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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
667 ratings and 334 comments received in the last 90 days.
13 April 2025
Very transparent and on hand very the process from searching, to ordering, and through to delivery, after care is also on point as well as any queries or assistance I have needed they have fulfilled
10 April 2025
Salesman Jim Kearney was extremely helpful and knowledgeable. He made us feel important and fully involved in the sales process throughout. Nothing was too much trouble.
07 April 2025
Bavarian did everything I asked them to do without hesitation
05 April 2025
Leon Mcnamee was very helpful. It would have been a 5 star only the bmw delay in transportation above wasn't a great experience.
01 April 2025
Leon was great to work with, Considerate of my time and the quality of the experience was really good.
01 April 2025
fantastic range of cars
30 March 2025
The only minor problem was the transfer of my number plate which was made up with one wrong number. Noticed the mistake the day after taking delivery and contacted the dealership who rectified the problem.
30 March 2025
Everything dealt with an efficient and pleasant manner
29 March 2025
Timing of delivery was perfect
25 March 2025
Leon McNamee Sales Executive was excellent it was a pleasure to deal with him. Very customer focused and extremely accommodating.
25 March 2025
Very courteous, helpful and knowledgable staff.
23 March 2025
Answered all my queries & got the car I wanted
22 March 2025
Everything went smoothly and handover was very easy due to prep work completed.
18 March 2025
There was a 5 week difference between the estimated delivery date and the actual delivery date but otherwise the vehicle and financial advice provided, and the efforts of the sales team were excellent.
11 March 2025
Jim Kearney as always provided a friendly and professional service - makes it easy to change the car - too easy :-)
01 March 2025
Really enjoyed visiting Bavarian Belfast as all staff friendly and coffee and buns great. The handover of car was very thorough and Niall Oates was patient and took time to explain all well.
28 February 2025
Everything went smoothly, no hic ups.
28 February 2025
I'd like to mention Niall Oates and Melissa Dudgeon for the very professional and friendly service I received while purchasing the car. I have been a customer for a long time and they never cease to amaze me with their professionalism.
27 February 2025
Brilliant experience. Jim Kearney was excellent to deal with at all stages
22 February 2025
Glad to have Paul Gillooly back
18 February 2025
the car arrived within the timescale set out at the beginning of the process
11 February 2025
Always good communication of updates
09 February 2025
Jim was great and everything went smoothly
08 February 2025
I was given the model to test drive with no time limits for return which was brillant. Leon looked after me every step of the order and delivery - execellent customer service - nothing was too much trouble for him.
06 February 2025
Seamless proceedyre
05 February 2025
Would have been 5* but new car had an internal lightning fault on delivery. Has been back since to dealership. A fault apparentlywith a part that is on back order so will have to wait. Not ideal on a new car so I'm hoping it won't take too long.
04 February 2025
From start to finish excellent service
04 February 2025
Excellent
03 February 2025
Still the same high standard as previous times
02 February 2025
Very pleasant and welcoming, from being greeted at the door every time in such a pleasant and professional way, to the efficiency of the staff.
26 January 2025
Great sales man very open
26 January 2025
Niall Oates was so helpful, explained everything, went with me on a test drive, as I had never driven an automatic before. He explained everything that came with the car, when car due in and what I needed to do before delivery. Excellent service.
16 April 2025
Professional
16 April 2025
I normally give 5* however on this occasion I am giving 3* Still waiting a reply to an existing problem with my sons 1 series since last Friday.
15 April 2025
Staff are very helpful and always professional especially the service department. I left my car in for a service a few weeks ago and I was very impressed by the first rate service that I received. Thank you Bavarian boucher Road. Five star. ????.
15 April 2025
Did what they said they would
15 April 2025
Service completed in fast track time
15 April 2025
Jenny was more than helpful when dealing with an issue with my car. Warranty cover. Kept me updated as I was waiting.
14 April 2025
Everything that was required was completed and car seemed to be driving extremely well.
14 April 2025
Chris was very helpful and accommodating, sign posted timings of how long the service would take, chatted me through what had taken place during the service and walked me out to my car. Overall it was a great experience.
