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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
520 ratings and 354 comments received in the last 90 days.
06 September 2026
Friendly and professional
06 September 2026
Dan McFeeters was superb for the purchase and delivery of my new X5. He took time to understand my needs and invested time to source a vehicle that was suitable, going above and beyond. 4* instead of 5 due to lack of indoor delivery bay in rain.
02 September 2026
From the introduction to Tracey Adair through to the test drive to soring out the finance and handover my experience was very courteous, simple, no hard sell and all my options for the purchased was consider. Tracey made the whole experience easy.
01 September 2026
Before calling at Bavarian, we had called in 3 other car dealerships and were ignored by staff in each of them. When we arrived at Bavarian, we were greeted at the door, offered tea and coffee and sat only a few minutes before Dan was with us .
29 August 2026
I wasn't told there was only one key until after I'd paid for the car. Having only one car, my husband and I both need keys. Offered an e-key, which won't work with our phones. Now offered a second key for £400. This has really spoiled our experience
28 August 2026
Everything was attended to in a business like and efficient fashion
25 August 2026
Have used Barvarian on several occasions. The customer experience provided is always of rhe highest standard.
25 August 2026
Excellent customer service. William Tang the sales person was friendly and professional, and made time to answer any questions.
20 August 2026
Service and all details covered.
16 August 2026
1st class service all round from ordering to delivery.
04 August 2026
Simon Hanna is a friendly and engaging salesman, who asked lots of questions about what I wanted. He didn't try to shoehorn or pressure me into anything less and he worked with me and another dealer to meet my needs exactly.
01 August 2026
Made feel welcome and got the impression they want to help me buy the best car to suit me.
01 August 2026
Bavarian BMW offers a seamless experience. Niall Oates is very well informed engaging and has a particular skill in identifying and meeting needs. Other staff are equally well trained and making it a pleasure to visit the showroom.
01 August 2026
Overall, I was completely satisfied with my experience. There was some confusion around the registration of my new vehicle as I had opted to keep my previous number plate, However, a call to my own insurance provider averted any potential delay
31 July 2026
All staff are very friendly and courteous
30 July 2026
From start to finish the service was first class. William who I dealt with was amazing and I would recommend. He was so helpful and made the process so easy
28 July 2026
Controls emplained in full
27 July 2026
Sales staff very knowledgeable and helpful. Particular mention to Dan McFeeters and Jason Thompson. Both were really helpful and provided an excellent handover. Would highly recommend.
23 July 2026
This was my first time going to BMW in many years and I found the experience wholly satisfying and even ended up with a new car. Thanks to Jim Kearney for his assistance and help.
20 July 2026
Genuine, authentic. not high pressure.
19 July 2026
Niall was fantastic. Very knowledgeable and made our experience seamless.
15 July 2026
I found Tracey to be very easy to deal with , told me everything about the car and made my decision to buy very easy . Thank you Tracey.
10 July 2026
Handover was great. very smooth. Wiliam kept me up to date on everything. Great job all round. thanks to all involved.
07 July 2026
Went above and beyond to sort out me getting this car
05 July 2026
I would like to take this opportunity to fully recommend your colleague James Woods, he was exceptional throughout the experience and very thorough! James is an asset to your sales team in Belfast.
05 July 2026
daniel and jason went out of their way to get me the car i liked, also dan was extremely helpful throughout
02 July 2026
I had the pleasure of dealing with William Lang sales representative. He was very informative and patient. He made the whole experience feel very personal to my son and myself. He went over every detail and showed me everything I needed to know.
30 June 2026
Baverian are as always very professional and knowledgeable.
30 June 2026
On time, no hassle, with excellent comms from Tracey leading up to the handover.
28 June 2026
A big thankyou to Tracey Adair from Bavarian in Belfast for the excellent service and attention to detail he provided when we purchased our brand new BMW 2 Series Gran Coupé...The experience he provided was 2nd to none!!
28 June 2026
Efficient, friendly and helpful
26 June 2026
Looked after from the moment I arrived until I left with the car
24 June 2026
This is my third new BMW and we've come to expect excellence in customer service from Bavarian. This was evident in abundance once again. Paul Gillooly and Karen Larmour were fantastic and super helpful throughout the process, from start to finish.
24 June 2026
Friendly staff, warm welcoming when I entered the showing.
19 June 2026
Total pleasure to deal with Bavarian Belfast !
19 June 2026
James Woods was brilliant. Listened to us carefully and understood what we would like to happen. He tried to match our expectations. He kept us informed and made the sales process enjoyable and efficient.
