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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
382 ratings and 211 comments received in the last 90 days.
04 July 2025
The process was very straightforward from beginning to end.
04 July 2025
Leon was pleasant and very knowledgeable on the cars and packs
01 July 2025
Very professional service at Bavarian right from when you enter the show room until you leave
26 June 2025
The cosmetic repair product was not described at the time as part of the price. The whole explanation of the 1k for loyality to take out BMW credit was not clear. No paperwork of the agreement was given to me and had been put in the bin when i asked.
22 June 2025
Everything was done in a professional manner
20 June 2025
Everything
19 June 2025
The Sales Executive who I dealt with was outstanding.
10 June 2025
Tracey Adair was excellent. From initial contact some 6 weeks ago about changing the car he kept me up to date with the progress. He explained full details of the new car together with the necessary documentation on the day.
23 May 2025
Everything I ordered was exactly as I asked it to be very pleased with the car I think a special room should be built with scenic views and roads etc and car placed in this for making it special experience for the customer when picking up your car ??
20 May 2025
Flexible with timings for appointments. Excellent customer care.
19 May 2025
Because they listened to what I wanted
10 May 2025
As above. Very prompt and relevant information received from James and very helpful.
02 May 2025
Good surroundings and atmosphere
26 April 2025
Cordial, knowledgeable and hassle free.
16 April 2025
Sales man was very friendly and helped us find the car we wanted
09 July 2025
My car was in for maintenance and as always Richard and his team were both helpful and knowledgeable.
09 July 2025
Molly and all those I encountered were very helpful and personable.
09 July 2025
From the get go, Chris at Bavarian BMW Belfast was very welcoming and so helpful and explained everything to me in great detail. Will definitely be using again and I highly recommend
09 July 2025
Kept informed at all times on status of car and changes that were required
09 July 2025
Very helpful and courteous when dealing with a problem with my run flat tyres
09 July 2025
The problem i had with my car under warranty was resolved completely by BMWs warranty
08 July 2025
Excellent service and a satisfactory outcome.
08 July 2025
Efficient service
08 July 2025
Service was what I required and staff were professional and well mannered
08 July 2025
Same as above comments
07 July 2025
Reliability seems to let the brand down so far on my behalf
07 July 2025
I had no complaints in any way
06 July 2025
Outstanding customer service and focus
06 July 2025
Couldn't fault in anyway therefore top marks given.
06 July 2025
Not satisfied at all car came back with more broken than repaired.
05 July 2025
All work done as agreed
05 July 2025
Not happy with service schedule.The car received 30k service at 23500 mls and there is now only 28000 showing??
05 July 2025
Good communication, work completed within agree times. Staff were very pleasant and helpful.
05 July 2025
Fantastic.....Darren very friendly and helpful Mechanics updated me with video through my app Very impressed
05 July 2025
Same as other answer
04 July 2025
Car washed, vacuumed, completed within timescale advised. Was able to stay and work in coffee area whilst I waited.
04 July 2025
Everything I required was completed and I was well looked after by Chris Ruddy
04 July 2025
Clear instructions and reminders about service. Detailed report given also.
04 July 2025
Very costly for a minor service, took a little too ling (6 hours)
04 July 2025
I was kept up to date with all that was going on and timescales for the work
04 July 2025
No fault on service
03 July 2025
The man I dealt with was very helpful
02 July 2025
Timely professional service
01 July 2025
Excellent service from the team
01 July 2025
Service advisor was most helpful and courteous
01 July 2025
Good experience
30 June 2025
Fantastic Service, treated with the upmost respect and professionalism.
30 June 2025
All went to plan
30 June 2025
I am totally satisfied with service provided by Bavarian. Chloe was super professionally in getting the things done and know how of the services provided.
27 June 2025
Great service, car returned in fantastic condition.
26 June 2025
See above. Transport provided whilst service was being carried was excellent
26 June 2025
Completed within the time allocated
25 June 2025
The arrangements made went smoothly and the car pick-up was fast and efficient
25 June 2025
All necessary work carried out with little fuss
25 June 2025
Excellent service as always. Darren was extremely helpful
25 June 2025
Level of help provided in terms of information and lifts into town were great
24 June 2025
All sorted & Explained
24 June 2025
When I was collecting my car after its service the person dealing with me explained he had sent a text and that he had 4 minutes to get me sorted. It did seem a little rushed but in the end everything was done by him.
