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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
698 ratings and 342 comments received in the last 90 days.
28 November 2023
It was quick and no messing about
23 November 2023
Everything was straightforward, Jim and team were very informative. They made everything very smooth.
23 November 2023
Everything was take care of from start to finish couldn't have had an easier handover
09 November 2023
I have dealt with Bavarian BMW for more than 10 years and every time I have changed my car they (Jim Kearney in particular) go out of their way to ensure everything runs smoothly and the experience is as enjoyable as possible.
08 November 2023
The constant updates and the flexibility to make changes
07 November 2023
BMW Bavarian Belfast is an outstanding team. From reception to sales, service and engineering absolutely brilliant. Feels very luxurious place to visit and treated like a VIP going 20+ years now.
06 November 2023
Again the customer care and professionalism from Chris was second to none. nothing was ever too much trouble.
04 November 2023
As above
04 November 2023
Easy process start to finish.
30 October 2023
The sales process was very simple, I was given a highly competitive price, and Leon was extremely patient and knowledgable from start to finish.
27 October 2023
Again, Leon made this a very satisfying experience. When I went to talk to him about options I was 50:50 about whether I would change my car. But he tipped the balance!
27 October 2023
Service and support is very good from start to finish
26 October 2023
Conor Galway boucher rd is my reason
26 October 2023
Good customer service. Would be disappointed with anything less.
25 October 2023
The process was very smooth, no areas for improvement
23 October 2023
As above.
21 October 2023
The salesperson I bought my car from was Mr Jim Kearney. He was very patient and understanding and I felt he really listened to what I wanted in the car. Nothing was too much bother to him and I felt very confident with his advice.
21 October 2023
Bavarian provide a superb customer experience
16 October 2023
Fantastic and easy experience as always. Handover always well thought out.
16 October 2023
I am more than satisfied with Bavarian with my nine BMW purchases over the years and delivery dates for the car.
15 October 2023
New car delivered exactly as I specified. Part exchange and financial matters expertly dealt with. All technical queries answered.
12 October 2023
We were very satisfied with the sales rep Chris who helped us in all of the way, to signing up for the order , to keeping us informed about the delivery date and handing over the new car. Chris made it a most enjoyable occasion for us all the way.
11 October 2023
No long waits and pleasant surroundings
05 October 2023
Gary went through everything very well
03 October 2023
Again the sales rep Leon
30 September 2023
Professional service delivered with a smile
26 September 2023
Lovely relaxing experience
24 September 2023
Very informative sakes person Leon
20 September 2023
Pleasing surroundings, friendly staff.
13 September 2023
All the staff in the the sales centre were happy to deal with our every need
01 December 2023
Good service, but expensive. Unable to supply tyres at competitive price. I've had a problem with latest sotware download. Service tried to force download but problem not resolved.
01 December 2023
Again helpfull and friendly, courtesy car would have been a nice touch given I live 18 miles away.
01 December 2023
From booking the car in to collecting the keys back everything was good.
01 December 2023
Friendly and professional service
01 December 2023
Excellent customer service, a very professional setup
01 December 2023
As above
01 December 2023
Tammy the adviser was most helpful and explained everything thoroughly.
01 December 2023
Work done to my satisfaction.
01 December 2023
Couldn't be happier with the customer service provided
01 December 2023
Clean showroom, friendly staff, coffee.
30 November 2023
I tried to contact the service manager who was generally unabailablr
30 November 2023
I was so pleased with the service I received from David Dowie(Service Advisor). He went above to help me in booking for my X3 even though it was short notice booking. The service team completed in 48hrs. Though, I was not provided by a courtesy car.
30 November 2023
As above
29 November 2023
Very satisfied and no messing about
29 November 2023
Top rate service.
29 November 2023
Wasn't offered a car while mine was in and my dashcam was left unplugged after the work, otherwise would have been 5 star.
29 November 2023
From start to finish I found it to be a smooth and easy process with minimal inconvenience.