18 June 2026
Dan McFeeters took time to explain all and was evident. In his passion for bmw
15 June 2026
Great service from start to finish. Dan explained everything very well and there was full transparency throughout. Also great to meet Jason, the Sales Manager, who took time to call down both times for a chat. Very pleased with Bavarian in general.
11 June 2026
First class professional service.
06 September 2026
Poor service on the day. Booked car in for 7.30 it wasn't taken until 8.30, I didn't get away until 12.45pm
06 September 2026
Excellent service from Richard
05 September 2026
Excellent. The service staff are so friendly, so much better than going to the local garage and being politely being told to f off and come back in 2 weeks ?? Plus the guy waiting in the queue was over entitled your staff where so friendly to him
04 September 2026
Staff efficient and courteous. Car service undertaken professionally and promptly as arranged. Car returned cleaned and the complimentary coffee was very welcome
03 September 2026
It was not a very expensive car to get a recall fix but they treat you there like a rich person bmw amazing people highly recomend
03 September 2026
Nice waiting area. Enjoyed a cup of coffee too. Good communication/update via text on progress of airbag recall work on the day.
03 September 2026
The garage fitted me in at an early time, my point of contact was friendly and directed me to the mybmw app, aaked if i wanted car washed
03 September 2026
My car was returned with a series of black lines above the front passenger door, not somewhere that this could have been damage caused by other means. Previous car was returned with strange bubbling on some areas as if a heat tool had been set on it
02 September 2026
Really good service.
02 September 2026
Very helpful staff to work with
02 September 2026
Overall excellent service courtesy of taxi into city centre booked in for 10 o'clock and recall done car washed and left the premises by 1oclock
02 September 2026
Quick, reliable, honest, great amenities while waiting
02 September 2026
Lovely environment. Coffee lunge staff were so friendly and attentive. Very good service all round.
02 September 2026
Everything was managed promptly & professionally
01 September 2026
Quick reliable service
01 September 2026
My service indicator on the dash was not reset after being serviced and it shows it still needs a service.
01 September 2026
Chris was excellent to deal with during our consultation
01 September 2026
Booked the car in for 10.30am..was told it would be 4 hours. Car finished at 5.15pm in time for me to join massive rush hour traffic. Was told they had a lot of cars booked in. I delivered the car for 10.10am...
01 September 2026
Pretty good but a bit of a wait on collection
01 September 2026
Nice staff, professional but very helpful and friendly. Free coffee and cake, service better than many coffee shops is great while you wait. It's the overall service and reliably of the car that keeps my husband and I both driving BMWs from Bavaria.
01 September 2026
Very efficient and friendly professional service
01 September 2026
Not all the issues I asked to be addressed were.
31 August 2026
I was asked to pay for investigating the warning light, but did not. The car was returned with the tyre-pressure warning still on. Although it passed its MOT, I then had to take it elsewhere to resolve the issue. Very disappointing service.
31 August 2026
Richard and Andy were superb from start to finish. Highly recommended
31 August 2026
All requests were fully met and attention to detail was ?? by all service staff and technicians
31 August 2026
As always staff make u feel v welcome. Nothing to much trouble. From the coffee stop to the service team excellent.
31 August 2026
Looked after from going in today leaving
31 August 2026
BMW Boucher Road Belfast were very efficient and helpful and the provision of beverages while waiting made for a stress free experience.
30 August 2026
One of my parking sensors had failed and it had a stone chip so wasn't covered under warranty .I enquired about the cost to get it fitted and was quoted £450.and they needed to keep the car another day. I purchased the sensor and decided to fit myse
29 August 2026
Clearly set out range of costs and works required to bring vehicle up to necessary specifications before MOT.
27 August 2026
On arrival, the lady behind the desk was helpful. She asked me if I would like my car to be cleaned complimentary. I replied, "Thank you; that would be great." It wasn't cleaned and it was still behind the barriers. country garage next time.
27 August 2026
The service manager knew I was waiting and he asked a girl to let me know when my car was ready, the service complete, it was being valeted. I waited for well over an hour and went outside. My car was sitting ready. She had forgotten to let me Know.
27 August 2026
Friendly team and great service
27 August 2026
Very friendly and accommodating David is so welcoming!
26 August 2026
Since the car has been returned I have noticed that a wiper blade is not cleaning the windshield and there is a noise thank you from them.
26 August 2026
The work was completed and my car was ready at the agreed time. Everyone was very welcoming and accommodating. I would like to commend Richard McKnight for the service provided - exceptional!
25 August 2026
Rachel was very helpful and sorted whatever I asked to be addressed
25 August 2026
Very helpful and pleasant people. Richard was top class ar explaining the need for, and method used , the procedure. The coffee is superb.
