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ABOUT BAVARIAN BMW.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Super staff at Bavarian as always

Service
Thank you, I was delighted to share your comments with the team. Joe Rogers, Head of Business

I was completely satisfied and have no complaints.

Service
Thank you, yiur very positive comments are appreciated. Joe Rogers, Head of Business

Very quick and all necessary work done

Service

Staff extremely professional and helpful as always, just fantastic customer service.

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Thank you, it's always a pleasure to read your kind comments. Joe Rogers, Head of Business

No probs

Service
Thank you, I'm delighted all went well. Joe Rogers, Head of Business

Good breakdown of work done and quickly

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business

My car was three weeks outside the guarantee period but BMW covered the full cost without without the least quibble. The transaction was completed in a timely and competent manner.

Service
Thank you, I'm delighted we were able to assist. Joe Rogers, Head of Business

Took the car in and carried out all work promptly.

Service
Thank you, I'm delighted you all choose BMW! Joe Rogers, Head of Business

All done as stated to on service.

Service
Thank you, I'm delighted all went well. Joe Rogers, Head of Business

Work was done quickly and appointment that suited me.

Service
Thank you, I'm glad we were able to work around your schedule. Joe Rogers, Head of Business

My car is like new. Excellent customer service. Arranged for an automatic mini while my car was in the garage, nice car also. Really like the video footage of the service. Always so accommodating to find me a slot that suits for service on Saturdays

Service
Thank you, the video is a great tool for seeing the technicians perspective. Joe Rogers, Head of Business

Very professional

Service
Thank you, your kind comments are very much appreciated. Joe Rogers, Head of Business

Was well briefed on what was needed. Good communications during the diagnostics and subsequent repair.

Service
Thank you, I'm delighted you were kept up to date with the repairs. Joe Rogers, Head of Business

Very professional staff

Service
Thank you for your positive comments. Joe Rogers, Head of Business

I was totally aware that my Service had been carried out in a professional way.

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Thank you, It's always a pleasure to read your kind comments. Joe Rogers, Head of Business

Everything carried out super efficient 5*

Service
Thank you for your very positive comments. Joe Rogers, Head of Business

Satisfaction beyond measure . The service team and overall experience was excellent from beginning to end ,and continuity throughout ,keeping in touch regarding work being carried out .

Service
Thank you. I have shared your kind comments with the team. Joe Rogers, Head of Business

Good communication from start to finish from Jim, who arranged my service to Jenny my service advisor at Bavarian, very helpful & attentive.

Service
Thank you, I was delighted to pass your comments on to Jenny. Joe Rogers, Head of Business

Everything went exactly to plan. As always the staff I dealt with were very courteous.

Service
Thank you, it's always a pleasure to read your kind comments. Joe Rogers, Head of Business

Decent espresso, pleasant staff.

Service
Thank you, I'm delighted all went well. Joe Rogers, Head of Business

Again everyone on the service team is friendly, courteous, provide an excellent service and give constructive advice! 10/10! or 5/5!

Service
Thank you for your very generous comments, they were greatly appreciated. Joe Rogers, Head of Business

Again I was dealt with quickly and mannerly.

Service
Thank you, my apologies for the delay in getting an appointment. Joe Rogers, Head of Business

Work was carried out to a very high standard as you would expect

Service
Thank you, your comments are greatly appreciated. Joe Rogers, Head of Business

Good service

Service
Thank you, your kind comments are appreciated. Joe Rogers, Head of Business

Everything was conducted efficiently.

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Thank you for your positive comments. Joe Rogers, Head of Business

Efficient drop off and work completed on time

Service
Thank you, I'm glad you enjoyed your visit. Joe Rogers, Head of Business

Very efficient and professional service

Service
Thank you for your very kind comments. Joe Rogers, Head of Business

Prompt & professional servce

Service
Thank you, I'm delighted all went well. Joe Rogers, Head of Business

Always very efficient

Service
Thank you, I was delighted to pass your comments on to Jenny. Joe Rogers, Head of Business

Work completed as part of a recall.

