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ABOUT BAVARIAN BMW.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The work was completed at a time that suited me & I was satisfied with the level of communication & quality of work.

Service

Service manager was very helpful and you could tell they cared that you had a good experience while in Barvarian

Service

From ordering to delivery of the car, Bavarian are the next level of car purchasing. Especially leading the way during a worldwide pandemic. It's difficult to explain, but TRUST is how I feel walking into Bavarian!

Service

Car was fully serviced and cleaned

Service

The staff at Bavarian are very attentive and nothing is too much trouble. It's a pleasant experience going there.

Service

All issues have been resolved in a professional manner.

Service

Staff were polite and I was offered coffee etc whilst waiting in the cafe area. The showroom is first class and more importantly my car is running great after the repair.

Service

Everything was done as expected.

Service

Everything was completed as expected.

Service

all went as planned - no issues

Service

Friendly staff, listened to what I needed done and carried out the work efficiently.

Service

Problems identified and made right at short notice.

Service

Good environment

Service

First class is how i would describe it. Being able to work onsite while my car was serviced was brilliant

Service

Quick turnaround

Service

Kept up to date and very quick

Service

All aspects of the recent service and MOT preparation were handled well and efficiently and faster than I had expected

Service

Friendly staff. Pleasant surroundings. Service carried out quickly.

Service

Work carried out and car cleaned

Service

They treat you with respect and almost like family

Service

As no1 Also, when the car was collected it was immaculate - it wasn't like that when it was left in for repair

Service

Car cleaned and repaired on time and informed by service what was replaced

Service

Friendly service

Service

Seems a fair score for the service.

Service

Very pleasant experience without any pressure sales techniques being employed. Reasonably priced service. Dan and Niamh were extremely professional and pleasant to deal with.

Service

Service carried out as requested.

Service

Tom took me out to your workshop to show me issue with my car. Good insight and mechanic talked me through the problem and repair stages. Again workshop spotless.

Service

Professional and friendly team of staff and an immaculately clean showroom

Service

Efficient service and clean shiny car

Service

Work carried out was excellent, car valeted well as in the distant past and staff (Daniel) very helpful/professional.

Service

Express service, the car was only in for a couple of hours and was immaculate when I picked it up. All the staff very helpful at bavarian

Service

Quality of service and facilities

Service

Excellent service experience

Service

All work carried out in timely fashion and fully explained by service desk

Service

My car was in for a recall on the airbags, the work was done within the stated time.

Service

Service carried out within time frame,car returned clean and valeted.

Service

Nothing was too much trouble

Service

Fully satisfied with the service received

Service

From contact to completion totally professional

Service

Identified and met my needs, listened to my concerns.

Service

Service completed without any issues

Service

Video, service desk and coffee dock all contribute to a caring experience

Service

Good professional technical staff, friendly and helpful service

Service

Simple things all done well.

Service

Service staff listened and understood what I wanted and made good efforts to accommodate my difficult schedule

Service

My problem was sorted eventually to my satisfaction

Service

Very good service, the only observation is that the express service took over an hour longer than specified.

Service

Straightforward and convenient service

Service

Customer service was excellent

Service

It was exactly explained the nature of the service plus how long it would take.

Service

efficient service

Service

I planned on test driving a couple of cars and walked away with a deal signed that same day. The staff were very friendly and did not try any "hard sale" tactics to force me into buying. They gave us lots of space and time to consider.

Service

Very good customer service

Service

I found the Service Staff to be extremely helpful and any issues with my car were dealt with in an efficient manner.

Service

No issues experienced

Service

good customer care

Service

Great customer service

Service

Fully explained service requirements & outcome.

Service

Excellent.

Service

Staff were good to deal with, all work was completed quickly

Service

Very satisfied everything done on time and vehicle left spotless

Service

Good customer care and service very important.

Service

Good customer service and ambience

Service

An overall very satisfying experience. And the price was off the scale either for a premium brand.

Service

just simply very satisfied

Service

Knowledgeable staff, reasonable price, excellent service

Service

Expectations are high, and they are always met.

Service

The service team was very easy to deal with

Service

Very pleasant and competent sales assistant.

Sales

The Sales Executive, Niall Oates, made the handover a very smooth and enjoyable experience. Niall is a valuable asset to Bavarian.

Sales

Again Amy-Lee made this process a pleasure.

Sales

excellent service by David the sales exec, no issues whatsoever and very attentive to my needs. Highly recommend

Sales

Just felt that is was very personal to me

Sales

Everything went smoothly and as always Jimmwas excellent.

Sales

Advisor and finance officer were excellent and ensured everything was understood.

Sales

A great experience throughout

Sales

I have bought 3 cars from Andrew at Bavarian and he makes the process simple and special at the same time.

Sales

My experience matched my expectation for a premium level service.

Sales

Have always been looked after by Jim Kearney who is the best example of someone whose knowledge of BMW products is second to none and I have complete confidence in him delivering the car I need.

Sales

Nice atmosphere, large selection of the latest models to browse and coffee available in waiting area.

Sales

Straightforward and professional

Sales

Wonderful staff from reception to sales to financial advice. Bavarian are fortunate to have such exemplary people on board.

Sales

Could not have asked for any better.

Sales

Agreed the car on the Friday evening, signed everything on Monday and collected Tuesday. Couldn't be happier! Bavarian are always 100% on the ball. Special shout-out to salesperson Jim Kearney!

Sales

Very happy with all staff

Sales

Jim Kearney was great throughout the entire process. I really wasn't sure whether I wanted to change my previous M240i or keep it. He didn't pressure me but just kept showing me other choices to consider. I like that kind of sales process.

Sales

Excellent personal service from Jim Kearney

Sales

Again Amy Lee Hedley was great

Sales
Thank you I have passed your very kind comments on to Amy-Lee. Joe Rogers, Head of Business.