25 August 2026
After arriving at the service desk and giving my details was told to wait in the lounge area and after a wait of 30 minutes was still no further on. 30 minutes to leave a car off is not really acceptable
25 August 2026
Completely satisfied because I was very well looked after throughout the entire process of finding the causes of the car's problem, and the cure by Sarah, and the maestro himself Richard McKnight.
25 August 2026
Very satisfied with the overall experience
25 August 2026
Service was as expected
25 August 2026
The service advisor, Richard McKnight, was welcoming, knowledgeable and kept me informed of progress.
24 August 2026
Excellent service
24 August 2026
Very pleasant and efficient staff who made me most welcome and clearly described the service to be completed.
24 August 2026
Sarah was fantastic from start to finish, even organising a lift into belfast city and a collection back to Barvairian by 2 very nice men , i think steve was one but cant remember the other one . It hasnt rained sinice so hopefully no more leaks .
24 August 2026
Justified completely
23 August 2026
How do i see what was done for the service? There was no feedback or advisories or details returned... Or better to get a written receipt from an independant garage me thinks.
23 August 2026
BMW is very high quality and satisfied service with every single customers! Christopher McVeigh was the one who serviced me from head to now, look after me and take care of the BMW car for me, I'm really happy to had a car from BMW and Christopher!
23 August 2026
Given slightly different information by two different personnel.
23 August 2026
Usual good service with detailed report of findings. No significant problems detected.
23 August 2026
Professional and Friendly staff. Fast service at parts desk. Easy online tracking of servicing updates along with video links. Complimentary gifts when collecting car.
22 August 2026
Checked my car in with Jenny who looked after me very well. All work completed as promised. Jenny kept me up to date on all that was happening and was very helpful On collection my car was washed and Vacuumed and ready to go..
22 August 2026
Very friendly staff and good communication
22 August 2026
Overall the experience was good, in that I got an early appointment and the experience was positive. That said, I wasn't really sure whether the issue was resolved. The same problem reoccurred within days and I am most likely going back to BMW.
22 August 2026
Communications and work to car were completely satisfactory.
22 August 2026
Andrew Graham took responsibility for dealing with my issue and was very efficient and helpful, making the process as easy for me as possible and ensuring speedy resolution
21 August 2026
Great service as always. As usual, Chris Ruddy handled our issue perfectly.
20 August 2026
They went above and beyond to facilitate the collection and repair of my car with the least inconvenience to me.
20 August 2026
Booking service and support on yeh day were very good. Unfortunately car wasn't washed or valeted when returned. They then took it back in but poor valeting then completed.
19 August 2026
Excellent service as always from all staff at Bavarian. Heidi in Service looked after my car, ensuring the Health Check was performed and work explained. Aoife in Customer Hosting was friendly and helpful providing great coffee & tasty bites to eat.
19 August 2026
Smooth experience issue sorted quickly communication was good
19 August 2026
Very courteous and professional input from everyone.
19 August 2026
Requested that interior of car to be cleaned but it was not done. it was not happened on my last visit.
18 August 2026
Amazing customer care.Tony
18 August 2026
Staff efficient and offered tea while I waited.
17 August 2026
Staff friendly and courteous. Reception comfortable and welcoming. Work completed on time and vehicle returned in beautiful condition having been washed and vacuumed.
17 August 2026
Everything was dealt with fully to my satisfaction and in a timely manner
17 August 2026
From beginning to end the process is effortless
17 August 2026
Service on time no complaints
17 August 2026
Good
17 August 2026
Fixed the problem with the car
16 August 2026
Clean surroundings Helpful staff Delightful coffee
16 August 2026
Helpful and efficient service
15 August 2026
Very efficient service and no issues experienced. Bavarian Belfast is a great centre and very welcoming and all the teams are so helpful. Thank you
13 August 2026
Communication was very clear and helpful. I dealt with Jenny in servicing and she was exceptional. She is a great ambassador for Bavarian.
13 August 2026
Overall great customer service! Thank you
13 August 2026
Prompt work at around the price quoted
13 August 2026
Showroom and people are extremely friendly
13 August 2026
My car was seen by your service department on 15 April to deal with a fault that it was recording. 4 months later (during which my car was seen 3 more times) the car is still recording the same fault (now more serious) and my car is due back in the g
12 August 2026
No one seems happy
12 August 2026
All good done as said
12 August 2026
Very Professional
12 August 2026
As always, a professional and friendly service delivered in a timely manner.
12 August 2026
The whole experience is very satisfying. Starting from the ambience, handover of keys, summary of costs to the final drive home.