24 June 2025
I was delighted with my car's first service. The booking process was very easy , the audio and video explanations and recommendations from technicians was clear and appropriate. Chris Ruddy as my service advisor could not have been more helpful.
24 June 2025
As above
24 June 2025
As above
24 June 2025
Ended up taking 2 full days. Given differing reasons as to why. Upon collecting my car the engine mgt light was on. Car had not been properly fixed or checked.
24 June 2025
I could not fault any of the service provided by BMW.
23 June 2025
I've got to say, my experience at Bavarian was pretty awesome! The service was top-notch, and everyone was super friendly. The food was absolutely delicious, and the atmosphere was just perfect. I'll definitely be coming back here again soon. Highly
23 June 2025
Was kept informed ahead of my service and reminders sent out. On the day it was seamless and no stress
23 June 2025
My service advisor Jenny Muckle was excellent
22 June 2025
Molly and Richard explained clearly how to approach the challenges of keeping an 18 year old car safely on the road.
22 June 2025
Professional outstanding service , car cleaned Ready to enjoy
22 June 2025
Staff in refreshments area were courteous and attentive.
22 June 2025
Because I sat all day to get at most a 2 hour job done.
22 June 2025
The team are very knowledgeable and always available to help to ensure that everything runs smoothly for you as a valued customer.
22 June 2025
Work dona as asked and car was washed and cleaned inside to a high standard.
22 June 2025
I genuinely could not ask the team to do any more for me.
22 June 2025
Rory and Darren were extremely helpful addressing the issues and there was no problem getting them fixed.David Lyttle in sales was also excellent in addressing the issues. Ultimately I am disappointed in there being a few issues but have been sorted.
21 June 2025
If by service experience you mean the service Employee I was communicating with that was all fine. I had no problems with that whatsoever. It was the diagnosis of problems that I did not feel existed on inspection. The problems were not as described.
21 June 2025
Car was retained two days for a EGR recall.
19 June 2025
Any work done was carefully explained
19 June 2025
Efficiency and on time
19 June 2025
Excellent communication
19 June 2025
Excellent service always delivered witha smile.
19 June 2025
No issues, process very easy & efficient.
19 June 2025
Molly in the service department was lovely and very helpful.
18 June 2025
We had a service plan. It was booked in for early in the morning. We were able to leave it the evening before at our request and it was ready before lunch the next day. I was sent a video of the service which was very helpful
18 June 2025
Jenny was excellent support and attentive throughout for me as a new service customer to the centre.
17 June 2025
Service was very good kept updated on progress of car until it was ready
17 June 2025
Everything completed to highest standards
15 June 2025
A great reception from the telephone initial contact to the handing back of the motor with politeness a key element throughout the process.
15 June 2025
Sarah was very helpful
15 June 2025
I found Darren the service advisor very approachable and he answered all of my questions with a friendly approachable attitude
15 June 2025
I was disappointed with my experience at Bavarian. The process was more stressful than it should have been, with avoidable issues and an inaccurate diagnosis. I expected more reliable service and greater attention to detail.
14 June 2025
Staff including cafe members all highly motivated
14 June 2025
Chris kept me informed and contacted me while my car was in the Garage. My Bavarian experience has been top notch from start to finish
14 June 2025
Took a bit longer than expected but was kept updated for doing so.
14 June 2025
Staff flexibility in fitting service in despite my getting time wrong.
13 June 2025
Very satisfied
12 June 2025
Prompt attention to my query.
12 June 2025
I was looked after by Chris and he kept me informed of work in progress. He was very attentitive and assisted with a few warranty issues that i had. He is a credit to Bavarian .
12 June 2025
Excellent customer service from Jenny keeping me informed on the progress of the repairs
12 June 2025
all done as expected
12 June 2025
Would be five stars only I had to wait up to 90 mins for my car
11 June 2025
All work completed to a high standard
11 June 2025
Chris did a great job looking after me and explaining the quote in full
10 June 2025
Again excellent service, courtesy, friendly staff, efficient staff who communicate well and sort out any issue 10/10
09 June 2025
Diagnosed and repaired defects 1st time
09 June 2025
What i said in the first message will cover it.
09 June 2025
Quick Staff are top notch
08 June 2025
Good communication. Pleasant staff. Punctual.