29 November 2023
Same as usual top notch
29 November 2023
Provided lift to and from city centre
29 November 2023
In and out in specified times
29 November 2023
Very slick process
28 November 2023
Staff are great
28 November 2023
I think it's a fair assessment tbh
27 November 2023
Great and fast service
27 November 2023
Staff were very helpful and everything that needed fixed was completed and returned within the day and no further issues.
27 November 2023
As above.
27 November 2023
Quick & timely turnaround.
27 November 2023
Great service. Slight issue with still getting service warning in the car.
27 November 2023
Staff were extremely helpful. Service was excellent from start to finish
27 November 2023
While the service visit and subsequent rectification worked and the team weee courteous as always, I do feel the car should have been brought up to the latest software before being recently sold to me and saved me the inconvenience of the visit.
27 November 2023
Good communication and very informative and professional experience.
26 November 2023
I was to have an EGR cooler fitted as part of a recall notice. However the cooler wasn't fitted during my service and I was told it would still be on recall. As they didn't fit it I lost out on a £100 voucher towards my other service work- disappoint
26 November 2023
As above.
25 November 2023
As suggested from comments above.
24 November 2023
My service was easy to book and was carried out perfectly and at the time that was arranged
24 November 2023
The normal Bavarian experience which I have become used to over the years, as we have several other BMWs in the family.
23 November 2023
Work completed with no problems
23 November 2023
Richard Jenny and all the staff could not be more helpful
23 November 2023
Special mention for Chris Ruddy and David Lyttle who are both excellent
22 November 2023
Everyone at Bavarian very friendly and helpful, Jenny sorted everything out for me with no fuss or hassle.
22 November 2023
Friendly staff, very welcoming and commondating and very quick turn around regarding service required.
22 November 2023
All staff were friendly and helpful
22 November 2023
The service was completed as requested in the time stated.
22 November 2023
no hassel
22 November 2023
Even though a loan car was requested at the time of booking and well before the appointment date this wasn't possible when the date came around - I had to get a train back to my work (Lisburn) and then back to Belfast again to collect the car.
22 November 2023
Good service and good coffee
22 November 2023
Same as above answer
21 November 2023
Efficient and professional
21 November 2023
For getting the job done
21 November 2023
Nice experience Good service The fact that I could work away while the car was in was good
21 November 2023
I have given this answer as the staff seem to have a customer comes first attitude and always polite and accommodating
20 November 2023
As above
20 November 2023
There were no issues
20 November 2023
Couldn't be happier with the service at Bavarian Belfast
19 November 2023
Very helpful
19 November 2023
Work done on time - good place to wait with super refreshments- staff very helpful with good customer service - vehicle left clean and tidy
19 November 2023
Apparently issues with my car after major service
19 November 2023
Very professional, Tammy sorted everything out even a valet too.
18 November 2023
Friendly staff and great service
17 November 2023
Good service
17 November 2023
Very happy with staff and service, disappointed the parts were not available to fix cracked hose causing drive train message
17 November 2023
A top company with great helpful staff
17 November 2023
Not 100% satisfied,pls see reason above, I've now to return to Belfast workshop.
16 November 2023
I have detailed the concerns I have with your Customer Care in Q1. I would also like to add that with a new car having to be fixed after 5 months under warranty the least you could have done was to give it a wash and valet Your competitors always do
16 November 2023
Professional
16 November 2023
I had a couple of issues with my jeep which were sorted as well as the service. I was kept informed by phone about all developments regarding parts, times, etc. which I appreciated.
15 November 2023
Very quick and always kept me updated
14 November 2023
Good service overall, although in line with many Main Dealer interventions some work appears to me to be charged at a premium price.
14 November 2023
All work was completed to a high standard
14 November 2023
For the same reason given previously.
13 November 2023
No issues at all this time .
13 November 2023
Small issue about having to wait to collect my car but overall a good experience.
13 November 2023
Great service plan.
13 November 2023
I was sent a video of my car while work was being done, kept informed throughout the day regarding my car.
12 November 2023
Refer to my trust pilot review as I'm not willing to repeat myself for a third time
12 November 2023
Efficient and pleasant for me
12 November 2023
Efficient and relaxed.
