Bavarian Star Rating
Sales
35 comments from 84 reviews
Service
62 comments from 149 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"At no time have i ever needed to complain about the dealership."
Bavarian Dealer Principal response
"Thank you for your continued custom, your kind comments are very much appreciated."
"ISSUE REOCCURED ONCE LEFT DEALER. NOT HAPPY A GREATER DISCOUNT WAS OFFERED"
"Was looked after quickly, eft the vehicle and collected vehicle on the time i was told excellent service."
Bavarian Dealer Principal response
"Thank you for your positive comments."
"The service is good and it is a great help that the dealership pick my car up for me."
Bavarian Dealer Principal response
"Thank you for your kind comments."
"Everything went fine at the dealership."
"Very pleased with visit, offered a lift which wasn't necessary. I was contacted when the vehicle was ready, ahead of advised time. Car was also valeted."
Bavarian Dealer Principal response
"Thank you for your comments, I'm glad that we exceeded your expectations."
"Hi, my experience with Bavarian Garages NI Ltd.has been excellent from sales staff to customer service staff, they all work in a very helpful an professional manner. many thanks TONY."
"The dealership are friendly and helpful."
Bavarian Dealer Principal response
"Thank you for your kind comments."
"Always clean staff polite"
Bavarian Dealer Principal response
"Thank you for your positive comments."
"Completely"
Bavarian Dealer Principal response
"Thank you"
"they are very good very professional"
Bavarian Dealer Principal response
"Thank you for your very positive comments."
"Service advisor Richard First Class, the reason I always return to this dealership"
Bavarian Dealer Principal response
"Thank you, your comments were very motivational to Richard."
"Service was excellent, my car was repaired in good time and a decent car given to me while mine was being repaired."
Bavarian Dealer Principal response
"Thank you, I'm glad we carried out your requirements in a timely manner."
"The work was not completed on my first visit, i had to go back."
Bavarian Dealer Principal response
"Thank you for your response, our apologies that the work was not completed at the initial visit."
"Process took a lot longer that I expected"
Bavarian Dealer Principal response
"Thank you for your comments, our apologies for the delay."
"The dealership orderd the wrong part"
Bavarian Dealer Principal response
"Thank you for your response, our apologies for the inconvenience."
"I have been going there for 20 years."
Bavarian Dealer Principal response
"Thank you for your valued custom."
"Informative and helpful"
"All the appropriate work was carried out and the car returned in good after valet ect"
Bavarian Dealer Principal response
"Thank you for your very positive comments."
"The lady in service could have not been more helpful and over the last few years has always been very professional."
Bavarian Dealer Principal response
"Thank you for your kind comments and your continuing business, it's very much appreciated."
"The dealership were most helpful"
Bavarian Dealer Principal response
"Thank you for your kind comments."
"They are good."
Bavarian Dealer Principal response
"Thank you for your positive comments."
"excellent"
Bavarian Dealer Principal response
"Thank you!"
"The staff were very helpful and friendly"
"Just bought a new car today from them."
Bavarian Dealer Principal response
"Thank you for your continued business."
"Very attentive , always to speak to."
Bavarian Dealer Principal response
"Thank you for your very positive comments."
"First class treatment."
Bavarian Dealer Principal response
"Thank you for your kind comments."
"I was satisfied with the level of service I recieved"
"i was very happy"
Bavarian Dealer Principal response
"Thank you for your kind comments"
"Great service, very pleased."
"5 star"
"The only comment is that I was surprised that the tyres had to be replaced."
"Booked the fast lane that takes 90 minutes and was still waiting 45 minutes later."
Bavarian Dealer Principal response
"Thank you for your response, my apologies for the delay."
"Mr Peter Waddell provides excellent service"
Bavarian Dealer Principal response
"Thank you very much, your comments are appreciated."
"Always excellent service."
Bavarian Dealer Principal response
"Thank you for your kind comments."
"Did not eplain repairs and work carried out"
"The service was excellent."
Bavarian Dealer Principal response
"Thank you for your kind comments."
"bavarian offer the highest level of customer service of any dealership. i have moved over from landrover and the bmw dealership is nothing short of outstanding in all departments. keep it up"
"Very good service."
