friendly, helpful attitude of staff. Chris dealt with vehicle professionally & courteously, and Tracy was excellent & friendly while I waited, providing coffee & cakes.
01 December 2025
Serice was good only wash was not to good level plus wasn't given a report about status of my car as before
01 December 2025
The Team at Bavarian had been very helpful and service provided was top notch. They really take of their customer n their needs.
01 December 2025
In and out on the same day
01 December 2025
Sarah Henry done a great Job
01 December 2025
Very helpful.
01 December 2025
Service carried out with speed and efficiency Recall work also carried out so only one visit required Car cleaned and polished before collection
30 November 2025
Kept up to date with proceedings during the day
29 November 2025
Easy booking system and good communication
29 November 2025
Everything went to the plan and I am a satisfied customer
29 November 2025
They did everything as they said in the exact timeframe
28 November 2025
Everything went as planned
28 November 2025
Chris Ruddy provided a fantastic experience from start to finish. Excellent customer service !!!
27 November 2025
Quick service
27 November 2025
I received a warm welcome and told how long I would have to wait. Also show. To the lovely coffee dock!
26 November 2025
I received excellent service and everything was delivered on time and as promised
25 November 2025
Efficient and effective service
24 November 2025
Good communications and a willingness to be helpful.
24 November 2025
Job well done.
24 November 2025
Good seasonal service and very cheap.
24 November 2025
Smooth process from booking to completion
24 November 2025
Only a few points I'd like to raise. Asked for the BMW advanced eye pro to be installed, I got the advanced eye 3.0. Maybe the pro did not fit my vehicle? Childs car seat was on the floor as was the rear headrest.
24 November 2025
No problems at all and staff kept us fully informed if we had any queries
23 November 2025
I perfectly satisfied
23 November 2025
As before great service
23 November 2025
I was simply there to get my windscreen wipers changed. I didn't leave until 8.55 despite me repeatedly saying that I was a GP and needed to get to work ASAP. I later found out the reason for the delay was that a health check was done.
22 November 2025
I was impressed by the handling of my visit
22 November 2025
I expected that the service would be completed within 2 hours. It took 5 hours and had I known this in advance, I would have made alternative plans, rather than hang around BMW.
21 November 2025
All work carried out as planned
20 November 2025
All tailored to the needs of the customer. Kept informed at all stages from booking in to leaving with service completed. Convenient and efficient.
20 November 2025
Great service by the entire team. So lovely to enjoy a great coffee. Very efficient.
19 November 2025
Car was serviced satisfactorily
19 November 2025
Professional & friendly service delivered with a caring attitude. Thank-you Jenny and to the service technicians.
19 November 2025
Excellent
19 November 2025
I made the service advisor aware of a noise from the rear during the pre call but never got a follow up on it once the service was complete.
19 November 2025
Great service received by Chris throughout and the gift pack was a great touch it was much appreciated
18 November 2025
The team at Bavarian were very professional and personable with good communication to update me.
18 November 2025
You know what you're service is costing before work commences and if the technician discovers anything else needed you are informed before work is carried out out, which is good.
18 November 2025
I was dealt with in a personable and professional way by Darren Skilling
18 November 2025
Megan was very good and I was pleased with the overall health check for my car.
18 November 2025
Job was completed to my satisfaction
17 November 2025
Because of what I have already said but also all staff very friendly and welcoming.
17 November 2025
Efficient service and the Bavarian staff are first class. Love the ambience of the showroom and the coffee etc
17 November 2025
Great professional service from start to finish.
17 November 2025
Megan looked after the pre-service paperwork, kept me informed while the car was being serviced, and the car was ready when I called to collect. All work needing done was completed.
16 November 2025
Easy booking
16 November 2025
Everything completed on the day.
16 November 2025
Long wait
15 November 2025
Friendly staff.
14 November 2025
The dealership have been very helpful and understanding in trying to sort out my vehicle
13 November 2025
Everything perfect. Especially staff
13 November 2025
Visit made easy
13 November 2025
Stress free and very quick service
13 November 2025
The service I received was excellent. highly efficient, well organised and exceptionally oriented to the customer. Service representative Sarah Henry is an outstanding example of good customer service.
12 November 2025
Experience was first class from dropping the car off , getting updates and collecting it with inside and outside being cleaned also.
11 November 2025
I was informed that the brake fluid service would require a two-hour wait, and I have now been waiting for over three hours. I believe it would be beneficial to implement a system for promptly updating customers once their vehicle service is complete
11 November 2025
Great service,
10 November 2025
All work done as promised with no issues. Molly was excellent.
10 November 2025
Basically the same as first question, thought it was not a service it was a recall
10 November 2025
The service advisor new his stuff and was very easy to deal with.
10 November 2025
Excellent service in a friendly manner
08 November 2025
The guys where excellent
06 November 2025
Good service
06 November 2025
Excellent customer service
06 November 2025
Good job
06 November 2025
Service was quick and easy with great follow up video. Outlining vehicle checks and that no concerns were observed.
05 November 2025
Customer service was great, explained what was happening and everything was perfect
05 November 2025
Same reason as before
05 November 2025
Software update issue raised..and not resolved
04 November 2025
Service carried out on time and good communication with service advisor
04 November 2025
Megan was very pleasant and this score does not relate to her it is because of the above reason . It seems if its not on the computer no one checks
04 November 2025
Everything has been carried out to the highest standard. The complementary tea, coffee and treats is an added bonus, especially having the kids with me!
03 November 2025
Darren kept me updated throughout.