12 November 2023
Received an unexpected voucher to use in the shop at BMW which was great
12 November 2023
Full transparency and communication through out
12 November 2023
Great communication right through the whole process
11 November 2023
BMW Bavarian's response to an issue around a coolant light and engine overheating was prompt and efficient.
10 November 2023
I consider the experience at Bavarian Grade A. I have absolutely no complaints about the whole process.
10 November 2023
All trouble free , emails sorted all . Met by Meagan , pampered with a lovely coffee and a lift into the city with David, a true gentleman. Later collected by David and escorted to my car . Excellent experience thanks to all including mechanics. ??
10 November 2023
Overall was a good experience, I asked for a tire pressure check and when I got the car back it wasn't done other then that it was a good experience
10 November 2023
All staff were excellent and you get a very nice coffee
10 November 2023
I cannot think of one negative moment when dealing with the service team. I felt confident that my car would get the right upgrade.
09 November 2023
Best car dealership I've ever dealt with. Professional, slick and seamless service every time.
08 November 2023
As they got to the oil pressure problem i was having and they did a further inspection on my car for potential future problem and advice me about them before they became a bigger problem
08 November 2023
Expensive for basics
07 November 2023
the service department were very helpful & friendly for my services needs
07 November 2023
As stated above, all aspects of the experience were satisfactory. The service manager Richard McKnight runs a great team and provides outstanding service.
07 November 2023
Always first class service- help and advice given. Absolutely no hassle.
07 November 2023
Service was very attentive, friendly and efficient
06 November 2023
Job done as planned with Service Dept/- on time
06 November 2023
The Teams willingness to support, resolve any issues. Customer focus is second to none.
06 November 2023
As above
06 November 2023
The hospitality whilst waiting on the service to be completed is excellent and much appreciated. The service is prompt and professional.
06 November 2023
Very good customer service even after initial fault was not rectified on first visit.
06 November 2023
Happy with the service but with the rising cost of living, the charge seems somewhat exorbitant.
06 November 2023
The servie which received from booking the service until collecting my car after the service was excellent in every respect. The Service Advisors were extremely knowledgeable, friendly & helpful.
06 November 2023
The car should not have had to been returned to replace the EGR that was never replaced in the first place! Plus I had to pay £100 to get my car returned because I am disabled and could not get the Belfast to bring it home myself. £100 voucher?
06 November 2023
Your staff were extremely helpful
06 November 2023
Staff were welcoming and friendly whilst I waited for my service to be complete. Car was returned spotless with all levels refilled. Great service all round
05 November 2023
Nothing to complain about
05 November 2023
As above
05 November 2023
It's a fair assessment of my overall satisfaction
04 November 2023
Everyone was very nice.
04 November 2023
Very good service whilst there but waiting time was a bit excessive
04 November 2023
Great service and my car passed the MOT.
03 November 2023
Excellent service from Chris Ruddy. He kept me well informed throughout. It was also very handy that a driver came to collect and return the car.
02 November 2023
Great service
02 November 2023
Efficient and customer focussed
02 November 2023
Too expensive, not value for money, when you look at what was done and the cost charged it is hard to see the value compared to other service providers.
02 November 2023
Overall very positive with two niggles. The 90 min service was 2hrs and that didn't include a wash to save time. Also rear door had a scratch which was either from the garage or car park.
02 November 2023
Your service quality is so bad. The working hours are 139 pounds. No cause of the fault can be found. They also said that it was because the employees were in a hurry to get off work. In the end, no cause was found and they did not help me to make my
31 October 2023
Everything was stress free from start to finish. Staff where excellent
31 October 2023
No problems
31 October 2023
well done, on time
31 October 2023
The team sorted my car out perfectly and in good time
31 October 2023
Seamless experience & kept informed throughout
30 October 2023
As above. I would have thought I at least should have Ben told I need to set up driver profile, active voice control etc or someone could have done that for me.
30 October 2023
Great service, got a video showing current wear and recommendations.
30 October 2023
My car was with your recently Good job George
30 October 2023
I feel I received less information relevant to this service, when compared to other services I have previously had. I also received posted propaganda after booking it in, suggesting that my car is getting old, I should consider changing it. The car..