"The service was good."
"My car has a noise, but Bavarian have stated that they can not find the noise. I have told them where the noise is coming from."
Bavarian Dealer Principal response
"Thank you for your comments, on reflection we should have had a technician carry out a test drive with you."
"I was always get on well with the dealership."
Bavarian Dealer Principal response
"Thank you for your kind comments, we appreciate your continuing business."
"It was fine"
Bavarian Dealer Principal response
"Thank you for your comments."
"The dealership said that they would only have my car for one day but that changed and they had it for three days."
Bavarian Dealer Principal response
"Thank you for your comments, unfortunately on this occasion we had to order parts. My apologies for the delay."
"They're very good and attentive."
Bavarian Dealer Principal response
"Thank you for your kind comments."
"Each time the car has been in for the fault, I have initially been satisfied but then it reoccurs. I am waiting with trepidation for the fault to reoccur."
Bavarian Dealer Principal response
"We appreciate you have had more issues than we would expect, and apologise for the inconvenience, but we are confident the problem has finally been resolved."
"Excellent service. On the ball staff."
Bavarian Dealer Principal response
"Thank you very much for your kind comments."
"service team did not check my car to fix boot seal.Was charged £200 to be told a design fault. I am back to where i started putting towels in my boot. I paid £200 for nothing and the serivce team have admitted this"
Bavarian Dealer Principal response
"Thank you for your comments, having learned from this example in future we will only replace parts that have been diagnosed faulty by ourselves."
"The charging structure for diagnosis was high considering I'd told them the same thing beforehand."
Bavarian Dealer Principal response
"We are sorry we insist on diagnosis, but we prefer to do this to ensure we don't fit parts that are not required."
"everything was first class,except the charge for mot prep was much higher than previous year more than doubled"
Bavarian Dealer Principal response
"Thank you for your comments, as discussed this years preparation also included a service."
"Engine management light appeared. Took car in to check for fault Overcharged for a diagnosis of fault which wasn't decisive. Fault resolved after three required visits, at no extra charge. Fault repaired."
Bavarian Dealer Principal response
"Thank you for your comments, I am happy we resolved the fault and your additional comments have been passed to those involved."
"Customer service staff were very courteous and effecient. My car was returned in immaculate condition."
Bavarian Dealer Principal response
"Thank you very much for your kind comments."
"Everything was fine at the dealership."
"POLITE EFFICIENT AND READY ON TIME"
"The service is good."
"Service levels already been very good."
"Lisa was higly efficient and dealt with me very professionally"
"My only concerns were in regards to the cost of the service and the lack of information that was given about the work which had been carried out."
"no comments"
"Well handled - nice cup of tea"
"Very happy with the dealership."
"Excellent friendly, caring, forward thinking, very satisfactory."
1 Series 3-Door (2012)
116d ED 3-door (2012)
1 Series 5-Door
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
1 Series M135i (2012)
3 Series Saloon (2012)
The BMW 320d ED
3 Series Touring (2012)
3 Series Coupé
3 Series Convertible
3 Series Gran Turismo
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4 (2013)
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
M6 Gran Coupé (2013)
X5 M (2012)
X6 M (2012)
M Experience
ActiveHybrid 3
ActiveHybrid 5
ActiveHybrid 7
"Very friendly and down to earth."
Bavarian Dealer Principal response
"Thank you for your kind comments."
"Staff always friendly and courteous. In particular, Keith and Clarke."
Bavarian Dealer Principal response
"Thanks for taking the time to respond with your favourable comments."
"The dealership provided a very professional service."
Bavarian Dealer Principal response
"Thank you for your kind comments about Jim."
"Outstanding service."
Bavarian Dealer Principal response
"Thank you for your continued support and business, I have passed your comments on to Paul."
"Top class service"
"Mark Mills was very helpful and guided me to the right motor"
"Chris Mellon was extremely pleasent and polite, not overbearing, he knows his product.KUDOS (Knowledge,understanding,delivery,outstanding)."
Bavarian Dealer Principal response
"Thank you, I'm delighted Chris provided this level of service."