14 April 2025
Service was quick and very professional
13 April 2025
The service adviser (Chris) was knowledgeable and courteous. He explained the work that was to be done beforehand and on collection of my car gave a full explanation as to what had been done. Chris is a definite asset to Bavarian BMW and deserves to
13 April 2025
No complaints at all
13 April 2025
Extremely satisfied
12 April 2025
I specifically went over items to be attended to with Ashleigh when making tile appointment but it then found that because she left, this information was not transferred to the new service team. This has resulted in the main items not being addresse
12 April 2025
damaged the drivers seat
12 April 2025
Issue dealt with promptly, albeit had to go through Bavarian assist to get car booked in quicker. Good service however once booked in.
12 April 2025
As before 5star service from Bavarian BMW.
11 April 2025
All work carried out promptly and efficiently
11 April 2025
Everything is always first class apart from the costs. Fortunately I'm still under warranty.
11 April 2025
Just the cost of the spark plug service is too high in my opinion.
10 April 2025
Had to ask for explanation on recall work. Didn't explain tyre wear readings.
10 April 2025
Problem dealt with promptly
10 April 2025
You never followed up - very pathetic. How do you expect to build a relationship with the customer when you don't do the basics of what you say you will do?
09 April 2025
Angry about how I was treated is an understatement, my car was left back to me twice in a dangerous position and not safe, I'm actually gonna seek legal action over it
09 April 2025
The service was fast and efficient, staff were pleasant
09 April 2025
Every need was catered for without asking
08 April 2025
Quickly back on the road again.
08 April 2025
Easy to book my service, drop car off and advised when it would be ready.
08 April 2025
As above
07 April 2025
Nice and clean showroom,and my problem dealt with quickly
07 April 2025
Everything completed efficiently
07 April 2025
Call back replacement was completed within a few hours.
07 April 2025
Completely satisfied
06 April 2025
Everything was dealt with promptly and courteously.
06 April 2025
I arrived with my car for its recall not knowing how long it would take and hadn't arranged anyone to collect me but Bavarian quickly arranged a driver to take me home and another driver to collect me the next morning .
06 April 2025
Always well looked after
06 April 2025
Easy to book but a long wait for a safety recall. Very welcoming receptionist: knew the reason for the visit and well organised for it. Clear information as to when the car ready and a text to confirm. Receptionist is Chloe Finister
05 April 2025
I asked for a diagnostic and it was not performed. they said the erg was the issue and replacement would fix it. I knew it was not. I now have to return a second time. Take time out of my busy schedule to get something sorted that I already requested
04 April 2025
Great service from Christopher Ruddy. We had a serious issue over something, but after I emailed Chris, Mr Davis contacted myself the next day and was sorted very quickly and effectively. Cannot fault the service lads
04 April 2025
Friendly welcoming staff and excellent facilities
03 April 2025
Straightforward and quick
03 April 2025
You are told the price at the time of booking
03 April 2025
Service staff e.g. Chris very helpful
03 April 2025
The service was smooth, thorough and a pleasant experience, both in terms of the setting and the staff I dealt with.
02 April 2025
Darren was terrific.
02 April 2025
I was happy that there was a video showing me what had been done.
02 April 2025
Vehicle serviced and returned on time
02 April 2025
Liked the service video.
02 April 2025
Very satisfied with the work done - only down side was the long wait times but can't complain about that too much when the 90min wait sessions were all reserved already.
01 April 2025
Good contact
01 April 2025
No issues experienced and Chris kept us informed fully during the service.
01 April 2025
DARREN WAS VERY HELPFUL IN THE SERVICE DEPARTMENT AND I WAS DELIGHTED TO BE CHAUFFEURED TO MY MEETING IN BELFAST CITY CENTRE AND COLLECTED AGAIN.
30 March 2025
I'm satisfied with the staff attendance
30 March 2025
Staff very helpful
29 March 2025
Bill was much higher than anticipated. However staff went through bumper offer which enabled me to pay and have repairs carried out
29 March 2025
Always explained in detail what's happening with the car. I have no expertise in cars but always made to feel like I can understand.
29 March 2025
Everything was taken care of without any hassle.