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Thank you, I'm glad all went well during your visit. Joe Rogers, Head of Business

Personal service with all costs presented up front and no surprises.

Service
Thank you for your very positive comments. Joe Rogers, Head of Business

Excellent experience

Service
Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business

The chaps went to a lot of trouble to find the source of a noise in my car and eventually sorted it out.

Service
Thank you, I'm glad we eventually got there! Joe Rogers, Head of Business

Check up carried out and fully explained to me

Service
Thank you, I'm glad we kept you updated with the repairs. Joe Rogers, Head of Business

Very friendly and professional service.

Service
Thank you for your very positive comments. Joe Rogers, Head of Business

A job well done

Service
Thank you, I'm delighted you were happy with the work carried out. Joe Rogers, Head off Business

Detailed reporting of the service accompanied by a video detailing the current condition of my car

Service
Thank you, yes it's nice to have the Coffee Lounge open again. Joe Rogers, Head of Business

In and out quickly

Service
Thank you, I'm glad all went to plan. Joe Rogers, Head of Business

Slick customer service. Good value service interval cost. Fair price for 2 rear tyres.

Service
Thank you, I'm delighted you enjoyed your visit. Joe Rogers, Head of Business

Very satisfied and well informed. Video during the service was interesting and useful.

Service
Thank you, your very kind comments are greatly appreciated. Joe Rogers, Head of Business

Professional friendly service

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Thank you for your very kind comments. Joe Rogers, Head of Business

Everything done within time suggested

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business

Can't fault excellent work done on time, along with professional and very personable service staff.

Service
Thank you for your continued support. Joe Rogers, Head of Business

The report and video footage of the work completed, was very impressive. Very professional

Service
Thank you, the video gives you a great view from the technicians perspective. Joe Rogers, Head of Business

Great service was given the time when my car would be ready and it was signed up to the service plan good value and staff explained it very clearly easy to understand

Service
Thank you, I'm please to see we kept you up to date with the repairs. Joe Rogers, Head of Business

My wife took car for the service and was very impressed with friendliness of Jack Toner ,the staff member who dealt with her. He took the time to explain any queries she had with the bill.

Service
Thank you, I was delighted to share your very kind comments with Jack. Joe Rogers, Head of Business

Very quick and efficient

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Thank you for your very kind and positive comments. Joe Rogers, Head of Business

Five star treatment

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Thank you, I'm delighted you enjoyed your visit. Joe Rogers, Head of Business

Diagnosed problem and rectified without any fuss whilst taking care of customer comfort.

Service
Thank you, I was delighted to pass your very kind comments on to the team. Joe Rogers, Head of Business

Problem diagnosed and fixed promptly

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Thank you, I'm glad we were able to resolve the problem. Joe Rogers, Head of Business

Work was carried out in the agreed time frame.

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Thank you, I'm delighted all went well. Joe Rogers, Head of Business

Very good customer service.

Service
Thank you, I was very pleased to read your kind comments. Joe Rogers, Head of Business

My car waso collected from my home and at the right time and delivered back also on time and in sparkling condition. Telephone calls kept me informed during the day. Well done.

Service
Thank you, I'm delighted everything went well. Joe Rogers, Head of Business

The customer service team at Bavarian are amazing, top marks to Jenny and Chris in particular.

Service
Thank you , I was delighted to share your comments with Chris and Jenny. Joe Rogers, Head of Business

Did what they said they would do

Service
Thank you, your kind comments are appreciated. Joe Rogers, Head of Business

Vehicle left clean and tidy all without fuss and in a timely fashion

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business

Prompt service.

Service
Thank you, your positive comments are greatly appreciated. Joe Rogers, Head of Business

Professional and friendly staff. Description of work to be carried out and time frame for completion.

Service
Thank you, I'm delighted everything went to plan. Joe Rogers, Head of Business

Staff let me know all that was going on with my car

Service
Thank you, I'm delighted you enjoyed your visit. Joe Rogers, Head of Business

Smooth and friendly service with clear communication at all times

Service
Thank you, I'm delighted we kept you up to speed with the repairs. Joe Rogers, Head of Business

Car was only in the one day and was picked up and delivered back to me.

