Loading...

ABOUT BAVARIAN BMW.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very helpful, and took time to explain the problem and what they did to resolve it.

Service

helped me and answered all my questions

Service

Staff are brilliant always attentive and nothing too much of a hassle

Service

So far completely satisfied

Service

Car was collected from my home and taken to dealership and loan car provided. Took a lot of stress out of the situation and car was repaired under warranty saving me time and travel.

Service

Service assistant Jenny was extremely helpful. Clear about problem involved, kept well informed on cost and progress.

Service

Professional service, straight-forward process, car was ready when you said it would be. Good attitude towards the safety of your customers and your staff during this COVID period.

Service
Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business

Excellent teams who take time to discuss every aspect with you.

Service
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

The service was completed on time within the 2 hour allocated slot

Service
Thank you, I'm delighted you enjoyed your visit. Joe Rogers, Head of Business.

Service excellent

Service
Thank you I have passed your very kind comments on to the team. Joe Rogers, Head of Business.

Service team looked after me and my car flawlessly

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business.

This was carried out at a time suitable to me & the process was efficient & professional.

Service
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

very helpful and kept to timeline advised

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

Work carried out on time

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business.

Quick and well organised service. I mixed up my dates and arrived on the wrong date but was still accommodated without any extra time having to wait.

Service

The repair to my car was perfect and all the service staff were all friendly and welcoming.

Service
Thank you I have passed your very kind comments on to Chris. Joe Rogers, Head of Business.

All staff were extremely helpful and friendly

Service
Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.

Service carried out within timescale given. Friendly staff. Service video excellent idea.

Service
Thank you, the CitNow video is a great tool, lets you have a technicians view! Joe Rogers, Head of Business.

Really pleased

Service
Thank you. Your kind comments are appreciated. Joe Rogers, Head of Business.

From initial booking to dropping car off for the work to be carried out, an excellent experience.

Service
Thank you, always a pleasure to see you in the business. Joe Rogers, Head of Business

Impossible to fault

Service
Thank you, we can always rely on you for a positive response. Joe Rogers, Head of Business

Disappointed that the cafe was not open as I had a long wait luckily it was a dry day and I went for a walk. But I do understand it was because of Covid 19.

Service
Thank you for your positive comments, hopefully we will be allowed to open for refreshments soon. Joe Rogers, Head of Business

Excellent service agent who could do no more to help

Service
Thank you, Jenny and I were delighted to read your very positive comments. Joe Rogers, Head of Business.

Smooth, value for money.

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

Friendly staff

Service
Thank you, I have shared your kind comments with the team. Joe Rogers, Head of Business.

all works were done in time

Service
Thank you, I'm delighted all went well. Joe Rogers, Head of Business.

Great service. Spoke to Rory and Chris from service department both very good.

Service
Thank you I have passed your very kind comments on to Rory and Chris. Joe Rogers, Head of Business.

Very good communication

Service
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

All the staff from the lady at reception to a young man who brought a chair for my husband to sit on , the young lady who took our particulars and answered our questions, all so very, very, pleasant.

Service
Thank you, I was delighted to pass your very kind comments on to the team. Joe Rogers, Head of Business.

Professional and friendly personal

Service
Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business.

Every aspect of the particular difficulty that caused this visit were comprehensively examined, the problem identified and the options discussed carefully and with awareness of how this would affect my use of my car.

Service
Thank you, your comments are greatly appreciated. Joe Rogers, Head of Business.

Speed of deal. Efficiency of the process.

Service
Thank you I have passed your positive comments on to Robbie. Joe Rogers, Head of Business

When I booked the service I was told it would take about 2 hours and that is exactly what it took. I was able to meet my work appointment in Dungannon for 11 o'clock

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business.

Very good. I had light come up talked to Richard McKnight he advised that needed dealt with as i am 88 he arranged with Ian the transport manager to collect and return car VG.Richard kept in touch about problem and had it dealt with.

Service
Thank you again for your very positive comments, it's always a pleasure to see you. Joe Rogers, Head of Business

Everything went as organised

Service
Thank you, I'm delighted all went well. Joe Rogers, Head of Business.

The staff always excel themselves at Bavarian

Service
Thank you I have passed your very kind comments on to Richard and the team. Joe Rogers, Head of Business

It's always been my answer. That's why I continue to buy my cars from Bavarian

Service
Thank you, I have passed your comments on to Richard. Joe Rogers, Head of Business

Promise fulfilled

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business

Excellent from start to finish.

Service
Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.

Kept informed

Service
Thank you, I'm delighted we kept you up to date with the repairs. Joe Rogers, Head of Business.

My car was given a full health check and washed to a high standard. The Service Manager was pleasant and efficient. Thank you.

Service
Thank you, I have passed your very kind comments on to Tracey. Joe Rogers, Head of Business

The staff were courteous and friendly also the place was very clean spotless

Service
Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business.