08 June 2025
It was professional level of work
08 June 2025
Total customer care from start to finish.
08 June 2025
Couldn't fault, always meets expectations.
06 June 2025
Very happy as car was repaired under a part warranty.
06 June 2025
Same reason as above, problem not found but still noticeable when driving.
06 June 2025
I couldnt fault my experience. My car was left in afain the following week after its service for a unrelated issue. I reveived the same level of service as I did my first visit. Very professional and welcoming. Again Sarah was brilliant.
05 June 2025
Good attention to details
05 June 2025
Car was in for a recall, was done quickly with no issues.
04 June 2025
Exceptional
04 June 2025
Seamless experience
03 June 2025
Great communication
03 June 2025
excellent customer care
02 June 2025
Problem solved in 1 visit
02 June 2025
Chris Ruddy was an excellant representative who helped me greatly to ensure my car was ready on time to get to my next appointment he went above and beyond I can't thank him enough
01 June 2025
The whole experience was straightforward
01 June 2025
I was able to book the service very easily. The reception and hospitality were first - class. The service advisor kept me informed of progress and was most informative about the work undertaken and further needs. I was also impressed with wash/valet.
31 May 2025
Not totally satisfied at the charge for replacement of a fuse that costs 50p and charged £24
31 May 2025
Car in and out quick time
31 May 2025
Based on my recent and past experiences dealing with Bavarian.
30 May 2025
Only thing is report show both right hand side tyres needed to be changed. Tyre specialist advised to change the 2 rear tyres so there was a different results in the checks performed by the BMW team.
30 May 2025
Excellent communication throughout the whole process and work was carried out to a very high and thorough level. Megan, Richard and the whole team very friendly. Will definitely be back again for my next service.
29 May 2025
Service was quick. The video was also a really nice touch.
29 May 2025
Nice surroundings, pleasant staff, punctuality with service. Nice touch with the complimentary car wash.
28 May 2025
Service arranged at times to suit. Look after you while you wait with unlimited tea or coffee, which makes the time pass quickly. Car returned in great condition
28 May 2025
Because of the difficulties in persuading reception that there was a problem
26 May 2025
The same as above message
26 May 2025
They explain what is required, provide estimate price and seek approval for any additional work; fully informed customer.
26 May 2025
Very detailed video of service work undertaken and overall condition of car as reported by Technician Khylie McDade.
25 May 2025
as above
25 May 2025
Bmw ticks all the boxes for us,very caring and always ready to help and make your experience a happy one.
24 May 2025
Would have given five stars but work yook longer than expected
24 May 2025
Overall very satisfied. Jenny was very considerate and willing to make things right. Another decent point is that Steve gave me a timely lift to Bavarian, arriving promptly.
24 May 2025
Very good. They keep in touch with you and let you know costs in advance. Some consumable like brake pads must to expensive.
23 May 2025
The team at Bavarian was friendly, efficient, and incredibly helpful throughout. The service was completed on time and everything was clearly explained. I felt valued and well taken care of from start to finish.
23 May 2025
Great service friendly staff and top quality service
22 May 2025
I always enjoy the BNW customer experience
20 May 2025
Had to take car back a second time to have work completed.
20 May 2025
Everything car had been left in for had been sorted.
20 May 2025
As previously stated
20 May 2025
Any questions I asked were answered everything was explained to me all in all very efficient and professional
19 May 2025
Everything went according to plan. I dealt with Jenny Muckle who was very pleasant and helped. No unexpected extras
18 May 2025
BMW was able to deal with a service light issue in a timely way and communication with me by email and text about pick-up times etc, was excellent. I appreciated being transferred to the station, however more access to a curtesy car would be better.
18 May 2025
The job was much bigger than first thought but Jenny and the team kept me up to date on the progress and made sure the car was fully tested and sorted before it made its way back to me
18 May 2025
Pleasantly greeted at reception & directed to service department. Work to be done and price confirmed. Friendly and professional staff. Coffee facilities excellent. Informed when car ready & washed. Work undertaken using bmw parts.
17 May 2025
Left the car in for a service, we were informed of everything they were doing and also a video sent to the phone showing and explaining what they were doing
16 May 2025
Consistently very good Really look after their customers so well Whilst your vehicle is being serviced
13 May 2025
Everything was completed to my satisfaction
13 May 2025
Very good
12 May 2025
Provided a reliable and professional service and communicated clearly, and sorted the problem promptly. Richard also ensured my work schedule went to plan.
