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ABOUT BAVARIAN BMW.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good advice

Service

BMW just make it easy from checking the car in to pick up of a cleaned serviced car

Service

Everything carried out efficiently

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

Swift processing on arrival and driver to take me to pre ordered destination.kept informed of progress, car now needs a pressure test on the coolant system, would have preferred if this could have been done on the day, i now have to return again.

Service
Thank you, my apologies for the inconvenience, your comments are appreciated. Joe Rogers, Head of Business.

On driving the car since the service, I have found no cause for complaint or any evidence of work not being completed satisfactorily. As I said before the feedback was excellent from Nicola.

Service
Thank you, I have shared your kind comments with Nicola. Joe Rogers, Head of Business.

I was able to use the collect and delivery service when my one series was due it’s service - great service

Service
Thank you for your very positive comments. Joe Rogers, Head of Business

Kept informed

Service
Thank you, I'm delighted we kept you up to date with the repairs. Joe Rogers, Head of Business.

The whole experience was stress free!

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

Great service staff. But not good work on car.

Service
Thank you for your constructive comments. Joe Rogers, Head of Business

Service was completed promptly and professional advice provided re further repairs

Service
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

Service always completed on time and any issues advised before completion. The car has always been presented cleaned inside and out.

Service
Thank you for your very positive feedback. Joe Rogers, Head of Business

Helpful staff and good valet

Service
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

I always have a positive visit at Bavarian.

Service
Thank you. Your kind comments are appreciated. Joe Rogers, Head of Business

Adjusted service requirements to suite our customer needs, which changed at the last minute.

Service
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

Bavarian experience is great, very relaxing and a great coffee, a good venue to play catchup with colleagues whilst waiting for your vehicle.

Service
Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.

Completely satisfied

Service
Thank you, I'm delighted all went well. Joe Rogers, Head of Business

Service staff very professional and customer friendly. Attention to detail.

Service
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

Great customer service. Car was washed and vacuumed as well.

Service
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

as above

Service

Work was carried out promptly and the car was also washed and hovered inside.

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business

Service was completed earlier than stated and also cheaper than estimated

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

Bavarian is a very professional service and staff members are highly trained and friendly which is symbolic of the brand.

Service
Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.

Generally very good service. A few issues but not worth getting in to.

Service
Thank you, I was delighted to read your comments. Joe Rogers, Head of Business

Any time I phone for advice staff are always very helpful. Having my car collected from my home for servicing and then returned the same day works well for me. Having a video of the rationale and execution of repair work is an excellent service

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business

Just one small thing-previously you were met at the door and escorted to the coffee area - this has changed and you now go directly to the service area - this is not made clear at the front desk when you arrive

Service
Thank you. Your constructive comments are appreciated. Joe Rogers, Head of Business.

AlwYs great service and have 'stood by me' in the past regarding issue outside warranty

Service
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

I would’ve been completely satisfied if the girl in service, Hannah, had remembered to order my part and contact me. Instead I had to ring two weeks later to chase it. Not good enough.

Service
Thank you, my apologies for the inconvenience, your comments are appreciated. Joe Rogers, Head of Business.

Quality of service

Service
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

Everything was so professionally done. From being greeted at reception, to waiting at service dept area, offered lovely coffee, to signing the service paperwork. Excellent service

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

V good

Service
Thank you for your kind comments. Joe Rogers, Head of Business.

Was great to help me with the recent BMW recall couldn't ask for any more

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

Car serviced as required .price as estimated . Lift to work on time and collection

Service
Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business

it did what it says on the tin

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business.

Every fault was repaired to my satisfaction

Service
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

Good reliable service

Service
Thank you. Your kind comments are appreciated. Joe Rogers, Head of Business.

Car serviced, hoovered & washed - all within time I needed it back at 3pm

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

Didn't keep me updated with progress didn't let me know the car was ready Couldn't speak to anyone regarding progress too busy Girl on service desk very off hand When I collected my car it was in some compound Really expect better personal servic

Service
Thank you, my apologies for the inconvenience, your comments are appreciated. Joe Rogers, Head of Business.

Dealt with politely, promptly and efficiently.

Service
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

Polite and helpful staff

Service
Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.

Great staff

Service
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

I called in a few days before my service to have a mechanic listen to a rattle, he’s identified a potentially serious brake problem which he arranged to fix that day

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

I always receive exemplary service

Service
Thank you, Richard and I were delighted to read your very positive comments. Joe Rogers, Head of Business.