29 October 2023
Jenny was so helpful helping to arrange to get the car dropped off with me as I could not get time off work to collect the car
28 October 2023
Quick and efficient and pleasant staff
28 October 2023
The service advisor was very professional and pleasant to deal with, and my car was washed and vacuumed that was pleased with. I was completely satisfied with the whole experience.
28 October 2023
Very professional .
27 October 2023
All work completed on time
27 October 2023
Service was completed on time, and vehicle was returned in spotless condition. As ever, the showroom coffee centre was most enjoyable and I took the opportunity to peruse the new models.
27 October 2023
Communication was first class. Kerry explained everything really well.
27 October 2023
Staff are very efficient.
26 October 2023
Everything was sorted that needed to be
26 October 2023
Customer service was excellent.
26 October 2023
See above. same applies!
25 October 2023
The service is even more extraordinary than the vehicle itself
25 October 2023
Personally I feel the standards have dropped in customer care after a car is purchased. Staff need to be aware that not everyone is up to date with the latest technology and time should be taken to ensure everything is doubled checked with customners
24 October 2023
My car has always been passed satisfactory at MOT after Bavarian Service
24 October 2023
Staff provide exceptional service
24 October 2023
All recall items done in good time and car cleaned inside and out.
24 October 2023
I appreciated the warm welcome I received from David Dowie. I also appreciated the cup of coffee and the snack I got on arrival and the opportunity to look at new and second hand vehicles in the showroom and also outside.
23 October 2023
All good
23 October 2023
Excellent service , All staff very helpful and get things sorted out quickly and without fuss
23 October 2023
Job done ok
23 October 2023
Issues not dealt with
23 October 2023
As above
22 October 2023
The service was completed efficiently. I was able to do online work while I waited.
22 October 2023
Went very smoothly from check in to pick up.
22 October 2023
Andrew kept me informed and updated during buying process.
22 October 2023
All went as planned and nothing was to much to ask
22 October 2023
Normally would have been 5 star but I was handed back my key and when I got to the car, the battery message was showing for the key, so now I have to go back at some time to get that sorted
22 October 2023
The above answer is my reason for givin a well earned five star rating
21 October 2023
Everything as described. No issues what so ever.
21 October 2023
Because I was satisfied
21 October 2023
Efficient and helpful keeping informed
21 October 2023
Bavarian kept me updated on the status if my car and was very accommodating to work schedule as a nurse it's hard to fit things like car servicing in
20 October 2023
As above!
20 October 2023
Prompt, well managed and great coffee!
20 October 2023
As above
19 October 2023
I had left my vehicle in for service and a fault was detected. I was allocated a courtesy car after I had to specifically ask. Staff at BMW were all helpful. But when I picked my car up no windscreen fluid had been topped and car not charged.
19 October 2023
The complementary service check was useful.
19 October 2023
The service experience was excellent at Bavarian. As always, it was fully explained to me what exactly was being done to my car. Once again, Richard was very welcoming, pleasant and professional in dealing with me.
19 October 2023
My car was servised in the time period discussed, meanwhile I was given the loan of a courtesy car for the time period my own car was being serviced.
18 October 2023
I was kept informed at each stage of the process and staff were very amiable
18 October 2023
Great communication, easy to reach the service staff without having to jump through multiple people / departments to speak to someone.
18 October 2023
Very professional, friendly staff. Go above and beyond
18 October 2023
Did what was needed in the expected time
18 October 2023
Everything was done to the highest standard
18 October 2023
Very happy. Due to the timing, I requested a driver left me to and from work, which was a c10mins drive away & this was facilitated. A very useful part of the experience.
18 October 2023
Car ready at the time specified
18 October 2023
I was not a customer of this particular dealer but all the staff I dealt with made a real effort to resolve a minor problem
17 October 2023
I was well looked after by the staff at Bavarian.
17 October 2023
Staff very friendly and helpful
17 October 2023
The issue with the car was resolved smoothly and no fuss .
16 October 2023
There was a glitch with my service and was handled with aplomb with Richard and Kerry. They went above and beyond getting my car back to me.