12 May 2025
Excellent!!!!!!!
11 May 2025
All was good
11 May 2025
Molly was great.
11 May 2025
Very friendly staff Promptly got appointment for service all work carried out to high standard. Car washed i had a beautiful coffee when waiting. No stress
09 May 2025
Very attentive
09 May 2025
Fast and efficient process to book car in for service requirements.
09 May 2025
richard mcknight resolved my concerns and his attention to detail was impeccable a pleasure to deal with
09 May 2025
Chris was excellent. Professional and knowledgeable.
09 May 2025
Once again, they couldn't have been more helpful in every way
08 May 2025
According to the driver who took my car , everything was satisfactory thank you.
08 May 2025
All aspects of service taken care off.
07 May 2025
No complaints
06 May 2025
Excellent customer service. Knowledgable staff, and fully kept up to date on status etc.
06 May 2025
Over all its an experience I wish no one els have same experience as me . didn't look good, Far as treating all customers equally you have failed. Dissatisfied!
06 May 2025
As above.
06 May 2025
As above. Christopher at service desk was very helpful.
05 May 2025
A quick hoover of inside of car would have been nice since the outside was cleaned so well
05 May 2025
From the moment I walked in Darren looked after me. Just under two hours and the service was done & the car was washed.
05 May 2025
Car was serviced and ready for collection within the time frame given.
05 May 2025
The service staff are good but reported issues are fixed or resolved.
03 May 2025
Excellent service
03 May 2025
Disappointed given that a week after it was in your service centre. I received a BMW emergency call to return my car asap due to driving stability problem.Car is with you to identify what is wrong!Fortunately under warranty
01 May 2025
No problems willing to help.
30 April 2025
Chris was excellent
30 April 2025
See note above
29 April 2025
Everything was carried out as discussed with service advisor.
29 April 2025
As above
28 April 2025
Amazing, can't fault the team.
27 April 2025
As the previous answer
26 April 2025
Friendly staff and good communication.
26 April 2025
Chris Ruddy who dealt with me was very good and helpful. He called me the day before. He also sorted me out with the bmw app , I'm not the best with technology.
26 April 2025
Delivered on time.
26 April 2025
Because of guaranteed, Services, Cars. Also the STAFF themselves. Thank You to all of them.
25 April 2025
From start to finish the job was done in time and explain throughout the process
25 April 2025
Enjoyable place to do business
24 April 2025
I was 5mins away in a taxi when I was called to say my car wouldn't be ready at the agreed time Some advanced warning would have been helpful
22 April 2025
From initial phonecall to leaving Bavarian I was thoroughly impressed. Flawless
21 April 2025
The car was returned to me on time washed and hoovered. Some extra work was needed and this was carried out within the time slot
21 April 2025
My vehicle returned on quoted time, clean and work carried out.
20 April 2025
All completed as outlined with no issues
20 April 2025
The service was completed on time and at a price as described
20 April 2025
organised a car to drop me into Work and pick me up
19 April 2025
Again everything was made v easy for me
19 April 2025
Megan is a star ! She actually understands what she is talking about and did everything she possibly could to make this visit as easy for me as possible. The only issue I had was having to wait 6 months for the recall to be actioned by Bavarian.
19 April 2025
Boot not cleaned
19 April 2025
Prior to dropping my car off, I received a call from Bavarian asking if it was ok for my car to be cleaned during the service. I accepted as with any prior servicing it is to be expected. Not only was my car car handed back dirty but approx 1hr late
18 April 2025
Very professional. Always satisfied with standard of workmanship. Customer relationships very good. Keeps the customer informed during the service.
17 April 2025
always been were treated by everyone who I've been dealing with
16 April 2025
Professional
16 April 2025
I normally give 5* however on this occasion I am giving 3* Still waiting a reply to an existing problem with my sons 1 series since last Friday.
15 April 2025
Service completed in fast track time
15 April 2025
Did what they said they would
15 April 2025
Jenny was more than helpful when dealing with an issue with my car. Warranty cover. Kept me updated as I was waiting.
15 April 2025
Staff are very helpful and always professional especially the service department. I left my car in for a service a few weeks ago and I was very impressed by the first rate service that I received. Thank you Bavarian boucher Road. Five star. ????.
05 July 2025
Friendly and efficient