02 November 2025
The Team I dealt with at Bavarian were extremely professional and were a pleasure to deal with. After a minor miscommunication issue, the team were able to offer a resolution to my complete satisfaction.
01 November 2025
Helpful aspects include full explanation of work needing done, costs, and video. Washing car is a nice touch too.
01 November 2025
Excellent staff
01 November 2025
Straight forward to book appointment. On arrival at Bavarian was met by welcoming greeting by Tracy at reception and then by Christopher Ruddy at Service desk . No waiting or delays. Christopher was really professional, friendly and genuine .
01 November 2025
Terrible service and issue was never resolved
31 October 2025
really lovely respectful staff
31 October 2025
Dealt with in a professional and courteous manner.
30 October 2025
Very professional & knowledgeable & went out there way to help
30 October 2025
Richard was so very helpful - thank you!
30 October 2025
Just perfect
29 October 2025
Unfortunately I had to repeatedly telephone for updates as I did not receive phone calls as promised
29 October 2025
I was sent person to person & nobody knew what the other said or done.the woman in reception didn't want the keys for the cursty car .
28 October 2025
Was sent a video but it was not a report on my vehicle.
28 October 2025
5star service
28 October 2025
Great Service
28 October 2025
My main concern was the length of time taken for an alleged fast lane booking. Would that have happened if I owned a more recent and expensive model? I felt that unlikely
28 October 2025
great team under Richard in Services
28 October 2025
Did what was asked
27 October 2025
Good experience
27 October 2025
The service was carried out to my satisfaction and within the time stipulated.
27 October 2025
Very frustrated as I got a notification that my car was due a service. When I booked online it gives you options. I booked seasonal. Once I paid and had service I got told I need another service in the 1000 miles. Should have been done at same time
27 October 2025
Quality
27 October 2025
Excellent friendly service. No fuss, great wuw service. Car returned cleaned and serviced inside 2 hours.
26 October 2025
Excellent service for my BMW
26 October 2025
Efficient
26 October 2025
Although only a small problem it was resolved quickly and efficiently
26 October 2025
My car M4 Competition was purchased from JKC for near £42k about 18 months ago. The ticking noise on the engine on start up is a common problem with this engine?? I only have 31k on engine and assumed this would be covered by any branch of BMW
26 October 2025
Parts ordered after we decided course of action , arrived promptly . Initially suggested delay completing the repair, with the help of Chris he managed to have the car ready on time. Many thanks Chris.
25 October 2025
No issues whatsoever
24 October 2025
great profession staff assisted myself throughout the process .
23 October 2025
People were very pleasant and other than cost I was happy enough.
23 October 2025
Staff lovely - Chloe was great
22 October 2025
Very pleasant staff members and quick service
22 October 2025
Already covered
22 October 2025
Molly provided an excellent service, I would highly recommend her; she quickly understood my questions, communicated answers effectively and helped speed up my decision making. She is clearly very smart and highly effective in her role.
21 October 2025
Car sorted that day
21 October 2025
Faultless service
21 October 2025
The team was helpful and worked to my availability, i was also kept up to date by Chris while the car was in the garage
21 October 2025
Satisfied this time, for a recall, no other work undertaken. However last service experience was appalling at Bavarian, that's why my 7 series now goes to an independent BMW service agent.
21 October 2025
Car service completed in timeframe promised including additional work identified.
21 October 2025
Problem resolved well and in good time
20 October 2025
Sarah Henry gave a five star report- very helpful.
20 October 2025
Efficient service
19 October 2025
Very happy
19 October 2025
The service was amazing and very very helpful and friendly
19 October 2025
Very quick, good service and treated with respect in a disrespectful world
19 October 2025
Charged for filling wind screen washer fluid which I had done the day before,charged for new key battery I had replaced 4 months before, seat was not returned to my driving position, standard of exterior wash very poor not the service I would expect
18 October 2025
The Team at Bavarian are always helpful.
18 October 2025
Car was ready before estimated time.
18 October 2025
Dropped my car in and when I collected it everything was sorted and the car washed.
18 October 2025
Car is now at perfect condition again
17 October 2025
Care and respect from all staff I encountered.
16 October 2025
Really good customer service and the service dept great also
16 October 2025
Sarah was communicative and available with solutions to problems
16 October 2025
Because I thought that when I bought a BMW I was buying a good car. I didn't factor into that the lack of attention, or pure cheek, to hand me back my car damnaged.
FIND Bavarian BMW
Address
- 2 Boucher Crescent, Belfast, County Antrim, BT12 6HU
Opening Hours
- Mon–Fri:08:30 - 17.30
- Sat:09:00 - 13.00
- Sun:Closed
Phone
- 02890 097257
Belfast as well as surrounding areas including Lisburn, Downpatrick, Newtownabbey and Carrickfergus
Address
- 2 Boucher Crescent, Belfast, County Antrim, BT12 6HU
Opening Hours
- Mon–Fri:08:30 - 17.30
- Sat:09:00 - 13.00
- Sun:Closed
Phone
- 02890 097256
Belfast as well as surrounding areas including Lisburn, Downpatrick, Newtownabbey and Carrickfergus
Address
- 2 Boucher Crescent, Belfast, County Antrim, BT12 6HU
Opening Hours
- Mon–Fri:08:30 - 17.30
- Sat:09:00 - 13.00
- Sun:Closed
Phone
- 02890 097269
Belfast as well as surrounding areas including Lisburn, Downpatrick, Newtownabbey and Carrickfergus
11 January 2026
James our salesman explained everything in great detail to us, the whole transaction was very smooth running