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ABOUT BAVARIAN BMW.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great customer service at Bavarian.

Service

Got my job done without any hassle

Service
Thank you I have passed your very kind comments on to Jenny. Joe Rogers, Head of Business.

There is a good professional environment present, and receiving an audio/video clip as part of my cars service/healthcheck outlining my cars underside health is a reasuring aspect.

Service
Thank you, the CitNow video is a great tool, lets you have a technicians view! Joe Rogers, Head of Business.

The car was washed as well as a free check up.

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

Jenny took ownership of my car's needs when I arrived on my booking day. She was beyond professional in keeping me informed as the investigation into the car faults proceeded and what she personally undertook to discuss with BMW UK was exceptional.

Service
Thank you I have passed your very kind comments on to Jenny and Jim. Joe Rogers, Head of Business.

The MOT preparation was so effortlss for us and the cr returned with its MOT certificate, much appreciated.

Service
Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business.

Very pleased with how I was dealt with.

Service
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

Could not have got a better service!

Service
Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.

Nice video from the mechanic on what he was doing and what he found.

Service
Thank you, the CitNow video is a great tool, lets you have a technicians view! Joe Rogers, Head of Business.

Professional service. It's a pity Covid restrictions are having to be in place as I Know from experience Bavarian makes for a lovely experience

Service
Thank you, hopefully 2021 will see some positive changes. Joe Rogers, Head of Business

customer friendly staff.

Service
Thank you for your very positive feedback. Joe Rogers, Head of Business.

Jenny Maguire was excellent

Service
Thank you, Jenny and I were delighted to read your very positive comments. Joe Rogers, Head of Business.

I have been buying cars for many years through Bavarian and they are hard to beat .

Service
Thank you, as always your very positive comments are appreciated. Joe Rogers, Head of Business.

It was a fast repair and the car had been cleaned.

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business.

Great as always. The business has adapted very well to covid regulations.

Service
Thank you, I'm delighted we kept you up to date with the repairs. Joe Rogers, Head of Business.

Very satisfied with service

Service
Thank you, I'm delighted all went well. Joe Rogers, Head of Business.

Excellent service and communication through the video update about the condition of the car. Very helpful and informative.

Service
Thank you, I'm delighted we kept you up to date with the repairs. Joe Rogers, Head of Business.

quick & efficient, overall a very positive customer experience.

Service
Thank you, I'm delighted you enjoyed your visit. Joe Rogers, Head of Business.

From contacting Eddie Carson Things went smoothly

Service
Thank you I have passed your very kind comments on to Eddie. Joe Rogers, Head of Business.

Good service

Service
Thank you for your kind comments. Joe Rogers, Head of Business.

Attentive and responsive staff. Going extra mile to accommodate me as I live 70 miles away

Service
Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business.

Hassle free visit

Service
Thank you for your very positive comments. Joe Rogers, Head of Business.

Excellent service.

Service
Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.

Very friendly, professional service and attentive to me as a customer

Service
Thank you for your very positive comments. Joe Rogers, Head of Business.

Very knowledgeable staff

Service
Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.

Resolved the issue effectively

Service
Thank you, I'm delighted we were able to help. Joe Rogers, Head of Business.

The car was returned clean.

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business.

Helpful staff even when I was late for my car service

Service
Thank you I have passed your very kind comments on to Chris. Joe Rogers, Head of Business.

The team are customer focused and look to meet the clients needs and expectations

Service
Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.

Everything is still excellent. Things are different with covid but they still go out of their way to ensure everything is always to your satisfaction.

Service

I feel I am a valued customer

Service
Thank you, I'm delighted you enjoyed your visit. Joe Rogers, Head of Business

Once fault had been found it was quickly dealt with and car washed before being returned.

Service
Thank you, I'm sorry for the inconvenience but happy to see we were able to resolve the problem. Joe Rogers, Head of Business

Total support and outcomes

Service
Thank you, your positive comments are appreciated. Joe Rogers, Head of Business

Everything that was required to be done was done in a timely and pleasant way.

Service

Great customer service. Pleasant reception. Service completed on time.