Helpful.

Service
Thank you for your very positive feedback. Joe Rogers, Head of Business.

Job was completed, car cleaned (outside) and all as I was advised it would be.

Service
Thank you, I'm glad all went according to plan. Joe Rogers, Head of Business

Car was taken on time, even during these trying times, service completed promptly and the video sent explaining everything was great.

Service
Thank you for your very positive comments. Joe Rogers, Head of Business

Bavarian is an excellent dealership - both servicing/repair and parts, but as I often buy 3 year old cars and drive them to 10 years, they're quite expensive. All of their staff are very professional and helpful eg Daniel McFeeters and Brian Murry

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

I was completely satisfied, both from customer service and value for money perspectives. I was very impressed that the team, from service advisers, mechanics and managers, all sought to maximise the value of my vehicle as an asset.

Service
Thank you, I was delighted to read your very positive comments and have passed them on to the team Joe Rogers, Head of Business

Service team and front desk did a good job on difficult times.

Service
Thank you I have passed your very kind comments on to the team. Joe Rogers, Head of Business.

Great service at Bavarian. Conor , who set up the telephone appointment for service was very helpful explaining the procedure with Covid-19. Tracy the (male) sales rep, who sold me the car also took time out to speak to me. Friendly and pleasant time

Service
Thank you I have passed your very kind comments on to Connor and Tracey. Joe Rogers, Head of Business.

Service and friendly staff looked after well during the Covid crisis.

Service
Thank you for your kind comments. Joe Rogers, Head of Business.

good overall service

Service
Thank you for your very positive comments. Joe Rogers, Head of Business

The only downside which is understandable was that I had decided to wait for my car to be serviced and was no water/tea/coffee facilities available. I do understand why but it might be worth looking at ways to provide it safely in future.

Service
Thank you for your constructive comments, we are trying to introduce these services as soon as possible. Joe Rogers, Head of Business

was there to get dashcam fitted,at service center. staff member,daniel mcfeeters,was friendly,well mannered,and totally professional at all times , another member of staff I didn't get his name,was excellent,and a total credit to Bavarian and bmw,

Service
Thank you, I have shared your kind comments with Dan. Joe Rogers, Head of Business.

Everything went smoothly, no issues

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business

Staff Member - David Whiteside couldn't have been more helpful.

Service
Thank you, David and I were delighted to read your very positive comments. Joe Rogers, Head of Business.

Excellent service, everything explained throughout the process

Service
Thank you, I'm delighted we kept you up to date with the repairs. Joe Rogers, Head of Business.

very efficent service

Service
Thank you, my apologies for any inconvenience, your constructive comments are appreciated. Joe Rogers, Head of Business.

Time for drop off was adhered to and time for pick up was arranged to accommodate customer.

Service
Thank you, I'm delighted everything went as planned. Joe Rogers, Head of Business

Excellent environment, knowledgeable staff and great customer service

Service
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

The girl who dealt with me was excellent and very professional

Service
Thank you, I have passed your kind comments on to Jenny. Joe Rogers, Head of Business

Very efficient and helpful staff

Service
Thank you for your very positive feedback. Joe Rogers, Head of Business.

No issues experienced and car washed. Pity Covid meant no tea and cake! ??

Service
Thank you, hopefully soon! Joe Rogers, Head of Business

They set the standards for others to follow.The professional service provided is the envy of their competitors

Service
Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business

Everything sorted 1st time.

Service
Thank you, I'm delighted all went well. Joe Rogers, Head of Business

CAR WAS FIXED AND WAS ABLE TO RETURN HOME, STAFF FRIENDLY AS ALWAYS

Service
Thank you, as always your kind comments are very much appreciated. Joe rogers, Head of Business

Apart from brake fluid service and health check the failure of the sat nav software to auto update has been rectified I'm assured by service staff.

Service
Thank you for your positive comments. Joe Rogers, Head of Business

Attention to detail.

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business.

Service was carried out quickly and efficiently.

Service
Thank you, I'm delighted we kept you up to date with the repairs. Joe Rogers, Head of Business.

My recent service was done within the time frame they advised. The staff were very pleasant

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

Great service

Service
Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.

As always greeted by the service department in a friendly and professional manner.

Service
Thank you, Chris and I were delighted to read your very positive comments. Joe Rogers, Head of Business.

The service receptionist was very sympathetic to the issues I'd had with my electronic handbrake and now a control panel malfunction which I found very disappointing as I had no issues with my previous BMWs. I was pleased that BMW reduced the cost.

Service
Thank you for your comments, I'm delighted to see you were kept well informed throughout your visit. Joe Rogers, Head of Business.

I felt quite relaxed in the knowledge that my car was in the hands of professional people and the outcome justified that .

Service
Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business.

Friendly and helpful staff.

Service
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

I was disappointed.I was told on arrival that the service would take 90 minutes to 2 hours.After 2 hours and 20 minutes I had to go looking for a service receptionist and they then took a further 10 minutes to tell me the car was ready.