28 March 2025
Repair completed quickly.
28 March 2025
Excellent service. Great staff.
28 March 2025
A few issues popped up with work already done, but they got them sorted
28 March 2025
Because I'm very satisfied
27 March 2025
Service experience good with courtest car provided.
27 March 2025
I was satisfied with the service given, also the courtesy of the staff, and I could sit in comfort and enjoy a coffee as I waited.
27 March 2025
A very Professional, courteous and efficient service team.
27 March 2025
Hospitality was very good with very nice coffee and cakes which helped greatly during the 2 hour wait!
27 March 2025
Value for money
27 March 2025
Great service at making transport arrangements to and from work while my vehicle was having repairs.
26 March 2025
I felt welcomed & valued as soon as I entered and in all dealings with staff encountered. Very happy with the work done to my car, and spotless condition in which it was returned to me.
26 March 2025
Chloe was extremely professional and accommodating. Nothing was too much trouble, and she handled everything with efficiency and a great attitude. Highly recommend her services!
25 March 2025
Staff very good however was told car was fuelled up but this was not the case
25 March 2025
Very satisfied with the experience from start to finish. The service team were very efficient and professional
25 March 2025
Excellent
25 March 2025
Work done well and satisfied, it was a flat tyre and I was left without a car for 4 days as it was a bank holiday weekend
25 March 2025
Excellent as always
25 March 2025
Richard looked after extremely well. Checked in with no fuss and all work completed to a very high standard. I'm very happy with my experience at Bavarian
25 March 2025
The service was carried out very quickly
24 March 2025
The staff at Bavarian Belfast did not seem interested when they were contacted about warning lights highlighted in the recall letter
24 March 2025
Jenny was very good. The guy who took over the payment at end was arrogant and dismissive.
24 March 2025
Friendly, knowledgable
23 March 2025
No
23 March 2025
All details were clearly explained
23 March 2025
Excellent, as always. Richard is just so kind and helpful.
23 March 2025
I recueved excellent service, from the pick up at the train station to being reunited with my vehicle.
22 March 2025
Just a good feel experience when you enter the show room
22 March 2025
I appreciated Daren's service - as above - and also the video explaining what was being checked and then the call to say my car was ready and as per estimated time that had been given. Have to say also grateful for the refreshments provided.
21 March 2025
Everyone very helpful and making sure you are happy
20 March 2025
took 3 months to get booked in, service on the day was perfect and service advisor was lovely.
20 March 2025
Can't beat bavarian service
20 March 2025
Very welcoming and friendly staff.
19 March 2025
Timings were kept
19 March 2025
Again, everything feels quality but comfortable. The centre is beautiful and the staff are so lovely. They are friendly and quietly attentive. I also received a lovely complimentary gift bag at my recall.
19 March 2025
Efficient dealings with the service team and Chloe was extremely helpful
19 March 2025
Problem was solved
19 March 2025
Works was done promptly at agreed price
19 March 2025
Enjoyed refreshments
18 March 2025
Original issue resolved. Other issues investigated and appointment made for upcoming repair under warranty.
18 March 2025
Friendly staff and warm welcome from the minute you walk through the door.
17 March 2025
Job carried out efficiently.
17 March 2025
Could've been 5 star but I had asked for something to be checked and priced with the possibility of it being fixed when in and it wasn't.
17 March 2025
Excellent work ??
17 March 2025
Quality and service
16 March 2025
Efficient service and very welcoming
16 March 2025
Lift given to my office
15 March 2025
Service staff dealt promptly with service and completed job ahead of time
15 March 2025
The car was ready at the time promised. A cup of coffee was welcome too!
15 March 2025
As I said before the whole experience was very professional.
15 March 2025
Thank you for the little gifts I received due to the recall. Much appreciated.
15 March 2025
Everyone was professional and helpful. There was clarity on timing, money and approval of work in advance. Great service. Thanks.
14 March 2025
Was seen quickly and offered a lift to city centre which was great. Staff were very helpful and polite.
14 March 2025
My car was in ref a sensor issue about 2 weeks ago and I am still waiting on a call back ref the fix.