12 August 2026
Exceptional assistance provided by staff
11 August 2026
Courteous, professional & efficient
11 August 2026
Courteous, polite and professional staff. Jenny explained everything in great detail and kept me up to date throughout the day. She is an asset to Bavarian.
11 August 2026
Richard and his team were very good. Car was well cleaned and all work done well.
11 August 2026
Luckily I checked the boot before leaving, as the plastic cover over the battery hadnt been reinserted. I said to the service personnel and it was sorted right away, so all is well.
10 August 2026
All was great - only slight disappointment was the car hadn't been washed when I picked it up having been offered would we like it washed ! Very small thing and easily missed ..otherwise great
10 August 2026
Wrong part ordered so an extra day without car.
10 August 2026
Received great service from when I dropped the car in for the service to when I picked it back up again. Work was completed on time.
10 August 2026
Efficient service.
10 August 2026
I was dealt with on-time and the car returned to me on-time. The free wash was appreciated.
10 August 2026
I was promptly attended to on arrival; was informed of the situation with my car while being serviced, and had a comfortable area to rest till the service on my car was completed.
10 August 2026
Professional staff and customer service.
10 August 2026
Despite what seemed to be a significant admin error on the setup of my service plan, my service adviser worked diligently to resolve and find a solution meaning the service was carried out, costs dealt with and his professionalism was second to none
09 August 2026
problem sorted out with speed.
09 August 2026
Personal friendly service great communication
09 August 2026
Simple door knob cover replacement turned to nightmare. During first fitting services damaged door panel (clip and leather). Noticed this when returning home. Local dealer took the car back to fix it, but damaged leather again by leaving black mark.
09 August 2026
Professional and efficient service.
09 August 2026
They scratched my car badly and never said I had to go back into the showroom to tell them. I was treated like a second class citizen for driving a six year old one series
09 August 2026
Excellent customer service before, during and after the service.
09 August 2026
Waiting around and ignored waiting to speak to someone both times dropping off the car and picking it up
09 August 2026
Staff were patient in managing my issues thank you to Sarah and Nicola for a polite and efficient service
08 August 2026
Staff have been helpful and professional dealing with me.
08 August 2026
Fast efficient service. After not even having my New car 6mths it failed the MOT! Gary and the service team did all they could to find & fix the fault, and get it back through the MOT before we went on holiday. Appreciate all their help thanks again.
08 August 2026
Based on the welcome at the door from staff. They always seem happy to see the customers. The service was quick and the coffee excellent.
08 August 2026
Swift team & very simple procedure with Richard.
08 August 2026
Fabulous service from Heidi and Colleagues as usual.
07 August 2026
Friendly staff, excellent reception area and coffee, kept well informed and free car wash.
07 August 2026
The sales men are great and excellent service A++++
07 August 2026
From the point of handing over my car via Jenny Muckle at Service reception and taking time with the service engineer Alan, I felt well supported throughout and well informed as the issue was diagnosed and addressed. Thanks also to Jim Kearney.
06 August 2026
Excellent customer service
06 August 2026
I was in the coffee Dock for 2 hours, no one came over to me, I had to ask for a drink they were all talking and on their phone
06 August 2026
Comfortable relaxing area to wait for the service to finish.
05 August 2026
I am satisfied as there were no issues. My car was left in, it was serviced and returned, everything was ok.
05 August 2026
I arrived on time, waited a further 15mins and when I went back to service area I was asked again if I checked in. The service area was not busy. When I returned to collect car. I had similar experience. I phoned, 1hr later when I got a call back
05 August 2026
I already did this and am further disappointed at no reply. Please find my previous thoughts.
05 August 2026
All very good ..excellent after service, extremely helpful
05 August 2026
Received text at 12-15 to say car was ready - went to collect car was not in fact ready and was another two hours. Be recalls provided courtesy car and gift pack neither was given by bmw
05 August 2026
It was a smooth experience and the team were able to action the suggested additional work while I was there with effort to make sure I could still leave when I needed to.
05 August 2026
The service was good and carried out on time
04 August 2026
Very efficient service
04 August 2026
all carried out in time I was told
03 August 2026
Fixed the issue under warranty and job was completed quickly
03 August 2026
£1015 to replace water pump. Unfortunately this cost wasn't clearly communicated until the work was complete and I was handed the credit card machine. Prior to that I waited approximately 5hrs for a diagnostic check to be completed.
03 August 2026
Friendly and helpful throughout.
03 August 2026
Another pleasurable visit.
03 August 2026
Excellent service. Length of weight is long as it takes a full working day on a small fix. All in all great staff
03 August 2026
I received excellent personal service from Richard McKnight on both leaving and collecting my car.