Service
Thank you, I'm delighted we were able to help. Joe Rogers, Head of Business

Kept to time. Kept me informed

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Thank you, I'm glad all went well. Joe Rogers, Head of Business

Great advice and service from all the staff.

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Thank you, I was delighted to pass you comments on to the team. Joe Rogers, Head of Business

Car serviced and new tyres fitted while I waited .

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business

Bavarian always offer an excellent service. Work is done to a high standard and the staff are always helpful and courteous. Work is always completed on time.

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Thank you, I was delighted to read your very positive comments. Joe Rogers, Head of Business

Problem with my car was understood and sorted.

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Thank you, your positive comments are very much appreciated. Joe Rogers, Head of Business

The team are very helpful

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Thank you for your kind comments. Joe Rogers, Head of Business

I was kept fully informed at different stages of the work of time involved, costs, etc

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Thank you, I'm delighted we kept you informed during the repairs. Joe Rogers, Head of Business

Hassle free.

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Thank you, I'm glad all went well. Joe Rogers, Head of Business

I called in to set up a service plan for four years.

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Thank you, I'm delighted we were able to help. Joe Rogers, Head of Business

Speedy service, kept up to date with progress, polite, courteous staff.

Service
Thank you for your very positive comments, I was delighted to share them with the team. Joe Rogers, Head of Business

Pleasant, reliable, competent staff.

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Thank you, your kind comments are greatly appreciated. Joe Rogers, Head of Business

Seemed to sort the issue (recall)

Service
Thank you, I'm glad all went well. Joe rogers, Head of Business

Pleasant yet professional staff enable a straightforward interaction.

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Thank you, I'm delighted you enjoyed your visit. Joe Rogers, Head of Business

All good from booking by phone, check in prompt and pleasant and got the car back when promised

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Thank you, I'm delighted to see everything went so well. Joe Rogers, Head of Business

Just a perfect visit

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Thank you for your very kind comments. Joe Rogers, Head of Business

Very quick service and explained everything that was carried out on the car in their online film.

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Thank you, I'm glad your visit went smoothly. Joe Rogers, Head of Business

Service department attended to all the queries efficiently and I had my car back again in less than 2 hours. Good job.

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Thank you, I'm delighted that some of our normal services are now allowed to resume. Joe Rogers, Head of Business

All issues with vehicle fixed in a timely manor

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Thank you, I have passed your very kind comments on to the team. Joe Rogers, Head of Business

Excellent personable service. The attention of all the Bavarian staff is 1st class.

Service
Thank you, it's always great to see you both. Joe Rogers, Head of Business

Very well looked after by the service staff and kept regularly updated on progress. Only downside (due to the virus) was being unable to have the use of a courtesy car and no coffee while waiting over 2 hours for the service to be completed.

Service
Thank you for your comments, I'm delighted we are now permitted to have our coffee lounge opened. Joe Rogers, Head of Business

Richard and Dan in the Service were excellent in terms of handling an issue I had with my car. Couldn't be more pleased with how I was looked after.

Service
Thank you, I have shared your very kind comments with Dan and Richard. Joe Rogers, Head of Business

Dealing with bmw didn't feel like a chore and I like the professionalism of the staff

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Thank you, I'm delighted all went well. Joe Rogers, Head of Business

I was given a time slot and a time to collect the car and I was very happy with the work done.

Service
Thank you, I'm delighted we kept you up to date with the repairs. Joe Rogers, Head of Business

It was very good

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Thank you, your kind comments are appreciated. Joe Rogers, Head of Business

Excellent communications particularly the video, inspection report and recommended work

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Thank you, your very kind and constructive comments are appreciated. Joe Rogers, Head of Business

Excellent service

Service

The experience was perfect and you cannot improve on that.

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Thank you, as always Richard and I were delighted to read your very kind comments. Joe Rogers, Head of Business

Kept informed from start to finish

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Thank you, I'm delighted we kept you up to date with the repairs. Joe Rogers, Head of Business.

Good service

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Thank you for your very positive comments. Joe Rogers, Head of Business.