14 March 2025
Efficient and friendly
14 March 2025
Very streamlined process & I was able to leave car in the day before which suited me. Chris remembered that I'd been in the week before with my son's car & was very helpful on both occasions
14 March 2025
Work was completed in estimated time
13 March 2025
Polite staff good customer care such as lift to and from service Very pleasant showroom environment and facilities
13 March 2025
Same as above, couldn't be more helpful but the scrape, would always say check car before u leave
12 March 2025
I had booked 90min waiting 'Fast Track' service. The service coordinator did not seem to be familiar with the offer, said it would take 120mins, and it ended up taking 165 mins.
12 March 2025
Darren did keep me informed once the car was onsite and really did his best. Having the loan car on the 2nd day the car was with you was appreciated. Just a comment...a lift to the train station at 4.45pm would have been good.
12 March 2025
Excellent service with fault diagnosed and fixed 'first time'.
12 March 2025
Loved the follow up video giving me a view of what had been done and even informing me on tyre wear. Great area to sit in and work with coffee on hand
11 March 2025
Always happy with the customer service at BMW.
11 March 2025
I was quoted £350 + for changing the transmission oil, and this was late on when the job should have been finished. Also why wasn't I told this sooner, when I checked the car in. I'm getting the oil done locally at less cost..........................
11 March 2025
Made welcome from the front desk on. Told what was going on and given a time.
11 March 2025
Good service and staff happy to help with any questions
11 March 2025
0
11 March 2025
The car service was finished near the time I was quoted .
11 March 2025
Pleasant staff.
11 March 2025
All good.
10 March 2025
BMW need to consider driving customers back to their place of work while their car is being repaired following a recall.
10 March 2025
Issue identified and resolved. Informed by video and also telephone when the issue was identified, and advised of the cost of repair and how long it would take to repair. Staff pleasant and engaging. Showroom and customer waiting area immaculate.
10 March 2025
V helpful. Missed me on the phone and tried again to get in touch to tell me about voucher for £100 I was owed. V polite.
09 March 2025
No paperwork defining what work was carried out
09 March 2025
It's such an effortless experience, and I was kept well informed from start to finish
09 March 2025
They dealt with my warranty issue with no fuss, just excellent customer service, they even gave me the use of a demonstrator car for the weekend while mine was being repaired, very happy
09 March 2025
Work carried out same day & all explained on collection.
08 March 2025
Service received was timely and done in a very professional manner
08 March 2025
Excellent service - coukdnt be faulted. I was given a blank invoice for the recall works carried out and my vehicle was cleaned really well (even alloys) which made the whole experience very satisfactory and reassuring.
08 March 2025
Excellent service, everything completed within the timeframe given.
08 March 2025
Good service. Staff were fantastic and helpfull. The place is clean and toilets were tidy. Plus the free coffee and pastry??
07 March 2025
No feed back on what they actually done to my catr
06 March 2025
After 2 initial calls with 2 service personnel which weren't good, they were disinterested & gave the incorrect info, the situation was completely changed when I spoke to Richard & Chloe. Thanks Richard & Chloe for listening.
06 March 2025
A proper professional business carried out by excellent staff. Other companies could learn a lot from Bavarian at Boucher Rd
06 March 2025
See BMW Uk for all the details. Terrible service and I'll never be back. I will be writing them an online review to make people aware of the service also.
06 March 2025
As above
05 March 2025
Just a great service, receptionist was very friendly and the coffee is great!
05 March 2025
All aspects of service queries attended to in a professional manner, backed up by video content of work carried out and vehicle needs arising from service, prepared by Jenny.
05 March 2025
Brilliant from the coffee section to the drivers everything fantastic
04 March 2025
Very easy to get booked
04 March 2025
Professionally run service departments. Overall very satisfactory experience.
04 March 2025
Kept well informed during the service
04 March 2025
Very satisfied
04 March 2025
They looked after my service while i was on holiday and my car was ready to collect when I returned. Very convenient.
03 March 2025
Pleasant customer service and handover after works done
03 March 2025
Well organised set up. I am fussy about noises and rattles and the staff are willing to work to resolve any issues. I am also busy, but the staff worked around my schedule to resolve any issues.