"James was very professional perhaps could be a bit more jolly. Excellent collection and induction"
Bavarian Dealer Principal response
"Thank you for your positive feedback."
"I would like to thank Richard McKnight for his assistance with the added extra's and recomming the BMW 1 serie sport. He is a credit to the dealership."
Bavarian Dealer Principal response
"Thank you, both Chris and Richard found your comments very motivational."
"I dealt with Andrew Graham. He was excellent. Very professional,affable and knowledgeable at every stage of purchase delivery. Very thorough when it came to delivery."
Bavarian Dealer Principal response
"Thank you for your response, your comments were very motivational to Andrew."
"Mr Neeley and Mr Kearney were excellent. Always returned my calls."
Bavarian Dealer Principal response
"Thank you for your business and kind comments."
"Really excellent. My salesman was Gary Blakely. Gary was great attentive but not pushy. Worked hard for the deal. DId everything he promised when he promised. Friendly and down to earth guy I'd recommend him to anyone interested in a BMW."
Bavarian Dealer Principal response
"Very pleased Gary fulfilled all your requirements."
"No issue with the dealership, however the issue is with BMW UK and the delivery date given, the dealer could not tell me what was happening also my car was lost for almost a week."
"Andrew Graham worked exceptionaly hard to satisfy all of our needs."
Bavarian Dealer Principal response
"Thank you for your positive comments."
"Courteous friendly and professional"
Bavarian Dealer Principal response
"Thank you for your kind comments."
"Excellent dealer Great communication"
Bavarian Dealer Principal response
"Thank you, I'm glad you were happy with us keeping you informed."
"Ian Caldwell made me feel very welcome and made things easy to understand"
Bavarian Dealer Principal response
"Thank you this feedback is very motivational for Ian."
"The staff were very helpful and couldn't ask for anymore."
Bavarian Dealer Principal response
"Thank you for your kind comments."
"First class service."
Bavarian Dealer Principal response
"Thank you, your comments are appreciated."
"I have used them for several years and they always provide a good service."
Bavarian Dealer Principal response
"Thank you, we strive to consistent."
"Excellent customer service, attention to detail was exquisite"
Bavarian Dealer Principal response
"Thank you, your comments are appreciated by all those involved."
"they are very helpfull and courteous. every thing went smoothly."
Bavarian Dealer Principal response
"Thank you for your kind comments."
"Excellent service. Well looked after and expectations managed at all times"
Bavarian Dealer Principal response
"Thank you for your comments, I'm delighted we managed all your expectations."
"Very impressed by the high standards at Bavarian garages.Sales Executive Dan Pearcey gave us the very best of attention and it was a pleasure to deal with him."
Bavarian Dealer Principal response
"Thank you, your comments are appreciated and very motivational to Dan."
"Always deal with the same person"
Bavarian Dealer Principal response
"Thank you, Jim appreciated your kind comments."
"The best car sales experience ever, the showroom just oozes class"
Bavarian Dealer Principal response
"Thank you very much, we all appreciate your comments."
"Very satisfied, Mark could not have been more helpful"
Bavarian Dealer Principal response
"Thank you, your feedback is appreciated by Mark and all those involved."
"Very impressed at the easy journey from viewing to delivery."
Bavarian Dealer Principal response
"Thank you, your comments are very motivational for all those involved."
"Friendly and helpful"
Bavarian Dealer Principal response
"Thank you very much, your comments are appreciated."
"5"
Bavarian Dealer Principal response
"Thank you for your positive comment."
"The whole transaction from walking through the door with a vague idea of what I wanted, to driving out in my new car took less than 24 hours. Excellent service all round."
Bavarian Dealer Principal response
"Thank you very much your kind comments are very much appreciated."
"There were some minor issues in sorting out the vehicle finance but overall the dealership experience was very good."
Bavarian Dealer Principal response
"Thank you very much for your kind comments, I'm glad we were able to rectify the minor issues."
"Everyone was very polite and helpful."
Bavarian Dealer Principal response
"Thank you for your kind comments."
"Brilliant dealership staff are superb, helpful and courteous. Tracey is a lovely fellow."
Bavarian Dealer Principal response
"Thank you very much, I have passed your comments on to Tracey."
"It was brilliant."