03 August 2026
Enjoyed it.
02 August 2026
Excellent from start to finish
02 August 2026
Pleasant and professional staff
02 August 2026
Friendly staff Very smooth service Car returned cleaned and washed also Very happy with the outcome
02 August 2026
Excellent customer experience from time of booking appointment until prompt return of car.
02 August 2026
Richard and Jenny have consistently and professionally looked after my servicing needs. Nothing is too much trouble to them.
01 August 2026
Andy Cave, Richard McKnight and Bavarian Belfast team provided flawless 5-star service. The fault was expertly diagnosed and successfully repaired. They listened, communicated, and stepped up to help when BMW UK head office refused. Exceptional care.
31 July 2026
Darren Skilling at Bavarian BMW was very friendly and helpful when I left my car in for service.
31 July 2026
Excellent communication throughout from Megan Lowry (Service Advisor) in a professional knowledgeable manner . All expectations by the service department .... the high standard of work carried out . Thank you .
30 July 2026
All repairs completed
29 July 2026
Very helpful staff and efficient
29 July 2026
Issue was resolved on the day and appears to so far to be a sucess.
29 July 2026
I was satisfied generally with BMW but not with the tyre repair call out service who gave me no options other than removing the car to Bavarian.
29 July 2026
very efficient
29 July 2026
All my expectations were fully met.
29 July 2026
All went smoothly
29 July 2026
As usual the whole experience from start to finish was exceptional as being a blue badge holder ment I was able to attend my appointments with the being offered the use off a courtesy car
29 July 2026
Always have to ask for a price match to get the best price. Disappointing after you have purchased a vehicle from a dealership that you find other dealerships offering a better price for the same service. Shows no loyalty to your customer base.
29 July 2026
Good service from Jim and all.
29 July 2026
Everything from booking to collection was perfect and so professional.
29 July 2026
The problem is still not resolved.
29 July 2026
Chris was excellent . Very informative, knowledgeable, great personality and made for a first class experience .
28 July 2026
Good attention received from Richard
28 July 2026
Expensive and no discount awarded but everything was professionally completed - no issues
28 July 2026
Everything was carried out to the highest standard. Very happy with the overall experience.
28 July 2026
Very friendly and efficient atmosphere. This time, I noticed that it good value for money.
27 July 2026
We were very well looked after
27 July 2026
The service received was cold, dismissive and unprofessional.
27 July 2026
Exemplary service and wonderful support from Richard, Jenny and all the team at Bavarian. The fault was identified and the necessary parts ordered in for my vehicle and I was kept fully informed of developments. I'm extremely satisfied.
27 July 2026
Usual efficient and courteous approach from Richard at service department. Everything well explained and handled professionally.
26 July 2026
Everything was dealt with professionally and staff were very pleasant and helpful
26 July 2026
Everyone was polite and helpful. Scheduled safety recall was completed well within the time given. I was kept up to date on the progress of my car by Darren Skilling via WhatsApp.
25 July 2026
Service and communication was prompt and professional
25 July 2026
Flawless service. Very pleasant staff.
24 July 2026
Every aspect of the experience was poor from the moment I walked through the door. I don't know how things have managed to go so badly down hill
22 July 2026
I received good advice on my initial contact and was kept appropriately updated. My car was repaired as promptly as could be expected and I'm delighted to be back on the road driving again.
22 July 2026
The service desk team were very busy and I had to wait longer than previously for one of them to acknowledge me standing waiting. When I got my car back, I was appreciative of the courtesy wash but there was dirty water stains on the front seats.
22 July 2026
Chris went out of his way to explain changes on the screen.
22 July 2026
I left the car in for service if filters at 9am, agreed 3pm to collect car, heard nothing, arrived at 3:10pm to be told car not ready, waited until 3:55 pm to be told car wash was busy and they couldn't wash my car.
22 July 2026
Friendly
22 July 2026
I love Barvarian, incredible service. All the staff are so friendly, the fact I couldn't even make it 20 feet through the front door without being stopped by four people offering to help me and making sure I was being cared for.
22 July 2026
I was supposed to be contacted regarding when parts would be available for some additional work. No one got back to me after a week and I had to make several calls as no one got back to me when I called back myself.
21 July 2026
Everyone I spoke to exuded professionalism. Chris was particularly good and had excellent technical knowledge when I was being inquisitive/ pedantic! Good communication and nothing any bother. Service department sells cars and friends agree.
21 July 2026
Andy Cave and Jenny Macklemore made this service very easy for us. Excellent service. Pick up arranged and arrived on time. Driver very polite. Car returned ahead of time 5 hours later. Info on service very clear and timely. Car washed as well.