03 March 2025
My rear wiper was replaced because it was squeaking but the replacement is as bad if not worse
02 March 2025
First rate service
02 March 2025
I am completely satisfied not only with the standard of work carried out, but how I treated with all the Bavarian staff.
02 March 2025
Service was done to a high and standard and included a video to explain what had been done.
01 March 2025
Excellent service
01 March 2025
Because of the care and communication, excellent
01 March 2025
Chloe, a member of your staff was the one who engaged and dealt with me for the majority of my time that I was there. I was certainly was made to feel like a VIP.??
01 March 2025
Service was next to none. Would love to go back and purchase a new car to experience that side of things. 10/10
28 February 2025
Great service as always.
27 February 2025
Everything was resolved seamlessly.
27 February 2025
Good service and prompt
27 February 2025
Fantastic customer service from Carys in Boucher Road. The car got the recall completed in good time. I was offered a lift to the train. I also got a goodie bag at the end for my inconvenience. Can't ask for more than that!
27 February 2025
Any work carried out or still needed done carefully explained and the added bonus of having car beautifully washed and ready to go.
26 February 2025
I was disappointed to find that my satnav which I first reported faulty in November is still displaying the same issue after being looked at and the diagnosis of a faulty parking sensor (stone chipped) expensive.
26 February 2025
As the service was covered under the lease agreement I had no bill shock on the day & to be fair nothing unexpected (other than tyres which is fair) appeared anyways. Pleasant environment whilst waiting for the tyres to be fitted. Nice relaxing area.
26 February 2025
No fuss, fast turnaround
26 February 2025
I had no problem with any part of the service provided.
25 February 2025
Fixed problems
25 February 2025
I arrived at 8.15 and they could not find my booking eventually the service guy found it after 2and 1/2 hours I got the car back I did ask for the tyre pressure to be checked and it was not when I got home I phoned to ask why and was told to look at
25 February 2025
Very satisfied throughout, staff helpful.
25 February 2025
Informed how long service was to be completed so gave me time to do some shopping. Very informative process and staff are always welcoming and courteous
24 February 2025
Staff at Bavarian are pleasant, go over & above & get the job done.
24 February 2025
Excellent customer service
24 February 2025
Quick and efficient
24 February 2025
As above!
24 February 2025
Great service and carried out swiftly.
24 February 2025
While it took longer than expected, I was kept informed of progress with regular updates. The person dealing with me couldn't have been more helpful.
24 February 2025
At Bavarian, the customer is always treated in a polite and friendly manner. My vehicle, which was in for a recall, was attended to without delay.
24 February 2025
After a few complications i was happy with the end result
23 February 2025
I was offered a courtesy car and/or a lift to and from the dealership to my next rendezvous
23 February 2025
Seamless from initial enquiry to the vehicle being collected
23 February 2025
As above
23 February 2025
Communication was always key
23 February 2025
Everything I expected to be done with my car was done as planned
22 February 2025
Everything was done on a timely manner while I waited. Major service, new wipers and fob battery. Car washed and dried and the coffee and cakes were great.
22 February 2025
Things didn't take too long, punctual service which I really value and the overall cost came in a little cheaper than quoted which was a nice touch.
21 February 2025
friendly, helpful
20 February 2025
Yes but I had a query about my parking brake which was not properly checked as it still is not functioning consistently
19 February 2025
See above
19 February 2025
As above
18 February 2025
Any problems dealt with quickly and efficiently
18 February 2025
Very satisfied with the service I received from Darren Skilling.
18 February 2025
Chris was extremely informative at all times and explained everything to me regarding the service requirements, costs etc. He was a pleasure to deal with.
18 February 2025
Great service staff brilliant
18 February 2025
Satisfied with everything except price
17 February 2025
From entry to exit so easy to work with great service by Mollie at service desk a treasure to the company
17 February 2025
Didn't have to wait long on arrival to book car in or to pick up again. Everyone very friendly and appreciated the freebies I received though was not expecting anything.
17 February 2025
Very pleasant and helpful staff. Nothing is too much bother or no question silly
17 February 2025
Car running noticeably better since the service.
