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The work was completed at a time that suited me & I was satisfied with the level of communication & quality of work.
Service manager was very helpful and you could tell they cared that you had a good experience while in Barvarian
From ordering to delivery of the car, Bavarian are the next level of car purchasing. Especially leading the way during a worldwide pandemic. It's difficult to explain, but TRUST is how I feel walking into Bavarian!
Car was fully serviced and cleaned
The staff at Bavarian are very attentive and nothing is too much trouble. It's a pleasant experience going there.
All issues have been resolved in a professional manner.
Staff were polite and I was offered coffee etc whilst waiting in the cafe area. The showroom is first class and more importantly my car is running great after the repair.
Everything was done as expected.
Everything was completed as expected.
all went as planned - no issues
Friendly staff, listened to what I needed done and carried out the work efficiently.
Problems identified and made right at short notice.
First class is how i would describe it. Being able to work onsite while my car was serviced was brilliant
Kept up to date and very quick
All aspects of the recent service and MOT preparation were handled well and efficiently and faster than I had expected
Friendly staff. Pleasant surroundings. Service carried out quickly.
Work carried out and car cleaned
They treat you with respect and almost like family
As no1 Also, when the car was collected it was immaculate - it wasn't like that when it was left in for repair
Car cleaned and repaired on time and informed by service what was replaced
Seems a fair score for the service.
Very pleasant experience without any pressure sales techniques being employed. Reasonably priced service. Dan and Niamh were extremely professional and pleasant to deal with.
Service carried out as requested.
Tom took me out to your workshop to show me issue with my car. Good insight and mechanic talked me through the problem and repair stages. Again workshop spotless.
Professional and friendly team of staff and an immaculately clean showroom
Efficient service and clean shiny car
Work carried out was excellent, car valeted well as in the distant past and staff (Daniel) very helpful/professional.
Express service, the car was only in for a couple of hours and was immaculate when I picked it up. All the staff very helpful at bavarian
Quality of service and facilities
Excellent service experience
All work carried out in timely fashion and fully explained by service desk
My car was in for a recall on the airbags, the work was done within the stated time.
Service carried out within time frame,car returned clean and valeted.
Nothing was too much trouble
Fully satisfied with the service received
From contact to completion totally professional
Identified and met my needs, listened to my concerns.
Service completed without any issues
Video, service desk and coffee dock all contribute to a caring experience
Good professional technical staff, friendly and helpful service
Simple things all done well.
Service staff listened and understood what I wanted and made good efforts to accommodate my difficult schedule
My problem was sorted eventually to my satisfaction
Very good service, the only observation is that the express service took over an hour longer than specified.
Straightforward and convenient service
Customer service was excellent
It was exactly explained the nature of the service plus how long it would take.
I planned on test driving a couple of cars and walked away with a deal signed that same day. The staff were very friendly and did not try any "hard sale" tactics to force me into buying. They gave us lots of space and time to consider.
Very good customer service
I found the Service Staff to be extremely helpful and any issues with my car were dealt with in an efficient manner.
No issues experienced
good customer care
Great customer service
Fully explained service requirements & outcome.
Staff were good to deal with, all work was completed quickly
Very satisfied everything done on time and vehicle left spotless
Good customer care and service very important.
Good customer service and ambience
An overall very satisfying experience. And the price was off the scale either for a premium brand.
just simply very satisfied
Knowledgeable staff, reasonable price, excellent service
Expectations are high, and they are always met.
The service team was very easy to deal with
Very pleasant and competent sales assistant.
The Sales Executive, Niall Oates, made the handover a very smooth and enjoyable experience. Niall is a valuable asset to Bavarian.
Again Amy-Lee made this process a pleasure.
excellent service by David the sales exec, no issues whatsoever and very attentive to my needs. Highly recommend
Just felt that is was very personal to me
Everything went smoothly and as always Jimmwas excellent.
Advisor and finance officer were excellent and ensured everything was understood.
A great experience throughout
I have bought 3 cars from Andrew at Bavarian and he makes the process simple and special at the same time.
My experience matched my expectation for a premium level service.
Have always been looked after by Jim Kearney who is the best example of someone whose knowledge of BMW products is second to none and I have complete confidence in him delivering the car I need.
Nice atmosphere, large selection of the latest models to browse and coffee available in waiting area.
Straightforward and professional
Wonderful staff from reception to sales to financial advice. Bavarian are fortunate to have such exemplary people on board.
Could not have asked for any better.
Agreed the car on the Friday evening, signed everything on Monday and collected Tuesday. Couldn't be happier! Bavarian are always 100% on the ball. Special shout-out to salesperson Jim Kearney!
Very happy with all staff
Jim Kearney was great throughout the entire process. I really wasn't sure whether I wanted to change my previous M240i or keep it. He didn't pressure me but just kept showing me other choices to consider. I like that kind of sales process.
Excellent personal service from Jim Kearney
Again Amy Lee Hedley was great
Thank you I have passed your very kind comments on to Amy-Lee. Joe Rogers, Head of Business.