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ABOUT BAVARIAN BMW.

Find out more about what we do and our team.

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WHAT A DIFFERENCE A DAY MAKES.

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Bavarian Motability Offers 2018

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Where Next?

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Bavarian BMW Official Car Partner of Ulster Rugby

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The New BMW M5 - Exclusive pre-view event

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Bavarian BMW

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Bavarian BMW Accessories Offers

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0% Finance available on BMW Servicing and Parts

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Bavarian BMW 15% Off Accessories

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Only 1 problem. As I Sat in waiting area for service, seem to be no acknowledgement that I was there. 2 people who Sat down after me were attended too. No big problem I'm only informing you.

Service
Thank you, my apologies for the inconvenience, your comments are appreciated. Joe Rogers, Head of Business.

VERY EAGER TO HELP, COULDN'T DO ENOUGH

Service
Thank you, I was delighted to pass your comments on to the team. Joe Rogers, Head of Business.

Staff and overall service provided by Bavarian is excellent.

Service
Thank you for your very positive feedback. Joe Rogers, Head of Business.

As above. My car was under warranty and having to leave a new car in is a major inconvenience but the dealership responded exceptionally well.

Service
Thank you, Gerry and I were delighted to read your very positive comments. Joe Rogers, Head of Business.

Always a pleasure

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business

Made to feel at home -TV, Newspapers, tea, coffee etc. while car received End of Warranty check.

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business

Work completed in good time

Service
Thank you for your kind comments. Joe Rogers, Head of Business

Everthing was done that i needed and my car was washed and hovered

Service
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

Adhered to time limit Honest report on service with no pressure on me to change anything

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

The car was ready within a few hours as promised

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business

The service is looked after in a straightforward way and there is communication with me before, during and after the service. Richard is really well informed on all technical aspects of the car and can answer all of the questions you have.

Service
Thank you I have passed your very kind comments on to Richard. Joe Rogers, Head of Business.

excellent service

Service
Thank you, your comments are appreciated. Joe Rogers, Head of Business.

Did what you were supposed to.

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business

would be completely satisfied if the foot pedals were not polished and slippy... or so it appears to me! Always scrub them with a wire brush when I get home

Service
Thank you, my apologies for the inconvenience, your comments are appreciated. Joe Rogers, Head of Business.

Everything was seamless from being phoned to say it was due its service - for being taken at the time that was arranged and for arranging for transport to collect me when my car was read - first class service

Service
Thank you I have passed your very kind comments on to the team. Joe Rogers, Head of Business

We were kept informed of progress during the time our car was in for repairs.

Service
Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business

The professional approach and deep understanding of every aspect of the cars reassures me that my car gets the best possible attention.

Service
Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business

As already stated on a previous survey I filled in based on this actual visit, I find it surprising that Bavarian only operate one xdrive car in their loan fleet during the winter months. I think this to be a management oversight.

Service
Thank you, my apologies for the inconvenience, your comments are appreciated. Joe Rogers, Head of Business.

As I have indicated in the box above.

Service
14) Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

because i was very satisfied. the lads even cleaned the car inside and out

Service
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

After service had to return to have service book stamped

Service
Thank you, my apologies for the inconvenience, your comments are appreciated. Joe Rogers, Head of Business.

There is nothing to complain about.

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business.

The car has had a rear parking sensor problem still not resolved even after the recent servicing.

Service
Thank you for your comments, I'm sorry you have to make a return visit. Joe Rogers, Head of Business.

everything carried out with minimum fuss

Service
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

Professional, courteous, helpful

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business

I was perfectly happy with the service carried out but the only thing that slightly annoyed me was that I was promised a phone call to tell me my car was ready which didn't happen

Service
Thank you, my apologies for the inconvenience, your comments are appreciated. Joe Rogers, Head of Business.

Because it is deserved

Service
Thank you, I was delighted to read your comments. Joe Rogers, Head of Business.

I depend on BMW

Service
Thank you. Your kind comments are appreciated. Joe Rogers, Head of Business.

Work was done promptly and ready on time.

Service
Thank you. Your kind comments are appreciated. Joe Rogers, Head of Business.

great customer service. service that I can trust

Service
Thank you, I'm delighted you enjoyed your visit. Joe Rogers, Head of Business

When I returned to collect my car I had to wait 15 minutes before anyone approached me.

Service
Thank you, my apologies for the inconvenience, your comments are appreciated. Joe Rogers, Head of Business.

1st class service - all round.

Service
Thank you for your very positive feedback. Joe Rogers, Head of Business

From the minute u walk through the door to leaving , u feel so welcomed

Service
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

Service provided efficiently and courteously

Service
Thank you for your very positive feedback. Joe Rogers, Head of Business.