17 February 2025
Great atmosphere, friendly welcome on arrival , treated kindly and felt welcomed
17 February 2025
Had wipers replaced not realising high price.
17 February 2025
good quality service.
17 February 2025
The coffee in the shroomroom was good
17 February 2025
I had asked that the back passenger tyre be looked at as it was losing pressure. On my return to get the car, I was told that the pressure was ok (which wasn't surprising as I had inflated it to drive it to BMW).
17 February 2025
I not sure the problem with the battery and engine warning light is another problem.
17 February 2025
I was kept an hour longer than arranged and my service light wasn't reset so have to go back , which is hassle
17 February 2025
Staff very helpful but appointment time not accurate as I travelled 80 miles for an appointment time and then not taken until later.
15 February 2025
See above
14 February 2025
Kept me car overnight and dud t even call me to say that this was required
14 February 2025
My car was recalled with airbag problem the servicewas second to none
14 February 2025
Very smooth. Timings accurate and courtesy travel into Belfast and back very useful.
14 February 2025
Molly Harbinson was friendly, helpful and very efficient
14 February 2025
Happy with the service. The costs are quite high, compared to other garages but understand why so.
14 February 2025
Everything was explained to me perfectly.
13 February 2025
Very efficient
13 February 2025
Very speedy service
13 February 2025
As always the job which needed done was carried out to the usual standard
12 February 2025
Great staff member jenny in service Very good people skills
12 February 2025
Special mention for Carys and Chloe at service desk for keeping me updated, ensuring everything went smoothly and polite throughout. Also Andy Cave who took time to chat with me talked me through service and ensured I was getting best out of my BMW.
12 February 2025
Friendly and polite staff
11 February 2025
Excellent service. Holly was very professional throughout.
11 February 2025
Friendly staff, knowledgeable, and lovely traybakes. Make u feel special Carys was very helpful Even the driver who drove me to work was a lovely gentleman. The car was returned cleaned and serviced
11 February 2025
Start to finish. Most professional service I've ever received
10 February 2025
As per above
10 February 2025
Great communication
10 February 2025
The service advisor was very helpful and answered what questions I had Chris Ruddy very professional
10 February 2025
See above
10 February 2025
Service department were accommodating. Service video was informative
09 February 2025
I was well looked after.
09 February 2025
My expectations were exceeded. I had missed my service appointment the previous Friday and Chris organised an on the spot service . Two hours later I was on my way. I called back the next day to have two tyres fitted . Again great service.
08 February 2025
No video recording was sent as they normally do. Let me go home with a nail in one of the tyres
08 February 2025
Having a lift service made the difference
08 February 2025
Had a problem with the car jumping in reverse. All sorted. Got car back cleaned and tyres blackened. All lovely.
07 February 2025
Great service from Chris in the Service team, explained everything clearly and additional items required
07 February 2025
24 hour delay in getting car back . issue with BMW app which was discussed was not dealt with- onsite on the way they couldn't find my car on the system
07 February 2025
As above
07 February 2025
Service experience was professional.
06 February 2025
Total satisfaction
06 February 2025
Everything sorted
06 February 2025
Great service - lovely environment and staff are so good - I have to mention Carys - she was so easy to deal with.
06 February 2025
Very quick turnaround service.
05 February 2025
Good communication regarding appointments. Work carried out as scheduled.
05 February 2025
An over all great service and very professional.
05 February 2025
Only comment I would make is that the service dept appears very busy and had to wait before being attended to.
04 February 2025
Work carried out on schedule with no hitches.
04 February 2025
Efficient service
04 February 2025
Everyone was very pleasant and competent
04 February 2025
Although I urgently needed to leave due to a critical meeting at 5:30, I was told the carwash was not done and my key could not be found. However, my dashcam footage later revealed the vehicle remained parked in the rear lot from 2pm, UNTOUCHED!
04 February 2025
Staff were very professional and treated me like a special customer.
04 February 2025
Molly and her team are so friendly and always go above and beyond. I even got my car back looking like it's just come out of the showroom!
03 February 2025
My service advisor Molly was very helpful, polite, courteous and professional. A pleasure to deal with.