Professional and courteous.

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Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business.

Great service, very helpful

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Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business.

Pleasant reception- work completed as promised.

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Thank you, your very kind comments are always greatly appreciated. Joe Rogers, Head of Business

Nice to do business with. Efficient and quality workmanship

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Thank you, I'm delighted all went well. Joe Rogers, Head of Business

Excellent service from all the staff

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Thank you, I have passed your kind comments on to the team. Joe Rogers, Head of Business

The video of the service findings was extremely useful, a detailed summary of findings provided and recommended solution. Instils a sense of safety in my car having such a thorough examination.

Service
Thank you, it's good to see things from the technicians perspective, adds confidence. Joe Rogers, Head of Business

I had a problem and Richard McKnight went to a lot of trouble to sort out

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Thank you, it's always a pleasure to read your kind comments. Joe Rogers, Head of Business

My car was fixed quickly and even cleaned for me collecting it.

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Thank you, I have shared your kind comments with Jack. Joe Rogers, Head of Business

All issues addressed

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Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business

No issues

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Thank you, I'm glad everything went well. Joe Rogers, Head of Business

Did exactly what was needed

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Thank you, I'm delighted everything went as expected. Joe Rogers, Head of Business

Made to wait on pick up, but otherwise good.

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The whole procedure was made easy from start to finish

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Thank you, your very kind comments are very much appreciated. Joe Rogers, Head of Business

Took a little longer but good service

Service
Thank you, my apologies for any inconvenience. Joe Rogers, Head of Business

Was updated as the service was done. At the end payemdnt was painless.

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Thank you, I'm delighted we kept you up to date and you were able to speak to the Sales Team. Joe Rogers, Head of Business

Good quality efficient service. Helpful staff even in these unusual times.

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Thank you, I was dwlighted to share your comments with the team. Joe Rogers, Head of Business

High quality service that I come to expect from Bavarian BMW

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Thank you for your very positive comments, Joe Rogers, Head of Business

Excellent and speedy work

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Thank you, I'm glad all went well. Joe Rogers, Head of Business

Excellent customer service from booking through to pick up after service completed.

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Thank you, I was delighted to read your very kind comments. Joe Rogers, Head of Business

Very professional service

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Thank you I was delighted to share your comments with the team. Joe Rogers, Head of Business

good communication.

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Thank you, I'm delighted the team kept you up to date with the reapirs. Joe Rogers, Head of Business

Great service

Service
Thank you, your very positive comments are greatly appreciated. Joe Rogers, Head of Business

Worked with me timings for pick up.

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Thank you, I'm delighted we were able to help. Joe Rogers, Head of Business

All was carried out as explained in my telephone booking.

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Thank ou, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business

Very friendly and efficient.

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Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business

On time & not overly expensive

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Thank you, I'm delighted you enjoyed your visit. Joe Rogers, Head of Business

No issues

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Thank you, your positive comments are appreciated. Joe Rogers, Head of Business

Perfect service and attitude

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Thank you, I'm delighted all went well. Joe Rogers, Head of Business

Nothing is ever to much trouble, I am not the easiest customer to please but the technicians along with Richard and John my visit is always exceptional surpassing my expectations every time leaving my car perfect for which I am very grateful.

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Thank you J, always a pleasure to read your very kind comments. Joe Rogers, Head of Business

I had no issues at all.

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Thank you, i'm glad all went smoothly. Joe Rogers, Head of Business

Work done while I waited. No additional work required

Service

No issues - process easy from booking to service and advising when ready. Once again high standards at BMW

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Thank you, I was delighted to share your comments with the team. Joe Rogers, Head of Business

Very simply, did the job promptly and efficiently

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Thank you, I'm delighted everything went to plan. Joe Rogers, Head of Business

Although it was a very long wait for investigations to be complexed and then repaired, my wait was pleasant under the strict COVID regulations!

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Thank you for your very positive comments, my apologies for any inconvenience. Joe Rogers, Head of Business

Absolutely no issues at all with booking in, the service itself or the collection of the car

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Thank you for your very positive comments, I was delighted to pass them on to Chris. Joe Rogers, Head of Business

I can't think of driving another car brand, Fantastic car even better dealership - I've been using Bavarian for over 25 yrs.