Service
Thank you, I was delighted to pass your very kind comments on to the team. Joe Rogers, Head of Business

The service is 'top notch'. The staff are friendly, very professional and helpful. Owing to the current pandemic I was glad to see that coffee, tea etc were not available and I had to wear a mask. Very impressed with the safety procedures in place.

Service
Thank you for your very positive comments, I have passed them on to Jenny. Joe Rogers, Head of Business

fast service on car , friendly staff

Service
Thank you, I'm delighted everything was hassle free. Joe Rogers, Head of Business

Staff helpful

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business.

I have been a customer for several years, and they look after me as an individual

Service
Thank you for our very kind comments, I'll have a member of the Sales Team contact you. Joe Rogers, Head of Business

Jenny my point of contact was very helpful and any questions I asked of her was not a problem.

Service
Thank you I have passed your very kind comments on to Jenny. Joe Rogers, Head of Business.

The only reason I have not given 5 is because my vehicle was returned to me whilst showing that the battery needed replaced in my key fob. I would have thought this would have been picked up whilst it was being serviced and replaced.

Service
Thank you for your constructive comments, my apologies for any inconvenience. Joe Rogers, Head of Business

The guys were really helpful and reassuring. They listened, understood and dealt with my query professionally.

Service
Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business

Smooth experience.

Service
Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business.

Job was carried out in a very timely manager and the issues resolved

Service
Thank you, I'm delighted all went well. Joe Rogers, Head of Business

I arrived with three concerns about my car and they were all dealt with very efficiently. I was made to feel confident that any problems would be solved.

Service
Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.

Very helpful staff

Service
Thank you, I have passed your kind comments on to the team. Joe Rogers, Head of Business

Well organised and carried out

Service
Thank you, I'm delighted all went smoothly. Joe Rogers, Head of Business

As usual all ok

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business

I was booked in at the pre-arranged time and the servicing of my car was carried out within the time -frame promised.

Service
Thank you, your comments are appreciated. Joe Rogers, Head of Business

My servicing experience has always been attentive and thorough and user-friendly

Service
Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business.

First class service

Service
Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business.

Service carried out quickly and effectively and the service mechanic sent through a video report

Service
Thank you, I'm glad all went well, the CitNow video is a great tool, lets you have a technicians view! Joe Rogers, Head of Business.

Very good customer care

Service
Thank you for your very positive comments. Joe Rogers, Head of Business.

Problem resolved

Service
Thank yo, I'm glad we got the issue resolved. Joe Rogers, Head of Business

The usual high standards of customer care that no other brand meets today

Service
Thank you A, always a pleasure. Joe Rogers, Head of Business

Technicisn carried out what I had asked for to be done to vehicle

Service
Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.

I was greeted warmly upon arrival and directed towards relevant staff member, who was welcoming, polite and knowledgeable. I felt that my comfort and satisfaction was taken seriously - Covid-safe measures were in place and were effective.

Service
Thank you, it was an absolute pleasure to read your very kind comments. Joe Rogers, Head of Business

Efficiently completed with friendly engaging customer service

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business.

Great dealership Excellent Customer and after sales service Owen in parts David in body shop Very professional and courteous

Service
Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business

It is nice when staff remember you are a returning customer and make it more personal I.e remembering your name etc

Service
Thank you, I have passed your kind comments on to Brian and Jenny. Joe Rogers, Head of Business

Great flexibility

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

The speed of the service and the attention I received was very good, with a prompt service completed to the quoted price. The car was returned with systems updated where required and I was completely satisfied with experience, overall very friendly

Service
Thank you, I'm delighted we were able to help. Joe Rogers, Head of Business.

Completed the service in a timely fashion

Service
Thank you for your very positive comments. Joe Rogers, Head of Business.

Can't fault the way I was treated

Service
Thank you, as always your very positive comments are appreciated. Joe Rogers, Head of Business.

From making the appointment at a precise time that suited me, to phoning me about additional work required, to pickup at the exact time requested, Richard's handling of the whole service experience was exemplary. First class.

Service
Thank you, Richard and I were delighted to read your very positive comments. Joe Rogers, Head of Business.

Very satisfied with my service experience. Staff keep you informed at every step and always happy to help.

Service
Thank you, I'm delighted we kept you up to date with the repairs. Joe Rogers, Head of Business.