03 February 2025
Darren was friendly but professional during both booking in and collecting my car after the work was completed.
03 February 2025
Staff very friendly and kept me informed of progress
03 February 2025
Excellent service, very well looked after, all work completed with no fuss.
03 February 2025
The service experience was excellent and it was delivered by competent and helpful staff
02 February 2025
100 percent recommend
02 February 2025
Pleasant staff and no problems
02 February 2025
Prompt and efficient
02 February 2025
The staff the Bavarian BMW were extremely helpful and went out of there way to help us, especially Gary the parts manager who went above and beyond when we also ended up with a puncture at the time of visit.
02 February 2025
The sales dept have done what they said they would do
02 February 2025
Staff and service always good
02 February 2025
As always the service I received at Bavarian was top rate.
01 February 2025
Staff are very pleasant and helpful
01 February 2025
Had to wait 50 mins for my car to be returned after been told it was ready. It just takes to long when collecting a vehicle
01 February 2025
Everything Perfect
01 February 2025
Darren was very helpful and kept me up to date
01 February 2025
Very impressed with Chris Ruddy
01 February 2025
From booking my car in for service to picking it up afterwards, it was hassle free. I got a call from Chris (Ruddy) the day before as a reminder. He was super helpful on the day keeping me informed of all that was happening with a video.
01 February 2025
The staff are always friendly and attentive in my experience
31 January 2025
Customer service advisor was competent and pleasant.
31 January 2025
It was perfect, great experience
31 January 2025
Everything sorted without hassle or fuss
30 January 2025
First class.
30 January 2025
Good friendly and efficient service, and as it was a previous fault recurring I wasn't charged to fix it.
29 January 2025
All my questions were addressed to my satisfaction
29 January 2025
Work was carried out promptly and kept informed on the time frame.
28 January 2025
As above
28 January 2025
The recall was handled by BMW in a very professional manner by all involved.In particular , my allocated Service Advisor , Mr.Skillen, was very helpful and kept me fully advised.
28 January 2025
Knowledgeable and courteous
28 January 2025
Service appointment was easily arranged and the service was completed within the notified time and notified price.
28 January 2025
Unfortunately there was a very long wait time after I was told the car was ready. It took about 1 hour before I finally got my bill.
28 January 2025
Read what I've written above. Didn't complete the work that was needed. And now we have to sort things out with the recovery guy. It should be BMW firstly apologising and then coming to my house with a BMW car while mine is being fixed.
27 January 2025
All satisfactory. Very helpful staff.
27 January 2025
replaced in four years. This should have been addressed before the vehicle was sold as an approved used car. Additionally, I've discovered that the two front struts are worn. While I don't know the exact name of the part, it's noted in the advisory
27 January 2025
I was extremely delighted with the staff member (Richard McKnight), from the outset he was polite, professional and extremely knowledgeable. Richard explained how the service process would work and everything was completed on time! Very very happy!
27 January 2025
Solved the problem rapidly
26 January 2025
Very high quality of service together with the reception of the service team and clear explanation of work done and work that may be needing attention in the future
26 January 2025
Everyone was very pleasant
26 January 2025
Because I am completely satisfied!
26 January 2025
I was originally told the job was half day but when I arrived I was told it was whole day. We agreed a finish time of 3pm. I got my car at 4pm, so had to rearrange my day.
26 January 2025
Excellent service! Chris from the Service department is exactly the key element that every car dealership is lacking! He was spot on! Appreciated big smile at the reception and coffee bar! Also not to forget the drop off and pickup service! Thanks
25 January 2025
The person looking after us was amazing.
25 January 2025
Was provided a lift from Bavarian into the office for work and also a lift from my work back to Bavarian. Staff very helpful and accommodating.
25 January 2025
You had my vehicle ready within the time
25 January 2025
Very well received and organised car returned at promised time and very clean
25 January 2025
No lift offered to work. Average at best
25 January 2025
Such an experience of professionalism , courteous I've never experienced before at a car showroom
25 January 2025
It was straightforward and professional with no silly gimmicks
25 January 2025
High prices but, a top and respected company .
16 April 2025
Sales man was very friendly and helped us find the car we wanted