Service
Thank you, it's always a pleasure to read your kind comments, I have passed them on to John and Richard. Joe Rogers, Head of Business

Amy-lee was very friendly and welcoming and explained everything in perfect detail.

Sales
Thank you, I was delighted to share your very positive comments with Amy-Lee. Joe Rogers, Head of Business

The sales executive we completed our purchase with was David Lyttle he met our requests with possitivity and his can do attitude was exceptional. He made the purchases and delivery very manageable and easy to make.

Sales

Jim Kearney was a gentleman.

Sales
Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business

I could not have been treated better.

Sales
Thank you for our very kind comments. Joe Rogers, Head of Business

Bavarian exceeded my expectations, with their honesty, professionalism and generosity

Sales
Thank you, I was delighted to read your very kind comments. Joe Rogers, Head of Business

David Lytlle the sales executive we worked with made the purchase very enjoyable and nothing we requested was ever questioned or a problem. He has been the best sales executive we have ever done buisness with and one the most efficient and honest.

Sales
Thank you, I was absolutely delighted to share your comments with David. Joe Rogers, Head of Business

Efficient and timely

Sales
Thank you, I was delighted to see everything went well. Joe Rogers, Head of Business

Jim was very accommodating and helpful making my experience very pleasant and easy

Sales
Thank you, Jim and I appreciated your very kind comments. Joe Rogers, Head of Business

Excelent service

Sales
Thank you for your very positive comments. Joe Rogers, Head of Business

I was thrilled and so impressed by my experience at BMW Belfast. Mainly due and thanks to Chris who was absolutely fabulous throughout my sales experience.He never failed to answer the numerous questions I had about the specific car I wanted.

Sales
Thank you, your very positive comments are greatly appreciated. Joe Rogers, Head of Business

Everyone was friendly and accommodating especially our salesman Aaron and the whole process carried out in a very professional and friendly manner.

Sales
Thank you for your kind comments, I have passed them on to Aaron. Joe Rogers, Head of Business

The handover went like clockwork and I was delighted with my new car

Sales
Thank you, I'm delighted everything went well. Joe Rogers, Head of Business

exceeded my expectations

Sales
Thank you, i'm glad everything went so well. Joe Rogers, Head of Business

Friendly service.Excellent communication.

Sales
Thank you, I was delighted to share your comments with Tracey. Joe Rogers, Head of Business

3rd car in 3 years from Bavarian and they continue to impress. Thanks to Richard for sorting a small hiccup post sales and thanks as ever to Andrew Graham who goes the extra mile every time. Also, thanks to Mel in finance for helping get new car.

Sales
Thank you, your continued support is greatly appreciated. Joe Rogers, Head of Business

Very friendly staff, from you enter the dealership until you leave I've dealt with Christopher Rogan on several occasions and found him to be both knowledgeable and friendly

Sales
Thank you, Chris and I were delighted to read your very kind comments. Joe Rogers, Head of Business

All staff I came across very courteous and friendly

Sales
Thank you, I have passed your very kind comments on to Gary. Joe Rogers, Head of Business

Completely satisfied as usual, Jonathan was brilliant to deal with, he sourced the vehicle and I got a good deal. On the day of delivery the Managing Director was there to wish me all the best with the car and I got a lovely bouquet and cleaning kit!

Sales
Thank you, it's always good to see you. Joe Rogers, Head of Business

Very well signposted as to what was happening & what options were available to me, instant confirmations & follow ups, all details taken care of quickly.

Sales
Thank you, I'm delighted everything went so well. Joe Rogers, Head of Business

Outstanding service.

Sales
Thank you, your comments are very much appreciated. Joe Rogers, Head of Business

We waited 6 mths due to covid etc, but im glad to say it was worth the wait

Sales
Thank you, my apologies for the delay, I'm delighted you're eventually getting to enjoy your new car. Joe Rogers, Head of Business

Jim Kearney always ensures you are happy with every aspect of the new car.