Again, knowledgeable and friendly staff.

Service
Thank you I have passed your very kind comments on to Gerry and Richard. Joe Rogers, Head of Business.

All work was carried out to my complete satisfaction and all queries answered in a knowledgeable manner.

Service
Thank you for your very positive comments. Joe Rogers, Head of Business.

Good service

Service
Thank you for your very positive comments. Joe Rogers, Head of Business

The only this I was dis satisfied with was that when the car was washed the roof was not washed and the sunroof was left dirty.

Service
Thank you. Your very constructive comments are appreciated. Joe Rogers, Head of Business.

excellent service

Service
Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business

I requested the brakes be checked as they were making an embarrassingly loud squealing noises. I was later advised that the car was checked and no noise was found. Disappointment came when the brake noise was there again before I reached the Motorway

Service
Thank you for your comments, I'm sorry you have to make a return visit. Joe Rogers, Head of Business.

Friendly and well trained staff

Service
Thank you, your very kind comments are greatly appreciated. Joe Rogers, Head of Business.

Problems sorted and work completed in the agreed time frame, great staff and courtesy driver

Service

Great customer service at Bavarian

Service
Thank you for your kind comments. Joe Rogers, Head of Business.

Efficient, friendly staff who go out of their way to help

Service
Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business

Excellent service - I dealt mostly with Dan McFeeters who was great to deal with. The front of house staff are also very pleasant and helpful when providing refreshments.

Service
Thank you I have passed your very kind comments on to Dan and the Front of House Team. Joe Rogers, Head of Business.

Experience in most respects was excellent - but when I returned to pick up car I was advised I needed a new tyre - would have appreciated being phoned about that to save me having to wait at Bavarian while new tyre was fitted. But no big deal!

Service
Thank you for your kind comments, my apologies for the inconvenience. Joe Rogers, Head of Business.

Everything as expected and very prompt.

Service
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

They explained in detail what they had done to the car over and above

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

Service is second to none. Always feel accomadated

Service
Thank you for your kind comments. Joe Rogers, Head of Business

Car back perfect and clean

Service
Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business

My car was in for a service and everything went well. I was impressed with the video of the service.

Service
Thank you, the CitNow video is a great tool, I'm glad all went so well. Joe Rogers, Head of Business.

Thought the cost of the estimated repairs was a little expensive

Service
Thank you for your constructive comments. Joe Rogers, Head of Business

Thoroughly professional in all aspects of the approach to care of both the vehicle and the customer alike.

Service
Thank you I have passed your very kind comments on to the team. Joe Rogers, Head of Business.

Pleasant staff and easy to arrange

Service
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

Nothing else to be done and the vehicle was washed

Service
Thank you very much, as always, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

This visit to Bavarian was completely satisfactory. The person who dealt with us was extremely pleasant and helpful. We were also dealt with in a timely manner.

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business.

Very disappointed that my wheel alignment was incorrect as the wheels had never been moved or adjustments made to the vehicle. Also considering my low mileage I do not think that wheel alignment should be an issue. Then had get fixed at local garage

Service
Thank you, your comments are appreciated. Joe Rogers, Head of Business.

My wife arranged the service for my car this time as I was overseas on Business. I received a video of the Health check to my E mail which was outstanding so even being away on a long overseas Business trip it was great to be kept up to date.

Service
Thank you, the CitNow video is a great tool, lets you have a technicians view! Joe Rogers, Head of Business.

Was told it would take up to a hour unfortunately it was 2 hours

Service
Thank you, my apologies for the inconvenience, your comments are appreciated. Joe Rogers, Head of Business.

See above response.

Service
Thank you I have passed your very kind comments on to Dan. Joe Rogers, Head of Business.

Little discussion or debate about issue raised

Service
Thank you, I'm delighted we were able to help. Joe Rogers, Head of Business.

TIMING WAS AS ARRANGED

Service
Thank you for your kind comments. Joe Rogers, Head of Business

Service was good at a reasonable value for Spring Check

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business.

The high-tech presentation of Mark Mills in this instance, was superb. The knowledge of the product and dare I say, the knowledge of my profile as a purchaser, is impressive. The Age of Enlightenment!

Service
Thank you, Mark and I were delighted to read your very positive comments. Joe Rogers, Head of Business

My car went in unexpectedly and they had no loan vehicles available for me. The service team asked me if I could 'sort myself out' which meant two buses and a half mile walk home whilst my 6 month old 330e sat in Bavarian in bits.