21 July 2026
Amazing and seamless service, car keys left then collected. Nice complimentary refreshments as well. Thanks.
21 July 2026
Excellent friendly service and done within time I was told .
21 July 2026
Very quick and efficient process.
21 July 2026
Chris (Bavarian Belfast) helped sort the problem I had been having with the car and kept me updated throughout.
21 July 2026
Interaction with staff was excellent. Cost of repair was prohibitive. I asked for the car to be valeted and it was returned in showroom condition. A really first class job. The car is also driving superbly. I was very satisfied with the service .
21 July 2026
Great service from Liz McClay and her colleagues.
21 July 2026
Very friendly, helpful and informative. Car left in great condition.
20 July 2026
The service team ( Jenny) was really lovely to deal with, the car wash left a lot to be desired. The windows, door mirrors were streaky. inside the car there was muck in the PS seat and scuff on both DS & PS footwells.
20 July 2026
Excellent, straight forward, no hassle, pleasant service.
20 July 2026
Timely service and well informed
18 July 2026
5 star customer service and engagement always at Bavarian
18 July 2026
Great customer service, maybe a courtesy car would have made the experience perfect, but overall good for a recall!
15 July 2026
No health check report and not washed after service
15 July 2026
All good, promptly delivered the expected service.
14 July 2026
Well received by the receptionist
14 July 2026
Great ambience and professional service. Video and inspection report. Car ready on time and very clean!
14 July 2026
The service agent, Darren, went above and beyond to resolve a problem on the car.The locking nut on the track rod end was corroded in, which on a 3:5 yr old car was unacceptable. (Extended warranty) he got the problem resolved same day. Good job!
14 July 2026
The customer service and staff were fairly excellent and the centre was well presented.
14 July 2026
Great service from Sarah and the entire team. This is a much better dealership than my last one, and the hospitality/waiting area is far superior to others. Makes me want to come back next year when I plan to buy a new car and stay with the brand.
14 July 2026
Vehicle has been severely damaged whilst in your care
13 July 2026
All very smooth and no drama. Coffee was nice too
13 July 2026
When I arrived for my prearranged BMW passenger airbag recall. I was told it was not happening as BMW were only replacing driver airbags at this time. I was not happy as I had travelled 30 miles in rush hour traffic to make the appointment.
13 July 2026
All staff were pleasant and the experience was painfree.
12 July 2026
As always the whole team at Bavarian were fantastic
12 July 2026
Great service. Lovely friendly and professional team. Took time with me even though my vehicle was only in for a recall.
11 July 2026
Amazing staff
11 July 2026
Work completed on time and the car was well cleaned.
11 July 2026
Early check in and early pick up after work was done
11 July 2026
For a £500 service, I got absolutely no explanation of what needed to be done to the car. I wasn't shown where the car was after the service, so spent 10 minutes walking round the car park looking for it. Car wasn't washed.
09 July 2026
Very competent Lovely staff Quick and efficient.
09 July 2026
Excellent customer service
09 July 2026
Very friendly and comfortable
09 July 2026
The centre was polite and helpful for a safety callback request. The car had to be in for the day and there was no courtesy car possible so I had to rent one to avoid losing a days work. The wrong part was ordered, delaying the completion
08 July 2026
Friendly knowledgeable staff. Good relaxation/waiting area.
08 July 2026
Staff were pleasant, courteous and professional
08 July 2026
Service advisor was friendly and made me feel welcome. He kept me well informed about the work needing done to the car and the price breakdown along the way.
08 July 2026
Super fast friendly service
08 July 2026
Richard was excellent
08 July 2026
Brilliant customer server and personable interaction. Fantastic hospitality.
07 July 2026
Work done quickly and efficently
07 July 2026
Quick service and keep up to date with the process
07 July 2026
The lady who put me in was exceptional she knew everything that I needed to know and helped me so much such a professional
07 July 2026
Excellent service
06 July 2026
Greeting fine, coffee shop good, work done as planned. The washing of the car was v.poor, slap dash, dirty water used, generally uncaring, quick lick & a promise.
06 July 2026
Excellent service
06 July 2026
From you walk in to you leave. First class service as always. V professional
06 July 2026
We're really glad to see that you're service is excellent
06 July 2026
Quick , efficient friendly
06 July 2026
In at 11 for an hour. Took 3 hours. No explanation
05 July 2026
Richard McKnight was excellent throughout and made sure we received the level of customer service expected from BMW
05 July 2026
Jenny kept me informed of progress and gave me the opportunity to select other products without pressure.