The car was picked up at the house and delivered back within the promised timeframe. Car spotlessly clean and all issues highlighted resolved. We were sent clip of service highlighting recommendations of new tyres required.

Service
Thank you I have passed your very kind comments on to the team. Joe Rogers, Head of Business.

100% service

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

Everyone extremely helpful. The product (a tyre) was far too expensive.

Service
Thank you very much, your constructive comments are appreciated. Joe Rogers, Head of Business.

Car collected from home,device carried out and car promptly returned to home

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business.

everything that is carried out on the service is explained .

Service
Thank you, I'm delighted we kept you up to date with the repairs. Joe Rogers, Head of Business.

A good service done on the car and a hidden fault diagnosed on the vehicle as well.

Service
Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business

Richard McKnight really looks after his customers, he does everything possible to make it hassle free and that all the work is completed perfectly and on time.

Service
Thank you I have passed your very kind comments on to Richard. Joe Rogers, Head of Business.

Completely satisfied with service provided

Service
Thank you for your very positive comments. Joe Rogers, Head of Business

All staff are so knowledgeable and professional

Service
Thank you. Your kind comments are appreciated. Joe Rogers, Head of Business.

Would be good if there was an express drop off facility - ie leave keys and lift into city centre. There's a slightly longer than anticipated start to the experience

Service
Thank you for your very constructive feedback. Joe Rogers, Head of Business.

Washer bottle seems to have been filled with water only as it had frozen on the mornings of 7/1 and 8/1.

Service
Thank you, my apologies for the inconvenience, your comments are appreciated. Joe Rogers, Head of Business.

Had to wait an hour to be seen.

Service
Thank you, my apologies for the inconvenience, your comments are appreciated. Joe Rogers, Head of Business.

The minor fault was fixed and the car is perfect again. On collection the car was clean and in perfect condition.

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business

Eddie the member of staff was so helpful

Service
Thank you, I was delighted to see you have chosen us again! I have passed your very kind comments on to Eddie. Joe Rogers, Head of Business.

could find no fauly

Service
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

Got the problem sorted quickly and I was kept fully informed

Service
Thank you, I'm delighted we kept you up to date with the repairs. Joe Rogers, Head of Business.

Car is returned in good clean condition and the team always ensure that delivery and collection of the car suits the customer and the private transport to and from the city centre is excellent and makes a difference !

Service
Thank you I have passed your very kind comments on to the team. Joe Rogers, Head of Business.

Issue resolved under warranty

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

Was dealt with promptly and with courtesy by an agent who was competent and well informed.

Service
Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business

smooth easy no surprises in the final bill, it was as stated. Completed on time and the transport was an added little treat.

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business

Jenny was very helpful, kept me informed and Eddie had obviously taken time to check either himself or with the Master tech how my vehicle has been treated during my ownership.

Service
Thank you I have passed your very kind comments on to Jenny and Eddie. Joe Rogers, Head of Business.

Easy to book an appointment which suited me. The free transport service was excellent - highly reliable and very friendly.

Service
Thank you, I'm delighted we kept you up to date with the repairs. Joe Rogers, Head of Business.

They got the job done satisfactorily and I couldn’t have asked for better service.

Service
Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business.

Generally the service desk will call and advise me that my car requires attention in other areas during a routine service. On this occasion they just told me the issues at collection - one of which was a significant fault!

Service
Thank you, my apologies for the inconvenience, your comments are appreciated. Joe Rogers, Head of Business.

My car was repaired whilst I waited in showroom and complementary refreshments were very good

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business

Very helpful & efficent staff

Service
Thank you. Your kind comments are appreciated. Joe Rogers, Head of Business.

Attention to warrenty check showed a seal oil leak fixed within 4 days of identification

Service
Thank you, I was delighted to read your comments. Joe Rogers, Head of Business.

My car has been back twice in my first month of ownership, not ideal but all interactions with Service Team have been polite, friendly and professional. There is no feeling of dread that they will try to pull a fast one, they are genuinely interested

Service
Thank you, I have shared your kind comments with the Service Team. Joe Rogers, Head of Business

fast and efficient

Service
Thank you for your very positive comments. Joe Rogers, Head of Business.

Very good service. The only sting was having to pay £90 for the water bottle to be cleaned which I thought was v expensive.

Service
Thank you. Your comments are appreciated. Joe Rogers, Head of Business.

Fault was not repaired and has to go back in for repair

Service
Thank you for your comments, I'm sorry you have to make a return visit. Joe Rogers, Head of Business.

Service experience as far as the customer is concerned to my mind implies my face to face relationship with the Service Agent and in my case this was a no fault situation.

Service
Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business

Easy and seamless.Car returned looking like new.