Service
Thank you, my apologies for the inconvenience, your comments are appreciated. I understand our Aftersales Manager has been in contact. Joe Rogers, Head of Business.

All work completed within the time agreed

Service
Thank you for your very positive comments. Joe Rogers, Head of Business

work was well done in a timely manner and cost less than the original quote. staff were very pleasant and helpful.

Service
Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.

Work completed within the time said

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

I was disappointed with my visit to Bavarian service. I was waiting for nearly 10 minutes before anyone came to speak to me at the service desks. Nobody was in the area.The girl who did deal with me was very helpful.However please see below.

Service
Thank you, my apologies for the inconvenience, your comments are appreciated. Our Service Manager will be in contact with the information you requested. Joe Rogers, Head of Business.

Great service from Eddie and Jenny in particular.

Service
Thank you I have passed your very kind comments on to Jenny and Eddie. Joe Rogers, Head of Business.

Friendly and conscientious staff

Service
Thank you very much, your positive comments are, as always, greatly appreciated. Joe Rogers, Head of Business.

Efficient and vehicle dielivered back in time to beat traffic rush jour

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business.

Well looked after during wait car returned immaculate

Service
Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business.

expensive but value for money. The service is brilliant

Service
Thank you. Your kind comments are appreciated. Joe Rogers, Head of Business.

Got service just long time til completed as it wasn’t ready for an hour over the arranged time

Service
Thank you, my apologies for the inconvenience, your comments are appreciated. Joe Rogers, Head of Business.

Again excellent service

Service
Thank you, I'm delighted you enjoyed your visit. Joe Rogers, Head of Business

The problem wasn't rectified, despite the car being returned to me.

Service
Thank you, my apologies for the inconvenience, your comments are appreciated. Joe Rogers, Head of Business.

Outstanding service

Service
Thank you, I was delighted to read your comments. Joe Rogers, Head of Business.

Attention given to customers excellent. Dan was courteous and helpful

Service
Thank you I have passed your very kind comments on to Dan. Joe Rogers, Head of Business.

This was a free service as part of the purchase package and was carried out while I enjoyed your coffee and pastries.

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

It was a very relaxing hassle free experience, in a lovely environment. Car came back beautifully valeted! Can't fault it!

Service
Thank you, I'm delighted you enjoyed your visit. Joe Rogers, Head of Business.

Staff were polite, friendly, and explained what work was to be carried out and how long it would take. And I was kept informed as to when the service was complete and car ready for collection.

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business

The car was serviced on time and was washed as well. I was not kept waiting too long.

Service
Thank you for your kind comments. Joe Rogers, Head of Business.

Richard McKnight looks after my car very well

Service
Thank you, Richard and I were delighted to read your very positive comments. Joe Rogers, Head of Business.

I dropped my car off, was ferried to work, picked up and taken back to the garage. All good. However, the location of the garage makes it a nightmare to travel to and from at the most popular times.

Service
Thank you for your very positive comments. Joe Rogers, Head of Business.

Everything was well explained and no isues at all. Had to wait for maybe 10mins or so for an advisor but I was not in a hurry so not an issue.

Service
Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business

Because I was completely satisfied.

Service
Thank you for your very positive comments. Joe Rogers, Head of Business.

Service was efficient and professional...went over and beyond to make me happy

Service
Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business

Bulb was changed computer updated and car washed and polished

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business

The experience was very personal, well organised, great environment, informed through video technology, everyone seemed to be well trained and experienced with a great value base.

Service
Thank you, your very positive comments are appreciated, the CitNow video is a great tool, lets you have a technicians view! Joe Rogers, Head of Business.

The service was carried out efficiently and the car was returned to me looking like new!

Service
Thank you for your comments, I'm delighted to see you were kept well informed throughout your visit. Joe Rogers, Head of Business.

all work completed on time, and updated if any issues

Service
Thank you, I'm delighted we kept you up to date with the repairs. Joe Rogers, Head of Business.

Completely satisfied.

Service
Thank you I have passed your very kind comments on to the team. Joe Rogers, Head of Business.

After my first service there was an oil leak which caused a lot of staining to my drive way.

Service
Thank you, my apologies for the inconvenience. Joe Rogers, Head of Business.

Courtesy car provided, booking in and collection made simple with no fuss.