Service
Thank you for your comments, please accept my apologies for the delay. Joe Rogers, Head of Business.

The Service Team were absolutely fantastic. From the booking process to the booking in of the vehicle, everything went superbly smooth. Chris couldn't do enough to help including liaising with the hire car company to arrange delivery and collection

Service
Thank you I have passed your very kind comments on to Chris. Joe Rogers, Head of Business

Service was completed quickly and came in a little under the quoted price.

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

As usual first class from you

Service
Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business.

Very satisfied, no long waiting and car ready when stated. I was informed they would call me when vehicle was ready and true enough I got the call and the car was ready. Excellent

Service
Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.

Bavarian were excellent in dealing with the fault.

Service
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

Service handled professionally, video presentation impressive and Jeep handed back spotlessly clean and sanitised.

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

Excellent service and a friendly welcome back.

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business.

What was to be done,completed when it was to be done. Unusual to obtain this level of consistency despite the pressure on staff.

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

In and out with zero fuss. Friendly staff, service done quickly and car/engine bay left clean and tidy. Would be even better if an email copy of service documentation was sent out as a record.

Service
Thank you for your comments, I have asked the guys to forward the information. Joe Rogers, Head of Business

Satisfied with service provided

Service
Thank you for your very kind comments. Joe Rogers, Head of Business

staff are very professional and courteous .

Service

The work ws carried out well

Service
Thank you for your kind comments. Joe Rogers, Head of Business.

Second to none.

Service
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

Ease of leaving car etc

Service
Thank you, I'm delighted all went well. Joe Rogers, Head of Business

The customer service is always very good at BMW.

Service
Thank you, your constructive comments are appreciated. Joe Rogers, Head of Business

Everyone so friendly and efficient

Sales

Great service from Motability team

Sales

Excellent communication and service from Jim Kearney. This is the 4th BMW I've bought from Jim/Bavarian and also 5 star service. Transparent pricing and easy to deal with.

Sales

See above, very quick and efficient service

Sales
Thank you, Andrew and I were delighted to read your very positive comments. Joe Rogers, Head of Business.

Treated as a special customer

Sales
Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business.

Bavarian staff provided a great service during this very difficult time. The car was delivered on time and the handover was completed with a very comprehensive explanation of the features of the car, many of which were new to me.

Sales
Thank you I have passed your very kind comments on to the team. Joe Rogers, Head of Business.

The experience was good,Jim was spot on and so was Richard.A bit of minor issues on the day of delivery but it was one of those things.Was proffesionally handled

Sales
Thank you, Jim, Richard and I were delighted to read your very positive comments. Joe Rogers, Head of Business.

found staff very helpful and easy to deal with

Sales
Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business.

Team kept me advised and informed. Great handover.

Sales
Thank you Paul, it's always a pleasure! Joe Rogers, Head of Business

Even with the Covid restrictions in the showroom I was still made to feel at ease and went through my collection with a very professional and welcoming standard.

Sales
Thank you, I'm glad all went well. Joe Rogers, Head of Business.

I couldn't fault anything about the treatment I received from Jonathan (salesman) or finance team (Mel).

Sales
Thank you I was delighted to pass your very kind comments on to Jonny and Mel. Joe Rogers, Head of Business.

Excellent service

Sales
Thank you for your kind comments. Joe Rogers, Head of Business.

The necessary Covid restrictions and protocols unfortunately impacted on the experience. All outside of the dealerships control and had they not been necessary the score would be 5.

Sales
Thank you I have passed your very kind comments on to Niall. Joe Rogers, Head of Business.

Good advice and easy to deal with

Sales
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

Under the circumstances very hasle free

Sales
Thank you, different times! I'm glad all went well. Joe Rogers, Head of Business.

Beautiful car great staff

Sales
Thank you I have passed your very kind comments on to Amy-Lee. Joe Rogers, Head of Business.

Could not get the full service due to Covid restrictions but Jim Kearney was excellent - knowledgeable, easy to talk to, very professional.

Sales
Thank you, Jim and I were delighted to read your very positive comments. Joe Rogers, Head of Business.

Really friendly service and quick from start to finish.

Sales
Thank you, I'm delighted we were able to help. Joe Rogers, Head of Business.

Polite and friendly staff and social distancing well adhered to. Staff making the best of a bad situation.

Sales
Thank you for your positive feedback, yes difficult times for everyone an the team are working well in trying to keep the environment safe for everyone. Joe Rogers, Head of Business

Sales process was very informative and responsive to my questions and requirements

Sales
Thank you I have passed your very kind comments on to Richard. Joe Rogers, Head of Business.

This is the eighth BMW I have purchased from Bavarian so they are obviously doing something right!

Sales
Thank you, I was delighted to see you have chosen us again. Joe Rogers, Head of Business.