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business.

good facilities, good process for booking car and delivering car

Service
Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business

All well done

Service
Thank you, I'm delighted we kept you up to date with the repairs. Joe Rogers, Head of Business.

Everything was done to suit me and the car was returned in mint condition

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business.

Exceptional as always!

Service
Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business

I asked for a tray compartment to be reset after one of my children had popped it out, I thought this could have been handled better, a tiny gesture instead of an opportunity of additional charges was the correct action for a 2 minute job

Service
Thank you for your constructive feedback, I'm sorry for the experience you have had, not what either of us would expect. Joe Rogers, Head of Business.

service prompt but although car was also booked to have valve checked/replaced service department said they didn’t have enough time to carry out work, even tho it was organised at the time appointment was scheduled

Service
Thank you for your comments, I'm sorry you have to make a return visit. Joe Rogers, Head of Business.

Service very easy to arrange, at a time to suit me

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business.

Staff friendly and efficient.

Service
Thank you, your very positive comments are appreciated. Joe Rogers, Head of Business.

My needs were sympathetically discussed a nd sound advice given.

Service
Thank you for your very positive feedback. Joe Rogers, Head of Business.

Service experience was very professional

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business.

professional personal service

Service
Thank you, I'm delighted you enjoyed your visit. Joe Rogers, Head of Business.

I had a part of the front grill broken on my car due to hitting a bird, when I left my car in to b fixed there was no mention of the grill being fixed and it’s still not

Service
Thank you for your comments, please accept my apologies that all the repairs were not carried out. Joe Rogers, Head of Business.

I valued the information that was communicated at the service desk and the telephone call to confirm that the car was ready.

Service
Thank you, I'm delighted we kept you up to date with the repairs. Joe Rogers, Head of Business.

The actual servicing of the car, I was very satisfied. The video is a great idea!What let things down was the valet of the car; dash & console had not been cleaned (still dusty). My wife even commented on it.Also, the service book was not stamped.

Service
Thank you. Your kind and constructive comments are appreciated, a member of the team will be in touch. Joe Rogers, Head of Business

Car went in for routine service and several problems arose,eventually diagnosed that a faulty spark plug had been fitted, causing misfiring.

Service
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

No issues.

Service
Thank you I have passed your very kind comments on to the team. Joe Rogers, Head of Business

Professional,knowledgeable and timely.

Service
Thank you Ashley, as always your comments are greatly appreciated. Joe Rogers, Head of Business.

After my most recent appointment my screen washers failed for work. After research I discovered it was due to BMW screen wash being mixed with generic. The garage devoid themselves of responsibility. I ended up fixing issue myself.

Service
Thank you, my apologies for the inconvenience, your comments are appreciated. Joe Rogers, Head of Business.

They solved the issue quickly and without any issue.

Service
Thank you, I'm glad all went well. Joe Rogers, Head of Business

Felt welcome. Work carried out quickly.

Service
Thank you, I was delighted to see you have chosen us again! I have passed your very kind comments on to the team. Joe Rogers, Head of Business.

Easy to communicate with

Service
Thank you, I'm delighted we kept you up to date with the repairs. Joe Rogers, Head of Business.

At Bavarian the staff are very professional and make you feel at ease from when you come through the door they greet you by name and deal with any queries promptly.

Service
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

Pleasant polite welcome. Efficient booking with service personnel.Friendly safe driver.Efficient collection.Car serviced and valet.

Service
Thank you, I'm delighted all went so well. Joe Rogers, Head of Business

I simply have no reason to say otherwise .

Service
Thank you for your very positive feedback. Joe Rogers, Head of Business.

Every thing well explained to me

Service
Thank you, I'm delighted we kept you up to date with the repairs. Joe Rogers, Head of Business.

Smoothly as usual.

Service
Thank you Leslie, your comments are greatly appreciated. Joe Rogers, Head of Business.

Slight problem with time of taxi/car to pick up after service

Service
Thank you for your comments, please accept my apologies for the delay. Joe Rogers, Head of Business.

Everything was fine

Service
19) Thank you, I'm glad all went well. Joe Rogers, Head of Business.

Staff are knowledgeable and keep you informed

Service
Thank you, I'm delighted we kept you up to date with the repairs. Joe Rogers, Head of Business.

The Bavarian staff are so professional and extremely competent. A joy to work with.

Service
Thank you for your very positive comments. Joe Rogers, Head of Business.

On time and convenient

Service
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

Always a good responsive friendly service

Service
Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business

The service provided is excellent Richard McKnight is an asset to this dealership

Service
Thank you, Richard and I were delighted to read your very positive comments. Joe Rogers, Head of Business.

Richard McK and the BMW service team always provide a great service at Bavarian Belfast.