16 October 2023
I am not sure if you usually leave your customers with such a defective product.
16 October 2023
Job done efficiently.
16 October 2023
Flawless service
16 October 2023
After my one and half hour wait I asked to check if it was going to be much longer. He checked and immediately returned with the keys. Obviously it had been overlooked
16 October 2023
Mr Chris Ruddy made all the difference. A competent courteous and interested young man who clearly knows his job.
16 October 2023
I got excellent quick service
16 October 2023
Very satisfied with the service. I was picked and dropped to a place close by. A lovely lady from the service team helped fix a car software issue in the end during handover.
16 October 2023
Service with a smile Very professional
15 October 2023
All good
15 October 2023
My enquiry at Bavarian, Belfast was handled by Chris. I was impressed with his professionalism and customer service.
15 October 2023
The customer service delivered in Bavarian BMW Belfast is quite simply exceptional. Richard McKnight, the Service Manager is phenomenal in all aspects of service delivery, and this is seen in the staff who serve under him.
15 October 2023
Very satisfied, staff very helpful and kept me well informed throughout, service rep was excellent. I was given an approx time for the car to be ready and it was. Car was returned washed and mats cleaned. Excellent
14 October 2023
No negative issues.
14 October 2023
Quick turnaround and didn't feel like to much of an idiot bringing a 16yo car back for a recall
14 October 2023
It's the friendly atmosphere the people and great service
14 October 2023
Looked after so well, start to finish. 6 stars if I was able to score for the coffee cake! Showroom team & the service team are simply brilliant.
14 October 2023
Helpful and friendly staff and very efficient, and also have great coffee.
13 October 2023
Excellent service and follow up call
13 October 2023
Quick book in and easy process. The service team always deal with any problems efficiently and extremely personable.
12 October 2023
Car booked at short notice, courtesy car provided and turned round within the morning which I had requested
12 October 2023
Car returned immaculate
11 October 2023
My car was in for a major service. I specifically mentioned that the tires needed checked as there was a warning on the idrive. When i got the car back all the tire pressures where different and not as per the manufacture's recommendations.
11 October 2023
Not entirely sure that the issues have been fully resolved. Maybe seemed as insignificant but not fully explained
11 October 2023
Took longer than advised
11 October 2023
Very good
09 October 2023
The work was carried out professionally and within the time frame allocated.
09 October 2023
Taking my car in for warning light check as nothing was detected, and status of car had already returned to normal, which I had said. However, I was persuaded to bring it in for check. Nothing was detected, I had a hefty labour charge to pay :-(
09 October 2023
Recall job done and small computer message fixed. Very efficient. Mechanic did a walkabout car in a video which was sent to me. It highlighted work to be done. Very easy to follow.
09 October 2023
Excellent service - exceeded expectations. Best I've ever had. Car returned in as new condition.
09 October 2023
The car had a couple of minor problems which they fixed while car was being serviced
09 October 2023
Service completed in the time discussed. Coffee/ tea offered while I waited.
08 October 2023
Well organised fast and efficient
07 October 2023
An otherwise 5* service rating let down only by the very poor quality of the courtesy wash. To let a car out of the premises badly/partly washed let's down the entire professional service provided by everyone else. 2nd & last time this has happened!
06 October 2023
I was satisfied except that it took so long to get the necessary part but I understand that this was out of the company's control
06 October 2023
The work was carried out efficiently and the service was excellent
05 October 2023
Clear appointment times and my car return on time and returned washed
05 October 2023
Very satisfied. Would highly recommend.
05 October 2023
I know that my car is in expert hands, and all work is carried out with professionals
04 October 2023
Great communication throughout and the attention to detail was appreciated!
04 October 2023
Great service in the showroom, handy to be left in and out of city centre.
04 October 2023
Staff are all highly professional, friendly and helpful
03 October 2023
The staff from reception to the lady who dealt with me (Jenny) were very helpful and pleasant to deal with. Unable to give the 5 stars due to the fact I cannot seem to find a fix to the fault in my car.