05 July 2026
Service given at very short notice
05 July 2026
The staff were excellent. Very polite and helpful.
05 July 2026
Efficient service
04 July 2026
The quote I received was incorrect as a consequence my bill increased by £400. Additionally, my vehicle wasn't cleaned after the service was completed. It appears standards have dropped considerably at Bavarian!
04 July 2026
The service was good, however this was the 3rd time visiting to get the rattle fixed
04 July 2026
Happy though due to delays I really would have preferred to have a courtesy car
04 July 2026
Well treated
03 July 2026
My car was returned in excellent condition and the staff were very helpful and explained everything in detail.
02 July 2026
Very friendly as always easy to make a booking at the service desk.
02 July 2026
Very prompt and quick service
02 July 2026
Staff were polite and prompt in attending to me when I arrived for the service I know in advance the price.
01 July 2026
Long waiting times on drop off and collection and work i asked for not completed
01 July 2026
Great service
01 July 2026
The entire experience was exceptional, from initiation to completion. The ability to monitor vehicle status and receive diagnostic information proved to be highly beneficial.
01 July 2026
"I needed a quick service . The team was easy to deal with, and the car was ready when they promised. Great customer service
30 June 2026
I left my car in while on holiday as it had a small oil leek. On my first day back driving the oil light came on and now oil is just flowing out. I am now in the position that I can't use the car. I am very busy over the coming weeks and need my car.
30 June 2026
Attentive staff and great coffee
30 June 2026
Everyone was very polite, helpful and professional
30 June 2026
Great service
29 June 2026
Service of car was fine but I expected it to be competed by agreed time 1:30 as I checked in at 8:30.Not returned until just before 3pm and invoice stated service started at 12:30
29 June 2026
Clear communication with video also useful
29 June 2026
Very good customer service
29 June 2026
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29 June 2026
I was satisfied with my service experience but I feel that Bavarian could provide a free minibus shuttle service to ferry customers to the city centre and collect them at a later time, rather than wait over 3 hours (in my case) at the service centre.
29 June 2026
Smooth efficient service
28 June 2026
All round excellent attention to detail from service lead to refreshments etc
28 June 2026
Richard Mcknight was extremely helpful as usual . He communicates through out the service appointment and the collection . Excellent customer service.
28 June 2026
Good service, staff lovely and very welcoming. Had asked for car to be washed as part of service but unfortunately it wasn't washed.
28 June 2026
Dropped off car as arranged at 11am. Was told ready 4.30pm. Asked about transport links into city. Gave directions how to walk to train station and bus stop. Considering I am motability and have poor mobility this was poor thought.
27 June 2026
A simple service for an IX took approximately 8 hours absolutely ridiculous and a waste of a day That job should take no more than an hour Please have more consideration for your customers
25 June 2026
Arrived at Bavarian Belfast, car booked in quickly and service complete within 4 hrs - very pleased.
25 June 2026
The service staff were great
24 June 2026
Excellent staff who help in anyway they can
24 June 2026
Communication before, during & after the Service was excellent. Was good also to see video of initial inspection, was all explained very well. I was also able to do some work on my laptop in waiting area as WiFi was secure & excellent refreshments!
24 June 2026
Usual top quality personal service from bavarian.
23 June 2026
Quick service and kept updated throughout.
23 June 2026
Manger was very rude to me and my Wife.
23 June 2026
Excellent service from start to finish. Lovely sales team.
23 June 2026
Dealership is 15 miles from home a courtesy car would have been 5 stars.
22 June 2026
Quick with lift to work provided
22 June 2026
Services department was very efficient at responding to requests and organising additional work whilst my car was onsite. Christopher who handled my service was excellent.
22 June 2026
I have used this Company for over 50 years. They are excellent in every way!
22 June 2026
Great people and wonderful service
22 June 2026
Excellent service
22 June 2026
Excellent service as always
22 June 2026
Great service from start to finish. Issue was rectified free of charge due to warranty.
21 June 2026
Darren and Ruari were excellent and offered some discount on the service.
21 June 2026
Arrived at 8:40 and given my keys at 8:45 and was told it would be 3 hours for the recall and the oil/break fluid change. I didn't get my car back until 14:20 that made me late for work as I had a half day booked for this
21 June 2026
best service always
21 June 2026
Great ambiance, fast service. All good
21 June 2026
Got an earlier appointment with plenty of options for times. Kept informed at all stages. Very quick visit including a car wash.
20 June 2026
Good communication. Car taken on time. Comfortable waiting area. Car returned within an hour.