Service
Thank you I have passed your very kind comments on to Richard and the team. Joe Rogers, Head of Business.

All details covered from leaving the car in to providing me with Coffee and a lift to work and return. An online report of the service was provided.

Service
Thank you, I'm delighted we kept you up to date with the repairs. Joe Rogers, Head of Business.

I have aftermarket rubber mats fitted in the car and during the service or washing of the car the mats were removed by simply pulling them off the mountings instead of removing them properly. I had to dismantle and reassemble the mats when I got home

Service
Thank you, my apologies for the inconvenience, your comments are appreciated. Joe Rogers, Head of Business.

The centre is well laid out, always immaculately kept with a nice cafe. The whole experience feels very welcoming

Sales

Just a great experience

Sales

Coffee excellent & complete tour of vehicle.

Sales
Thank you, I was delighted to read your comments. Joe Rogers, Head of Business

overall, I am satisfied by the experience (that is my 2nd time to buy a bmw)

Sales
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

See response to 1a. Perhaps more could have been done to give a more detailed presentation on the included extras/features on the car.

Sales
Thank you, your constructive comments are appreciated. Joe Rogers, Head of Business

Always felt very welcome, fantastic showroom, great customer service

Sales
Thank you for your very positive feedback. Joe Rogers, Head of Business.

Over the many years that I have dealt with Bavarian the staff staff know me and know what I want. They treat me with respect and are honest with me. This makes the purchase experience simple.The delivery experience is also excellent.

Sales
Thank you, I was delighted to see you have chosen us again! I have passed your very kind comments on to the team. Joe Rogers, Head of Business.

The purchase was relatively straightforward and delivery was within the timeframe agreed.

Sales
Thank you, I'm glad all went well. Joe Rogers, Head of Business

I couldn't be happier with the service I received. Dan was amazing making sure the car was tailored to meet my personal needs.

Sales
Thank you I have passed your very kind comments on to Dan. Joe Rogers, Head of Business.

Friendly staff, all of whom had a sound knowledge base of the product they were selling. Handover of the vehicle was smooth and informative. Time required was the time given to become familiar with the car.

Sales
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

MY CAR WAS DELIVERED ON THE DUE DATE AND AGAIN FRIENDLY STAFF

Sales
Thank you, I'm glad all went well. Joe Rogers, Head of Business.

I have been using the motability scheme for over 15 years & this was the first time that I encountered a Sales Rep like Ciaran Gallagher, treated us so well & so professional.

Sales
Thank you I have passed your very kind comments on to Ciaran. Joe Rogers, Head of Business.

Everything was perfect.

Sales
Thank you for your very positive comments. Joe Rogers, Head of Business.

Very helpful and professional standard from first moment.

Sales
Thank you for your kind comments. Joe Rogers, Head of Business.

All staff we came into contact with were extremely friendly and professional. they treated us very well throughout the whole process.

Sales
Thank you very much, your positive comments are greatly appreciated. Joe Rogers, Head of Business.

My third new X5 in as many years. They are caring and treat you in a friendly and professional manner. Nothing is too much trouble and when something does occur which needs looking at they attend to it immediately. The car was spotlessly presented.

Sales
Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business

Ihave had some 35 cars in my driving life and no sales rep came near to the sails man Paul ****** at your Belfast he was more than courteous ,well informed and treated us like family indeed a super salesman and a gent in all waysRon and Mary Francis

Sales
Thank you, I have shared your kind comments with Paul. Joe Rogers, Head of Business.

I was kept in the loop about how my car was progressing throughout the build and I was made to feel like I was a priority.

Sales
Thank you for your comments, I'm delighted to see you were kept well informed throughout your visit. Joe Rogers, Head of Business.

Staff took the time to find out my specific needs and then worked to fulfill them with a BMW offer

Sales
Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business

Professional, knowledgeable & friendly staff - Tony Gaffney in particular

Sales
Thank you, Tony and I were delighted to read your very positive comments. Joe Rogers, Head of Business.

Jim Kearney was extremely attentive and helpful and did everything he could to ensure that I was getting the car I wanted, with the extras that I wanted and all in good time.

Sales
Thank you I have passed your very kind comments on to Jim. Joe Rogers, Head of Business.

New car was a showroom model ( 520d M sport plus ). All features fully explained and demonstrated. Finance package arranged very suitable to my needs. Minor delivery problem ( failed oxygen sensor ) quickly and successfully dealt with.

Sales
Thank you for your comments, please accept my apologies for the inconvenience. Joe Rogers, Head of Business.

As above great friendly service

Sales
Thank you, it was a pleasure to read your very kind comments. Joe Rogers, Head of Business.

Couldn’t have gone better

Sales
Thank you I have passed your very kind comments on to Jim. Joe Rogers, Head of Business.