03 October 2023
Issue with the sorted in 24 hrs
03 October 2023
Excellent service from beginning to end, my problem was resolved immediately, the team most helpful and reliable
03 October 2023
The people are lovely!!!
03 October 2023
From initial contact to dropping the car off- including telephone update and final pick up the whole process was flawless- Jenny was very polite- friendly and knowledgeable - the ultimate professional- it has made me think about buying from bavarian
03 October 2023
Megan and the team were excellent
03 October 2023
Everything went to plan, no issues.
02 October 2023
I was told the work they were carrying out would last 2 hours, it lasted 4 1/2 hours, no one came and told me why there was a delay. I also asked for the tyre pressures to be checked, it wasn't done.
02 October 2023
A great experience
02 October 2023
Completely satisfied and absolutely confident I will get a proper diagnosis
02 October 2023
Only thing was two week timeline to book into car to have diagnostic done and heater box fitted. During the two weeks the weather was very warm at times and I had no cool airflow so had to drive with all windows down!
02 October 2023
Really good service, was in 3/4 hours but kept on being updated on the progress and sought my approval if and when something additional was needed on the car.
01 October 2023
Very quick and easy check in
01 October 2023
Great service
30 September 2023
Just the waiting time on a driver to bring me home and a bit of a wait whenever I returned to collect my car
30 September 2023
It was a complicated issue but was resolved
30 September 2023
No complaints
30 September 2023
The required work got done at the prearranged time, also our car got a courtesy wash
29 September 2023
The vehicle was fully valeted on collection and rear brake pads replaced
29 September 2023
My car is old, so any betterment is good.
29 September 2023
I got the car collected to repair charging flap and it came back exactly the same. Also, my husband explained at length about air pressure dropping in rear tyre. All they did was top it up with air. Not good enough.
28 September 2023
Very good staff working there, seemed like they wanted to be there and it wasn't just a job to them. Very helpful.
28 September 2023
I was kept informed about work being done to my car and nothing was done without my permission
28 September 2023
Tyres fitted
27 September 2023
Couldn't have been better
27 September 2023
Everything was completed as expected/requested. Kerry was extremely friendly and helpful.
27 September 2023
Service was more than I was expecting
26 September 2023
Efficient service within timescale agreed
26 September 2023
My car had to go back next day because fault wasn't fixed but after that it was perfect
25 September 2023
Every aspect of my needs was dealt with very satisfactorily.
25 September 2023
Overall I found the whole experience very disappointing.
25 September 2023
When I left my car in store I was told was it ok for them to have the car all day. I told jenny no that I needed to collect my daughter in Lisburn at 3pm. I was told ok it will be ready around 2/2.30. It wasn't ready until 3.01. Disgusting!!! No car
24 September 2023
Overall pleasant experience
24 September 2023
All work done that needed in one day
24 September 2023
I was booked in for the "fast lane. 90 minute" service. I arrived before noon but didn't receive my car back until after 15.30. The information I was given was misleading, contradictory and frankly, unbelievable.
24 September 2023
Excellent ??
23 September 2023
I had to wait a long time
22 September 2023
My car came back lovely and clean and running well. I need to put ad blue into the car soon this was flagged up but I liked that no pressure was put fir me to have it done right away and it was explained.
22 September 2023
The experience and service your receive from Bavarian is one that others could learn from. Bavarian colleagues really do go over and above to drive the experience and everyone is treated with respect and will always leave feeling valued and uplifted.
22 September 2023
Long wait in showroom for car to be finished. Pricey
21 September 2023
Pleasant staff and all done on time .
21 September 2023
From start to finish it was perfect, updates provided were good and timings perfect.
21 September 2023
Jenny in the Service Dept was very helpful, knew what was happening, I felt confident the issue would be sorted However the first person I spoke to re my 4 warning lights asked me to email, I'd to explain the seriousness & email wasn't going to work
20 September 2023
First class service
20 September 2023
Car was diagnosed and repaired same day. Even dropped me off and picked me up in the city for work.
20 September 2023
It was a shame that the software update was still running at the time I came to collect the car, leading me to have to wait an hour at Bavarian for it complete.