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business

Great overall

Service
Thank you. Your kind comments are appreciated. Joe Rogers, Head of Business.

Service revealed need for a replacement seal. A 90 minute slot was booked but on arrival I was told this was an error as it would require up to 4 hrs. I had to rebook due to commitments. Waste of time & fuel as another 75 mile round trip required.

Service
Thank you for your comments, please accept my apologies for the inconvenience, I'm sorry you have to make a return visit. Joe Rogers, Head of Business.

Decent standard of work, though had to point out that service light indicator had not been reset. Car left very clean and screen wash refilled.

Service
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

Eddie Carson whom I dealt with is always highly professional. Again would have been 5 but for the reoccurring fault. Even with this Eddie made everything as hassle free as possible and was always kept informed as to the status of any repair hence 4.5

Service
Thank you, I'm delighted we kept you up to date with the repairs. Joe Rogers, Head of Business.

Great bunch of people & really helpful.

Service
Thank you I have passed your very kind comments on to the team. Joe Rogers, Head of Business.

I was very happy with every aspect of the service that was carried out on my car apart from that fact l was not notified when it was finished, as l had been killing time nearby and returned after a 3 hour period.

Service
Thank you, my apologies for the inconvenience, your comments are appreciated. Joe Rogers, Head of Business.

The window wiper was blocked and I was told that I would be charged £70 to unblock it. I was shocked as you would not expect this problem as the car was purchased less than 12 months. Also the start and stop function not working.

Service
Thank you for your constructive comments. Joe Rogers, Head of Business

Down to the sales man and finance team. I wouldnt go anywhere else you are treated as a friend and not just a sale.

Sales

Bavarian is a first class dealership. As a customer you always feel special. The quality of the premises and the people fully matches the BMW brand experience.

Sales
Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.

staff are excellent. from entering to leaving.

Sales
Thank you for your very positive feedback. Joe Rogers, Head of Business.

Customer service is amazing! The staff are lovely and cannot do enough for you, everyone seems happy to be there.

Sales
Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business

The environment was very welcoming on entry. Katie at the coffee bar was exceptionally friendly as was Jim Kearney particularly as I had my very excitable 4 year old daughter with me at each visit.

Sales
Thank you I have passed your very kind comments on to Jim. Joe Rogers, Head of Business.

Once again that one to one communication from Ciaran ensured the process was incredibly smooth. We took the car on the day planned at the time planned. He took time to explain everything and made sure we left with cold drinks for the journey home.

Sales
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

All staff polite, helpful and courteous at all times.

Sales
Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business

Lovely showroom coupled with pleasant staff from reception to completion of sale

Sales
Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business.

Very good service from Clarke, Chris, Richard and Paul Bedder

Sales
Thank you I have passed your very kind comments on to the team. Joe Rogers, Head of Business.

We were dealt with by a saleman who had every confidence in BMW as an outstanding motoring experience. Everyone was very courteous. The reception team very welcoming and efficient. The catering team friendly and quietly attentive.

Sales
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

Everything was Arranged and planned and ready for collection at a day and time suitable for me.

Sales
Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business

Everything went smoothly and I got my car within two weeks

Sales
Thank you, Jim and I were delighted to read your very positive comments. Joe Rogers, Head of Business.

Attentive helpful service

Sales
Thank you for your kind comments. Joe Rogers, Head of Business.

Because of holiday arrangements the car was delivered to our home which was great. Over and above the call of duty for Mark Mills, the salesman!

Sales
Thank you, Mark and I were delighted to read your very positive comments. Joe Rogers, Head of Business.

It was a delight.

Sales
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business

Great communication from salesman

Sales
Thank you I have passed your very kind comments on to Thomas. Joe Rogers, Head of Business.

High standard of showroom decor, facilities & service make the customer feel important.Friendly, understanding & knowledgeable sales & made me feel like I wasn't being pressured into buying.

Sales
Thank you, I was delighted to read your comments. Joe Rogers, Head of Business

No issues whatsoever in the sales processes

Sales
Thank you, I'm glad all went well. Joe Rogers, Head of Business

Everything was so simple, easy and flawless from start to finish.

Sales
Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business.

Salesman Jim Kearney from day 1 very informative, down to earth, quickly arranged test drive, and I didn't feel pressurised into buying options that I didn't need.Well informed of delivery day, precise and on time .

Sales
Thank you, Jim and I were delighted to read your very positive comments. Joe Rogers, Head of Business.