I had only called in to get some coolant as it was low. The parts guy sent me round to servicing to get it checked. My car was due it's first service next month I get it serviced there and then. Coolant checked and service done. Excellent service!

Service
Thank you I have passed your very kind comments on to Dan. Joe Rogers, Head of Business.

Always professional and friendly service

Service
Thank you for your very positive comments. Joe Rogers, Head of Business.

Very helpful, and took time to explain the problem and what they did to resolve it.

Service
Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business

Staff are brilliant always attentive and nothing too much of a hassle

Service
Thank you I have passed your very kind comments on to the team. Joe Rogers, Head of Business.

So far completely satisfied

Service
Thank you for your comments, I'm delighted you enjoyed your visit. Joe Rogers, Head of Business

The service team talked me through the hole process and were excellent and explaining everything!

Service
Thank you, Eddie and I were delighted to read your very positive comments. Joe Rogers, Head of Business.

helped me and answered all my questions

Service
Thank you, I was delighted to read your very positive comments. Joe Rogers, Head of Business.

Again we were given regular updates .

Sales

Amy-lee present herself very well and made the atmosphere very relaxed

Sales
Thank you I have passed your very kind comments on to Amy-Lee. Joe Rogers, Head of Business.

Quick sign over in a safe environment. All questions answered and further after care via email available

Sales
Thank you, I'm delighted all went well. Joe Rogers, Head of Business

My car was earlier than expected and this was very welcome as I had waited a significant time from order to delivery. The delay was understandable given the Covid situation.

Sales
Thank you, I have passed your very kind comments on to Amy-Lee. Joe Rogers, Head of Business

Everything went smoothly and professionally.

Sales
Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business

Very efficient and smooth handover

Sales
Thank you, Alex and I were delighted to read your very positive comments. Joe Rogers, Head of Business.

Amy kept in touch and let us know we'll in advance when car was due

Sales
Thank you, your very kind comments were appreciated by Amy-Lee. Joe Rogers, Head of Business

Very satisfied with everything especially with the added complications of covid

Sales
Thank you, I'm delighted everything went so well. Joe Rogers, Head of Business

It's always an amazing experience. They all know how to make you feel welcome. Keep up the amazing work.

Sales
Thank you I have passed your very kind comments on to Richard and Niall. Joe Rogers, Head of Business.

I believe the sales executive was extremely professional during the handover. Especially taking into consideration the current Covid restrictions. It was also lovely to receive a beautiful bunch of flowers as this has never happened before.

Sales
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business

Car was in perfect condition, ready the day I wanted to collect and the process was smooth

Sales
Thank you, Tracey and I were delighted to read your very positive comments. Joe Rogers, Head of Business.

Sales staff kept me well in the loop about my cars progress from purchase through to delivery.

Sales
Thank you for your comments, I'm delighted to see you were kept well informed throughout your visit. Joe Rogers, Head of Business.

Everything went very smoothly and on time

Sales
Thank you, I'm glad to hear all went well. Joe Rogers, Head of Business

Changing my car is always a hassle-free experience.

Sales
Thank you, as always your comments are greatly appreciated. Joe Rogers, Head of Business.

The staff were so friendly and I felt really comfortable in BMW centre.

Sales
Thank you, I'm delighted all went well. Joe Rogers, Head of Business

Regular communication from the sales executive giving up to date status reports together with online communication from BMW through the showing the various stages of manufacture. Vehicle made available for collection exactly to time schedule.

Sales
Thank you, Jim and I were delighted to read your very positive comments. Joe Rogers, Head of Business.

Excellent customer service from Niall, made the process easy and stress free particularly given the current lockdown situation! Did miss a lovely coffee on arrival at the showroom ??

Sales
Thank you, I have shared your kind comments with Niall. Joe Rogers, Head of Business.

My salesman Niall Oates was very proffessional, he kept my informed throughout the buying process, and very down to earth

Sales
Thank you I have passed your very kind comments on to Niall. Joe Rogers, Head of Business.

Excellent sales and finance staff

Sales
Thank you I have passed your very kind comments on to Tracey and Jane. Joe Rogers, Head of Business.