Sales
Thank you, Jim and I were delighted to read your very kind comments. Joe Rogers, Head of Business

I was quite apprehensive purchasing a new car during a period of lockdown but all worked out well.

Sales
Thank you, I was delighted to share your kind comments with Aaron. Joe Rogers, Head of Business

Very slick and easy despite Covid restrictions.

Sales
Thank you, I'm delighted everything went well. Joe Rogers, Head of Business

Jim was able to get the deal arranged within a day, and looked after all our requirements etc.

Sales
Thank you, I have passed your very kind comments on to Jim. Joe Rogers, Head of Business

Considering the covid situation everything went smoothly.

Sales
Thank you, I was delighted to share your comments with Amy-Lee. Joe Rogers, Head of Business

All items cover with ease.

Sales
Thank you, I'm glad all went well. Joe Rogers, Head of Business

The details of the sale were fully explained and Jim Kearney took care of my needs and made the transaction smooth and with efficiency.

Sales
Thank you, Jim and I were delighted to read your very kind words. Joe Rogers, Head of Business

The car is great and the service from Chris and Melissa excellent

Sales
Thank you, I was delighted to pass your very kind comments on to Chris and Melissa. Joe Rogers, Head of Business

Jim Kearney was excellent. No issues with the order. New exactly what I wanted and expected. Handover of vehicle went very smoothly.

Sales
Thank you, your very kind comments are appreciated. Joe Rogers, Head of Business

No issues, well catered for and sound professional service all around.

Sales
Thank you, its always a pleasure to read your very kind comments. Joe Rogers, Head of Business

Excellent customer service

Sales
Thank you, your very positive comments are greatly appreciated. Joe Rogers, Head of Business

Always felt very well looked after while I've been in the showroom. All of the staff are very attentive and always check in to see if you need anything while you're waiting or having a look around.

Sales
Thank you, I have passed your very kind comments on to Jim. Joe Rogers, Head of Business

Again great customer relations from beginning until taking possession of the car.

Sales
Thank you, I was pleased to read everything went well. Joe Rogers, Head of Business

Everything from I walked in was very handled by the staff Neil and nothing was a problem.

Sales
Thank you, I'm delighted all went well. Joe Rogers, Head of Business

I was treated with respect, no pressure was exerted and I was very well informed of the process of trade in and purchase.

Sales
Thank you, I'm delighted everything went so well. Joe Rogers, Head of Business

A special experience picking up my new car. Well handled and detailed enough considering COVID restrictions.

Sales
Thank you, I'm glad you enjoyed the limited experience, I have passed your comments on to Jim. Joe Rogers, Head of Business

Superb, fast and efficient experience. I would have given full marks had I actually intended to change vehicles so soon. It was only meant to be a test drive! Many thanks for your help Jonathan

Sales
Thank you, I have passed your very positive comments on to Jonny, it's great when a test drive goes so well. Joe Rogers, Head of Business

I'm obviously well known at the dealer but everyone who goes there is treated as a valued customer whether it is to purchase or have a car serviced. It does not happen elsewhere, I have had poor experiences at both Audi and Lexus dealerships.

Sales
Thank you, I'm always delighted to read your very kind reviews. Joe Rogers, Head of Business

I have dealt with Bavarian BMW for over a decade now and have always received an excellent service from all staff and Jim Kearney in particular. Jim went out of his way to ensure every aspect during the purchase was completed to the highest standard.

Sales
Thank you, Jim and I were delighted to read your very kind comments. Joe Rogers, Head of Business

Tracey had a great deal of knowledge to share with me about the new car

Sales
Thank you, Tracey and I were delighted to read your very positive comments. Joe Rogers, Head of Business

Very satisfied in all aspects. All interactions were very professional. The knowledge of the bravarian staff was excellent. Kept well informed all through the process by Bravarian which was in addition to the BMW emails.

Sales
Thank you, I was delighted to pass your very kind comments on to Simon and the team. Joe Rogers, Head of Business

Everything ran so smoothly

Sales
Thank you. I'm delighted everything went well. Joe Rogers, Head of Business