19 June 2026
Great customer service received from Chris Ruddy, he was very helpful and answered any questions I had in detail and had the issue sorted in a matter of days while waiting on spare parts to arrive. Communications was excellent.
19 June 2026
Airbag was replaced. No issues with the work or the timeframe involved.
19 June 2026
My car was recalled for a Drivers Airbag. I parked and waited . When I returned to my car, I noticed the Sunroof open, I attempted to close it but it failed to close completely ?Why open the sunroof. It was raining, why doesn't it close fully now?
19 June 2026
This is the second time I've encountered your office staff being very off and not giving me the time of day, I know it's just a recall but each time I'm left with a sour taste in my mouth, I will be seeking alternative places next time.
18 June 2026
Did what they said, on time.
18 June 2026
Very efficient and overall positive experience as I have become accustomed to at Bavarian BMW over many years.
17 June 2026
My latest visit to BMW was due to a recall on my car. The service I received was 1st class from start to finish.
17 June 2026
Very friendly, pleasant and profession experience.!
17 June 2026
Service completed on time and looked after by cafe staff while waiting
17 June 2026
n/a
17 June 2026
Fabulous customer service provided by Bavarian BMW and the service adviser Jenny was excellent with her attention to detail and keeping me updated whilst I waited on site
17 June 2026
Professional service100%
17 June 2026
Richard and all the service team identified an issue in my new car quickly and worked tirelessly to get me back on the road as soon as possible. He placed a follow up call to make sure everything was alright. First class service.
17 June 2026
Excellent staff, Excellent service particularly from Jenny
16 June 2026
Everything explained, quick, efficient and friendly service. Nothing was left uncovered
16 June 2026
Excellent service as always
16 June 2026
Arrived for my appointment 10.30 for my replacement starter motor recall plus I ask to look at the tyre pressure sigh that was on displayed on my dashboard 4 hours later received my car with a print out of a detailed car check no mention of starter
16 June 2026
Work carried out in a reasonable amount of time with no issues.
16 June 2026
Good service well looked after
15 June 2026
Every person i talked to was extremely helpful. The stress was removed immediately
15 June 2026
Excellent service from Sarah O'Neill, Sarah Henry and Andy Cave.
15 June 2026
Very kind & helpful staff
14 June 2026
Staff were great but lose a star for no courtesy car
13 June 2026
The minute you drive into the facility the place is nicely lined with new and used vehicles on show and loads of parking available on arrival
13 June 2026
They sorted out the problem I was having with the parking sensors.
13 June 2026
Service was good but I waited while service was being done but ran over time scale i was given when booking,
13 June 2026
Fast, courteous service from the service team
12 June 2026
-1 for Minors: 1.Battery changed in key fob (charged) even though I'd changed it myself a week earlier. i.e. unnecessary. 2. Report noted the rear tyres would need attention soon. Fine, but the two tyres were listed as diff sizes - 245/40 and 255/40
12 June 2026
Everything went smoothly, more than happy with the service. Chris ruddy was great
12 June 2026
The car was serviced, cleaned and ready for collection on day requested.
11 June 2026
Car leaking oil after service, all over the road and my driveway
11 June 2026
Bavarian Belfast have been very easy to deal with. very quick to diagnosis problem and get it fixed.
11 June 2026
Efficient and friendly service as always
11 June 2026
I have no complaint about Bavarian but I left my car in for repair at The Country Garage in Ballymena. They left my car to a different service centre as they were unable to complete the works.
11 June 2026
Service was fast, friendly and professional. Excellent
FIND Bavarian BMW
Address
- 2 Boucher Crescent, Belfast, County Antrim, BT12 6HU
Opening Hours
- Mon–Fri:08:30 - 17.30
- Sat:09:00 - 13.00
- Sun:Closed
Phone
- 02890 097257
Belfast as well as surrounding areas including Lisburn, Downpatrick, Newtownabbey and Carrickfergus
Address
- 2 Boucher Crescent, Belfast, County Antrim, BT12 6HU
Opening Hours
- Mon–Fri:08:30 - 17.30
- Sat:09:00 - 13.00
- Sun:Closed
Phone
- 02890 097256
Belfast as well as surrounding areas including Lisburn, Downpatrick, Newtownabbey and Carrickfergus
Address
- 2 Boucher Crescent, Belfast, County Antrim, BT12 6HU
Opening Hours
- Mon–Fri:08:30 - 17.30
- Sat:09:00 - 13.00
- Sun:Closed
Phone
- 02890 097269
Belfast as well as surrounding areas including Lisburn, Downpatrick, Newtownabbey and Carrickfergus
06 September 2026
Excellent service from start to finish! Thank you