19 September 2023
Charged for an unnecessary key battery change. I recently just changed it myself so it was less about the cost and more about the excess waste. I emailed the service advisor about this, thought I might get a reply but maybe it didn't warrant one.
19 September 2023
After getting my service date completely wrong and me being out a lot of time and expense, I believe out of courtesy Bavarian could have looked at and fixed my back window washer as a matter of professionalism and a gesture of goodwill.
19 September 2023
My service advisor Megan was extremely pleasant to deal with and went above and beyond when an issue was identified with my vehicle.
19 September 2023
Pleasant experience well looked after on the day
19 September 2023
Fast & efficient. Dave who brought me to work was a gentleman
19 September 2023
Excellent experience
19 September 2023
Car developed a strange fault. 2 weeks and £1500 of labour and parts to fix it. Communicating with the service department v difficult - calls not returned, I had to chase up every time. Then had to bring back next day for forther problem
18 September 2023
No issues with car, ready on the agreed time and washed and ready to go.
18 September 2023
Poor feed back and no discussion regarding my question re the issue I had asked to address
18 September 2023
No help with transportation after leaving car in for service , asked numerous times at booking and on confirmation Very disappointed Customer before me received a taxi !
18 September 2023
Quick and efficient service
18 September 2023
I did not receive any feedback about my car. This would have been useful as my settings for phone etc were all gone and I was unable to answer or make calls on my way home. I was also told that I would be sent a link for the app but never received
18 September 2023
Great service and always explains what they did
18 September 2023
Professional service
18 September 2023
After the service in the way home the tyre pressure light came on and I thought that would've been checked on the service given that they could tell me the state of the tyres.
17 September 2023
The car was services as requested.
17 September 2023
Overall, great service, the waiting waiting area can be a bit inconsistent in their welcome sometimes.
16 September 2023
Friendly professional service
16 September 2023
Car was booked in for 11am. They didn't start the work until after 3.30pm and had to wait until 5.30pm for car to be ready. Complete waste of a day and waiting 6.5 hours in the showroom. Awful customer service.
16 September 2023
No issues following my recent visit for the card first service.
14 September 2023
Professional attentive service.
14 September 2023
Too expensive !!
14 September 2023
No issues
14 September 2023
Can just rely on guys doing a professional job
14 September 2023
Absolutely excellent service. Everyone I dealt with, each time, was brilliant, could not have been nicer and gave me their full attention which I appreciate. I will be buying my next car there.
14 September 2023
Punctual service and they keep you informed of what's happening.
14 September 2023
Never disappoint in the service l have received.
14 September 2023
As per usual, very satisfied with the work done.
13 September 2023
Made to feel very welcome
13 September 2023
Great experience would make me buy my next car from Bavarian
12 September 2023
Flexibility and accomodating my change of time.
12 September 2023
There were no issues.
12 September 2023
was very hard to get in touch with service advisor & no call backs
12 September 2023
I had to go back as they forgot to take some reading
12 September 2023
Prompt service
12 September 2023
Very good indeed. Jenny Muckle was excellent, knowledgeable, informative and a great communicator.
11 September 2023
I have very limited knowledge I put myself.completely in their hands
11 September 2023
Every professional from start to finish
11 September 2023
Efficient and courteous service
11 September 2023
Happy with the service given
10 September 2023
Very friendly and approachable staff especially Norman the driver
10 September 2023
Service was brilliant
10 September 2023
All excellent
10 September 2023
The expense of the service was too high. An engine fault sign was investigated - it took two hours to find the issue was a software update (I would have thought updates should occur automatically in a BMW car) The cost for this element £239.
10 September 2023
No issue with service and response
10 September 2023
The wrong part had been sent which meant we had to make our own way home and come back the following day, no courtesy car could be arranged and worse no apology for the inconvenience was given.
09 September 2023
Service completed within timescale as promised
09 September 2023
I was kept waiting to pick my car up
09 September 2023
The service was conducted efficiently and a couple of minor issues were addressed.
01 December 2023
Always happy to help and answer queries. Clear communication during the process.